We are recruiting for an experienced Registered Building Inspector (RBI) to join a local authority Building Control service in Bromley. This is an excellent opportunity for a qualified Building Inspector to undertake technical assessments, site inspections, and compliance decisions across a range of construction projects, ensuring buildings meet the required safety and regulatory standards. Key Responsibilities: Carry out plan assessments and site inspections within your registration level and competence. Ensure compliance with the Building Safety Act, Building Act, Building Regulations, and associated legislation. Manage a varied caseload of building projects, including complex developments. Provide technical advice and support to applicants, contractors, and stakeholders. Undertake enforcement action where required. Assess dangerous structures and coordinate appropriate remedial action. Support and supervise junior/lower-class Registered Building Inspectors where appropriate. Requirements: Registered Building Inspector qualification. Strong knowledge of Building Control legislation and regulatory requirements. Experience undertaking inspections, assessments, and enforcement work. Ability to make sound technical decisions and manage competing priorities. Excellent communication and stakeholder management skills.
Jul 23, 2026
Contractor
We are recruiting for an experienced Registered Building Inspector (RBI) to join a local authority Building Control service in Bromley. This is an excellent opportunity for a qualified Building Inspector to undertake technical assessments, site inspections, and compliance decisions across a range of construction projects, ensuring buildings meet the required safety and regulatory standards. Key Responsibilities: Carry out plan assessments and site inspections within your registration level and competence. Ensure compliance with the Building Safety Act, Building Act, Building Regulations, and associated legislation. Manage a varied caseload of building projects, including complex developments. Provide technical advice and support to applicants, contractors, and stakeholders. Undertake enforcement action where required. Assess dangerous structures and coordinate appropriate remedial action. Support and supervise junior/lower-class Registered Building Inspectors where appropriate. Requirements: Registered Building Inspector qualification. Strong knowledge of Building Control legislation and regulatory requirements. Experience undertaking inspections, assessments, and enforcement work. Ability to make sound technical decisions and manage competing priorities. Excellent communication and stakeholder management skills.
Job Purpose Manages up to 6 directly managed staff. To be responsible to the Head of Integrated Commissioning and Systems Development or Associate Director of Integrated Commissioning & System Development (Early Help, Social Care and Personalised Commissioning). The Postholder will be responsible for: I.Developing and implementing our integrated commissioning approach across the Council and the NHS, which enables strong partnerships and high-quality services that support Greenwich people to lead healthy, fulfilling and independent lives. II.Supporting colleagues through partnership and co-production, continued design and implementation of our integrated commissioning framework for adult/children's services that incorporates appropriate governance structures, and which supports an integrated, outcome focused approach to health and social care. III.Working collaboratively with the market, residents and colleagues across the system to implement transformational change through commissioning for outcomes, including further integration of health, care and other forms of support. IV.The Strategic Commissioning and System Development Lead will have responsibility for delivering all commissioning activities in high value projects and will be accountable for the activities of the officers they manage. 2. Main Duties 1.To be the strategic commissioning and system development lead for services for adults/children, with the direct responsibility for strategic management, you will be aligned to one of the following commissioning functions: oHome First incl Home Care - Adults oAgeing Well, incl Accommodation Based Care - Adults oEarly Help, incl Carers/Integrated Community Equipment Services/Assistive Technology Enabled Care - Adults oLearning Disability Partnerships - Adults oMental Health and Complex Care inc Physical Disabilites - Partnerships - Adults Transitions and Autism, Across Children's and Adults oPrevention and Maternity - Children oSocial Care - Children oSEND - Children oMental Health and Emotional Wellbeing - Children. Knowledge Educated to degree level or equivalent professional qualification or management experience or Knowledge acquired through experience or training. Good knowledge of health/care system, policy, priorities and practice along with experience of its implementation gained in a health, care or local authority setting. Good knowledge of service design, behavioural science and transformation tools and strategies that drive improved outcomes for people. Thorough knowledge of legislation relevant to the role, which may include the Children Act 1989, the Health and Care Act 2022, the Care Act 2014, the Children's and Families Act 2017, and the Mental Health Act 1983, Deprivation of Liberties, statutory regulations and government guidance, and standards relevant to planning, commissioning, procuring, safeguarding and quality assurance. This includes familiarity with regulations governing services for adults and/or children and young people. Sound awareness of the needs of vulnerable residents.
