Fareshare

Job Description Warehouse Shift Coordinator (Maternity Cover) Reporting to: Warehouse Manager Location: FareShare Southern Central (Southampton) Contract Type : 12 Months Fixed Term Maternity Cover Hours: 35 hours per week Salary: £22,495 - £23,170 About FareShare Our Vision: A UK where No good food goes to waste . We are UK s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness. FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments. We aim to recruit from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us. FareShare s Strategy & Vision Vision : We have the vision of a UK where No good food goes to waste . Mission : To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty. Our Purpose We are doers. We are a community. We change lives. Our Values Passion for our cause and the challenge that lies ahead. Ambition to go the extra mile and drive the change that must happen. Respect for ourselves, each other, our volunteers, our partners and our beneficiaries. Collaboration it s only by working with others that we can be stronger. Focus on providing the best service possible so that we deliver and achieve the most for our clients/customers. The Role This is an exciting time to join FareShare as we enter a period of expansion. This successful applicant will co-ordinate the day-to-day operations, oversee and support a team of volunteers and ensure the ongoing success of the FareShare Southern Central food warehouse in Southampton. This will involve working closely with warehouse colleagues and volunteers to ensure that all operational activities are completed to the agreed timetable and to the food safety standards set out in the FareShare operating manual. As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role. Main Areas of Responsibility Operations Work as a team with the Warehouse Manager, Deputy Warehouse Manager colleagues and volunteers to ensure all shifts are adequately planned, supervised and meet operational needs. Responsible for organising food distribution using the FareShare food management systems. Maintain excellent relations and communications with volunteers, staff, food suppliers and charities. Ensuring all key activities and milestones per shift are met. Work with the Warehouse Manager to develop new operational processes as required and take an active role in their implementation. To carry out any other duties which may be necessary. Health & Safety Be responsible for the Health & Safety and security of FareShare Southern Central buildings, vehicles, staff and volunteers. Carry out & update risk assessments as defined by the FareShare operating manual and complete risk assessments for all new activity as required. Ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators. To ensure that the vans used by FareShare Southern Central are roadworthy and legal (taxed and insured) and to ensure there is payment of appropriate charges Support the development of relevant policies and procedures for FareShare and to ensure that all staff, volunteers, food suppliers, charities and visitors adhere to them as appropriate To comply with monitoring and evaluation systems as required for the Regional Centre s activities and report regularly to the Warehouse Manager as required Operating Hours and Shift Pattern Position will be 7am to 3pm/ 8am 4pm, Monday Friday and occasional Saturdays on a rota basis. Flexibility to provide cover for planned and ad-hoc absences as well as Public and Bank Holidays is highly desirable in this role and also offers the opportunity for additional hours to supplement the core hours. What you ll bring - Essential We have listed below, the experience and attributes we re looking for, but we understand that not everyone will tick every box. So don t worry. If you can demonstrate the core competencies, and more importantly, have the drive and passion for the role we d still love to hear from you. We re committed to supporting your development in the areas where you may have less experience You are someone with an interest in food insecurity Level 2 Certificate in Food Hygiene. Experience of working as part of a team. You ll be pro-active, organised and able to work under pressure, whilst maintaining excellent attention to detail. At least one years experience of one or more of the following: Supervising/managing staff and/or volunteers. Warehousing operation. Food distribution. Experience of working in a team with evidence of demonstrating a flexible approach to team working. Experience of working on own initiative, able to manage own workload and prioritise tasks to meet objectives. Computer literate with experience of working with MS Office and other bespoke software packages. Experience of driving vans / medium sized vehicles 3.5 Ton. Excellent interpersonal & communication skills, clear ability to adapt approach to a diverse range of audiences. Team player able to motivate and develop people through positive approaches. Full Clean driving license. What you ll bring - Desirable Level 2 Food Safety Qualification. Experience of taking responsibility for health and safety issues within a food distribution and/or warehousing operation. Experience of working in a highly regulated environment and demonstrable risk assessment capabilities. Experience of delivering training to staff or volunteers. Experience of working with people who may have additional support needs Competencies and Behaviours Excellent communication both written and verbal, to various audiences. Proven ability to provide a customer focused service. Excellent, proven organisational skills. A passion for FareShare s mission. Application Process Closing date for submitting your application is 24th October 2025.

Our Vision: A UK where No good food goes to waste . We are UK s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness The Role As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme; through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and food partner relationships, together with raising awareness of FareShare Go across your local area. The Community Coordinator will work across their designated area, with the following key outcomes: Charity recruitment and onboarding. Community Coordinators are responsible for maintaining and increasing the number of charities collecting from food partners in the CC s area, by generating leads through their local networks and research, working with the Regional Support Team to guide charities through the FareShare Go onboarding process and matching charity needs to available food sources in their local area using the right charity-right store principle. Charity account management. Community Coordinators manage relations with all the charities in their area, in collaboration with the Fareshare Go Customer Support Team, to ensure the best possible experience for their charities. CCs conduct charity account reviews in person or remotely, with all their charities at least once a year, carry out annual Food Safety Checks and follow up food safety or contract breaches to ensure that the FareShare Go programme delivers the very highest levels of food safety assurance for our food and charity partners. Food partner account management. Community Coordinators manage relations with food partner outlets in their area, working closely with the Escalated Customer Support Team to resolve issues between charities and outlets by visiting stores and restaurants to collaboratively fix problems and promote engagement by food partner colleagues. Community Coordinators build and maintain relationships between food partners and local charities by educating colleagues about their charities, promoting volunteering opportunities and maximizing the value of local relationships between charities and food partners. Area development. As the territory owners for their areas, Community Coordinators use their local knowledge to increase the volumes and food types that their charity accounts can accept and use, to ultimately maximise the social value of food distributed through the programme. This includes supporting charities to increase their capacity to take more chilled and frozen food, expand their services into new areas or new distribution channels and reach more members of the local community. Community marketing and engagement. Community Coordinators are the face of FareShare Go in their local areas and promote the programme s benefits to local voluntary organisations, umbrella groups and zero-waste and food insecurity groups. They work collaboratively with FareShare Regional Centres in their area, researching local activities, presenting at group meetings and educating charities about FareShare Go and the food and other support they can access from our food partners Person Specification Essential Have exceptional relationship building skills with a range of stakeholders Experience of working in a customer service, account management or similar environment Be a strong communicator who can engage with a variety of audiences KS1 Be confident and persuasive in handling difficult situations, whilst demonstrating calmness and professionalism Demonstrate strong problem-solving skills Self-manage your own performance and workload Have initiative and innovative thinking, to shape new/different ways of working Be organised, with a proven track record of achieving quality results Have a proven ability to create links across teams to share best practices Have strong IT skills and knowledge of Microsoft Office Be flexible about your working arrangements as the role may involve high levels of travel to other areas of the UK. Have a valid driver s licence for the UK, access to your own car and undertake extensive travel across your region. This role is field based and the successful candidate will need to live and be able to travel around Essex / East of England Desirable Criteria Level 2/3 Food Safety training is desirable, but training will be provided. Have previous experience working with constituent relationship management (CRM) software. Experience using Salesforce is advantageous. Some experience in data analysis and project planning is advantageous Be degree educated or have a strong career history doing similar roles in any sector. Have some experience of training and managing others