Worcester based with a balance of home and office working Salary is £27,521.00 to £28,970.00 per annum 35 hours per week We're excited to welcome a Director's Secretary to work alongside our Operations Director in Sanctuary Care - supporting our 109 nursing and residential homes across England and Scotland. We're proudly Investors in People Gold accredited and not for profit, which means every penny we make goes straight back into our people and our homes. When you join Sanctuary Care, you're joining an award winning team where colleagues and residents truly matter. We're proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group. The role of Director's Secretary will include: Manage all enquiries on behalf of the Director acting as the initial point of contact for incoming calls and mail, proactively making decisions on which information needs to be brought to their attention. Maintain and monitor the Director's diary, managing conflicts and priorities including screening meeting requests, scheduling internal and external meetings. Respond to adhoc requests as necessary, preparing and collating information and reports on behalf of Directors in a timely manner to effectively communicate key business messages. Communicate effectively and maintain good working relationships with internal and external stakeholders to ensure any issues are identified and dealt with appropriately, including investigating and responding to complaints. Provide administrative support by preparing, collating and distributing agendas and other relevant documentation and take action points at meetings to ensure effective record keeping. Skills and experiences required for the role: Proven experience of providing secretarial support Proven experience of working to deadlines and prioritising work loads Working knowledge of dealing with commercially sensitive and confidential data Ability to interpret computerised information and documentation Excellent interpersonal skills allowing you to build strong working relationships A proactive working nature with the ability to work on your own initiative Proficient user of all Microsoft packages Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable Are you ready to be your best? At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Care an amazing place to work. That's why we provide a package that includes: Occupational sick pay (after 12 months' service) 24/7 confidential employee advice line for medical and legal support Access to wellbeing resources, including Aviva Digicare Cycle to Work scheme Exclusive employee discounts through our e hub Contributory pension plan with up to 7% employer match Life assurance cover Enhanced parental leave schemes (after qualifying period) Financial wellbeing support, including affordable loans and free mortgage advice 25 days' annual leave, rising to 30 with service, plus bank holidays Comprehensive training, development, and internal career opportunities Inclusive staff networks such as the Parent Network, REN, PRISM and Disability Network Loyalty recognition from 12 months' service onwards Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care. Before you apply If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Mar 04, 2026
Full time
Worcester based with a balance of home and office working Salary is £27,521.00 to £28,970.00 per annum 35 hours per week We're excited to welcome a Director's Secretary to work alongside our Operations Director in Sanctuary Care - supporting our 109 nursing and residential homes across England and Scotland. We're proudly Investors in People Gold accredited and not for profit, which means every penny we make goes straight back into our people and our homes. When you join Sanctuary Care, you're joining an award winning team where colleagues and residents truly matter. We're proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group. The role of Director's Secretary will include: Manage all enquiries on behalf of the Director acting as the initial point of contact for incoming calls and mail, proactively making decisions on which information needs to be brought to their attention. Maintain and monitor the Director's diary, managing conflicts and priorities including screening meeting requests, scheduling internal and external meetings. Respond to adhoc requests as necessary, preparing and collating information and reports on behalf of Directors in a timely manner to effectively communicate key business messages. Communicate effectively and maintain good working relationships with internal and external stakeholders to ensure any issues are identified and dealt with appropriately, including investigating and responding to complaints. Provide administrative support by preparing, collating and distributing agendas and other relevant documentation and take action points at meetings to ensure effective record keeping. Skills and experiences required for the role: Proven experience of providing secretarial support Proven experience of working to deadlines and prioritising work loads Working knowledge of dealing with commercially sensitive and confidential data Ability to interpret computerised information and documentation Excellent interpersonal skills allowing you to build strong working relationships A proactive working nature with the ability to work on your own initiative Proficient user of all Microsoft packages Occasional travel may be requirement of the role, therefore a full valid driving licence is desirable Are you ready to be your best? At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Care an amazing place to work. That's why we provide a package that includes: Occupational sick pay (after 12 months' service) 24/7 confidential employee advice line for medical and legal support Access to wellbeing resources, including Aviva Digicare Cycle to Work scheme Exclusive employee discounts through our e hub Contributory pension plan with up to 7% employer match Life assurance cover Enhanced parental leave schemes (after qualifying period) Financial wellbeing support, including affordable loans and free mortgage advice 25 days' annual leave, rising to 30 with service, plus bank holidays Comprehensive training, development, and internal career opportunities Inclusive staff networks such as the Parent Network, REN, PRISM and Disability Network Loyalty recognition from 12 months' service onwards Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care. Before you apply If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
A not-for-profit organization in Sheffield is hiring a Gas Planner to coordinate commercial gas services and ensure effective service delivery. The role involves managing schedules, ensuring compliance with regulations, and maintaining high-quality operational performance. Ideal candidates have experience in scheduling and customer service. The organization offers a supportive, inclusive culture and a comprehensive benefits package, including 25 days annual leave and health support resources.
Feb 26, 2026
Full time
A not-for-profit organization in Sheffield is hiring a Gas Planner to coordinate commercial gas services and ensure effective service delivery. The role involves managing schedules, ensuring compliance with regulations, and maintaining high-quality operational performance. Ideal candidates have experience in scheduling and customer service. The organization offers a supportive, inclusive culture and a comprehensive benefits package, including 25 days annual leave and health support resources.