Jul 22, 2026
Contractor
Job Purpose Manages up to 6 directly managed staff. To be responsible to the Head of Integrated Commissioning and Systems Development or Associate Director of Integrated Commissioning & System Development (Early Help, Social Care and Personalised Commissioning). The Postholder will be responsible for: I.Developing and implementing our integrated commissioning approach across the Council and the NHS, which enables strong partnerships and high-quality services that support Greenwich people to lead healthy, fulfilling and independent lives. II.Supporting colleagues through partnership and co-production, continued design and implementation of our integrated commissioning framework for adult/children's services that incorporates appropriate governance structures, and which supports an integrated, outcome focused approach to health and social care. III.Working collaboratively with the market, residents and colleagues across the system to implement transformational change through commissioning for outcomes, including further integration of health, care and other forms of support. IV.The Strategic Commissioning and System Development Lead will have responsibility for delivering all commissioning activities in high value projects and will be accountable for the activities of the officers they manage. 2. Main Duties 1.To be the strategic commissioning and system development lead for services for adults/children, with the direct responsibility for strategic management, you will be aligned to one of the following commissioning functions: oHome First incl Home Care - Adults oAgeing Well, incl Accommodation Based Care - Adults oEarly Help, incl Carers/Integrated Community Equipment Services/Assistive Technology Enabled Care - Adults oLearning Disability Partnerships - Adults oMental Health and Complex Care inc Physical Disabilites - Partnerships - Adults Transitions and Autism, Across Children's and Adults oPrevention and Maternity - Children oSocial Care - Children oSEND - Children oMental Health and Emotional Wellbeing - Children. Knowledge Educated to degree level or equivalent professional qualification or management experience or Knowledge acquired through experience or training. Good knowledge of health/care system, policy, priorities and practice along with experience of its implementation gained in a health, care or local authority setting. Good knowledge of service design, behavioural science and transformation tools and strategies that drive improved outcomes for people. Thorough knowledge of legislation relevant to the role, which may include the Children Act 1989, the Health and Care Act 2022, the Care Act 2014, the Children's and Families Act 2017, and the Mental Health Act 1983, Deprivation of Liberties, statutory regulations and government guidance, and standards relevant to planning, commissioning, procuring, safeguarding and quality assurance. This includes familiarity with regulations governing services for adults and/or children and young people. Sound awareness of the needs of vulnerable residents.
We are seeking an experienced Accommodation Officer to provide urgent temporary cover within our Accommodation Operations Team due to staff sickness. This is a fast-paced frontline role requiring a candidate who can become operational quickly with minimal training. The successful candidate will be responsible for carrying out occupancy checks and property inspections, issuing and monitoring occupancy warnings where required, investigating potential breaches of occupancy agreements, and ensuring accommodation is being used appropriately. The role also involves supporting tenancy management functions, maintaining accurate records, liaising with residents, and working closely with internal and external partners to resolve accommodation-related issues efficiently. Purpose of the job The postholder will be responsible for monitoring occupancy, managing tenancy and licence-related issues, undertaking occupancy inspections across Newport, supporting move-on activities, and contributing to the provision of safe and suitable accommodation for homeless households which includes face to face duty. Mandatory Experience and Skills Previous experience working within a housing, homelessness, temporary accommodation, or supported housing environment . Experience carrying out occupancy inspections or tenancy-related property visits. Experience managing accommodation, tenancy, licence, or housing-related cases. Strong administrative skills with experience drafting: Formal letters Warning notices Eviction-related documentation Case records and reports Experience working with vulnerable individuals with complex needs. Ability to make balanced decisions regarding risk and accommodation suitability. Excellent written and verbal communication skills. Ability to work independently and manage a demanding workload. A resilient and professional approach when working under pressure. Full UK driving licence and access to a vehicle for business use. The following would be advantageous: Experience working within a local authority homelessness service. Knowledge of homelessness and housing legislation. Experience of managing temporary accommodation and move-on pathways. Experience of safeguarding and risk assessment processes. Knowledge of trauma-informed practices and strengths-based approaches. Experience of working with clients presenting with multiple and complex support needs. Familiarity with housing management or homelessness case management systems. Experience participating in front-line housing duty services.
