CHS Group

Executive Director, Customer Services Cambridge £102,500 per annum This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder. Mission and ambition CHS Group is an independent charitable housing association and social enterprise serving Cambridge and Cambridgeshire. We provide affordable rented and shared ownership homes, housing with care for older people, supported housing, and a range of community services that help people build stability, independence and opportunity. We currently own and manage over 3,000 homes across the county. Founded in 1927, our mission to meet the need for affordable homes in and around Cambridge is as relevant and urgent today as it has ever been. As a locally rooted organisation, we combine strong community connections with the ambition to deliver high-quality homes and services that enable people to flourish. CHS is a well-led, financially strong organisation with the highest governance and viability ratings of G1/V1. We are ambitious for our customers and place them at the heart of everything we do, building on well-established tenant engagement and a strong commitment to listening, learning and improving. With the development of a new Corporate Plan, ongoing digital development, and a clear focus on service excellence, this is an exciting time to join us and lead and shape the next phase of our housing management and customer services, while also overseeing complaints and our small development team. The person we need Our new Executive Director will bring: A strong track record of strategic leadership in housing management and customer services within a regulated environment, delivering excellent outcomes and building a high-performance, customer-focused culture. In-depth expertise in housing legislation, tenancy law, safeguarding, and the regulatory framework for social housing. Proven success in improving customer satisfaction, service accessibility, and operational performance through effective use of data, insight, and service design. Experience of leading high-quality complaint handling, embedding learning, and using insight to drive service improvement. Experience of leading digital and process change that enhances the customer experience and improves organisational effectiveness. The ambition, judgement, and partnership skills to evolve services, inspire colleagues, and help deliver our new Corporate Plan. Ofqual-regulated level 5 qualification in housing management / foundation degree (or equivalent). A credible and collaborative leader, you will bring the communication skills, presence and emotional intelligence to build strong relationships with the Board, colleagues, tenants and partners. You will also demonstrate the integrity, values and personal qualities that reflect CHS s culture and ways of working. Deadline for applications: 5pm Sunday, 14th June 2026 Interview dates: Friday, 3rd July 2026

Executive Director, Customer Services Cambridge £102,500 per annum This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder. Mission and ambition CHS Group is an independent charitable housing association and social enterprise serving Cambridge and Cambridgeshire. We provide affordable rented and shared ownership homes, housing with care for older people, supported housing, and a range of community services that help people build stability, independence and opportunity. We currently own and manage over 3,000 homes across the county. Founded in 1927, our mission to meet the need for affordable homes in and around Cambridge is as relevant and urgent today as it has ever been. As a locally rooted organisation, we combine strong community connections with the ambition to deliver high-quality homes and services that enable people to flourish. CHS is a well-led, financially strong organisation with the highest governance and viability ratings of G1/V1. We are ambitious for our customers and place them at the heart of everything we do, building on well-established tenant engagement and a strong commitment to listening, learning and improving. With the development of a new Corporate Plan, ongoing digital development, and a clear focus on service excellence, this is an exciting time to join us and lead and shape the next phase of our housing management and customer services, while also overseeing complaints and our small development team. The person we need Our new Executive Director will bring: A strong track record of strategic leadership in housing management and customer services within a regulated environment, delivering excellent outcomes and building a high-performance, customer-focused culture. In-depth expertise in housing legislation, tenancy law, safeguarding, and the regulatory framework for social housing. Proven success in improving customer satisfaction, service accessibility, and operational performance through effective use of data, insight, and service design. Experience of leading high-quality complaint handling, embedding learning, and using insight to drive service improvement. Experience of leading digital and process change that enhances the customer experience and improves organisational effectiveness. The ambition, judgement, and partnership skills to evolve services, inspire colleagues, and help deliver our new Corporate Plan. Ofqual-regulated level 5 qualification in housing management / foundation degree (or equivalent). A credible and collaborative leader, you will bring the communication skills, presence and emotional intelligence to build strong relationships with the Board, colleagues, tenants and partners. You will also demonstrate the integrity, values and personal qualities that reflect CHS s culture and ways of working. Deadline for applications: 5pm Sunday, 14th June 2026 Interview dates: Friday, 3rd July 2026

Project - Senior M&E Quantity Surveyor Required - North West London - Up To 85,000 Plus package - Residential I'm currently working with a national MEP Contractor who has a rich history of being involved in some of the most prestigious projects across London and the UK. They have recently secured a new 40m Residential New Build project based in North London and require an experienced/ senior M&E QS to run the day to day duties for this scheme from cradle to grave. This is a live project due to additional phases being secured by my client so there will be work to get stuck into from the start. Experience working within the residential sector would be highly beneficial along with experience working for a top 10 M&E Contractor. Experience managing M&E Projects valued over 10m within the UK would be expected with a proven track record of completing projects through to final handover. The client has a great reputation within the industry for training, development and staff well being. Skills and Attributes Needed: Sub-contract Procurement and Account Management Regular assessment of work and variation assessment Valuations Timely submissions in accordance with Contract requirements to maximise profit and cash flow. Regular reporting of accurate cost value reconciliations and forecasting. Identifying risks and making recommendations as to how risk can be overcome. Identifying and exploiting fully opportunities Contractual Matters Develop and foster collaborative working relationships with Client, Client Representatives, Supply Chain and internal Teams. Ability to lead and be a good team player Presentation and written communication skills Excellent communication skills Planning and organisation Experience with Outlook, Word & Excel Remuneration Competitive salary 25 days holiday (up to 30 days with service) plus bank holidays Flexible holiday scheme Private healthcare scheme Pension scheme Wellbeing and employee assistance programme For more information, get in contact on the below details