Select how often (in days) to receive an alert: Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first class customer service. Service Delivery Manager Banbury £42,435 - £44,669 per year 40 hours per week We are looking for a Service Delivery Manager to join our voids team covering a variety of sites across the Midlands. Responsibilities include managing a team who will be delivering high quality, cost effective property repairs, compliance and installation across the Midlands. You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money, e.g. efficient use of materials Managing the performance of the team of operatives Maintaining compliance for health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensuring the customer is our main focus Skills and experiences: To ensure full compliance with health and safety legislation, candidates must be qualified to ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. Candidates will be required to bring original certification verifying proof of their qualifications; copies and CSCS cards will not be accepted. Proven experience of managing a successful team Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment Working knowledge of the application of Health and Safety legislation Proven experience of working to deadlines and prioritising workloads Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) This role will involve driving on company business. Drivers must hold a full valid UK driving licence. About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £42,435 per annum (rising to £44,669 per annum after 12 months, subject to satisfactory performance) Interviews are expected to take place during the week commencing 09/03/26. The exact date will be confirmed with shortlisted candidates. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Consulting, Service Manager, Manager, Service, Customer Service, Management
Feb 25, 2026
Full time
Select how often (in days) to receive an alert: Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first class customer service. Service Delivery Manager Banbury £42,435 - £44,669 per year 40 hours per week We are looking for a Service Delivery Manager to join our voids team covering a variety of sites across the Midlands. Responsibilities include managing a team who will be delivering high quality, cost effective property repairs, compliance and installation across the Midlands. You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for money, e.g. efficient use of materials Managing the performance of the team of operatives Maintaining compliance for health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensuring the customer is our main focus Skills and experiences: To ensure full compliance with health and safety legislation, candidates must be qualified to ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject or currently undertaking the qualification. Candidates will be required to bring original certification verifying proof of their qualifications; copies and CSCS cards will not be accepted. Proven experience of managing a successful team Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment Working knowledge of the application of Health and Safety legislation Proven experience of working to deadlines and prioritising workloads Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar) This role will involve driving on company business. Drivers must hold a full valid UK driving licence. About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £42,435 per annum (rising to £44,669 per annum after 12 months, subject to satisfactory performance) Interviews are expected to take place during the week commencing 09/03/26. The exact date will be confirmed with shortlisted candidates. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Consulting, Service Manager, Manager, Service, Customer Service, Management
Gas Planner Sheffield £28,375-£29,869 per year 40 hours per week This role sits within the Commercial Gas Department, working closely with planners, administrators, and Commercial Gas Service Delivery Managers across the national team. As a Gas Planner, you will coordinate and schedule commercial gas work, ensuring engineers have efficient workloads and that customer appointments are managed effectively. You'll also help ensure compliance within the planning process and contribute to ongoing improvements that support the department's objectives and evolving commercial service requirements. By working collaboratively with both office and field colleagues, the role helps maintain consistent, high quality operational performance. The role of Gas Planner will include: Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met. Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer. Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring, and implementing improvements. Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible. Skills and experiences: Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible. Experience of using multiple systems and processes to effectively schedule a field Workforce. Working knowledge of relevant regulations, legislation and good practice. NVQ2 in Customer Service or Business Administration (or similar). Ability to extract and interpret data from a number of sources. About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays. A pension scheme with employer contributions from Sanctuary. Life Assurance. Employee Advice Service including counselling. Cycle to Work scheme. Voluntary health plans. Wellbeing support and tools. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues. £26,290 with a policy allowance of £2,084 per annum (rising to £27,674 with a policy allowance of £2,194 per annum after 12 months, subject to satisfactory performance). If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - . We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Feb 25, 2026
Full time
Gas Planner Sheffield £28,375-£29,869 per year 40 hours per week This role sits within the Commercial Gas Department, working closely with planners, administrators, and Commercial Gas Service Delivery Managers across the national team. As a Gas Planner, you will coordinate and schedule commercial gas work, ensuring engineers have efficient workloads and that customer appointments are managed effectively. You'll also help ensure compliance within the planning process and contribute to ongoing improvements that support the department's objectives and evolving commercial service requirements. By working collaboratively with both office and field colleagues, the role helps maintain consistent, high quality operational performance. The role of Gas Planner will include: Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met. Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer. Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately. Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring, and implementing improvements. Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible. Skills and experiences: Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible. Experience of using multiple systems and processes to effectively schedule a field Workforce. Working knowledge of relevant regulations, legislation and good practice. NVQ2 in Customer Service or Business Administration (or similar). Ability to extract and interpret data from a number of sources. About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays. A pension scheme with employer contributions from Sanctuary. Life Assurance. Employee Advice Service including counselling. Cycle to Work scheme. Voluntary health plans. Wellbeing support and tools. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues. £26,290 with a policy allowance of £2,084 per annum (rising to £27,674 with a policy allowance of £2,194 per annum after 12 months, subject to satisfactory performance). If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - . We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.