Jul 22, 2026
Contractor
We are seeking an experienced Accommodation Officer to provide urgent temporary cover within our Accommodation Operations Team due to staff sickness. This is a fast-paced frontline role requiring a candidate who can become operational quickly with minimal training. The successful candidate will be responsible for carrying out occupancy checks and property inspections, issuing and monitoring occupancy warnings where required, investigating potential breaches of occupancy agreements, and ensuring accommodation is being used appropriately. The role also involves supporting tenancy management functions, maintaining accurate records, liaising with residents, and working closely with internal and external partners to resolve accommodation-related issues efficiently. Purpose of the job The postholder will be responsible for monitoring occupancy, managing tenancy and licence-related issues, undertaking occupancy inspections across Newport, supporting move-on activities, and contributing to the provision of safe and suitable accommodation for homeless households which includes face to face duty. Mandatory Experience and Skills Previous experience working within a housing, homelessness, temporary accommodation, or supported housing environment . Experience carrying out occupancy inspections or tenancy-related property visits. Experience managing accommodation, tenancy, licence, or housing-related cases. Strong administrative skills with experience drafting: Formal letters Warning notices Eviction-related documentation Case records and reports Experience working with vulnerable individuals with complex needs. Ability to make balanced decisions regarding risk and accommodation suitability. Excellent written and verbal communication skills. Ability to work independently and manage a demanding workload. A resilient and professional approach when working under pressure. Full UK driving licence and access to a vehicle for business use. The following would be advantageous: Experience working within a local authority homelessness service. Knowledge of homelessness and housing legislation. Experience of managing temporary accommodation and move-on pathways. Experience of safeguarding and risk assessment processes. Knowledge of trauma-informed practices and strengths-based approaches. Experience of working with clients presenting with multiple and complex support needs. Familiarity with housing management or homelessness case management systems. Experience participating in front-line housing duty services.
Main Purpose of Job: To deal with all aspects relating to the accurate and prompt processing of work associated with Business Rates and BID Levy from initial billing through to recovery and enforcement. Determine the correct liable party for Business Rates and Bid Levy in order for all required notices to be issued as soon as practicable. Ensure eligibility to any potential reliefs and exemptions Provide high quality professional advice, guidance and support in respect of Business Rates or Bid Levy to customers and external partners Assist in the review of reliefs and exemptions to maximise due to the council and identify and reduce incidences of fraud. To assist with the gathering of evidence prior to Liability Order Hearings Accurately calculate and create refunds where overpayments have been made Identify and prepare reports for cases considered suitable for write offs Dealing with complex business rates matters General information: The post holder will be required to comply with the organisation's policies and procedures. Understanding, knowledge and ability to follow guidelines that ensures compliance with Health & Safety at Work, Data Protection and other statutory requirements. Understanding and commitment to promoting and implementing the Council's Equal Opportunities policies. Knowledge and experience of using IT.
Jul 22, 2026
Contractor
Main Purpose of Job: To deal with all aspects relating to the accurate and prompt processing of work associated with Business Rates and BID Levy from initial billing through to recovery and enforcement. Determine the correct liable party for Business Rates and Bid Levy in order for all required notices to be issued as soon as practicable. Ensure eligibility to any potential reliefs and exemptions Provide high quality professional advice, guidance and support in respect of Business Rates or Bid Levy to customers and external partners Assist in the review of reliefs and exemptions to maximise due to the council and identify and reduce incidences of fraud. To assist with the gathering of evidence prior to Liability Order Hearings Accurately calculate and create refunds where overpayments have been made Identify and prepare reports for cases considered suitable for write offs Dealing with complex business rates matters General information: The post holder will be required to comply with the organisation's policies and procedures. Understanding, knowledge and ability to follow guidelines that ensures compliance with Health & Safety at Work, Data Protection and other statutory requirements. Understanding and commitment to promoting and implementing the Council's Equal Opportunities policies. Knowledge and experience of using IT.
HGV Tanker driver & Operator Would need some experience in working on a gully tanker, or using a boom and jet, training can be provided, but preferred if has some knowledge of working these types of HGV'S Would work as part of a 4 person crew on two tankers and would be responsible for all gullies drains within Southwark's highway.
Jul 22, 2026
Contractor
HGV Tanker driver & Operator Would need some experience in working on a gully tanker, or using a boom and jet, training can be provided, but preferred if has some knowledge of working these types of HGV'S Would work as part of a 4 person crew on two tankers and would be responsible for all gullies drains within Southwark's highway.
