High Torque

We are a well-established fastener distribution company supplying high-quality fastening products to customers across a wide range of industries. We pride ourselves on excellent customer service, product knowledge, and building long-term relationships with our customers and suppliers. We are looking for a motivated and organised Internal Sales & Purchasing Assistant to join our team. This is a varied role that combines customer service, sales support, purchasing, and general office administration. Key Responsibilities - Processing customer enquiries and preparing quotations. - Receiving and processing customer orders accurately. - Building and maintaining strong relationships with customers. - Liaising with suppliers to obtain prices, availability, and delivery information. - Raising purchase orders and monitoring supplier deliveries. - Managing stock replenishment and helping maintain appropriate inventory levels. - Resolving customer and supplier queries in a professional and timely manner. - Working closely with the warehouse team to ensure orders are fulfilled efficiently. - Maintaining accurate records using the company's software system. - Supporting the sales team with day-to-day administrative tasks. - Assisting in achieving company sales and customer service objectives. The Ideal Candidate - Previous experience in an internal sales, customer service, purchasing, or office administration role. - Experience within the fastener, engineering, industrial, or distribution sector would be an advantage but is not essential. - Excellent communication and customer service skills. - Strong organisational skills with good attention to detail. - Confident using Microsoft Office and computer-based business systems. - Ability to prioritise workload and work effectively under pressure. - Positive attitude with a willingness to learn. - A team player who can also work independently. What We Offer - Competitive salary based on experience. - Training and development opportunities. - Friendly and supportive working environment. - Opportunity to develop within a growing business. - Monday to Friday working hours with no weekend work. If you enjoy providing excellent customer service, have strong organisational skills, and would like to become part of a successful and growing fastener distribution business, we'd love to hear from you.