Income Services Administrator Permanent London £28,000 Hyde is looking for an Income Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As an Income Services Officer at Hyde, you will play a vital role in supporting the prevention and recovery of rent arrears and other debts, ensuring customers can sustain their tenancies and leases. You'll work closely with colleagues, stakeholders, and residents to maximize income collection while providing excellent customer service and guidance. Key Duties Assist in the prevention and recovery of rent arrears and other debts for all tenure types. Use strong administrative skills to support the Income Services team. Liaise with key internal and external stakeholders to maximize income collection. Support customers in meeting and sustaining their tenancy and lease obligations. Build and maintain effective working relationships with customers. Assist in prioritizing rent and service charge payments and arrears reduction. Process customer requests for payments taken and/or refunded. Encourage the use of digital platforms for contact and payments. Provide advice and guidance regarding benefits and welfare entitlements. Work collaboratively with the wider Income team to prevent delays in processing information. Why Join Hyde? Hyde is part of the Hyde group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As an Income Services Officer we're seeking someone who can bring: Proven experience in strong administrative work. Computer literacy and the ability to use your own initiative. Strong numeracy skills and attention to detail. A proactive mindset and passion for supporting customers to sustain their homes. Experience in income collection (beneficial but not essential). The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Oct 17, 2025
Full time
Income Services Administrator Permanent London £28,000 Hyde is looking for an Income Services Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As an Income Services Officer at Hyde, you will play a vital role in supporting the prevention and recovery of rent arrears and other debts, ensuring customers can sustain their tenancies and leases. You'll work closely with colleagues, stakeholders, and residents to maximize income collection while providing excellent customer service and guidance. Key Duties Assist in the prevention and recovery of rent arrears and other debts for all tenure types. Use strong administrative skills to support the Income Services team. Liaise with key internal and external stakeholders to maximize income collection. Support customers in meeting and sustaining their tenancy and lease obligations. Build and maintain effective working relationships with customers. Assist in prioritizing rent and service charge payments and arrears reduction. Process customer requests for payments taken and/or refunded. Encourage the use of digital platforms for contact and payments. Provide advice and guidance regarding benefits and welfare entitlements. Work collaboratively with the wider Income team to prevent delays in processing information. Why Join Hyde? Hyde is part of the Hyde group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As an Income Services Officer we're seeking someone who can bring: Proven experience in strong administrative work. Computer literacy and the ability to use your own initiative. Strong numeracy skills and attention to detail. A proactive mindset and passion for supporting customers to sustain their homes. Experience in income collection (beneficial but not essential). The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Complaints Officer Chichester Up to £30,000 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will be responsible for managing complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish. You will work with both internal and external stakeholders to ensure complaints are resolved smoothly and within agreed timescales, keeping customers fully informed and engaged throughout the process. This role plays a key part in ensuring customer satisfaction and driving continuous improvement in service delivery. Key Duties Manage and oversee a varied caseload of complaints, Housing Ombudsman and MP enquiries, ensuring cases are resolved within timescales. Provide excellent, customer-focused communication and keep residents regularly informed throughout their complaint journey. Build strong working relationships with colleagues across service areas, holding teams accountable for timely and effective responses. Analyse complaint trends and identify opportunities for service improvement, sharing insights with managers and service areas. Drive continuous improvement in complaints handling, ensuring learning from complaints informs future policy and practice. Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Complaints Officer we're seeking someone who can bring: Proven experience in managing complaint cases and engaging with customers effectively. Strong communication and relationship-building skills. A proactive mindset and passion for improving customer experiences. The ability to analyse data, identify trends and influence service improvements. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Oct 17, 2025
Full time
Complaints Officer Chichester Up to £30,000 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will be responsible for managing complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish. You will work with both internal and external stakeholders to ensure complaints are resolved smoothly and within agreed timescales, keeping customers fully informed and engaged throughout the process. This role plays a key part in ensuring customer satisfaction and driving continuous improvement in service delivery. Key Duties Manage and oversee a varied caseload of complaints, Housing Ombudsman and MP enquiries, ensuring cases are resolved within timescales. Provide excellent, customer-focused communication and keep residents regularly informed throughout their complaint journey. Build strong working relationships with colleagues across service areas, holding teams accountable for timely and effective responses. Analyse complaint trends and identify opportunities for service improvement, sharing insights with managers and service areas. Drive continuous improvement in complaints handling, ensuring learning from complaints informs future policy and practice. Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Complaints Officer we're seeking someone who can bring: Proven experience in managing complaint cases and engaging with customers effectively. Strong communication and relationship-building skills. A proactive mindset and passion for improving customer experiences. The ability to analyse data, identify trends and influence service improvements. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Complaints Officer London Bridge Up to £30,000 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will be responsible for managing complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish. You will work with both internal and external stakeholders to ensure complaints are resolved smoothly and within agreed timescales, keeping customers fully informed and engaged throughout the process. This role plays a key part in ensuring customer satisfaction and driving continuous improvement in service delivery. Key Duties Manage and oversee a varied caseload of complaints, Housing Ombudsman and MP enquiries, ensuring cases are resolved within timescales. Provide excellent, customer-focused communication and keep residents regularly informed throughout their complaint journey. Build strong working relationships with colleagues across service areas, holding teams accountable for timely and effective responses. Analyse complaint trends and identify opportunities for service improvement, sharing insights with managers and service areas. Drive continuous improvement in complaints handling, ensuring learning from complaints informs future policy and practice. Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Complaints Officer we're seeking someone who can bring: Proven experience in managing complaint cases and engaging with customers effectively. Strong communication and relationship-building skills. A proactive mindset and passion for improving customer experiences. The ability to analyse data, identify trends and influence service improvements. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Oct 17, 2025
Full time
Complaints Officer London Bridge Up to £30,000 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will be responsible for managing complaint cases, Housing Ombudsman enquiries and MP enquiries from start to finish. You will work with both internal and external stakeholders to ensure complaints are resolved smoothly and within agreed timescales, keeping customers fully informed and engaged throughout the process. This role plays a key part in ensuring customer satisfaction and driving continuous improvement in service delivery. Key Duties Manage and oversee a varied caseload of complaints, Housing Ombudsman and MP enquiries, ensuring cases are resolved within timescales. Provide excellent, customer-focused communication and keep residents regularly informed throughout their complaint journey. Build strong working relationships with colleagues across service areas, holding teams accountable for timely and effective responses. Analyse complaint trends and identify opportunities for service improvement, sharing insights with managers and service areas. Drive continuous improvement in complaints handling, ensuring learning from complaints informs future policy and practice. Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Complaints Officer we're seeking someone who can bring: Proven experience in managing complaint cases and engaging with customers effectively. Strong communication and relationship-building skills. A proactive mindset and passion for improving customer experiences. The ability to analyse data, identify trends and influence service improvements. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support for learning and career development Hybrid working options available Diversity, Inclusion & Accessibility Equity, diversity, and inclusion are at the heart of who we are at Hyde. We're committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. At Hyde, inclusivity isn't a one-off initiative - it's embedded in our culture and central to how we work every day. As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond. We reserve the right to close this advert early if a suitable candidate is identified.
