Head of Workplace Experience We are looking for an exceptional Head of Workplace Experience to lead the next chapter of workplace experience for a leading UK organisation. This is a senior and highly visible leadership role, responsible for implementing and embedding the workplace experience strategy across three main sites and three micro sites. Leading a national team of approximately 35 colleagues, you will bring together people, culture, hospitality, workplace services and customer experience to create workplaces where colleagues feel welcomed, connected and inspired. The Opportunity As Head of Workplace Experience, you will lead the implementation, delivery and continued development of the workplace experience strategy across the portfolio. You will turn the strategy and client ambitions into clear delivery plans and meaningful experiences that colleagues, customers and visitors can see, feel and remember. Working closely with senior client stakeholders, operational leaders and facilities management teams, you will ensure workplace experience becomes part of the culture rather than simply a service. This role requires an influential and inspiring leader who can bring teams together, drive consistent delivery and create experiences that make a measurable difference. What You'll Do Deliver the Workplace Experience Strategy Implement and embed the workplace experience strategy across all main sites. Turn the strategy into clear plans, priorities and ways of working. Create consistent, memorable experiences tailored to each location. Use feedback and data to drive continuous improvement. Deliver activities and events that strengthen connection and pride. Inspire and Lead the Team Lead and inspire a national team of approximately 35 colleagues. Set clear expectations and empower the team to deliver meaningful experiences. Coach managers and frontline colleagues to lead with confidence. Build a culture of ownership, wellbeing, inclusion, recognition and pride. Develop future leaders and a strong talent pipeline. Bring the Experience to Life Deliver engaging experiences across every location. Create activities that respond to colleague needs and workplace behaviours. Ensure every interaction creates a positive, joined-up experience. Empower teams to anticipate needs, solve problems and show genuine care. Test new ideas, improve them and roll out successful initiatives across the portfolio. Build Strategic Client Partnerships Build trusted relationships with senior client stakeholders. Act as the workplace experience lead and subject-matter expert. Turn changing priorities into improvements and new opportunities. Present performance, insights and recommendations confidently. Demonstrate how workplace experience can improve engagement, attraction and retention. Connect the Wider Service Community Bring workplace experience and facilities management teams together around a shared purpose. Encourage shared responsibility for the experience across all services. Improve collaboration, learning and consistency. Lead and influence beyond your immediate team. Ensure services work seamlessly for colleagues, customers and visitors. Drive Innovation and Continuous Improvement Lead workplace experience improvements across the portfolio. Challenge existing ways of working and introduce new ideas. Use feedback, trends and colleague insights to shape future experiences. Measure results and build on successful initiatives. Develop an approach that sets a high standard for workplace experience. Lead Performance and Commercial Delivery Set clear expectations for service quality and performance. Oversee budgets, resources and workforce planning. Use data to identify trends and opportunities for improvement. Balance innovation with operational and commercial requirements. Demonstrate value for money and measurable results. Contribute to performance reviews and future planning. Safety and Compliance Promote safe working practices and encourage colleagues to speak up. Ensure services meet contractual, governance, compliance and risk requirements. About You You are an inspiring, people-focused and commercially aware leader who understands how workplace experience influences the way people feel, connect and perform. You are as comfortable delivering strategy and presenting to senior stakeholders as you are spending time with frontline teams and seeing the workplace through the eyes of colleagues and visitors. You bring energy, curiosity and credibility, and understand that the best workplace experiences come from bringing people, services and spaces together around a shared purpose. You'll Bring: Senior leadership experience in workplace experience, hospitality, customer experience, facilities management or integrated facilities management. Proven experience managing multi-site operations and geographically dispersed teams. A strong track record of leading and developing managers and frontline teams. A good understanding of customer and colleague experience. The ability to turn strategy into practical, engaging experiences. Strong client relationship and senior stakeholder management skills. Experience delivering change, innovation or cultural improvement. Confidence using data and feedback to guide decisions. Commercial awareness, including budgets, resource planning and performance management. The ability to engage, influence and bring people with you. Flexibility to travel regularly between Reading, Swindon, Newbury and other portfolio locations. Why Join Us? This is an opportunity to bring an ambitious workplace experience strategy to life for one of the UK's most recognised organisations. You will have the freedom to lead implementation, inspire a national team and influence how thousands of colleagues, customers and visitors experience the workplace. You will lead a significant portfolio and have the opportunity to develop an approach that sets a benchmark for workplace experience. Benefits Our benefits package offers a range of options to suit your lifestyle and support your wellbeing. Health and wellbeing: Access to a virtual GP for you and members of your household. Financial wellbeing: Access to earned pay before payday for a small fee, alongside competitive loan options. Flexible benefits: The option to purchase up to five additional days of annual leave, as well as access to dental care, critical illness insurance and technology products. Discounts and lifestyle: Discounts at thousands of retailers, gym offers and a cycle-to-work scheme. Financial security: Life cover of up to four times your salary, enhanced pension contributions and employee savings options. Recognition: Employee recognition awards, including monthly cash prizes and an annual prize opportunity. Career development: A wide range of training and development opportunities to support your career progression. We believe our success comes from the experience and quality of our people, and we are committed to helping our colleagues develop and progress throughout their careers.
