Ford - Service Business Manager Up to £37,500 per year Permanent, 40 hours a week Dunton, Hybrid Are you a services manager looking for a new challenge? MSX International has the job for you! MSX International is looking for a talented Regional Business Manager to be an integral part of the Ford Customer Service Division (FCSD). The Role This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell. Using your passion, technical skills and knowledge, the Regional Business Manager will: • Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives • Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales • Ensure dealer engagement in Ford s Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes • Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management • Work with dealer partners to grow accessories and tyre programme performance • Identify barriers to engagement, propose solutions and engage all zone dealers effectively • Plan strategic visits to zone Dealers to drive engagement and achieve objectives • Innovate and explore additional opportunities within the role s scope About You We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor. Our ideal candidate has excellent communication skills (both verbal and written) and: • A strong understanding of Dealer Aftersales operations • Numerical and analytical capabilities • Computer literate, in particular MS Office • Strong drive for results • Proficient in time management and organisation • Knowledge of the Ford brand (advantageous) • Has a commitment to and passion for the brand What s in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: • up to £37,500 per year (depending on experience) • 25 days annual leave, plus bank holidays • Company contributory pension plan • cash back health care scheme • life assurance • car salary exchange scheme Working pattern and location • 40 hours per week • Monday Friday • Hybrid working • Location: Dunton, Essex / Hybrid (1 day a week in office) • Permanent contract • Travel occasional dealer visits You can learn more about MSX International on our website: MSX International
Oct 30, 2025
Full time
Ford - Service Business Manager Up to £37,500 per year Permanent, 40 hours a week Dunton, Hybrid Are you a services manager looking for a new challenge? MSX International has the job for you! MSX International is looking for a talented Regional Business Manager to be an integral part of the Ford Customer Service Division (FCSD). The Role This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell. Using your passion, technical skills and knowledge, the Regional Business Manager will: • Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives • Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales • Ensure dealer engagement in Ford s Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes • Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management • Work with dealer partners to grow accessories and tyre programme performance • Identify barriers to engagement, propose solutions and engage all zone dealers effectively • Plan strategic visits to zone Dealers to drive engagement and achieve objectives • Innovate and explore additional opportunities within the role s scope About You We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor. Our ideal candidate has excellent communication skills (both verbal and written) and: • A strong understanding of Dealer Aftersales operations • Numerical and analytical capabilities • Computer literate, in particular MS Office • Strong drive for results • Proficient in time management and organisation • Knowledge of the Ford brand (advantageous) • Has a commitment to and passion for the brand What s in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: • up to £37,500 per year (depending on experience) • 25 days annual leave, plus bank holidays • Company contributory pension plan • cash back health care scheme • life assurance • car salary exchange scheme Working pattern and location • 40 hours per week • Monday Friday • Hybrid working • Location: Dunton, Essex / Hybrid (1 day a week in office) • Permanent contract • Travel occasional dealer visits You can learn more about MSX International on our website: MSX International
To act as champion for Customer Experience in a dealer facing role focusing on both sales and service activities. Role Scope Target dealers with poor Viewpoint /RFT scores / dealers on Customer View Point (CVP) Support Develop action plans, using existing tools (CVP Website/ Training to drive improvement at poor performing sites Identify poor performers and provide written feedback to dealer management Agree action plans and monitor progress Drive improvement with the CVP Support Process by Site visits/Regional workshops/WebEx meetings Leverage Mystery Shop programmes (Car & CV, Sales & Service, Physical Mystery Shops) to drive improvements in dealer performance through effective coaching Run Dealer Group and Regional training sessions for Dealer and Field personnel on delivering Mystery Shop feedback; Identify and cascade best practice Increase dealer satisfaction with Ford programmes, by successfully positioning Mystery Shopping as a training and development opportunity, rather than a disciplinary tool. Attend and support Regional Training for Consecutive Fail Mystery Shop dealers Leverage Marketing Programmes/Quality Standards Ensure Ford field teams and dealers are trained to use the Customer Viewpoint Programme website Work effectively with Ford Field teams to ensure improvement actions identified are maintained Provide ad-hoc support i.e. reporting/analysis /training Qualifications Experience Dealer/Franchise experience (Sales or Service) Significant experience within the automotive industry Experience within customer satisfaction programmes (advantageous) Experience having worked with a high-performance, collaborative, constructive peer group Knowledge Knowledge of how the dealer network operates Skills Excellent analytical, written, communication and interpersonal skills Excellent Presentation skills Proficient on Microsoft Office (Word, Excel, PowerPoint) Excellent attention to detail; organisational and time management skills Ability to work on own initiative and without supervision Attributes Enthusiasm and professionalism against tight deadlines Confident, flexible and proactive Strong business acumen Customer focused Self-starter Drive and tenacity to make effective change People focused Passionate about making improvements Working Pattern and Location 40 Hours per week Permanent Monday-Friday Location: ideally located in Hertfordshire, Essex or Cambridgeshire Travel: Field based role with occasional overnight stays Package 35,000 per annum, after probation 36,000 Company car Fuel Card 25 days annual leave entitlement (plus bank holidays) Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme
Oct 28, 2025
Full time
To act as champion for Customer Experience in a dealer facing role focusing on both sales and service activities. Role Scope Target dealers with poor Viewpoint /RFT scores / dealers on Customer View Point (CVP) Support Develop action plans, using existing tools (CVP Website/ Training to drive improvement at poor performing sites Identify poor performers and provide written feedback to dealer management Agree action plans and monitor progress Drive improvement with the CVP Support Process by Site visits/Regional workshops/WebEx meetings Leverage Mystery Shop programmes (Car & CV, Sales & Service, Physical Mystery Shops) to drive improvements in dealer performance through effective coaching Run Dealer Group and Regional training sessions for Dealer and Field personnel on delivering Mystery Shop feedback; Identify and cascade best practice Increase dealer satisfaction with Ford programmes, by successfully positioning Mystery Shopping as a training and development opportunity, rather than a disciplinary tool. Attend and support Regional Training for Consecutive Fail Mystery Shop dealers Leverage Marketing Programmes/Quality Standards Ensure Ford field teams and dealers are trained to use the Customer Viewpoint Programme website Work effectively with Ford Field teams to ensure improvement actions identified are maintained Provide ad-hoc support i.e. reporting/analysis /training Qualifications Experience Dealer/Franchise experience (Sales or Service) Significant experience within the automotive industry Experience within customer satisfaction programmes (advantageous) Experience having worked with a high-performance, collaborative, constructive peer group Knowledge Knowledge of how the dealer network operates Skills Excellent analytical, written, communication and interpersonal skills Excellent Presentation skills Proficient on Microsoft Office (Word, Excel, PowerPoint) Excellent attention to detail; organisational and time management skills Ability to work on own initiative and without supervision Attributes Enthusiasm and professionalism against tight deadlines Confident, flexible and proactive Strong business acumen Customer focused Self-starter Drive and tenacity to make effective change People focused Passionate about making improvements Working Pattern and Location 40 Hours per week Permanent Monday-Friday Location: ideally located in Hertfordshire, Essex or Cambridgeshire Travel: Field based role with occasional overnight stays Package 35,000 per annum, after probation 36,000 Company car Fuel Card 25 days annual leave entitlement (plus bank holidays) Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme
