Battersea Fields RMO

Job Title: Housing Officer Reports to: Housing Manager Location: Office based Job Purpose To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies. Key Responsibilities Manage a portfolio of residential properties and tenancies. Conduct tenancy sign-ups, reviews, and audits. Support new and existing tenants to sustain their tenancies. Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches. Carry out regular estate inspections and identify maintenance or environmental issues. Work closely with repairs teams to ensure properties are maintained to an acceptable standard. Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate. Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding. Prepare legal documentation and attend court hearings when required. Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures. Maintain accurate records using housing management systems. Work in partnership with local authorities, police, social services, and community organisations. Respond to customer enquiries and complaints professionally within service standards. Person Specification Essential Qualifications GCSEs (or equivalent) including English and Maths. Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification. Essential Experience At least 2 years experience in housing management Experience dealing with vulnerable customers. Knowledge UK housing legislation and tenancy law. Anti-social behaviour legislation. Safeguarding Skills Excellent communication and interpersonal skills. Strong negotiation and conflict resolution abilities. Effective problem-solving and decision-making. Ability to prioritise a varied workload. IT proficiency, including Microsoft Office and housing management systems. Ability to work independently and as part of a team. Personal Attributes Empathetic and customer-focused. Resilient and confident handling difficult situations. Professional and ethical. Organised and detail-oriented. Adaptable and proactive.