Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am - 5:30pm Join a growing IT provider. We're looking for an organised, proactive and customer-focused Service Desk Coordinator to join our operations team based in King's Lynn. This is a fantastic opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. About the Role As a Service Desk Coordinator, you'll become the central point of coordination between clients, engineers, suppliers and internal teams. You'll oversee change management and provisioning requests from start to finish, ensuring work is scheduled efficiently, clients remain informed and service levels are consistently achieved. From allocating engineers and coordinating equipment deliveries to monitoring ticket queues and resolving potential delays before they become issues, you'll be instrumental in keeping our service operation running smoothly. What You'll Be Doing Coordinating change management and provisioning requests across multiple client environments. Monitoring multiple service desk queues and ensure requests are progressing within agreed SLAs. Scheduling and allocating work to the Provisioning Team. Track requests through to successful completion. Monitoring engineer workloads and priorities. Liaising with third-party IT, telecoms and software suppliers. Keeping clients updated via phone, email and service tickets. Coordinating equipment deliveries to customer sites across the UK. Managing stock movements and maintain accurate inventory records. Maintaining accurate information within the service management platform. Producing weekly and monthly operational reports. Supporting the Service Desk Team Lead with service coordination activities. Identify and escalate potential risks or delays before they impact customers. About You We're looking for someone who enjoys organisation, communication and problem-solving. You'll ideally have: Excellent organisational and time management skills. The ability to manage multiple competing priorities. Strong attention to detail. Excellent written and verbal communication skills. Confidence communicating with customers, suppliers and colleagues. A proactive, positive approach to work. Strong Microsoft Office skills, particularly Outlook, Excel and Word. Experience coordinating workloads, schedules or service requests. The ability to remain calm under pressure and work effectively in a busy environment. Experience within an IT or technology environment would be advantageous. Full training will be provided. What's on Offer Salary of £30,000 - £37,500 , depending on experience. Hybrid working with four days working from home after induction. 25 days annual leave plus Bank Holidays. Contributory NEST pension scheme. Private healthcare including health, dental and optical cover. Personal learning and development plan. Monthly one-to-one development reviews. Clear opportunities for career progression. Supportive and collaborative team culture. Regular company social events. Dell laptop, dual monitors, docking station and headset. Free on-site parking. Working Arrangement Following a comprehensive induction, you'll work: Monday to Friday, 9:00am - 5:30pm. One anchor day each week in the King's Lynn office. Four days working from home. Additional office attendance may occasionally be required to support business or client requirements. If you're an organised coordinator who enjoys bringing people, technology and processes together to deliver outstanding customer service, we'd love to hear from you.
Jul 28, 2026
Full time
Service Desk Coordinator Location: Norfolk (Hybrid Working) Salary: £30,000 - £37,500 per annum (DOE) Working Pattern: 1 day per week in the office Hours: Monday to Friday, 9:00am - 5:30pm Join a growing IT provider. We're looking for an organised, proactive and customer-focused Service Desk Coordinator to join our operations team based in King's Lynn. This is a fantastic opportunity for someone who enjoys keeping people, projects and processes moving. You'll play a vital role in coordinating engineers, managing workloads and ensuring service requests are delivered efficiently across multiple client environments. If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you. About the Role As a Service Desk Coordinator, you'll become the central point of coordination between clients, engineers, suppliers and internal teams. You'll oversee change management and provisioning requests from start to finish, ensuring work is scheduled efficiently, clients remain informed and service levels are consistently achieved. From allocating engineers and coordinating equipment deliveries to monitoring ticket queues and resolving potential delays before they become issues, you'll be instrumental in keeping our service operation running smoothly. What You'll Be Doing Coordinating change management and provisioning requests across multiple client environments. Monitoring multiple service desk queues and ensure requests are progressing within agreed SLAs. Scheduling and allocating work to the Provisioning Team. Track requests through to successful completion. Monitoring engineer workloads and priorities. Liaising with third-party IT, telecoms and software suppliers. Keeping clients updated via phone, email and service tickets. Coordinating equipment deliveries to customer sites across the UK. Managing stock movements and maintain accurate inventory records. Maintaining accurate information within the service management platform. Producing weekly and monthly operational reports. Supporting the Service Desk Team Lead with service coordination activities. Identify and escalate potential risks or delays before they impact customers. About You We're looking for someone who enjoys organisation, communication and problem-solving. You'll ideally have: Excellent organisational and time management skills. The ability to manage multiple competing priorities. Strong attention to detail. Excellent written and verbal communication skills. Confidence communicating with customers, suppliers and colleagues. A proactive, positive approach to work. Strong Microsoft Office skills, particularly Outlook, Excel and Word. Experience coordinating workloads, schedules or service requests. The ability to remain calm under pressure and work effectively in a busy environment. Experience within an IT or technology environment would be advantageous. Full training will be provided. What's on Offer Salary of £30,000 - £37,500 , depending on experience. Hybrid working with four days working from home after induction. 25 days annual leave plus Bank Holidays. Contributory NEST pension scheme. Private healthcare including health, dental and optical cover. Personal learning and development plan. Monthly one-to-one development reviews. Clear opportunities for career progression. Supportive and collaborative team culture. Regular company social events. Dell laptop, dual monitors, docking station and headset. Free on-site parking. Working Arrangement Following a comprehensive induction, you'll work: Monday to Friday, 9:00am - 5:30pm. One anchor day each week in the King's Lynn office. Four days working from home. Additional office attendance may occasionally be required to support business or client requirements. If you're an organised coordinator who enjoys bringing people, technology and processes together to deliver outstanding customer service, we'd love to hear from you.
