big fish little fish

Summary We are seeking a highly organised, proactive, and versatile Solar PV Coordinator to join our growing team. This is a fast-paced, multi-skilled position suited to someone who thrives on variety, ownership, and problem-solving. You will manage the entire customer journey following a successful sale, from survey booking and DNO applications through to installation coordination, finance processing, handover pack creation, and aftercare. The role requires a confident communicator with strong IT and operational skills, capable of working collaboratively both interdepartmentally and with our key partners and to ensure a smooth, professional experience for every customer. Key Responsibilities Handle inbound customer queries via phone and email, providing clear, confident, and professional communication always. Maintain consistent and transparent communication with customers, keeping them informed of key milestones, documentation requirements, and next steps. Schedule surveys and installations efficiently, balancing customer availability with field utilisation and geographic planning. Ensure all customer records, approvals, and files are accurately stored in line with internal processes and compliance requirements. Process and track DNO (Distribution Network Operator) applications and approvals Liase with third party organisations (DNO, HIES, EPVS) to ensure timely resolution to any challenges/queries Manage customer payments, issuing invoices, confirming receipts, and maintaining compliance with company finance procedures. Maintain internal CRM and project tracking systems with accurate, real-time notes and updates to support visibility and accountability. Confidently manage finance applications and submissions, ensuring accuracy, compliance, and timely progress through to approval. Prepare and issue comprehensive Handover Packs for each completed installation, ensuring all schematics, certifications, warranties, and commissioning documents are complete and accurate. Liaise daily with surveyors, designers, sales teams, scaffolders, installers, field operatives, suppliers, and couriers to coordinate logistics and resolve any operational issues promptly. Experience Required Previous experience working in an office environment. Proven experience in an administrative or coordinator role within Solar PV, renewables, construction, or utilities. Desirable: Working knowledge of Solar PV systems, DNO processes Previous experience in a role that involves planning Experience liaising with subcontractors, installers, or logistics providers.