Nov 08, 2026
Full time
Head of Workplace Experience We are looking for an exceptional Head of Workplace Experience to lead the next chapter of workplace experience for a leading UK organisation. This is a senior and highly visible leadership role, responsible for implementing and embedding the workplace experience strategy across three main sites and three micro sites. Leading a national team of approximately 35 colleagues, you will bring together people, culture, hospitality, workplace services and customer experience to create workplaces where colleagues feel welcomed, connected and inspired. The Opportunity As Head of Workplace Experience, you will lead the implementation, delivery and continued development of the workplace experience strategy across the portfolio. You will turn the strategy and client ambitions into clear delivery plans and meaningful experiences that colleagues, customers and visitors can see, feel and remember. Working closely with senior client stakeholders, operational leaders and facilities management teams, you will ensure workplace experience becomes part of the culture rather than simply a service. This role requires an influential and inspiring leader who can bring teams together, drive consistent delivery and create experiences that make a measurable difference. What You'll Do Deliver the Workplace Experience Strategy Implement and embed the workplace experience strategy across all main sites. Turn the strategy into clear plans, priorities and ways of working. Create consistent, memorable experiences tailored to each location. Use feedback and data to drive continuous improvement. Deliver activities and events that strengthen connection and pride. Inspire and Lead the Team Lead and inspire a national team of approximately 35 colleagues. Set clear expectations and empower the team to deliver meaningful experiences. Coach managers and frontline colleagues to lead with confidence. Build a culture of ownership, wellbeing, inclusion, recognition and pride. Develop future leaders and a strong talent pipeline. Bring the Experience to Life Deliver engaging experiences across every location. Create activities that respond to colleague needs and workplace behaviours. Ensure every interaction creates a positive, joined-up experience. Empower teams to anticipate needs, solve problems and show genuine care. Test new ideas, improve them and roll out successful initiatives across the portfolio. Build Strategic Client Partnerships Build trusted relationships with senior client stakeholders. Act as the workplace experience lead and subject-matter expert. Turn changing priorities into improvements and new opportunities. Present performance, insights and recommendations confidently. Demonstrate how workplace experience can improve engagement, attraction and retention. Connect the Wider Service Community Bring workplace experience and facilities management teams together around a shared purpose. Encourage shared responsibility for the experience across all services. Improve collaboration, learning and consistency. Lead and influence beyond your immediate team. Ensure services work seamlessly for colleagues, customers and visitors. Drive Innovation and Continuous Improvement Lead workplace experience improvements across the portfolio. Challenge existing ways of working and introduce new ideas. Use feedback, trends and colleague insights to shape future experiences. Measure results and build on successful initiatives. Develop an approach that sets a high standard for workplace experience. Lead Performance and Commercial Delivery Set clear expectations for service quality and performance. Oversee budgets, resources and workforce planning. Use data to identify trends and opportunities for improvement. Balance innovation with operational and commercial requirements. Demonstrate value for money and measurable results. Contribute to performance reviews and future planning. Safety and Compliance Promote safe working practices and encourage colleagues to speak up. Ensure services meet contractual, governance, compliance and risk requirements. About You You are an inspiring, people-focused and commercially aware leader who understands how workplace experience influences the way people feel, connect and perform. You are as comfortable delivering strategy and presenting to senior stakeholders as you are spending time with frontline teams and seeing the workplace through the eyes of colleagues and visitors. You bring energy, curiosity and credibility, and understand that the best workplace experiences come from bringing people, services and spaces together around a shared purpose. You'll Bring: Senior leadership experience in workplace experience, hospitality, customer experience, facilities management or integrated facilities management. Proven experience managing multi-site operations and geographically dispersed teams. A strong track record of leading and developing managers and frontline teams. A good understanding of customer and colleague experience. The ability to turn strategy into practical, engaging experiences. Strong client relationship and senior stakeholder management skills. Experience delivering change, innovation or cultural improvement. Confidence using data and feedback to guide decisions. Commercial awareness, including budgets, resource planning and performance management. The ability to engage, influence and bring people with you. Flexibility to travel regularly between Reading, Swindon, Newbury and other portfolio locations. Why Join Us? This is an opportunity to bring an ambitious workplace experience strategy to life for one of the UK's most recognised organisations. You will have the freedom to lead implementation, inspire a national team and influence how thousands of