The role We are seeking to appoint an experienced Principal Licensing Officer to support the effective delivery of the council's premises licensing and taxi/private hire licensing functions. This role is focused on providing day-to-day technical expertise, while also taking the lead on more complex cases and contributing to the development and consistent application of licensing policy and practice. What you will be doing The successful candidate will act as a key source of expertise in the application of the Licensing Act 2003, ensuring that decisions and actions consistently promote the four licensing objectives: the prevention of crime and disorder, public safety, the prevention of public nuisance, and the protection of children from harm. You will work alongside existing officers and provide clear, practical advice to colleagues and elected Members on applications, representations, reviews and appeals. A core element of the role will be supporting consistent decision-making in line with the Section 182 Guidance, ensuring that the Council properly has regard to national guidance while applying it appropriately in a local context. Premises Licencing In relation to premises licensing, you will manage and advise on a wide range of applications and compliance matters, including those that are complex or high profile. This will include advising on appropriate licence conditions, supporting the preparation of committee reports, and guiding proportionate enforcement action where required. You will play a key role in helping to interpret licensing policy in practice and will contribute to its ongoing review, ensuring it remains effective, relevant and aligned with legislation and guidance. Taxi and Private Hire Licencing Within taxi and private hire licensing, you will provide experienced oversight of driver, vehicle and operator licensing, working within the framework of the Town Police Clauses Act 1847 and the Local Government (Miscellaneous Provisions) Act 1976. You will support the handling of complex cases, including safeguarding and enforcement matters, and provide advice to colleagues to ensure decisions are robust, consistent and promote public safety in line with current standards and guidance. Stakeholder Relationships A key aspect of the role will be working closely with multi-agency partners, internal Council departments, and trade representatives, supporting a coordinated and informed approach to licensing and enforcement. This will include liaising with responsible authorities such as the police and safeguarding partners, as well as engaging with the licensed trade and taxi industry to promote compliance and good practice. Team Management The postholder will also be responsible for chairing officer panels to determine whether individuals are safe and suitable persons to hold a dual driver badge, ensuring that decisions are fair, evidence-based and in line with Council policy and statutory guidance. You will support and guide colleagues in similar casework, helping to maintain consistency and confidence across the Licensing Service. Overall, this role sits within an established team, combining hands-on casework, technical leadership and policy input. It is suited to an experienced licensing professional who can provide sound advice, support colleagues, and lead on complex matters while contributing to the continued effective delivery of the Council's licensing responsibilities.
Jul 21, 2026
Contractor
The role We are seeking to appoint an experienced Principal Licensing Officer to support the effective delivery of the council's premises licensing and taxi/private hire licensing functions. This role is focused on providing day-to-day technical expertise, while also taking the lead on more complex cases and contributing to the development and consistent application of licensing policy and practice. What you will be doing The successful candidate will act as a key source of expertise in the application of the Licensing Act 2003, ensuring that decisions and actions consistently promote the four licensing objectives: the prevention of crime and disorder, public safety, the prevention of public nuisance, and the protection of children from harm. You will work alongside existing officers and provide clear, practical advice to colleagues and elected Members on applications, representations, reviews and appeals. A core element of the role will be supporting consistent decision-making in line with the Section 182 Guidance, ensuring that the Council properly has regard to national guidance while applying it appropriately in a local context. Premises Licencing In relation to premises licensing, you will manage and advise on a wide range of applications and compliance matters, including those that are complex or high profile. This will include advising on appropriate licence conditions, supporting the preparation of committee reports, and guiding proportionate enforcement action where required. You will play a key role in helping to interpret licensing policy in practice and will contribute to its ongoing review, ensuring it remains effective, relevant and aligned with legislation and guidance. Taxi and Private Hire Licencing Within taxi and private hire licensing, you will provide experienced oversight of driver, vehicle and operator licensing, working within the framework of the Town Police Clauses Act 1847 and the Local Government (Miscellaneous Provisions) Act 1976. You will support the handling of complex cases, including safeguarding and enforcement matters, and provide advice to colleagues to ensure decisions are robust, consistent and promote public safety in line with current standards and guidance. Stakeholder Relationships A key aspect of the role will be working closely with multi-agency partners, internal Council departments, and trade representatives, supporting a coordinated and informed approach to licensing and enforcement. This will include liaising with responsible authorities such as the police and safeguarding partners, as well as engaging with the licensed trade and taxi industry to promote compliance and good practice. Team Management The postholder will also be responsible for chairing officer panels to determine whether individuals are safe and suitable persons to hold a dual driver badge, ensuring that decisions are fair, evidence-based and in line with Council policy and statutory guidance. You will support and guide colleagues in similar casework, helping to maintain consistency and confidence across the Licensing Service. Overall, this role sits within an established team, combining hands-on casework, technical leadership and policy input. It is suited to an experienced licensing professional who can provide sound advice, support colleagues, and lead on complex matters while contributing to the continued effective delivery of the Council's licensing responsibilities.
