Rehability UK Support Services Ltd

ABOUT US We are a well-known Healthcare group with reliable, dedicated, and professional staff within our services already! We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues. Rehability UK specializes in supporting adults with complex needs (including, but not limited to, Autistic Spectrum Condition, Learning Disability, and Mental Health) to live their best possible life. We never stop striving to provide friendly, professional, and inspirational services that we would want to experience ourselves Main function of the job: To provide leadership of the administration, care, and people management functions of the Service, catering, housekeeping, laundry and maintenance. To carry out, and provide leadership in marketing the service, and selling its services at the agreed prices. To maintain the operations of the service at the standard agreed with the Registered Provider, within the financial budget or other parameters set by the Provider. To maintain support and management skills at the current level, and undertake such training and development as may from time-to-time be required to maintain that currency of practice. To manage the services within the service in accordance with standards agreed with the Person Registered, legislative requirements, relevant regulations, and in line with accepted best practices. Notify the Care Quality Commission, at least one month prior to absence (except in an emergency, in which case within one week) of continuous absence of 28 days or more, stating the following: length of absence; reason for absence; arrangements for running the establishment; name, address and qualifications of person responsible for the establishment during the absence. Notify return within 7 days of return from an absence of 28 days or more. (Note: In addition to these functions employees are required to carry out such duties as may reasonably be required). Supervisory responsibilities: To manage each of the service functions within the service. Main Duties (not in any order of priority): Management of the organisation: Develop and maintain effective working relationships with the Responsible Individual for the service. Create and uphold an open, positive and inclusive management culture. Formulate and administer the service s budget based on the service s objectives and within the projected revenue. Participate in the development of the service s policies. Share in the development of strategic plans for the service. Participate in evaluation of the service against agreed organisational goals, business, and quality objectives. Work to establish effective employer-employee relationships. Minimise legal risks. Participate in the establishment and maintenance of the service s management information systems. Advise the Registered Provider of any changes to the structure of the organisation which may be required. Organise the formulation and implementation of all of the policies and procedures. Formulate and implement care policies and procedures. Implement and maintain the standards required by legislation related to the registration of the service. Manage the service in accordance with the Management Protocols within the Rehability UK Community UK Policies and Procedures System. Participate in discussions reviewing employee remuneration. Operate the service in a cost-effective manner, within the financial limits set by the Provider, particularly in the area of personnel costs. Be involved in the design and implementation and maintenance of the service s quality assurance programme. Design and administer an evaluation of the support standards and support service provision. Management of the Human Resources: Specify, recruit, select and train employees, in numbers agreed with the Provider, and at a cost which is agreed with the Provider, not exceeding the agreed staff budget (including agency cost). Develop a master plan rota to comply with statutory requirements and the satisfaction of ongoing Service User needs, and which meets the financial targets of the service. Ensure that job descriptions for all employees are appropriate to current practices in each function. Implement and evaluate the orientation and induction of all new employees. Assist individual staff to develop in their role and level of compliance with agreed standards. Promote and implement the service s policies and procedures. Promote the effective resolution of team conflicts. Create a work atmosphere which promotes a high quality of work life. Create and maintain a culture of performance and excellence. Manage employee numbers so as to eliminate the use of Agency staff for routine or planned absences. Management of support Services: Develop the philosophy, goals and objectives for the support and nursing practice. Assess the effectiveness of support and nursing implementation and delivery. Implement action to meet and maintain support and nursing standards. Work in cooperation with members of multi-disciplinary health teams in order to maximise opportunities for Service User therapeutic support. Ensure that Service User rights are protected. Encourage a model of self-care and Service User rehabilitation. Evaluate Care Plans. Evaluate standards of support and nursing competence. Professional Long Term Support Leadership: Encourage innovative methods for the delivery of support. Encourage health promotion within support strategies. Engage in local meetings relevant to the activity of the service. Establish relationships with learning institutions to promote availability of staff training at all levels. Seek opportunities for personal and professional growth. Promote a positive image for residency and employment within the service. Benefits: Blue light card We ll cover your registration fee for the first 2 years (£5), giving you access to discounts across hundreds of retailers and services Access to our Employee Assistance Programme - Free, confidential support on a range of topics including mental health, wellbeing, legal advice, and financial guidance Access to our Employee Benefits Platform which offers: Online GP on demand Access to EAP Free TAX calculator Access to discounts for over 150 retailers Detailed information on your pension provider Pension Scheme

About the Role Ezzi is seeking a highly organised and customer-focused Property Administrator to support the day-to-day administration of our property portfolio. This role is responsible for handling enquiries from tenants and landlords, coordinating maintenance and compliance, managing documentation, and ensuring all property-related administration is completed accurately and efficiently. The ideal candidate will be an excellent communicator with strong organisational skills, capable of managing multiple tasks in a fast-paced environment while delivering outstanding customer service. Key Responsibilities Answer incoming calls, emails, and messages from tenants, landlords, and contractors. Act as the first point of contact, triaging maintenance issues and directing enquiries to the appropriate team or contractor. Coordinate and book repairs, inspections, compliance visits, and contractor appointments. Monitor and update maintenance jobs, ensuring timely completion and keeping all parties informed. Handle tenant and landlord complaints professionally and ensure they are logged, monitored, and resolved promptly. Maintain accurate property records and update internal systems. Manage property compliance by monitoring expiry dates and arranging required certificates, including: Gas Safety Certificates Electrical Installation Condition Reports (EICR) Energy Performance Certificates (EPC) Smoke and Carbon Monoxide Alarm compliance Other statutory property compliance requirements Ensure all compliance documentation is received, recorded, and filed correctly. Liaise with landlords, tenants, contractors, and utility providers as required. Support the wider property team with general administrative duties. Assist with organising schedules, appointments, and property inspections. Participate in an on-call rota to assist with emergency property issues outside normal working hours, where required. Skills & Experience Previous experience in an administrative or customer service role (property experience is desirable but not essential). Excellent telephone manner and written communication skills. Strong organisational and time-management skills with the ability to prioritise workload. Good attention to detail and accuracy. Confident using Microsoft Office database or property management systems. Ability to remain calm and professional when handling complaints or urgent issues. Ability to work independently as well as part of a team. Personal Attributes Friendly, professional, and approachable. Highly organised and proactive. Excellent problem-solving skills. Customer-focused with a positive attitude. Reliable and able to manage confidential information appropriately. Flexible and willing to support the team when needed. What We Offer Competitive salary. Full training and ongoing support. Opportunities for career development. Friendly and supportive working environment. Company pension and other benefits (where applicable). On-call allowance (where applicable).

ABOUT US We are a well-known Healthcare group with reliable, dedicated, and professional staff within our services already! We care for adults aged 19 - 60 who have learning difficulties and Mental Health issues. Rehability UK specializes in supporting adults with complex needs (including, but not limited to, Autistic Spectrum Condition, Learning Disability, and Mental Health) to live their best possible life. We never stop striving to provide friendly, professional, and inspirational services that we would want to experience ourselves Your Role Our Support Workers are our greatest asset. By understanding the needs of people you support, you ll provide exceptional care that can change their lives. Your role will involve, however, not limited to: • Helping people we support to engage in meaningful opportunities and activities empowering them to enjoy a great life filled with unforgettable experiences. • Getting involved in support in the community as social activities or shopping trips. • Ability to communicate is essential, considering individual communication needs, and helping people communicate effectively with others. • Assisting with Personal care and hygiene (if required) • Medication administration (if required) • Support with preparing and cooking meals. Cleaning, shopping, planning daily activities • Support with attending medical appointments • Support with social activities ESSENTIAL REQUIREMENTS: Previous experience with complex needs, or Mental Health, Autism or Learning Disability, as per service requirement Male or Female as per service requirement, and ideally a driver Willingness to learn Flexible Communication Additional Information We are not offering Sponsorships to any of the roles. Has to be a driver In return for joining us, we can offer a range of benefits including: Refer a friend payment scheme which is £(Apply online only) bonus if working with us personally for over 6-month period. Opportunities to progress through our personalised career paths. Free training to help develop and enhance your skills Join Our Team: If you're ready to make a meaningful impact by providing excellent service, we want to hear from you! Join us as a Support Worker and provide excellent care to the people we support. Please do get in touch for further information relating to the role.

As a Support Worker, you will play a vital role in helping individuals achieve greater independence while supporting them with their daily lives. Every day is different, and you'll have the opportunity to make a genuine difference in the lives of the people you support. Your responsibilities will include: Providing person-centred support tailored to individual needs. Encouraging and supporting people to participate in meaningful activities and hobbies. Supporting individuals with community access, shopping, appointments, and social activities. Assisting with personal care where required. Administering medication following training and company procedures. Supporting with meal planning, cooking, household tasks, and maintaining a safe living environment. Assisting individuals to attend medical and healthcare appointments. Promoting independence, dignity, choice, and inclusion at all times. Maintaining accurate records and working collaboratively with colleagues and healthcare professionals. Note- Company would not be able to assist with sponsorship

As a Support Worker, you will play a vital role in helping individuals achieve greater independence while supporting them with their daily lives. Every day is different, and you'll have the opportunity to make a genuine difference in the lives of the people you support. Your responsibilities will include: Providing person-centred support tailored to individual needs. Encouraging and supporting people to participate in meaningful activities and hobbies. Supporting individuals with community access, shopping, appointments, and social activities. Assisting with personal care where required. Administering medication following training and company procedures. Supporting with meal planning, cooking, household tasks, and maintaining a safe living environment. Assisting individuals to attend medical and healthcare appointments. Promoting independence, dignity, choice, and inclusion at all times. Maintaining accurate records and working collaboratively with colleagues and healthcare professionals. Note- Company would not be able to assist with sponsorship

As a Support Worker, you will play a vital role in helping individuals achieve greater independence while supporting them with their daily lives. Every day is different, and you'll have the opportunity to make a genuine difference in the lives of the people you support. Your responsibilities will include: Providing person-centred support tailored to individual needs. Encouraging and supporting people to participate in meaningful activities and hobbies. Supporting individuals with community access, shopping, appointments, and social activities. Assisting with personal care where required. Administering medication following training and company procedures. Supporting with meal planning, cooking, household tasks, and maintaining a safe living environment. Assisting individuals to attend medical and healthcare appointments. Promoting independence, dignity, choice, and inclusion at all times. Maintaining accurate records and working collaboratively with colleagues and healthcare professionals. Note- Company would not be able to assist with sponsorship