ManageEngine Consultant (Contract) Location: London (Hybrid) Contract: Initial Audit & Consultancy Assignment (Potential Extension) Overview We are seeking an experienced, hands-on ManageEngine Consultant to conduct an independent audit of an existing ManageEngine environment. The organisation has invested in several ManageEngine modules; however, they are either not fully configured, poorly configured, or significantly underutilised. Your role will be to assess the current implementation, identify opportunities for improvement, and provide clear, practical recommendations to maximise the value of the platform. This initial engagement has the potential to develop into a longer-term optimisation and implementation project. Key Responsibilities Conduct a full audit of the existing ManageEngine environment. Review current configurations, workflows, automations, and integrations. Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support the implementation of recommended improvements should the project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability to work independently and provide objective, unbiased consultancy. This is an excellent opportunity for an experienced consultant looking to add value by transforming an underutilised ManageEngine environment into an efficient, business-enabling ITSM platform.
Jul 28, 2026
Full time
ManageEngine Consultant (Contract) Location: London (Hybrid) Contract: Initial Audit & Consultancy Assignment (Potential Extension) Overview We are seeking an experienced, hands-on ManageEngine Consultant to conduct an independent audit of an existing ManageEngine environment. The organisation has invested in several ManageEngine modules; however, they are either not fully configured, poorly configured, or significantly underutilised. Your role will be to assess the current implementation, identify opportunities for improvement, and provide clear, practical recommendations to maximise the value of the platform. This initial engagement has the potential to develop into a longer-term optimisation and implementation project. Key Responsibilities Conduct a full audit of the existing ManageEngine environment. Review current configurations, workflows, automations, and integrations. Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support the implementation of recommended improvements should the project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability to work independently and provide objective, unbiased consultancy. This is an excellent opportunity for an experienced consultant looking to add value by transforming an underutilised ManageEngine environment into an efficient, business-enabling ITSM platform.
Senior Manager, Service & Business Systems Location: Hertfordshire (Hybrid) Type: Permanent Full Time Shape the Future of Digital Manufacturing We're partnering with a global pharmaceutical organisation, to recruit a Senior Manager, Service & Business Systems . This is a rare opportunity to join the senior leadership team and play a pivotal role in shaping the digital future of a highly regulated manufacturing environment. You'll be responsible for the strategy, performance, resilience and compliance of the business-critical systems that support the manufacture and supply of medicines to patients around the world. This is far more than an operational IT leadership role. It's a strategic position at the intersection of technology, manufacturing, quality and business transformation. The Opportunity As the senior technology leader for the manufacturing site, you will: Develop and deliver the site's digital and business systems strategy. Lead the performance, resilience and compliance of GxP-regulated business systems. Drive digital transformation and smart manufacturing initiatives. Partner with senior stakeholders across Manufacturing, Quality, Engineering, Supply Chain and Global IT. Lead a specialist team covering Manufacturing Systems, Operational Technology (OT), Laboratory Systems, Supply Chain Systems, Computer System Validation (CSV), Serialization and IT Services. Own the digital portfolio, prioritising investments and overseeing strategic programmes. Ensure business continuity, regulatory compliance, audit readiness and data integrity across critical manufacturing systems. Build high-performing teams while developing capability and driving continuous improvement. Represent the manufacturing site within regional and global technology governance forums. About You We're looking for an experienced technology leader who thrives in a regulated manufacturing environment and enjoys combining strategic leadership with operational excellence. You'll bring: Significant leadership experience within pharmaceutical manufacturing or another highly regulated industry. Strong knowledge of GxP environments and validated systems. Experience with Computer System Validation (CSV), change control, data integrity and regulatory compliance. A proven track record of leading manufacturing or business systems supporting operational environments. Experience developing digital strategy, governance and transformation initiatives. Strong people leadership with experience building and developing high-performing teams. Excellent executive stakeholder management and influencing skills. Commercial experience managing suppliers, budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS, ERP or Operational Technology (OT). IT Service Management and Business Continuity Planning. ITIL, PRINCE2, PMP, Agile or similar professional certifications. Why Join? This is an opportunity to influence technology strategy at both site and regional level while supporting the manufacture of medicines that improve patients' lives. You'll benefit from: A senior leadership position with significant visibility across the business. The opportunity to shape digital transformation within a global pharmaceutical organisation. Ownership of critical GxP-regulated systems supporting manufacturing operations. Exposure to regional and global technology initiatives. Leadership of a highly skilled multidisciplinary team. A collaborative culture focused on innovation, continuous improvement and patient outcomes. Hybrid working.
