AWD Recruitment
Astwood Bank, Worcestershire
2nd Line IT Support Engineer A fantastic opportunity for an experienced 2nd / 3rd Line IT Support Engineer who enjoys hands-on troubleshooting, technical variety and taking ownership of escalated support issues. This role would suit someone confident across Microsoft 365, Windows Server as well as desktop, networking troubleshooting and user support, exposure to 3rd Line support work is highly beneficial, as there will be a requirement to get involved in both 2nd and 3rd Line technical support across a varied MSP client base. If you ve also worked in the following roles, we d also like to hear from you: IT Support Engineer, 2nd / 3rd Line Support Engineer, IT Support Technician, 2nd Line IT Support Technician, Service Desk Analyst, Technical Support Engineer, Helpdesk Analyst, Desktop Support Engineer, Service Desk Analyst, ICT Technician, IT Technician, IT Support Analyst SALARY: up to £38,000 per annum (depending on experience) + Benefits LOCATION: Redditch, Worcestershire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday Friday, 09 30 JOB OVERVIEW This is an exciting opportunity for a motivated 2nd Line IT Support Engineer who enjoys solving technical problems, taking ownership of issues and delivering excellent customer service. Working as the 2nd Line IT Support Engineer, you will provide technical support to a diverse client base, resolving escalated incidents and service requests across hardware, software, operating systems, user access, networking and Microsoft 365 environments. As the 2nd Line IT Support Engineer, you will work within agreed SLAs, communicate clearly with technical and non-technical customers and support client projects, migrations, upgrades, deployments and system improvements. APPLY TODAY Ready to make your next career move? Apply Now with your CV and Cover Letter explaining why you would be suitable for the role for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Providing Technical Support: Deliver 2nd Line support to a diverse range of clients across different systems, environments and business sectors Managing Escalated Issues: Take ownership of escalated incidents and service requests through to resolution Meeting Service Levels: Work within agreed SLAs and customer service expectations Troubleshooting IT Problems: Resolve hardware, software, operating system, network and user-access issues Supporting Microsoft 365: Provide support for Exchange Online, Outlook, Teams, SharePoint and OneDrive Managing User Access: Troubleshoot user accounts, permissions and access within Microsoft Entra ID and Active Directory Supporting End-User Devices: Support Windows 10/11 desktops, laptops, Mac devices and other end-user equipment Resolving Network Issues: Troubleshoot TCP/IP, DNS, DHCP, Wi-Fi, VPN and general connectivity issues Checking Backups: Complete backup checks and remediate failed backup jobs Deploying IT Equipment: Assist with the deployment, configuration and maintenance of PCs, laptops, peripherals and other IT equipment Maintaining Documentation: Keep client documentation, technical notes and knowledge bases up to date Supporting Client Projects: Assist with migrations, upgrades, deployments and system improvements Guiding Colleagues: Provide technical guidance and support to 1st Line colleagues where appropriate CANDIDATE REQUIREMENTS Previous experience working in a 2nd Line IT Support role. Any 3rd Line Technical Support would be highly desirable MSP experience would be ideal Strong experience supporting Windows 10/11 environments Good working knowledge of Microsoft 365 and its core services Experience with Active Directory and/or Microsoft Entra ID A good understanding of networking fundamentals, including DNS, DHCP, TCP/IP and VPNs Experience troubleshooting hardware, software and connectivity problems Experience working to SLAs and prioritising a busy support queue Experience supporting Mac devices A customer-focused approach with the ability to explain technical issues clearly to non-technical users Effective communication skills with people at all levels Ability to work independently while contributing effectively as part of a team Willingness to learn new technologies and work across different client environments BENEFITS 23 days holiday (including birthday and 2 days Christmas break) + Bank Holidays Company NEST pension Training and professional development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter explaining why you would be suitable for the role to our Recruitment Team who will review your details. CV s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15045 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Redditch, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
2nd Line IT Support Engineer A fantastic opportunity for an experienced 2nd / 3rd Line IT Support Engineer who enjoys hands-on troubleshooting, technical variety and taking ownership of escalated support issues. This role would suit someone confident across Microsoft 365, Windows Server as well as desktop, networking troubleshooting and user support, exposure to 3rd Line support work is highly beneficial, as there will be a requirement to get involved in both 2nd and 3rd Line technical support across a varied MSP client base. If you ve also worked in the following roles, we d also like to hear from you: IT Support Engineer, 2nd / 3rd Line Support Engineer, IT Support Technician, 2nd Line IT Support Technician, Service Desk Analyst, Technical Support Engineer, Helpdesk Analyst, Desktop Support Engineer, Service Desk Analyst, ICT Technician, IT Technician, IT Support Analyst SALARY: up to £38,000 per annum (depending on experience) + Benefits LOCATION: Redditch, Worcestershire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday Friday, 09 30 JOB OVERVIEW This is an exciting opportunity for a motivated 2nd Line IT Support Engineer who enjoys solving technical problems, taking ownership of issues and delivering excellent customer service. Working as the 2nd Line IT Support Engineer, you will provide technical support to a diverse client base, resolving escalated incidents and service requests across hardware, software, operating systems, user access, networking and Microsoft 365 environments. As the 2nd Line IT Support Engineer, you will work within agreed SLAs, communicate clearly with technical and non-technical customers and support client projects, migrations, upgrades, deployments and system improvements. APPLY TODAY Ready to make your next career move? Apply Now with your CV and Cover Letter explaining why you would be suitable for the role for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: Providing Technical Support: Deliver 2nd Line support to a diverse range of clients across different systems, environments and business sectors Managing Escalated Issues: Take