Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Role Purpose To lead in the development and implementation of our Trade Parts programme concept across the EME region of our client, a key player in the agricultural industry. Role Scope Work closely with various stakeholders to plan, deliver and report the implementation and sales of the independent repairer networks Evaluate the effectiveness of the activity to identify improvements and best practice for future development Ensure the implementation of activity, engage with the markets, define and agree the strategy Take responsibility for selected overarching Trade Partner Programme topics Support in-market Trade Parts strategy plans across selected Trade markets Build programme components for implementation Conduct performance reviews with development of identified best practices Work with client stakeholders to grow MSXi footprint Line management of some of the Trade Programme Markets Qualifications Experience Previous work experience within ideally construction or agricultural aftermarket, across multiple EME markets A track record of long-term client relationship building Experience of exploring and identifying opportunities and confidently communicating ideas and building solutions Structured Project Management experience Previous experience of developing tools and solutions to support operational and sales activity Experience working and dealing within European markets Experience within the agricultural automotive industry Experience in marketing of parts and services within agricultural, construction or commercial vehicles (beneficial) Knowledge Working knowledge of the parts industry Detailed understanding of the trade parts business, particularly the challenges facing Dealers selling genuine parts to independent repairers Financial awareness with ability to formulate and explain business case justifications Skills Business acumen to hit targets and set KPIs Ability to motivate a team Excellent influencing skills Ability to work with people effectively Ability to translate the changing needs of a demanding market into compelling and deliverable set of solutions. Foreign language skills (desirable) Excellent communication, interpersonal, analytical and process skills PC Literate with strong Excel and Powerpoint skills Attributes Energetic Driven Integrity Enthusiastic Working Pattern and Location 40 Hours per week Permanent Monday-Friday Location: Warwick / Hybrid working Package Up to £50,000 per year Bonus scheme (up to £3,000 per year) Car allowance or Company Car 25 day annual leave entitlement (plus bank holidays) Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme You can read more about us on our website: MSX International
Jul 22, 2026
Full time
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Role Purpose To lead in the development and implementation of our Trade Parts programme concept across the EME region of our client, a key player in the agricultural industry. Role Scope Work closely with various stakeholders to plan, deliver and report the implementation and sales of the independent repairer networks Evaluate the effectiveness of the activity to identify improvements and best practice for future development Ensure the implementation of activity, engage with the markets, define and agree the strategy Take responsibility for selected overarching Trade Partner Programme topics Support in-market Trade Parts strategy plans across selected Trade markets Build programme components for implementation Conduct performance reviews with development of identified best practices Work with client stakeholders to grow MSXi footprint Line management of some of the Trade Programme Markets Qualifications Experience Previous work experience within ideally construction or agricultural aftermarket, across multiple EME markets A track record of long-term client relationship building Experience of exploring and identifying opportunities and confidently communicating ideas and building solutions Structured Project Management experience Previous experience of developing tools and solutions to support operational and sales activity Experience working and dealing within European markets Experience within the agricultural automotive industry Experience in marketing of parts and services within agricultural, construction or commercial vehicles (beneficial) Knowledge Working knowledge of the parts industry Detailed understanding of the trade parts business, particularly the challenges facing Dealers selling genuine parts to independent repairers Financial awareness with ability to formulate and explain business case justifications Skills Business acumen to hit targets and set KPIs Ability to motivate a team Excellent influencing skills Ability to work with people effectively Ability to translate the changing needs of a demanding market into compelling and deliverable set of solutions. Foreign language skills (desirable) Excellent communication, interpersonal, analytical and process skills PC Literate with strong Excel and Powerpoint skills Attributes Energetic Driven Integrity Enthusiastic Working Pattern and Location 40 Hours per week Permanent Monday-Friday Location: Warwick / Hybrid working Package Up to £50,000 per year Bonus scheme (up to £3,000 per year) Car allowance or Company Car 25 day annual leave entitlement (plus bank holidays) Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme You can read more about us on our website: MSX International
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre Handle customer enquiries, complaints, and escalations professionally and efficiently. Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Record events and problems and their resolutions in a ticketing system. Liaise with Client; work hand in hand with JLR individuals and teams. Ensure all correct processes and procedures are followed. Build strong relationships with customers to promote loyalty and retention. Qualifications Must: Experience in customer experience roles. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Experience using CRM and customer feedback management systems. Experience in troubleshooting issues. Good problem-solving skills and communication skills. Desirable: Experience within the automotive industry or luxury retail environment. Knowledge of customer journey mapping and customer experience methodologies. Understanding of NPS, CSI, and customer insight tools. Additional Information Working hours and location 12 month fixed contract Coventry Monday-Friday 08:00 - 17:00 hours (week on, week off) 4 week induction in office - Jaguar Land Rover Whitley, Coventry 2 week Grad Bay - Jaguar Land Rover Whitley 2 days in office Tuesday and Wednesday (after 6 weeks) Package Up to £38,000 per year 25 day annual leave entitlement (plus bank holidays) Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme You can read more about us on our website: MSX International
Jul 22, 2026
Contractor
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Job Description Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre Handle customer enquiries, complaints, and escalations professionally and efficiently. Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Record events and problems and their resolutions in a ticketing system. Liaise with Client; work hand in hand with JLR individuals and teams. Ensure all correct processes and procedures are followed. Build strong relationships with customers to promote loyalty and retention. Qualifications Must: Experience in customer experience roles. Strong communication and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Experience using CRM and customer feedback management systems. Experience in troubleshooting issues. Good problem-solving skills and communication skills. Desirable: Experience within the automotive industry or luxury retail environment. Knowledge of customer journey mapping and customer experience methodologies. Understanding of NPS, CSI, and customer insight tools. Additional Information Working hours and location 12 month fixed contract Coventry Monday-Friday 08:00 - 17:00 hours (week on, week off) 4 week induction in office - Jaguar Land Rover Whitley, Coventry 2 week Grad Bay - Jaguar Land Rover Whitley 2 days in office Tuesday and Wednesday (after 6 weeks) Package Up to £38,000 per year 25 day annual leave entitlement (plus bank holidays) Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme You can read more about us on our website: MSX International
