CoreCom Consulting
City, Leeds
Senior Service Designer Location: Leeds (hybrid, 2 days a week) Salary: Up to 60,000 plus up to 12% performance-related bonus (paid annually in April) Type: Permanent, with two vacancies available About the opportunity A well-established UK financial services organisation is building its service design capability and is looking for Senior Service Designers to help deliver its Customer Experience strategy. The organisation is moving away from improving things channel by channel and toward designing services end to end around the needs of customers and colleagues. You'll help shape and prioritise that change, with input into long-term corporate planning. You'll join a new service design group within a wider Customer Change and Business Readiness function, working alongside a service architect and fellow senior service designers. What you'll do Explore the moments that matter to customers and colleagues, using data, insight and conversations with the people doing the work Design future services end to end, considering upstream, downstream and cross-channel impacts Help identify priorities and move initiatives through delivery and into continuous improvement Work on a varied portfolio, which could include a mobile app, knowledge and communications, channel consistency, and major customer journeys such as buying a first home, bereavement, power of attorney and financial difficulty Build relationships and influence decisions with colleagues, architects and senior leaders across the business What we're looking for Essential Proven experience designing services end to end across multiple channels The ability to look beyond a single touchpoint and understand wider impacts across the journey Important A self-starting approach, and comfort working with ambiguity as the portfolio takes shape The ability to identify the right people, build relationships and navigate a large organisation A balanced view of customer, people and process needs Not required Financial services experience. Full support is provided to learn the sector. Mastery of every service design tool. Techniques can be developed over time. This would suit someone with a couple of years' hands-on service design experience who is ready for their next step up. What's on offer Salary up to 60,000 Annual bonus of up to 12% Pension contributions, plus further benefits tailored to different life stages Hybrid working from a Leeds office The chance to shape a new capability and make a visible impact on customer and colleague journeys across the business Interested? Apply now!
Senior Service Designer Location: Leeds (hybrid, 2 days a week) Salary: Up to 60,000 plus up to 12% performance-related bonus (paid annually in April) Type: Permanent, with two vacancies available About the opportunity A well-established UK financial services organisation is building its service design capability and is looking for Senior Service Designers to help deliver its Customer Experience strategy. The organisation is moving away from improving things channel by channel and toward designing services end to end around the needs of customers and colleagues. You'll help shape and prioritise that change, with input into long-term corporate planning. You'll join a new service design group within a wider Customer Change and Business Readiness function, working alongside a service architect and fellow senior service designers. What you'll do Explore the moments that matter to customers and colleagues, using data, insight and conversations with the people doing the work Design future services end to end, considering upstream, downstream and cross-channel impacts Help identify priorities and move initiatives through delivery and into continuous improvement Work on a varied portfolio, which could include a mobile app, knowledge and communications, channel consistency, and major customer journeys such as buying a first home, bereavement, power of attorney and financial difficulty Build relationships and influence decisions with colleagues, architects and senior leaders across the business What we're looking for Essential Proven experience designing services end to end across multiple channels The ability to look beyond a single touchpoint and understand wider impacts across the journey Important A self-starting approach, and comfort working with ambiguity as the portfolio takes shape The ability to identify the right people, build relationships and navigate a large organisation A balanced view of customer, people and process needs Not required Financial services experience. Full support is provided to learn the sector. Mastery of every service design tool. Techniques can be developed over time. This would suit someone with a couple of years' hands-on service design experience who is ready for their next step up. What's on offer Salary up to 60,000 Annual bonus of up to 12% Pension contributions, plus further benefits tailored to different life stages Hybrid working from a Leeds office The chance to shape a new capability and make a visible impact on customer and colleague journeys across the business Interested? Apply now!
CoreCom Consulting
City, Belfast
Junior AI Engineer Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don't have a degree we definitely want to hear from you! Why choose CTA? We are an inclusive and diverse technology academy committed to creating equitable opportunities for those looking to work in tech. Our academy pays a competitive salary, above the National Living Wage from day one while you train, before finding the ideal client project for you to work on using the skills you've gained. About the role You'll be joining us as an Associate Technology Consultant, working across AI Engineering and Software Quality Engineering . It all starts with our introductory training courses, covering everything you need to know to get started in the world of consulting. Our in-depth training is full time and is delivered on a hybrid learning basis (classroom & and remote). After a period of training you'll have the opportunity to gain industry experience by working with one or more of our clients as an AI Engineer & Software Quality Engineer. While doing this you'll get continued support from us and the client you work with. Our programme is designed as a two-year journey, giving you the opportunity to build meaningful industry experience, develop your technical and professional skills, and establish a strong foundation for your career. At the end of the programme, there may be opportunities to move into a permanent role with your client, depending on individual performance and opportunities available within the client organisation at the time. What does our Academy offer? A route into the tech industry as an Associate Technology Consultant, specialising in AI Engineering and Software Quality Engineering Training in core tech skills, including Agile, SQL, databases, APIs, programming, software testing and test automation. An introduction to data science, including data analysis, statistics and visualisation. Training in Python and