Turn2us

Impact and Research Officer x 2 Salary: £32,623 Contract: Permanent, full time Location: Hybrid: Turn2us London Hub (Farringdon) & homeworking Turn2us is a national charity tackling financial insecurity and its structural causes. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive. As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all. About the Role This role brings together research and monitoring, evaluation and learning (MEL) to strengthen Turn2us's evidence base and improve how we design and deliver our services. Working closely with the Research & Learning Manager and the wider Insight & Impact team, the postholder will support projects that deepen our understanding of financial insecurity and its intersections with inequality. The role involves collecting and analysing data, synthesising evidence, and contributing to impact reporting, while ensuring that the voices and experiences of people facing financial hardship are central to our work. This is an exciting opportunity to join a charity that is ambitious, innovative, and driven by empathy, helping us learn, adapt, and deliver solutions that make a real difference in people's lives. Skills and Experience We are looking for someone with experience in qualitative and/or quantitative research methods, as well as familiarity with monitoring and evaluation approaches. You will have strong analytical and communication skills, with the ability to present technical findings in accessible and engaging ways. Experience in designing surveys, conducting analysis, and synthesising evidence is important, alongside an interest and/or understanding of safeguarding, ethics, and intersectionality in research and evaluation. We also value experience of co-production with people with lived experience and the ability to support learning across teams. Above all, you will bring empathy for the challenges people face in financial insecurity, a passion for social justice, and the energy to help Turn2us deliver meaningful, lasting impact. We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week. Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us. Please note that all job offers are subject to 2 - 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS). Closing date: 20th October 2025. Interview date: 13th of November 2025. Applied link: To apply, please visit our website via the button below.

About this role At Turn2us, we believe that everyone should have financial security so that they can thrive. Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive. As the Database Officer, you will play a key role in managing and supporting the organisation's Beacon CRM system. You will ensure that the data remains accurate, the processes are efficient, and colleagues receive the training and support they need to use it effectively. This role involves troubleshooting user queries, maintaining system security, and delivering improvements that enhance data quality and usability. You will also contribute to projects that integrate new processes and systems, helping the organisation maximise the value of its data. This is an exciting opportunity for someone who enjoys problem-solving, working collaboratively, and making a tangible impact to value that we can derive from our data. About you The ideal candidate will have proven experience supporting and maintaining CRM systems within a not-for-profit environment. You should be confident in providing high-quality user support, managing data quality, and working with both technical and non-technical colleagues. Strong analytical skills, attention to detail, and the ability to learn new technologies quickly are essential. Knowledge of data management best practices, GDPR, and charity sector operations are desirable. Excellent communication skills, a proactive approach to problem-solving, and the ability to build positive relationships will help you succeed in this role. Please read the Database Officer Job Pack for further information. How to apply Please apply on the Applied website via the Apply button. The closing date for applications is 11:59pm, 28th October 2025. Please let us know if you will require any special provision as a result of any disability should you be called for interview. Turn2us is an equal opportunities employer and welcomes applications from members of all communities. It is committed to equality of opportunity, inclusion and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Turn2us wants to enable an environment where everyone is kept safe from harm and can thrive. We are committed to safeguarding everyone involved in our charity and the work we do. You can read a safeguarding policy on the Turn2us website. If you join us at Turn2us, you will start on 25 days annual leave per annum (prorated for part time workers). Each year in the month you joined, you will receive additional day of leave up to a maximum of 30 days. On top of this you will receive bank holidays. The charity also offers 2 volunteering days per year to allow staff to gain experiences and skills outside of work for example at a food bank or becoming a trustee at another charity. We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month on a weekly basis. Some roles may be required to be in the office more often than this and this will be agreed with the hiring manager upon starting at Turn2us. Please note that all job offers are subject to 2 - 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).