Roofer Trade Supervisor Rochester - covering various Kent postcodes Up to £48,000 Hyde is looking to recruit a Roofer Trade Supervisor . Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment and contribute to their community. As a Roofer Trade Supervisor at Hyde, you will take a hands-on, mobile role, spending most of your time out of the office, managing a team of roofers and ensuring that works are delivered to a high standard. This role will focus on both internal and external roofing repairs, requiring strong technical expertise, problem-solving skills, and leadership to ensure successful delivery across our Kent patch. Responsibilities Manage and lead a team of 8 roofers, ensuring right first-time completion of roofing works. Carry out site visits to monitor quality, progress, and health and safety compliance. Work closely with subcontractors to ensure works are completed on time, within budget, and to the required standard. Support and guide operatives in problem-solving across all roofing disciplines, including flat roofing, pitched roofing, and liquid plastics. Monitor budgets and ensure repairs are raised and allocated to the correct codes. Report on performance, quality, and compliance in line with organisational standards. Build strong stakeholder relationships, including with residents, contractors, and internal colleagues. Skills and Experience Required Experience in roofing, with knowledge across all roofing systems (flat, pitched, and liquid plastics essential). Previous experience supervising or managing a team is preferred, but we will also consider applicants with strong roofing experience looking to step up into a supervisory role. Strong understanding of health and safety legislation and compliance requirements. Excellent problem-solving and decision-making skills. Experience working in social housing is desirable but not essential. Benefits A fantastic pension Life assurance Generous holiday allowance Award-winning flexible benefits package Volunteering days Diversity and inclusion are integral to the Hyde Group, and we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Oct 06, 2025
Full time
Roofer Trade Supervisor Rochester - covering various Kent postcodes Up to £48,000 Hyde is looking to recruit a Roofer Trade Supervisor . Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment and contribute to their community. As a Roofer Trade Supervisor at Hyde, you will take a hands-on, mobile role, spending most of your time out of the office, managing a team of roofers and ensuring that works are delivered to a high standard. This role will focus on both internal and external roofing repairs, requiring strong technical expertise, problem-solving skills, and leadership to ensure successful delivery across our Kent patch. Responsibilities Manage and lead a team of 8 roofers, ensuring right first-time completion of roofing works. Carry out site visits to monitor quality, progress, and health and safety compliance. Work closely with subcontractors to ensure works are completed on time, within budget, and to the required standard. Support and guide operatives in problem-solving across all roofing disciplines, including flat roofing, pitched roofing, and liquid plastics. Monitor budgets and ensure repairs are raised and allocated to the correct codes. Report on performance, quality, and compliance in line with organisational standards. Build strong stakeholder relationships, including with residents, contractors, and internal colleagues. Skills and Experience Required Experience in roofing, with knowledge across all roofing systems (flat, pitched, and liquid plastics essential). Previous experience supervising or managing a team is preferred, but we will also consider applicants with strong roofing experience looking to step up into a supervisory role. Strong understanding of health and safety legislation and compliance requirements. Excellent problem-solving and decision-making skills. Experience working in social housing is desirable but not essential. Benefits A fantastic pension Life assurance Generous holiday allowance Award-winning flexible benefits package Volunteering days Diversity and inclusion are integral to the Hyde Group, and we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace where everyone is proud to be unique. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.
Housing Scheme Officer FTC until 3rd August 2026 Part Time 24 hours (Monday-Thursday 9am-4pm - alternative working patterns also negotiable between mon-fri 9am-5pm) Chichester ( Britannia Court Gardens, Westwood Close, Bosham, Chichester PO18 8AG) Up to £29,645 FTE (£20,328 pro rata) Hyde is looking for a Housing Scheme Officer to join our collaborative and values-driven team click apply for full job details
Sep 23, 2025
Full time
Housing Scheme Officer FTC until 3rd August 2026 Part Time 24 hours (Monday-Thursday 9am-4pm - alternative working patterns also negotiable between mon-fri 9am-5pm) Chichester ( Britannia Court Gardens, Westwood Close, Bosham, Chichester PO18 8AG) Up to £29,645 FTE (£20,328 pro rata) Hyde is looking for a Housing Scheme Officer to join our collaborative and values-driven team click apply for full job details