tools such as NumPy, Pandas and PyTest. An introduction to AI and Machine Learning, including LLMs, SLMs and traditional ML models. Specialist training in AI testing, model performance, data quality, deployment and monitoring. Hands-on experience working on real-world projects with industry-leading clients. Ongoing learning, development and support from experienced trainers and consultants. Opportunities to gain industry-recognised certifications, including ISTQB, AWS, Azure and Scrum. About you A passion for technology and a willingness to learn Strong communication skills Good organisational skills Strong work ethic What's in it for you? - Earn a salary from day one of training, with structured career development, ongoing support and opportunities for salary progression throughout the programme - 25 days holidays , plus bank holidays. - 5% matched employer pension contributions. - Access to Mintago, our financial wellbeing partner - Connect with a personal financial advisor for support with planning, mortgages, pension, and more! - Virtual GP and Online Prescriptions - Say goodbye to long NHS wait times! (Your partners/kids can also access this). - Employee Assistance Programming - Including 6 counselling sessions per life event with a BACP-accredited counsellor. - Cycle to Work scheme - Purchase a bike through Bike2Work and spread the purchase across 12 months. - Retail discounts - Save at 200+ UK brands, including supermarkets, cinemas, and restaurants. and more! What Happens Next? Apply - Submit your CV below. Screening Call Short Video Interview - We'll invite you to a 30-minute Teams video call to learn about you, discuss the role, and ask a few competency-based questions. Technical Aptitude test In-Person Assessment Centre - Successful candidates will be invited to our in-person assessment centre with the client. Offer Timelines 1st Stage Interviews - Will take place October/November In-Person Assessment Centr e - w/c 30th November 2026 Role start: 7th December 2026 This role is for candidates who are immediately available to interview and start a new role. We are unable to offer visa sponsorship for this role. At Corecom Technology Academy, we don't just accept differences, we celebrate them and thrive on them for the benefit of our employees, our clients and our candidates. Internally, we thrive from our differences and want our employees to be proud to be themselves and proud to be CTA. Externally, we utilise those differences to help our clients and candidates strive for a more diverse and inclusive world.
Junior AI Engineer Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Our Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact, if you don't have a degree we definitely want to hear from you! Why choose CTA? We are an inclusive and diverse technology academy committed to creating equitable opportunities for those looking to work in tech. Our academy pays a competitive salary, above the National Living Wage from day one while you train, before finding the ideal client project for you to work on using the skills you've gained. About the role You'll be joining us as an Associate Technology Consultant, working across AI Engineering and Software Quality Engineering . It all starts with our introductory training courses, covering everything you need to know to get started in the world of consulting. Our in-depth training is full time and is delivered on a hybrid learning basis (classroom & and remote). After a period of training you'll have the opportunity to gain industry experience by working with one or more of our clients as an AI Engineer & Software Quality Engineer. While doing this you'll get continued support from us and the client you work with. Our programme is designed as a two-year journey, giving you the opportunity to build meaningful industry experience, develop your technical and professional skills, and establish a strong foundation for your career. At the end of the programme, there may be opportunities to move into a permanent role with your client, depending on individual performance and opportunities available within the client organisation at the time. What does our Academy offer? A route into the tech industry as an Associate Technology Consultant, specialising in AI Engineering and Software Quality Engineering Training in core tech skills, including Agile, SQL, databases, APIs, programming, software testing and test automation. An introduction to data science, including data analysis, statistics and visualisation. Training in Python and tools such as NumPy, Pandas and PyTest. An introduction to AI and Machine Learning, including LLMs, SLMs and traditional ML models. Specialist training in AI testing, model performance, data quality, deployment and monitoring. Hands-on experience working on real-world projects with industry-leading clients. Ongoing learning, development and support from experienced trainers and consultants. Opportunities to gain industry-recognised certifications, including ISTQB, AWS, Azure and Scrum. About you A passion for technology and a willingness to learn Strong communication skills Good organisational skills Strong work ethic What's in it for you? - Earn a salary from day one of training, with structured career development, ongoing support and opportunities for salary progression throughout the programme - 25 days holidays , plus bank holidays. - 5% matched employer pension contributions. - Access to Mintago, our financial wellbeing partner - Connect with a personal financial advisor for support with planning, mortgages, pension, and more! - Virtual GP and Online Prescriptions - Say goodbye to long NHS wait times! (Your partners/kids can also access this). - Employee Assistance Programming - Including 6 counselling sessions per life event with a BACP-accredited counsellor. - Cycle to Work scheme - Purchase a bike through Bike2Work and spread the purchase across 12 months. - Retail discounts - Save at 200+ UK brands, including supermarkets, cinemas, and restaurants. and more! What Happens Next? Apply - Submit your CV below. Screening Call Short Video Interview - We'll invite you to a 30-minute Teams video call to learn about you, discuss the role, and ask a few competency-based questions. Technical Aptitude test In-Person Assessment Centre - Successful candidates will be invited to our in-person assessment centre with the client. Offer Timelines 1st Stage Interviews - Will take place October/November In-Person Assessment Centr e - w/c 30th November 2026 Role start: 7th December 2026 This role is for candidates who are immediately available to interview and start a new role. We are unable to offer visa sponsorship for this role. At Corecom Technology Academy, we don't just accept differences, we celebrate them and thrive on them for the benefit of our employees, our clients and our candidates. Internally, we thrive from our differences and want our employees to be proud to be themselves and proud to be CTA. Externally, we utilise those differences to help our clients and candidates strive for a more diverse and inclusive world.