Class 2 wagon driver with the capability to load bins working Tuesday to Friday 6 am - 4:45 pm Refuse Driver Drivers are expected to complete safely checks on vehicle before leaving site to collect Domestic/Garden/Hygiene and Trade waste collections around the Newport areas. Driving different vehicles from HGV refuse vehicle to 7.5 tone cage tipper vans. Refuse DriverDrivers need to be able to work well in a team and have some knowledge of the streets/areas in Newport. Drivers will be expected to stick to all council policies and health and safety policies put in place. Refuse Driver All staff are expected to wear correct P.P.E - Safety boots, Hi Viz top and full length trousers on site.
Jul 21, 2026
Contractor
Class 2 wagon driver with the capability to load bins working Tuesday to Friday 6 am - 4:45 pm Refuse Driver Drivers are expected to complete safely checks on vehicle before leaving site to collect Domestic/Garden/Hygiene and Trade waste collections around the Newport areas. Driving different vehicles from HGV refuse vehicle to 7.5 tone cage tipper vans. Refuse DriverDrivers need to be able to work well in a team and have some knowledge of the streets/areas in Newport. Drivers will be expected to stick to all council policies and health and safety policies put in place. Refuse Driver All staff are expected to wear correct P.P.E - Safety boots, Hi Viz top and full length trousers on site.
Purpose of Job: To be responsible toTeam Manager (Area Team/Strategic Development Manager) for: i)Responsible for supervision of junior members of staff in a development management team; ii)Responsible and accountable for delegated decision-making powers; iii)Responsible for own application caseload including making recommendations;iv)Leading on appeals; v)To provide pre-application advice and compliance with legislation and regulations advice; vi)Responsible for providing general planning advice in accordance with the Planning Framework, Council's Corporate Core Principles, Key Aims, Service Plans, Financial Regulations and Standing Orders and agreed procedures. vii)To ensure the provision of a first-class service to customers. viii)Accountable to the Assistant Director, Head of DM Service, Team manager and Deputy Team manager for dealing with detailed planning schemes and initiatives and development management functions. This Job Description is designed to cover several career graded posts in Development Management Planning. Progression through the grades will be in accordance with the Career Grade Scheme. Post holders will be required to work to a subset of the duties outlined below Main Duties: 1)After three year's post qualification experience and eligibility for membership of an appropriate professional body. 2)Regular attendance at Planning Committees presenting a wide range of applications.Lead officer where an officer under postholders supervision presents an application at committee. 3)Responsible for representing the Council at all appeals including Public Inquiries, including leading case officers that postholder supervision through appeals. 4)Responsible for determining some major applications together with applications of complex/sensitive nature. As required to deal with planning enforcement work as required including progressing enforcement action and associated appeal and prosecution work related to applications within your team. 5)Provide information, interpretation and opinion on the planning system, including a good understanding of relevant legislation and the national planning policy framework and key Borough and London wide policy documents using the level of knowledge and experience commensurate to the post and to undertake the duties assigned to the post within a specialist area of development planning 6)Lead on the examination and evaluation of all types of planning applications made under the Town and Country Planning Acts and related legislation, together with giving specialist observations and pre-application advice on a wide range of planning issues. Undertake consultations, site visits, evaluation and negotiations with key stakeholders to generate high quality planning decision recommendations. Assess whether proposals are in accordance with Council's policies and liaise with officers of other directorates and members of other public bodies on matters arising from planning. 7)Solution orientated focus to work, apply creative solving problems, interpreting policy and applying case law to the assessment of applications and their resolution 8)Prepare written documentation to a high standard, including complex reports and legal documentation.
