CHS Group

Corporate Complaints Manager Cambridge Permanent Full-Time This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported. You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure. You ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code. You ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience. About the role Reporting to the Executive Director, Customers Services you will: Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases. Analyse complaint data and identify trends, root causes, and opportunities for improvement Support continuous improvement across the complaints process and customer experience Prepare our internal and external reporting and self-assessments and ensure they are published on time. What You ll Bring You ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues. Experience Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment Experience of implementing change to drive up standards and performance Experience of using and improving databases / IT systems for customer and/or complaints data. Experience of collating and presenting data to a range of audiences Good knowledge of the Housing Ombudsman s Complaints Handling Code and regulatory framework for social housing Skills Excellent communication, influencing and listening skills Outstanding customer focus with the ability to balance empathy, accountability and operational compliance Excellent investigative and problem-solving skills Excellent analytical skills, using data to drive improvement Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs A collaborative and assertive approach to working with colleagues and teams to drive improvement Qualification: Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards. Hybrid Working Arrangements the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration. Benefits of working for CHS Group: Employee discount scheme (retail, leisure, gym membership and fitness equipment) Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) Employee Assistance Programme Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. Cycle to work scheme (salary sacrifice) One day off a year to volunteer for a charity of your choice 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff) Company sick pay 58p per mile business mileage allowance Refer a friend scheme (£250) Contributory pension scheme, which both you and CHS contribute to Enhanced maternity and paternity leave Flexible Working Policy Full induction Comprehensive free training and development opportunities with paid time off Free DBS (for relevant posts) Free onsite/nearby parking Hybrid Working Policy Flexitime As part of the recruitment and selection process candidates will be required to complete a Personality Profiler CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026 INTERVIEWS: Friday 31st July 2026

ICT Security Support Technician Cambridge Full-Time (35 Hours per week) Permanent The successful candidate will be based at our clients head office in Cambridge CB24 9ZR, with the optional flexibility of hybrid working to support work life balance, whilst meeting the requirements of the role About the role: As the ICT Security Support Technician, you ll support our clients cyber security operations, by assisting with the protection of digital assets, networks, and systems from cyber threats. You ll identify, monitor and respond to security incidents, conducting routine security checks, and supporting the wider IT team with implementing best security practices. As the ICT Security Support Technician, your duties will include: Assist in the monitoring and analysis of security alerts and logs, using security tools such as SIEM systems. Help to identify and respond to security incidents, in line with their incident response process. Conduct routine vulnerability scans and support in remediation activities. Support with user awareness initiatives including phishing simulations and cyber hygiene campaigns. Assist in maintaining and updating security documentation, including asset registers, risk logs and access control records. Monitor patch management schedules and assist in ensuring timely updates to systems and applications. About you: Knowledge of Networking Fundamentals Understanding of TCP/IP, OSI model, routing, switching, firewalls, and network protocols and basic network troubleshooting skills. Be familiar with Windows and Linux environments, including basic command-line operations. Have basic IT Support experience in helpdesk, technical support, or general IT assistance roles. Experience with installing, configuring, and troubleshooting computer hardware and software. Access to transport for work purposes and business insurance for own vehicle where appropriate. Benefits - Employee discount scheme (retail, leisure, gym membership and fitness equipment) - Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone) - Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning - Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. - Employee Assistance Programme - Cycle to work scheme (salary sacrifice) - One day off a year to volunteer for a charity of your choice - 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service - Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff) - Company sick pay - 58p per mile business mileage allowance - Refer a friend scheme (£250) - Contributory pension scheme, which both you and our client contribute to - Enhanced maternity and paternity leave - Flexible Working Policy - Full induction - Comprehensive free training and development opportunities with paid time off - Free onsite/nearby parking - Hybrid Working Policy - Flexitime Please note this role is subject to a basic DBS application. Closing Date: midnight Sunday 5 July 2026 Interviews to be held: week commencing 13 July 2026

Project - Senior M&E Quantity Surveyor Required - North West London - Up To 85,000 Plus package - Residential I'm currently working with a national MEP Contractor who has a rich history of being involved in some of the most prestigious projects across London and the UK. They have recently secured a new 40m Residential New Build project based in North London and require an experienced/ senior M&E QS to run the day to day duties for this scheme from cradle to grave. This is a live project due to additional phases being secured by my client so there will be work to get stuck into from the start. Experience working within the residential sector would be highly beneficial along with experience working for a top 10 M&E Contractor. Experience managing M&E Projects valued over 10m within the UK would be expected with a proven track record of completing projects through to final handover. The client has a great reputation within the industry for training, development and staff well being. Skills and Attributes Needed: Sub-contract Procurement and Account Management Regular assessment of work and variation assessment Valuations Timely submissions in accordance with Contract requirements to maximise profit and cash flow. Regular reporting of accurate cost value reconciliations and forecasting. Identifying risks and making recommendations as to how risk can be overcome. Identifying and exploiting fully opportunities Contractual Matters Develop and foster collaborative working relationships with Client, Client Representatives, Supply Chain and internal Teams. Ability to lead and be a good team player Presentation and written communication skills Excellent communication skills Planning and organisation Experience with Outlook, Word & Excel Remuneration Competitive salary 25 days holiday (up to 30 days with service) plus bank holidays Flexible holiday scheme Private healthcare scheme Pension scheme Wellbeing and employee assistance programme For more information, get in contact on the below details