Bluebox communications ltd

Bluebox Communications Ltd is looking for a practical, customer-focused engineer to join our small telecoms team. This role would suit someone who already has some experience in telecoms, hosted phones, VoIP, cabling, broadband, Wi-Fi, routers, switches or similar, but who is looking to develop into a more rounded telecoms engineer. You do not need to be the finished article. We are happy to train the right person, particularly around hosted phone systems, 3CX, business routers, Wi-Fi and customer support. The role is a mix of office-based support, remote customer support and on-site installation work across the North West. One day you may be helping a customer with a phone system issue, another day you may be installing IP phones, tidying a network cabinet, helping with Wi-Fi, or assisting with cabling on a customer site. What you will be doing Supporting business customers with hosted phone systems, VoIP and telecoms-related issues Installing and configuring IP phones, routers, switches and Wi-Fi access points Helping with 3CX and other hosted phone system installations Attending customer sites for installations, fault-finding and project work Assisting with Cat5e/Cat6 cabling, patching, testing and cabinet tidying Supporting broadband, connectivity and phone system installations Working with colleagues to deliver small business telecoms projects Keeping clear records of work completed and any follow-up actions Delivering a neat, professional service to customers What we are looking for Some experience in telecoms, VoIP, cabling, broadband, Wi-Fi, connectivity or a similar technical role Basic understanding of routers, switches, Wi-Fi and IP phones Comfortable speaking to customers and explaining things clearly Practical hands-on ability and a willingness to learn Reliable, organised and able to work as part of a small team Full UK driving licence preferred, as site work is mainly across the North West Useful but not essential Experience with hosted phone systems, VoIP or 3CX Experience installing or supporting IP handsets Experience with Cat5e/Cat6 cabling, patch panels and cabinet work Experience with business broadband, SIP trunks or leased lines Experience with Wi-Fi access points or PoE switches What we offer Varied work across telecoms, VoIP, cabling, Wi-Fi and connectivity Training and support from an experienced small team A mix of office, remote support and customer site work Company pension On-site parking Opportunity to develop into a more complete telecoms engineer This is a good opportunity for someone who enjoys practical technical work, likes dealing with customers and wants to build a long-term career in business telecoms.