Jul 21, 2026
Contractor
Purpose of Job: To be responsible toTeam Manager (Area Team/Strategic Development Manager) for: i)Responsible for supervision of junior members of staff in a development management team; ii)Responsible and accountable for delegated decision-making powers; iii)Responsible for own application caseload including making recommendations;iv)Leading on appeals; v)To provide pre-application advice and compliance with legislation and regulations advice; vi)Responsible for providing general planning advice in accordance with the Planning Framework, Council's Corporate Core Principles, Key Aims, Service Plans, Financial Regulations and Standing Orders and agreed procedures. vii)To ensure the provision of a first-class service to customers. viii)Accountable to the Assistant Director, Head of DM Service, Team manager and Deputy Team manager for dealing with detailed planning schemes and initiatives and development management functions. This Job Description is designed to cover several career graded posts in Development Management Planning. Progression through the grades will be in accordance with the Career Grade Scheme. Post holders will be required to work to a subset of the duties outlined below Main Duties: 1)After three year's post qualification experience and eligibility for membership of an appropriate professional body. 2)Regular attendance at Planning Committees presenting a wide range of applications.Lead officer where an officer under postholders supervision presents an application at committee. 3)Responsible for representing the Council at all appeals including Public Inquiries, including leading case officers that postholder supervision through appeals. 4)Responsible for determining some major applications together with applications of complex/sensitive nature. As required to deal with planning enforcement work as required including progressing enforcement action and associated appeal and prosecution work related to applications within your team. 5)Provide information, interpretation and opinion on the planning system, including a good understanding of relevant legislation and the national planning policy framework and key Borough and London wide policy documents using the level of knowledge and experience commensurate to the post and to undertake the duties assigned to the post within a specialist area of development planning 6)Lead on the examination and evaluation of all types of planning applications made under the Town and Country Planning Acts and related legislation, together with giving specialist observations and pre-application advice on a wide range of planning issues. Undertake consultations, site visits, evaluation and negotiations with key stakeholders to generate high quality planning decision recommendations. Assess whether proposals are in accordance with Council's policies and liaise with officers of other directorates and members of other public bodies on matters arising from planning. 7)Solution orientated focus to work, apply creative solving problems, interpreting policy and applying case law to the assessment of applications and their resolution 8)Prepare written documentation to a high standard, including complex reports and legal documentation.
Housing Complaints Manager Experience of managing within a complex / high volume complaints handling environment or equivalent. Housing Complaints Manager In-depth understanding of complaints management frameworks and best practices. Housing Complaints Manager Experience of managing improvement projects, working to time, budget and quality in a large organisation. Housing Complaints Manager Experience of working within housing services. Housing Complaints Manager Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain Build and sustain effective relationships with all internal and external stakeholders. Work in partnership with internal and external contacts to develop and maintain joint working and promote the Council position. Co-ordinate partnership working activities and internal / external working groups. Influence their decisions. Procedural Context Manage highly complex / high risk issues within a framework of policy and regulatory guidelines. Objectives and targets are developed and agreed in line with service plan. High level of discretion and use of initiative in deciding what course of action to take. Exercise expert judgement in assessing complex stakeholder requirements, potential risk and managing quality assurance of service. Significant expert knowledge and significant experience is required to resolve highly complex issues and proactively anticipate and mitigate problems. Design and develop innovative solutions which enhance the quality and efficiency of services and reputation of the council. Occasionally the post will be expected to work from other locations Key Facts and Figures Enable others to understand changes and developments in relevant area and learn new processes / procedures. Responsible for ensuring contractors / providers deliver to agreed standards. May manage project teams of both internal staff and external contractors / consultants Strong analytical skills to identify trends, conduct root cause analysis and drive continuous improvement initiatives. Experience of report writing and communications for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge. Experience of presenting complex statistical data to a range of stakeholders in an accessible and actionable format, strong mathematical and analytical skills. Able to act as an ambassador for the Council demonstrating professionalism and setting an example by displaying an active commitment to a culture that embraces excellent customer service. Proven experience of budget planning and management Lead and develop an exceptional complaints and enquiries service, prioritising customer experience and ensuring compliance with the Housing Ombudsman?s Code. Design and implement a continuous service improvement framework, using all sources of resident insight data and sector good practice to deliver a programme of insight driven improvements, ensuring operational services are compliant with regulatory requirements. Implement mechanisms to identify systemic issues and emerging trends, identifying root causes of issues and working with service leaders to apply learning and implementing service improvements, improving the service from the customer perspective. Building a strong culture of ?resident first?, ensuring that residents are supported when making complaints and positive resolutions are reached. Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered. Manage responses to complex professional or politically sensitive issues within the area of responsibility. Manage key relationships with delivery partners /providers /suppliers to commission / manage / evaluate / enhance appropriate service delivery / capacity within area of responsibility. Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards. Knowledge, Skills and Experience Experience of managing within a complex / high volume complaints handling environment or equivalent. In-depth understanding of complaints management frameworks and best practices. Experience of managing improvement projects, working to time, budget and quality in a large organisation. Experience of working within housing services. Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain
Jul 20, 2026
Contractor
Housing Complaints Manager Experience of managing within a complex / high volume complaints handling environment or equivalent. Housing Complaints Manager In-depth understanding of complaints management frameworks and best practices. Housing Complaints Manager Experience of managing improvement projects, working to time, budget and quality in a large organisation. Housing Complaints Manager Experience of working within housing services. Housing Complaints Manager Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain Build and sustain effective relationships with all internal and external stakeholders. Work in partnership with internal and external contacts to develop and maintain joint working and promote the Council position. Co-ordinate partnership working activities and internal / external working groups. Influence their decisions. Procedural Context Manage highly complex / high risk issues within a framework of policy and regulatory guidelines. Objectives and targets are developed and agreed in line with service plan. High level of discretion and use of initiative in deciding what course of action to take. Exercise expert judgement in assessing complex stakeholder requirements, potential risk and managing quality assurance of service. Significant expert knowledge and significant experience is required to resolve highly complex issues and proactively anticipate and mitigate problems. Design and develop innovative solutions which enhance the quality and efficiency of services and reputation of the council. Occasionally the post will be expected to work from other locations Key Facts and Figures Enable others to understand changes and developments in relevant area and learn new processes / procedures. Responsible for ensuring contractors / providers deliver to agreed standards. May manage project teams of both internal staff and external contractors / consultants Strong analytical skills to identify trends, conduct root cause analysis and drive continuous improvement initiatives. Experience of report writing and communications for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge. Experience of presenting complex statistical data to a range of stakeholders in an accessible and actionable format, strong mathematical and analytical skills. Able to act as an ambassador for the Council demonstrating professionalism and setting an example by displaying an active commitment to a culture that embraces excellent customer service. Proven experience of budget planning and management Lead and develop an exceptional complaints and enquiries service, prioritising customer experience and ensuring compliance with the Housing Ombudsman?s Code. Design and implement a continuous service improvement framework, using all sources of resident insight data and sector good practice to deliver a programme of insight driven improvements, ensuring operational services are compliant with regulatory requirements. Implement mechanisms to identify systemic issues and emerging trends, identifying root causes of issues and working with service leaders to apply learning and implementing service improvements, improving the service from the customer perspective. Building a strong culture of ?resident first?, ensuring that residents are supported when making complaints and positive resolutions are reached. Plan and ensure service delivery within a complex / diverse service area. Control operational activities within the service area and ensure professional standards are delivered. Manage responses to complex professional or politically sensitive issues within the area of responsibility. Manage key relationships with delivery partners /providers /suppliers to commission / manage / evaluate / enhance appropriate service delivery / capacity within area of responsibility. Develops service plans to meet strategic business goals. Ensure compliance with all internal and external standards. Knowledge, Skills and Experience Experience of managing within a complex / high volume complaints handling environment or equivalent. In-depth understanding of complaints management frameworks and best practices. Experience of managing improvement projects, working to time, budget and quality in a large organisation. Experience of working within housing services. Experience of interpreting and applying complex legislation and or regulations to particular situations and the ability to engage in debate about these issues. A good understanding of the Housing Ombudsman?s Complaint Handling Code. Familiarity with relevant regulatory requirements and the ability to maintain
Administrator Child Protection Conference Administrator This is a hybrid with a requirement to work from different locations around Cardiff when needed, we are doing a lot more face to face conferences and need the staff to be flexible with travel, This key post is responsible for supporting and minute taking for a range of meetings in the Safeguarding and Reviewing Service. This is to include convening meetings and booking meetings when necessary. You must be able to Administrator accurately summarise complex data and work with highly sensitive and emotive information in a confidential, professional manner. You will have good written and verbal communication skills, be experienced in working to agreed Administrator standards and deadlines and will have made a positive contribution to teamwork. Also important are flexible approach to work, recent office experience teamwork and interpersonal skills. Minute taking takes place on a laptop. In addition to minute taking skills you will need excellent organisational skills, be able to use Microsoft Office (Word, Excel and Outlook). Hybrid working but based at County Hall - mostly will be at home but driving preferable due to CP conferences being face to face sometimes, and also an expectation to come into the office once every 2 weeks on a rota system.