Jul 28, 2026
Full time
Senior Manager, Service & Business Systems Location: Hertfordshire (Hybrid) Type: Permanent Full Time Shape the Future of Digital Manufacturing We're partnering with a global pharmaceutical organisation, to recruit a Senior Manager, Service & Business Systems . This is a rare opportunity to join the senior leadership team and play a pivotal role in shaping the digital future of a highly regulated manufacturing environment. You'll be responsible for the strategy, performance, resilience and compliance of the business-critical systems that support the manufacture and supply of medicines to patients around the world. This is far more than an operational IT leadership role. It's a strategic position at the intersection of technology, manufacturing, quality and business transformation. The Opportunity As the senior technology leader for the manufacturing site, you will: Develop and deliver the site's digital and business systems strategy. Lead the performance, resilience and compliance of GxP-regulated business systems. Drive digital transformation and smart manufacturing initiatives. Partner with senior stakeholders across Manufacturing, Quality, Engineering, Supply Chain and Global IT. Lead a specialist team covering Manufacturing Systems, Operational Technology (OT), Laboratory Systems, Supply Chain Systems, Computer System Validation (CSV), Serialization and IT Services. Own the digital portfolio, prioritising investments and overseeing strategic programmes. Ensure business continuity, regulatory compliance, audit readiness and data integrity across critical manufacturing systems. Build high-performing teams while developing capability and driving continuous improvement. Represent the manufacturing site within regional and global technology governance forums. About You We're looking for an experienced technology leader who thrives in a regulated manufacturing environment and enjoys combining strategic leadership with operational excellence. You'll bring: Significant leadership experience within pharmaceutical manufacturing or another highly regulated industry. Strong knowledge of GxP environments and validated systems. Experience with Computer System Validation (CSV), change control, data integrity and regulatory compliance. A proven track record of leading manufacturing or business systems supporting operational environments. Experience developing digital strategy, governance and transformation initiatives. Strong people leadership with experience building and developing high-performing teams. Excellent executive stakeholder management and influencing skills. Commercial experience managing suppliers, budgets and strategic vendor relationships. Desirable Experience Pharmaceutical, biotechnology or medical device manufacturing. Manufacturing Systems, MES, LIMS, ERP or Operational Technology (OT). IT Service Management and Business Continuity Planning. ITIL, PRINCE2, PMP, Agile or similar professional certifications. Why Join? This is an opportunity to influence technology strategy at both site and regional level while supporting the manufacture of medicines that improve patients' lives. You'll benefit from: A senior leadership position with significant visibility across the business. The opportunity to shape digital transformation within a global pharmaceutical organisation. Ownership of critical GxP-regulated systems supporting manufacturing operations. Exposure to regional and global technology initiatives. Leadership of a highly skilled multidisciplinary team. A collaborative culture focused on innovation, continuous improvement and patient outcomes. Hybrid working.
