Age UK

Age UK is recruiting for a Shop Supervisor to join our wonderful team in Amersham! HP6 5EN As a valued Shop Supervisor you will deliver an excellent retail service, ensuring that every customer has a great shopping experience. Our Shop Supervisors contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence. The successful candidate will support with sales, stock rotation, organising displays and store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values. Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: Experience in working in a customer facing role Experience of cash handling Ability to lift and carry bags of stock up to 10kg's The ability to work as part of an effective team. Be able to lone work when needed Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events What we offer in return: Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from ' Currys ' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards - recognition awards from £100-250. Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

There has never been a more important time to join the Age UK Retail Team. With over 250 retail shops throughout England and Wales, our Retail teams generate vital revenue to support Age UK and the incredible services that we provide to older people who need us the most. We have an exciting opportunity for a pro-active Area Sales Manager to join our Retail Team on a full-time permanent basis, to take responsibility for the performance of around 17 Charity Shops across the areas of West Sussex, Hampshire, and the Isle of Wight. With support from an experienced Divisional Sales Manager, this role would best suit an experienced retail professional. This Field-based position will require frequent travel across the area; a company car will be provided. Please note due to the location of our shops, candidates ideally need to be located in the Portsmouth and Southampton area with the ability and flexibility to travel across the wider areas, including the Isle of Wight. Age UK Internal Job Grade - 6N Must haves: Successful proven record of achievement in a multi-site retail business environment at area level or senior shop manager level. A, I Successful proven experience of multi-site management within a geographically diverse area. A, I Proven and track record of commercial success and achievement of financial results. A,I Experience of managing staff and performance management. A,I Experience of recruiting and developing staff. A,I Full current driving license. A What we offer in return Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme Excellent pension scheme, life assurance, health cashback plan and EAP Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free Blue Light Card Scheme You Did It Awards - recognition awards from £100-250. Additional Information Supporting statements and anonymisation process Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application. Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

The Silver Line Helpline is recruiting for 2 Helpline Volunteer Co-ordinators to join their fantastic team providing a vital service to older people across the UK. The Silver Line Helpline is a free, confidential telephone service offering friendship, conversation and support to older people, 24 hours a day, 7 days a week. As a Helpline Volunteer Co-ordinator , you will play a vital role in supporting and growing a valued team of volunteers who deliver a high quality, safe and compassionate service to older people. You ll ensure volunteers receive a good onboarding experience, feel confident in their role and are supported every step of the way. Working closely with colleagues across the Helpline, you ll manage volunteer recruitment and onboarding, deliver training, respond to enquiries, and help volunteers use a range of IT systems. You ll work flexibly in a fast paced, 24 hour service environment, including taking and making calls to older people when needed. Your work will help ensure volunteers are well trained, supported, and empowered to deliver a consistent, empathetic and safe service. These exciting positions offer hybrid working between home and our Blackpool office. We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026. This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis. In your Supporting Statement, please include examples of how you meet the Must Have criteria below. Please note: before joining the National Services team at Age UK, we want to be open that the organisation is in a period of change. Age UK works as a network of over 100 independent partners, with national services delivered by the charity and local services delivered by partners across the UK. Our new strategy means more services will be delivered locally in future, although we think our National Services will continue to play an important role. You would be joining a team that is evolving and changing to develop new ways of supporting older people, and we want you to have this context as you consider your application. Must haves: The below competencies will be assess at the indicated stage of the recruitment process. Application = A, Interview = I, Test = T, Presentation = P Skills and knowledge • Excellent interpersonal, listening, customer service, and communication skills, with the ability to adapt communication style (A, I, T) • Excellent IT skills including Microsoft Office and using CRM systems (A,I,T) • Knowledge of safeguarding with the ability to assess and manage risk independently (A,I) • Understanding and knowledge of mental health issues (A,I) • Training and presentation skills with the ability to train others remotely on using IT systems (A,I) • Understanding of the issues facing older people, particularly the impact of loneliness and isolation on older people (A,I) Personal attributes • Ability to respond in a non-judgemental, empathetic, respectful and friendly manner in all situations (A,I) • Ability to manage a busy workload and adapt to change in a fast-paced service whilst meeting service KPIs (A,I) • Ability to adhere to policies and procedures (A,I) • A commitment to promoting equality and diversity (A,I) Great to haves The below competencies will be assess at the indicated stage of the recruitment process. Application = A, Interview = I, Test = T, Presentation = P Experience • Experience in working in services to support older people (A,I) • Experience in working in with volunteers (A,I) • Experience working with colleagues remotely (A,I) • Experience working within services that operate outside of normal working hours (A,I) What we offer in return • Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme • Excellent pension scheme, life assurance, Health cashback plan and EAP • Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan • Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free • Blue Light Card Scheme • You Did It Awards recognition awards from £100-250. Additional Information We currently require office attendance a minimum of once a quarter. You may also be asked to attend the office occasionally for training or other reasons, as required. You will be on a hybrid contract and must cover the costs of all travel to the office yourself. Our office attendance requirements will be reviewed later in 2026. This role is a 35-hour working week, 5 days out of 7 with start and end times between 8am-8pm. It will include regular weekend working, and Bank Holiday working, which will be arranged on a rota basis. Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an A in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Age UK is looking to hire an experienced Senior Marketing Manager to help grow our biggest income stream: Legacies . In the role, you will drive and deliver multi-channel legacy acquisition and supporter journey strategies, developing cross-sell opportunities across Age UK's warm and future audiences to increase legacy pledges to Age UK . You will lead a small team, oversee budgets, KPIs, and campaign performance. This is an exciting moment to join us: a new Income Generation Strategy puts Legacies clearly at the heart of our growth plans - and this role is critical to the success of how we imbed this across all our audiences and communications. Ensuring excellent supporter care and efficient legacy enquiry management will be key responsibilities, alongside managing key stakeholder, agency, and supplier relationships. You will collaborate with other internal teams to help enhance supporter engagement whilst maintaining Age UK brand values and ensuring compliance with relevant regulations (Fundraising Regulator, ICO, DMA, Charity Commission etc). Join us to make a meaningful difference whilst managing a high-profile programme that powers Age UK's vital work with older people across the UK - helping change how we age today and in the future. For a more extensive list of responsibilities, please review the job description below. This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You would be expected to attend the office once a week (currently Thursdays), when our whole Fundraising division attend the office. From time to time, you may be required to attend on other days too, e.g. critical meetings with agencies and key internal colleagues. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Experience Demonstrable and significant success in strategic planning and implementation of effective Legacy marketing programmes, including robust financial management and implementation of new legacy marketing products and channels. A, I, P Demonstrable and significant experiences driving multi-channel direct marketing acquisition campaigns and supporter retention programmes for mass public fundraising audiences. A, I, P Experience of line management, performance management and inspiring high-performing teams by setting a strong team culture. A, I Experience of negotiation and managing contracts and agencies. A, I Experience commissioning, and interpreting data across a variety of media (DRTV, print and digital) to report on performance of DM campaigns and to inform planning and continuous learning. A, T Proven experience prioritising and working on multiple projects concurrently with multiple internal and external stakeholders, ensuring they are delivered on time and within budget. A, I Skills and Knowledge A self-starter who can spot solutions and tenaciously seize opportunities. A, I Numerate with strong ability to analyse and interpret results and translating this analysis into action. A, T Proficient in MS Office applications particularly PowerPoint, Word, and Excel and in using databases for reporting and data strategies. A, P Excellent knowledge of the legacy giving and mass fundraising landscape in the UK. I The ability and credibility to communicate, influence and collaborate with people at all levels. A, I Great to haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Skills and Knowledge An IDM diploma or an alternative recognised marketing qualification is desirable. A A genuine passion and interest in the work of Age UK and creating a world where every older person feels included and valued. I What we offer in return Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme Wellbeing days 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards recognition awards from £100-250. Additional Information This is a London-hybrid position with colleagues in the Fundraising Division required to attend Age UK's the London office at least once a week, currently Thursdays when all the Fundraising Division is in. From time to time, you may be required to attend on other days too e.g. for critical meetings with agencies, Age UK supporters and service-users and key internal colleagues. Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.