The Royal Parks
Operations Assistant - Sport & Leisure The Regent s Park, London, NW1 The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year. We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working up to 40 hours per week, including at least one weekend day per week. The Benefits - Salary of £28,808 per annum - 26 days' annual leave plus public holidays, increasing to 29 days after three years service (pro rata) - Pension scheme (3% employee contribution; up to 10% employer contribution) - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme This is a fantastic opportunity for a customer-focused individual to join our thriving organisation. You ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same. Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you re truly valued. So, if you re looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today! The Role As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regent s Park Tennis venues, from arrival through to departure. Acting as a first point of contact, you ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service. You ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly. Additionally, you will: - Provide information about the surrounding park environment - Process bookings for all visitors - Handle tenders in line with financial policies - Support the preparation of areas for activities and events - Attend team briefings - Follow safeguarding guidelines for children and adults at risk About You To be considered as an Operations Assistant, you will need: - Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience - Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel - Excellent communication skills, along with the ability to effectively communicate with a range of audiences - Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. Other organisations may call this role Customer Service Assistant, Leisure Assistant, Sports Facilities Assistant, Visitor Services Assistant, or Front of House Assistant. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you want to become an Operations Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Operations Assistant - Sport & Leisure The Regent s Park, London, NW1 The Organisation The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year. We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working up to 40 hours per week, including at least one weekend day per week. The Benefits - Salary of £28,808 per annum - 26 days' annual leave plus public holidays, increasing to 29 days after three years service (pro rata) - Pension scheme (3% employee contribution; up to 10% employer contribution) - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme This is a fantastic opportunity for a customer-focused individual to join our thriving organisation. You ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same. Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you re truly valued. So, if you re looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today! The Role As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regent s Park Tennis venues, from arrival through to departure. Acting as a first point of contact, you ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service. You ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly. Additionally, you will: - Provide information about the surrounding park environment - Process bookings for all visitors - Handle tenders in line with financial policies - Support the preparation of areas for activities and events - Attend team briefings - Follow safeguarding guidelines for children and adults at risk About You To be considered as an Operations Assistant, you will need: - Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience - Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel - Excellent communication skills, along with the ability to effectively communicate with a range of audiences - Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. Other organisations may call this role Customer Service Assistant, Leisure Assistant, Sports Facilities Assistant, Visitor Services Assistant, or Front of House Assistant. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you want to become an Operations Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
The Royal Parks
About Us The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year. We are now looking for a permanent Retail Assistant to join our team in our first flagship shop, the Boat House. The Benefits Salary of £25,927 per annum (£13.85/hour) 26 days' annual leave (pro rata) plus public holidays Learning and development opportunities Working in a beautiful location This is a fantastic opportunity for an enthusiastic, customer-focused individual looking for a role in a stunning location with our flourishing organisation. You ll play a key role in driving our retail ambitions whilst forging a rewarding career, all within our first flagship store amidst the peaceful and historic backdrop of Hyde Park as well as being at the forefront of the mobile and pop up activities we will be launching this year across the central Royal Parks. Found beside the Serpentine lake, our Boat House shop offers a wide range of sustainable, high quality products and product ranges with a modern twist. From keepsakes to outdoor accessories, we are proud of our ethically sourced ranges and products from UK manufacturers, the majority of which are recyclable or have re-purposed elements. We will be taking these ranges out into the Parks as we explore new opportunities for mobile and pop up retail. We ll provide you with excellent initial training when you join our welcoming and dedicated team, not to mention all the support you need to get you started. The Role As a Retail Assistant, you will support our retail operations, covering our retail shop, pop up and fulfilment roles primarily at the Boat House in Hyde Park and potentially progressing to other outlets. Supporting the Retail Manager and Supervisor, you will help to meet sales targets, provide excellent customer service and ensure exemplary visual merchandising and housekeeping standards. You will also process deliveries, fulfil eCommerce orders, support the management of team rotas and create opportunities for upselling, encouraging donations, and support our mobile retail and pop up activities. Please note, this role will involve lifting and manoeuvring stock. About You To be considered as a Retail Assistant, you will need: Excellent customer service standards Excellent time keeping skills A good level of numeracy Resilience, energy and a passion for selling A proactive, can-do attitude To be happy to travel to work in one of the other, central Royal Parks if required. Other organisations may call this role Retail Customer Assistant, Shop Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you are interested in this unique opportunity as a Retail Assistant, please apply via the button shown. Successful candidates will be appointed on merit.
About Us The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with tens of millions of visits every year. We are now looking for a permanent Retail Assistant to join our team in our first flagship shop, the Boat House. The Benefits Salary of £25,927 per annum (£13.85/hour) 26 days' annual leave (pro rata) plus public holidays Learning and development opportunities Working in a beautiful location This is a fantastic opportunity for an enthusiastic, customer-focused individual looking for a role in a stunning location with our flourishing organisation. You ll play a key role in driving our retail ambitions whilst forging a rewarding career, all within our first flagship store amidst the peaceful and historic backdrop of Hyde Park as well as being at the forefront of the mobile and pop up activities we will be launching this year across the central Royal Parks. Found beside the Serpentine lake, our Boat House shop offers a wide range of sustainable, high quality products and product ranges with a modern twist. From keepsakes to outdoor accessories, we are proud of our ethically sourced ranges and products from UK manufacturers, the majority of which are recyclable or have re-purposed elements. We will be taking these ranges out into the Parks as we explore new opportunities for mobile and pop up retail. We ll provide you with excellent initial training when you join our welcoming and dedicated team, not to mention all the support you need to get you started. The Role As a Retail Assistant, you will support our retail operations, covering our retail shop, pop up and fulfilment roles primarily at the Boat House in Hyde Park and potentially progressing to other outlets. Supporting the Retail Manager and Supervisor, you will help to meet sales targets, provide excellent customer service and ensure exemplary visual merchandising and housekeeping standards. You will also process deliveries, fulfil eCommerce orders, support the management of team rotas and create opportunities for upselling, encouraging donations, and support our mobile retail and pop up activities. Please note, this role will involve lifting and manoeuvring stock. About You To be considered as a Retail Assistant, you will need: Excellent customer service standards Excellent time keeping skills A good level of numeracy Resilience, energy and a passion for selling A proactive, can-do attitude To be happy to travel to work in one of the other, central Royal Parks if required. Other organisations may call this role Retail Customer Assistant, Shop Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you are interested in this unique opportunity as a Retail Assistant, please apply via the button shown. Successful candidates will be appointed on merit.