VMware / Nutanix Infrastructure Engineer (Contract) Location: Hybrid - Surrey (2-3 days onsite) (TBC) Contract: Initial 6-12 Months Day Rate: Competitive (Outside IR35 TBC) We're working with a well-established organisation that has made significant investment in its VMware and Nutanix infrastructure. Following a major programme of upgrades, platform modernisation and hardware refreshes, they're now looking for an experienced Infrastructure Engineer to take ownership of the virtualisation estate and help drive operational excellence. This is an excellent opportunity for a VMware specialist with Nutanix experience to join a highly skilled infrastructure team and play a key role in maintaining, optimising and evolving a business-critical platform. The Role You'll be responsible for the day-to-day ownership of the VMware and Nutanix environments, ensuring they remain secure, resilient and performing at their best. Alongside platform administration, you'll provide technical leadership, produce high-quality documentation and support the wider infrastructure team through knowledge sharing and best practice. Key Responsibilities Take ownership of the VMware and Nutanix infrastructure. Maintain platform health, performance and availability. Plan and implement VMware, Nutanix, firmware and infrastructure upgrades. Perform patching, lifecycle management and proactive maintenance. Troubleshoot complex infrastructure issues and act as the senior technical escalation point. Produce and maintain both operational and design documentation. Work closely with infrastructure, networking and security teams. Contribute to disaster recovery, resilience and business continuity planning. Identify opportunities to automate and improve operational processes. Mentor and upskill members of the internal infrastructure team. Skills & Experience We're particularly interested in candidates with: Strong commercial experience administering enterprise VMware environments. Hands-on experience with VMware vSphere, ESXi and vCenter. Experience supporting Nutanix AHV environments. Knowledge of hyper-converged infrastructure technologies. Experience with firmware upgrades, lifecycle management and patching. Strong understanding of high availability, clustering and disaster recovery. Windows Server infrastructure experience. PowerShell scripting and automation experience would be advantageous. Excellent troubleshooting, documentation and communication skills. Desirable Experience Experience with any of the following would be beneficial: Nutanix Prism VMware vSAN VMware NSX Dell VxRail Azure Stack HCI Azure Infrastructure Veeam or enterprise backup platforms What's on Offer Long-term contract with the potential to extend. Opportunity to take ownership of a modern enterprise virtualisation platform. Work on a business-critical infrastructure environment. Collaborative and technically capable team. A varied role with a blend of BAU support, platform optimisation and infrastructure project work. If you're a VMware specialist looking for a long-term contract where you can make a genuine impact while working with modern virtualisation technologies, we'd love to hear from you.
Jul 28, 2026
Full time
VMware / Nutanix Infrastructure Engineer (Contract) Location: Hybrid - Surrey (2-3 days onsite) (TBC) Contract: Initial 6-12 Months Day Rate: Competitive (Outside IR35 TBC) We're working with a well-established organisation that has made significant investment in its VMware and Nutanix infrastructure. Following a major programme of upgrades, platform modernisation and hardware refreshes, they're now looking for an experienced Infrastructure Engineer to take ownership of the virtualisation estate and help drive operational excellence. This is an excellent opportunity for a VMware specialist with Nutanix experience to join a highly skilled infrastructure team and play a key role in maintaining, optimising and evolving a business-critical platform. The Role You'll be responsible for the day-to-day ownership of the VMware and Nutanix environments, ensuring they remain secure, resilient and performing at their best. Alongside platform administration, you'll provide technical leadership, produce high-quality documentation and support the wider infrastructure team through knowledge sharing and best practice. Key Responsibilities Take ownership of the VMware and Nutanix infrastructure. Maintain platform health, performance and availability. Plan and implement VMware, Nutanix, firmware and infrastructure upgrades. Perform patching, lifecycle management and proactive maintenance. Troubleshoot complex infrastructure issues and act as the senior technical escalation point. Produce and maintain both operational and design documentation. Work closely with infrastructure, networking and security teams. Contribute to disaster recovery, resilience and business continuity planning. Identify opportunities to automate and improve operational processes. Mentor and upskill members of the internal infrastructure team. Skills & Experience We're particularly interested in candidates with: Strong commercial experience administering enterprise VMware environments. Hands-on experience with VMware vSphere, ESXi and vCenter. Experience supporting Nutanix AHV environments. Knowledge of hyper-converged infrastructure technologies. Experience with firmware upgrades, lifecycle management and patching. Strong understanding of high availability, clustering and disaster recovery. Windows Server infrastructure experience. PowerShell scripting and automation experience would be advantageous. Excellent troubleshooting, documentation and communication skills. Desirable Experience Experience with any of the following would be beneficial: Nutanix Prism VMware vSAN VMware NSX Dell VxRail Azure Stack HCI Azure Infrastructure Veeam or enterprise backup platforms What's on Offer Long-term contract with the potential to extend. Opportunity to take ownership of a modern enterprise virtualisation platform. Work on a business-critical infrastructure environment. Collaborative and technically capable team. A varied role with a blend of BAU support, platform optimisation and infrastructure project work. If you're a VMware specialist looking for a long-term contract where you can make a genuine impact while working with modern virtualisation technologies, we'd love to hear from you.