colleagues, customers and visitors experience the workplace. You will lead a significant portfolio and have the opportunity to develop an approach that sets a benchmark for workplace experience. Benefits Our benefits package offers a range of options to suit your lifestyle and support your wellbeing. Health and wellbeing: Access to a virtual GP for you and members of your household. Financial wellbeing: Access to earned pay before payday for a small fee, alongside competitive loan options. Flexible benefits: The option to purchase up to five additional days of annual leave, as well as access to dental care, critical illness insurance and technology products. Discounts and lifestyle: Discounts at thousands of retailers, gym offers and a cycle-to-work scheme. Financial security: Life cover of up to four times your salary, enhanced pension contributions and employee savings options. Recognition: Employee recognition awards, including monthly cash prizes and an annual prize opportunity. Career development: A wide range of training and development opportunities to support your career progression. We believe our success comes from the experience and quality of our people, and we are committed to helping our colleagues develop and progress throughout their careers.
Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for Previous security experience is preferred A valid SIA licence Strong communication and interpersonal skills A calm, confident and professional approach A proactive mindset with the ability to make sound decisions quickly A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits £13.58 per hour Guaranteed 40+ hours per week 20% colleague discount (after a qualifying period) Company-funded SIA licence renewal Share Incentive Plan Save As You Earn Scheme Cycle to Work Scheme Life Assurance Childcare Voucher Scheme
Nov 04, 2026
Full time
Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for Previous security experience is preferred A valid SIA licence Strong communication and interpersonal skills A calm, confident and professional approach A proactive mindset with the ability to make sound decisions quickly A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits £13.58 per hour Guaranteed 40+ hours per week 20% colleague discount (after a qualifying period) Company-funded SIA licence renewal Share Incentive Plan Save As You Earn Scheme Cycle to Work Scheme Life Assurance Childcare Voucher Scheme
Business Development & Marketing Manager Working pattern: Part-time, 3 or 4 days per week Location: Remote, UK-based, with occasional travel Salary: (£24,000 for 3 days / £32,000 for 4 days) About the role We are looking for a commercially focused, proactive and creative Marketing & Sales Manager to help grow our businesses, generate new leads and win new customers. Operating across intelligence, personal online protection and advanced AI, we offer a range of innovative services to organisations and individuals. This is a hands-on role for someone who understands that marketing is about more than brand awareness, it's about creating opportunities, building relationships and driving revenue. Working closely with the leadership team, you'll take ownership of marketing campaigns and business development activity, helping us reach the right audiences and turn interest into new business. What you'll do Generate new business: Identify target customers, research opportunities and build a pipeline of prospective clients. Drive lead generation: Use LinkedIn, email, digital campaigns and outreach to generate enquiries and book meetings. Support sales growth: Build relationships with prospects, follow up opportunities and help convert leads into customers. Deliver marketing campaigns: Plan and manage campaigns across LinkedIn, Meta, Instagram and other relevant channels. Create engaging content: Produce compelling written, visual and short-form video content that builds credibility and generates interest. Promote our services: Develop clear messaging and sales materials for the company. Track results: Monitor leads, meetings, campaign performance and sales opportunities to ensure activity delivers commercial value. What we're looking for Proven experience in marketing and communications. Strong WordPress website-management skills. Experience using MemberPress or another subscription or membership platform. Demonstrable experience planning and managing paid digital advertising campaigns. The ability to work with the marketing team to assess whether content and campaigns are generating new clients. Experience helping manage social media, email marketing, SEO and analytics. An understanding of lead generation, customer journeys and conversion. The confidence to work independently, bring ideas and take ownership. The ability to communicate complex or technical services clearly. Why join us? A great opportunity to join a founder-led business operating in intelligence, security and advanced AI. Become part of a growing team with ambitious plans to expand over the coming years and play a key role in driving that growth. You ll work alongside an experienced intelligence team and help bring innovative AI-led capabilities to market through our partnership with the University of West London and Innovate UK. How to apply Please send your CV and a short covering statement outlining your experience in business development, lead generation and winning new clients, along with how you would help us grow our customer base and revenue. Please include examples of successful business development activity or campaigns. If you're creative, commercially minded and enjoy turning ideas into business opportunities, we'd love to hear from you. To apply: Send us your CV and a brief introduction outlining your relevant experience.