Jul 20, 2026
Contractor
Administrator Child Protection Conference Administrator This is a hybrid with a requirement to work from different locations around Cardiff when needed, we are doing a lot more face to face conferences and need the staff to be flexible with travel, This key post is responsible for supporting and minute taking for a range of meetings in the Safeguarding and Reviewing Service. This is to include convening meetings and booking meetings when necessary. You must be able to Administrator accurately summarise complex data and work with highly sensitive and emotive information in a confidential, professional manner. You will have good written and verbal communication skills, be experienced in working to agreed Administrator standards and deadlines and will have made a positive contribution to teamwork. Also important are flexible approach to work, recent office experience teamwork and interpersonal skills. Minute taking takes place on a laptop. In addition to minute taking skills you will need excellent organisational skills, be able to use Microsoft Office (Word, Excel and Outlook). Hybrid working but based at County Hall - mostly will be at home but driving preferable due to CP conferences being face to face sometimes, and also an expectation to come into the office once every 2 weeks on a rota system.
Main Purpose of Job: Housing Officer The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement. As a Housing Officer, you will manage a local patch of properties in the Ashfield district. You will deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary. Main Responsibilities / Accountabilities / KRA: Housing Officer The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation. Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary. Investigate and make decisions on individual cases regarding all aspects of day-to-day housing management activity including processing requests for successions, assignments, joint tenancies and transfers of tenancy. Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court. Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain a tenancy. To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements. Maintain a highly visible profile on Council estates to provide an excellent estate management service. Job Activities: Undertake the general work of a Housing Officer including: Managing a patch of social housing tenancies, responsible for the monitoring and managing of own case load in line with performance targets. To maintain detailed records of all actions taken and all contact with tenants and to write nonstandard letters, briefing notes and reports as and when required. To liaise with and maintain effective working relationships with internal and external agencies and other service providers and to represent the Council at any meetings as required. Attend Tenant and Resident Meetings as required. General information: Housing Officer The post holder will be required to operate according to the Council's corporate values, code of conduct and employee competencies. The post holder will adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working. This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.
Jul 17, 2026
Contractor
Main Purpose of Job: Housing Officer The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement. As a Housing Officer, you will manage a local patch of properties in the Ashfield district. You will deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary. Main Responsibilities / Accountabilities / KRA: Housing Officer The jobholder will be expected to complete the responsibilities / accountabilities effectively in order to deliver the key objectives of the organisation. Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary. Investigate and make decisions on individual cases regarding all aspects of day-to-day housing management activity including processing requests for successions, assignments, joint tenancies and transfers of tenancy. Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court. Identify and provide support to vulnerable tenants, liaising with and making appropriate referrals internally and externally to assist tenants to sustain a tenancy. To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements. Maintain a highly visible profile on Council estates to provide an excellent estate management service. Job Activities: Undertake the general work of a Housing Officer including: Managing a patch of social housing tenancies, responsible for the monitoring and managing of own case load in line with performance targets. To maintain detailed records of all actions taken and all contact with tenants and to write nonstandard letters, briefing notes and reports as and when required. To liaise with and maintain effective working relationships with internal and external agencies and other service providers and to represent the Council at any meetings as required. Attend Tenant and Resident Meetings as required. General information: Housing Officer The post holder will be required to operate according to the Council's corporate values, code of conduct and employee competencies. The post holder will adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working. This Job Description covers the main duties and responsibilities of the job and will be subject review and amendment, in consultation with the post holder, to meet the changing needs of the organisation. Other activities commensurate with this Job Description may from time to time be undertaken by the post holder.