Senior Data Platform Engineer (Snowflake) Locations: Manchester / London (Hybrid) Type: Permanent, Full-Time (37.5 hours) Salary: £90,000 - 120000 + 10% Bonus + Excellent Benefits Overview We're hiring a Senior Data Platform Engineer to play a key role in designing, building, and operating a secure, scalable enterprise data platform with a strong focus on Snowflake . This is a senior-level position where you'll take ownership of platform engineering capabilities- driving automation, governance, and performance optimisation, while enabling data teams to deliver advanced analytics at scale. You'll operate with a high level of autonomy, contributing to platform standards, improving reliability, and ensuring cost-effective, compliant data operations. Key Responsibilities Design, build, and manage Snowflake platform capabilities within an enterprise data environment Automate infrastructure and resource provisioning using Terraform (IaC) Develop and maintain CI/CD pipelines (GitHub Actions / Azure DevOps) Implement monitoring, alerting, and observability frameworks Lead cost optimisation initiatives across Snowflake workloads Define and enforce security best practices (RBAC, data masking, identity integration) Establish governance and compliance frameworks (audit logging, access reviews) Design and implement disaster recovery and business continuity strategies Create reusable modules, templates, and platform standards Produce high-quality documentation, runbooks, and onboarding materials Required Skills & Experience Strong experience in platform or cloud engineering within enterprise environments Deep expertise in Snowflake (warehousing, RBAC, data sharing, performance tuning) Hands-on experience with Terraform and Infrastructure as Code Proven experience building CI/CD pipelines (GitHub Actions or Azure DevOps) Strong scripting skills ( SQL, Python, or Bash ) Solid understanding of Snowflake security features (masking, encryption, identity federation) Experience with monitoring, query profiling, and usage tracking Demonstrated ability to optimise performance and manage costs in large-scale environments Strong communication skills with the ability to work across engineering, data, and compliance teams Proactive approach to documentation and platform standards What's on Offer 25 days holiday (with option to buy/sell) Annual bonus Private healthcare Enhanced pension and life insurance Flexible working arrangements Wellbeing support and lifestyle benefits Access to discounts and additional perks
Jul 28, 2026
Full time
Senior Data Platform Engineer (Snowflake) Locations: Manchester / London (Hybrid) Type: Permanent, Full-Time (37.5 hours) Salary: £90,000 - 120000 + 10% Bonus + Excellent Benefits Overview We're hiring a Senior Data Platform Engineer to play a key role in designing, building, and operating a secure, scalable enterprise data platform with a strong focus on Snowflake . This is a senior-level position where you'll take ownership of platform engineering capabilities- driving automation, governance, and performance optimisation, while enabling data teams to deliver advanced analytics at scale. You'll operate with a high level of autonomy, contributing to platform standards, improving reliability, and ensuring cost-effective, compliant data operations. Key Responsibilities Design, build, and manage Snowflake platform capabilities within an enterprise data environment Automate infrastructure and resource provisioning using Terraform (IaC) Develop and maintain CI/CD pipelines (GitHub Actions / Azure DevOps) Implement monitoring, alerting, and observability frameworks Lead cost optimisation initiatives across Snowflake workloads Define and enforce security best practices (RBAC, data masking, identity integration) Establish governance and compliance frameworks (audit logging, access reviews) Design and implement disaster recovery and business continuity strategies Create reusable modules, templates, and platform standards Produce high-quality documentation, runbooks, and onboarding materials Required Skills & Experience Strong experience in platform or cloud engineering within enterprise environments Deep expertise in Snowflake (warehousing, RBAC, data sharing, performance tuning) Hands-on experience with Terraform and Infrastructure as Code Proven experience building CI/CD pipelines (GitHub Actions or Azure DevOps) Strong scripting skills ( SQL, Python, or Bash ) Solid understanding of Snowflake security features (masking, encryption, identity federation) Experience with monitoring, query profiling, and usage tracking Demonstrated ability to optimise performance and manage costs in large-scale environments Strong communication skills with the ability to work across engineering, data, and compliance teams Proactive approach to documentation and platform standards What's on Offer 25 days holiday (with option to buy/sell) Annual bonus Private healthcare Enhanced pension and life insurance Flexible working arrangements Wellbeing support and lifestyle benefits Access to discounts and additional perks