MSX International Limited

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Role Purpose To provide essential customer support for one of our longstanding automotive partners a leading global vehicle manufacturer. Working with the dealer network to review multiple customer warranty claims and record findings in a bespoke tracking tool. Role Scope Accept and attempt to resolve enquiries from Customer Dealers (and Customer personnel) Record data as required into a bespoke computer application. Liaise with Customer Engineers / Staff on all issues associated directly with Prior Approval Helpdesk, obtaining clarification from the Team Leader / Project Management if required Write and circulate data to other Helpdesk Engineers / Field Engineers / Project Management / Customer Dealer Staff Liaise with Team Leader / Project Management on Vehicle Case Histories, trends, and analysis. Liaise with Dealership personnel at all levels. Participate in training / product information exchange with appropriate data sources. Experience Previous customer service experience Automotive experience is a must Warranty experience (desirable) Experience in Aftersales (desirable) Knowledge An understanding of the mechanics of a modern motor vehicle (essential) Skills Computer literate (Microsoft Office) Ability to listen and communicate technical advice to the customer. Polite and courteous customer service skills Able to work with minimal supervision and therefore need to be strong self-starter. Attributes Passionate about the automotive industry and eager to build a career. Logical thought processes Inquisitive Capable of non-leading questioning Adaptable Flexible approach to work Interpersonal Working Pattern and Location 40 Hours per week Permanent Monday-Friday Location: Colchester / Hybrid Working Package Up to £30,000 per year 25 days annual leave entitlement Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme You can learn more about MSX International on our website: MSX International

This role supports the field-based members of the team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management is also central to this role. Additionally, the Aftersales Field Support Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service. Key activities and responsibilities: Create reports and presentations in a timely manner, often at short-notice or with flexible requirements Manage incoming/outgoing correspondence; Act as the first point of contact for Retailers for key topics; Act as a conduit between Retailers and the client; Complete tasks requiring Retailer contact on behalf of the client, including weekly forecasting; Ensure high quality standards and data accuracy are maintained at all times. Support the field team with creating retailer-specific analysis and presentations Qualifications Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties effeciently and effectively. Time Management: Efficiently manages schedules and deadlines, while remaining flexible to short-notice or ad-hoc requests from senior management. Efficiently plans and organizes tasks while working independently. Manages multiple priorities, and delivers results on time. Communication: Has strong verbal and written communication skills to convey ideas and strategies; Updates clearly to both internal teams and external stakeholders. Computer Literacy: Can operate within the full Microsoft Office application, including PowerPoint, Word, and Excel. Self-Motivated: A self-starter; seeks feedback on ways to increase performance; takes advantage of opportunities to build new skills and capabilities. Strong Analytic Skills: Collects, interprets, and analyzes data to extract valuable insights and trends. Measures effectiveness and makes data-driven recommendations for improvement. Experience: Experience in Customer Service Experience in Automotive Aftersales Experience of creating and formatting PowerPoint presentations Experience working with Excel to an intermediate/advanced level Knowledge: Good Automotive Aftersales knowledge Good Retailer network knowledge Business metrics and KPI s Additional Information Working pattern and location 40 hours per week Monday-Friday Hybrid working Ideal candidate location: Farnborough What is in it for you? At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: £35,000 per year 25 days annual leave per year Cash back health care scheme Life Assurance You can learn more about MSX International on our website: MSX International

Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre. Working Pattern: 20 Hours per week Monday-Friday 6 months contract Key responsibilities: • Handle Incidents and Service Requests • Provide assistance with enrolment and setup of new or existing end user devices. • Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals. • Enrolling laptops into Intune. • Assist users with new system views and working. • Interact with other technical staff to understand problems and relay information to less experienced agents and /or users; Manage User s expectations about problem resolution. • Appraise Technician I, II and Region Lead of daily performance. • Keep team informed of any issues or recurring problems. Qualifications • Computer Science Course attendee • ITIL 4 (Beneficial) Attributes: • Solution mindset: driven to solve problems and find solutions to user issues • Prioritization, planning and organisational skills • Enthusiastic, flexible, and able to take initiative to work independently. • Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving • Ability to learn You can learn more about MSX International on our website: MSX International