Nov 03, 2026
Full time
Business Development & Marketing Manager Working pattern: Part-time, 3 or 4 days per week Location: Remote, UK-based, with occasional travel Salary: (£24,000 for 3 days / £32,000 for 4 days) About the role We are looking for a commercially focused, proactive and creative Marketing & Sales Manager to help grow our businesses, generate new leads and win new customers. Operating across intelligence, personal online protection and advanced AI, we offer a range of innovative services to organisations and individuals. This is a hands-on role for someone who understands that marketing is about more than brand awareness, it's about creating opportunities, building relationships and driving revenue. Working closely with the leadership team, you'll take ownership of marketing campaigns and business development activity, helping us reach the right audiences and turn interest into new business. What you'll do Generate new business: Identify target customers, research opportunities and build a pipeline of prospective clients. Drive lead generation: Use LinkedIn, email, digital campaigns and outreach to generate enquiries and book meetings. Support sales growth: Build relationships with prospects, follow up opportunities and help convert leads into customers. Deliver marketing campaigns: Plan and manage campaigns across LinkedIn, Meta, Instagram and other relevant channels. Create engaging content: Produce compelling written, visual and short-form video content that builds credibility and generates interest. Promote our services: Develop clear messaging and sales materials for the company. Track results: Monitor leads, meetings, campaign performance and sales opportunities to ensure activity delivers commercial value. What we're looking for Proven experience in marketing and communications. Strong WordPress website-management skills. Experience using MemberPress or another subscription or membership platform. Demonstrable experience planning and managing paid digital advertising campaigns. The ability to work with the marketing team to assess whether content and campaigns are generating new clients. Experience helping manage social media, email marketing, SEO and analytics. An understanding of lead generation, customer journeys and conversion. The confidence to work independently, bring ideas and take ownership. The ability to communicate complex or technical services clearly. Why join us? A great opportunity to join a founder-led business operating in intelligence, security and advanced AI. Become part of a growing team with ambitious plans to expand over the coming years and play a key role in driving that growth. You ll work alongside an experienced intelligence team and help bring innovative AI-led capabilities to market through our partnership with the University of West London and Innovate UK. How to apply Please send your CV and a short covering statement outlining your experience in business development, lead generation and winning new clients, along with how you would help us grow our customer base and revenue. Please include examples of successful business development activity or campaigns. If you're creative, commercially minded and enjoy turning ideas into business opportunities, we'd love to hear from you. To apply: Send us your CV and a brief introduction outlining your relevant experience.
Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for Previous security experience is preferred A valid SIA licence Strong communication and interpersonal skills A calm, confident and professional approach A proactive mindset with the ability to make sound decisions quickly A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits £13.58 per hour Guaranteed 40+ hours per week 20% colleague discount (after a qualifying period) Company-funded SIA licence renewal Share Incentive Plan Save As You Earn Scheme Cycle to Work Scheme Life Assurance Childcare Voucher Scheme
Nov 01, 2026
Full time
Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for Previous security experience is preferred A valid SIA licence Strong communication and interpersonal skills A calm, confident and professional approach A proactive mindset with the ability to make sound decisions quickly A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits £13.58 per hour Guaranteed 40+ hours per week 20% colleague discount (after a qualifying period) Company-funded SIA licence renewal Share Incentive Plan Save As You Earn Scheme Cycle to Work Scheme Life Assurance Childcare Voucher Scheme
Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for Previous security experience is preferred A valid SIA licence Strong communication and interpersonal skills A calm, confident and professional approach A proactive mindset with the ability to make sound decisions quickly A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits £13.58 per hour Guaranteed 40+ hours per week 20% colleague discount (after a qualifying period) Company-funded SIA licence renewal Share Incentive Plan Save As You Earn Scheme Cycle to Work Scheme Life Assurance Childcare Voucher Scheme
Nov 01, 2026
Full time
Join us as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. Our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the retail environment. Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for Previous security experience is preferred A valid SIA licence Strong communication and interpersonal skills A calm, confident and professional approach A proactive mindset with the ability to make sound decisions quickly A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits £13.58 per hour Guaranteed 40+ hours per week 20% colleague discount (after a qualifying period) Company-funded SIA licence renewal Share Incentive Plan Save As You Earn Scheme Cycle to Work Scheme Life Assurance Childcare Voucher Scheme
