Techtronic Industries UK (TTI)
Marlow, Buckinghamshire
Join a fast-moving Customer Services team where accuracy, pace, and teamwork truly matter. We're looking for a highly organised Customer Services Agent to step into a 3 month fixed-term contract and make an immediate impact within our busy B2B environment. If you thrive on handling high volumes, enjoy working with data, and take pride in getting every detail right, this is your chance to play a vital role, within a great team! This role is primarily focused on the accurate processing and administration of customer orders within SAP and associated systems including Sales Force. The successful candidate will be responsible for managing a high volume of order transactions, including free-of-charge (FOC) orders and single-line orders, ensuring all data is entered accurately and processed in line with internal procedures and customer requirements. Key Responsibilities: Accurately process and manage a high volume of customer orders, with a particular focus on free-of-charge (FOC) and single-line orders. Monitor order queues and prioritise workload to meet agreed service levels and processing targets. Deal directly with customers either by telephone, electronically or face to face Manage all customer orders as per the internal SOP's and customer vendor compliance Handle and respond efficiently to all general and order specific customer enquiries Provide pricing and delivery information Obtain and evaluate all relevant information to handle product and service enquiries Organise workflow to meet customer timeframes Log details of enquiries, comments and complaints and details of actions taken Provide feedback on the efficiency of the customer service process and areas of improvement Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support Carry out other ad-hoc duties as required from time to time Skills Required: Previous experience within a B2B Customer Service position is essential Strong order processing and data entry experience Highly detail-orientated and comfortable working in a process driven environment where accuracy and efficiency are critical. Knowledge of CRM systems A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills Professional and empathic approach to resolving issues Strong Ms Office Skills Excellent time management and goal orientated focus SAP knowledge is preferable
Jun 30, 2026
Contractor
Join a fast-moving Customer Services team where accuracy, pace, and teamwork truly matter. We're looking for a highly organised Customer Services Agent to step into a 3 month fixed-term contract and make an immediate impact within our busy B2B environment. If you thrive on handling high volumes, enjoy working with data, and take pride in getting every detail right, this is your chance to play a vital role, within a great team! This role is primarily focused on the accurate processing and administration of customer orders within SAP and associated systems including Sales Force. The successful candidate will be responsible for managing a high volume of order transactions, including free-of-charge (FOC) orders and single-line orders, ensuring all data is entered accurately and processed in line with internal procedures and customer requirements. Key Responsibilities: Accurately process and manage a high volume of customer orders, with a particular focus on free-of-charge (FOC) and single-line orders. Monitor order queues and prioritise workload to meet agreed service levels and processing targets. Deal directly with customers either by telephone, electronically or face to face Manage all customer orders as per the internal SOP's and customer vendor compliance Handle and respond efficiently to all general and order specific customer enquiries Provide pricing and delivery information Obtain and evaluate all relevant information to handle product and service enquiries Organise workflow to meet customer timeframes Log details of enquiries, comments and complaints and details of actions taken Provide feedback on the efficiency of the customer service process and areas of improvement Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support Carry out other ad-hoc duties as required from time to time Skills Required: Previous experience within a B2B Customer Service position is essential Strong order processing and data entry experience Highly detail-orientated and comfortable working in a process driven environment where accuracy and efficiency are critical. Knowledge of CRM systems A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills Professional and empathic approach to resolving issues Strong Ms Office Skills Excellent time management and goal orientated focus SAP knowledge is preferable
Techtronic Industries UK (TTI)
Marlow, Buckinghamshire
An exciting opportunity has become available to join our Operational Team within After Sales on a 12-month Fixed Term Contract . With an exceptional team to support you, you will have the confidence and resources to provide professional front line technical support to all of our customers across our brands. As an After Sales Support Executive , you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution. Please note this role is a 12-month fixed-term contract to provide maternity cover. This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training). As part of working for TTi, we offer many exciting benefits! It's our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team. Free on-site parking at the office A non-contractual work from home option (ideally on successful completion of first 3 months of employment) 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted Milwaukee, Ryobi and VAX products Access to our TTi Benefits Hub which includes discounts with many high street retailers Support towards Eye Sight Tests for DSE use On-site 3rd party restaurant and coffee shop in our offices As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7. Main Responsibilities: Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders Take ownership for all customer interactions Authorisation of product collections and arranging repairs under Guarantee Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence Adapt a flexible approach to help support departmental projects from concept to delivery Strive to improve knowledge on new products, and own personal development Willingness to travel to parts of the UK when the need may arise Occasional business travel to customer sites to undertake regular, RMA inspections with key stakeholders, carrying out thorough assessment of customers warranty returns Any ad hoc duties as required by your line manager Skills/Experience Required: At least 1 years' experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution Ability to quickly identify issues and provide effective solutions to customer problems Efficiently manage time to handle multiple customer inquiries and tasks simultaneously Excellent verbal and written communication to interact effectively with customers and internal teams Experience working on CRM systems Proficient with the Microsoft Office package Strong data entry, typing and analytical skills Ability to professionally manage key working relationships across the business Effective in working within a team environment and collaborating with colleagues Ability to develop trust and work autonomously in supporting customers
Jun 30, 2026
Contractor
An exciting opportunity has become available to join our Operational Team within After Sales on a 12-month Fixed Term Contract . With an exceptional team to support you, you will have the confidence and resources to provide professional front line technical support to all of our customers across our brands. As an After Sales Support Executive , you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution. Please note this role is a 12-month fixed-term contract to provide maternity cover. This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training). As part of working for TTi, we offer many exciting benefits! It's our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team. Free on-site parking at the office A non-contractual work from home option (ideally on successful completion of first 3 months of employment) 25 days holiday + bank holidays Private Medical & Dental Insurance Group Life Assurance Benefits Annual Gym Allowance Discounted Milwaukee, Ryobi and VAX products Access to our TTi Benefits Hub which includes discounts with many high street retailers Support towards Eye Sight Tests for DSE use On-site 3rd party restaurant and coffee shop in our offices As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7. Main Responsibilities: Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders Take ownership for all customer interactions Authorisation of product collections and arranging repairs under Guarantee Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence Adapt a flexible approach to help support departmental projects from concept to delivery Strive to improve knowledge on new products, and own personal development Willingness to travel to parts of the UK when the need may arise Occasional business travel to customer sites to undertake regular, RMA inspections with key stakeholders, carrying out thorough assessment of customers warranty returns Any ad hoc duties as required by your line manager Skills/Experience Required: At least 1 years' experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution Ability to quickly identify issues and provide effective solutions to customer problems Efficiently manage time to handle multiple customer inquiries and tasks simultaneously Excellent verbal and written communication to interact effectively with customers and internal teams Experience working on CRM systems Proficient with the Microsoft Office package Strong data entry, typing and analytical skills Ability to professionally manage key working relationships across the business Effective in working within a team environment and collaborating with colleagues Ability to develop trust and work autonomously in supporting customers