ownership of escalated incidents and service requests through to resolution Meeting Service Levels: Work within agreed SLAs and customer service expectations Troubleshooting IT Problems: Resolve hardware, software, operating system, network and user-access issues Supporting Microsoft 365: Provide support for Exchange Online, Outlook, Teams, SharePoint and OneDrive Managing User Access: Troubleshoot user accounts, permissions and access within Microsoft Entra ID and Active Directory Supporting End-User Devices: Support Windows 10/11 desktops, laptops, Mac devices and other end-user equipment Resolving Network Issues: Troubleshoot TCP/IP, DNS, DHCP, Wi-Fi, VPN and general connectivity issues Checking Backups: Complete backup checks and remediate failed backup jobs Deploying IT Equipment: Assist with the deployment, configuration and maintenance of PCs, laptops, peripherals and other IT equipment Maintaining Documentation: Keep client documentation, technical notes and knowledge bases up to date Supporting Client Projects: Assist with migrations, upgrades, deployments and system improvements Guiding Colleagues: Provide technical guidance and support to 1st Line colleagues where appropriate CANDIDATE REQUIREMENTS Previous experience working in a 2nd Line IT Support role. Any 3rd Line Technical Support would be highly desirable MSP experience would be ideal Strong experience supporting Windows 10/11 environments Good working knowledge of Microsoft 365 and its core services Experience with Active Directory and/or Microsoft Entra ID A good understanding of networking fundamentals, including DNS, DHCP, TCP/IP and VPNs Experience troubleshooting hardware, software and connectivity problems Experience working to SLAs and prioritising a busy support queue Experience supporting Mac devices A customer-focused approach with the ability to explain technical issues clearly to non-technical users Effective communication skills with people at all levels Ability to work independently while contributing effectively as part of a team Willingness to learn new technologies and work across different client environments BENEFITS 23 days holiday (including birthday and 2 days Christmas break) + Bank Holidays Company NEST pension Training and professional development opportunities HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter explaining why you would be suitable for the role to our Recruitment Team who will review your details. CV s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15045 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Redditch, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
AWD Recruitment
Crosby, Merseyside
Energy Compliance Manager Are you a motivated energy, utilities or compliance professional with a good understanding of heat networks and the new regulations? Or are you an enthusiastic energy, utilities, compliance, housing, property or regulated services professional looking to develop your career in heat networks and energy compliance? This is a great opportunity to step into a newly created role where you can build on your existing experience, support service performance and help shape regulatory compliance across a growing energy services operation. If you ve also worked in the following roles, we d also like to hear from you: Energy Manager, Energy Operations Manager, Energy Services Manager, Compliance Manager, Utilities Manager, Utilities Compliance Manager, Heat Networks Manager, Sustainability Manager, Heat Networks Compliance Manager, ESCo Manager, Communal Energy Manager, Metering and Billing Manager, District Energy Manager, Senior Heat Networks Consultant, Senior Energy Consultant, Senior Energy Consultant SALARY: £44,000 - £54,000 per annum (depending on experience) + Performance Bonus + Benefits. The full salary range of £48,000 - £54,000 per annum is available for candidates who meet the full role criteria. Candidates with strong transferable sector knowledge or experience of regulated activities in another sector, and the potential to develop into the full role, may be considered at £44,000 - £48,000 per annum LOCATION: Office based in Waterloo, Liverpool, with occasional travel and work in London. Hybrid working may be possible once the new role is established JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday. The business operates between 08:00 and 18:00, with occasional management cover required outside these hours for change and project activities JOB OVERVIEW This is an exciting opportunity for an Energy Compliance Manager to develop into a key role supporting regulatory compliance, performance improvement and service optimisation across managed heat network services. As the Energy Compliance Manager, you will work with internal teams and external clients to review service performance, support reporting, identify practical improvements and help the organisation respond effectively to evolving heat network regulation. The Energy Compliance Manager will also contribute to client consultancy, new business proposals, internal and client training, and wider continuous improvement activity, while continuing to build sector knowledge and confidence in a supportive environment. DUTIES Your duties as the Energy Compliance Manager include: Regulatory Compliance: Support, guide and shape the organisation in achieving and maintaining compliance with new heat network regulations Performance Monitoring: Review and monitor managed heat network services, helping to identify optimisation opportunities and support clear reporting Client Consultancy: Provide practical support to new and existing clients, helping to shape service solutions and contribute to new business proposals Training Support: Help design and deliver training and CPD sessions internally and for clients Sector Knowledge: Keep up to date with evolving regulations, implementation challenges and wider sector developments Service Improvement: Identify opportunities to improve quality, delivery, processes and service outcomes Commercial Input: Support sound commercial decisions through good business awareness, practical judgement and a willingness to learn Senior Team Contribution: Contribute positively to management discussions, support change and work collaboratively across the organisation CANDIDATE REQUIREMENTS ESSENTIAL A good understanding of heat network regulation, with the enthusiasm to continue developing your knowledge Relevant experience in energy management, regulated utilities, metering and billing, housing, property management or a related area Strong analytical skills with a focus on quality, performance and continuous improvement Demonstrable experience delivering service improvements and driving change Confident communication skills with the ability to work effectively with internal teams, senior stakeholders and external clients Good commercial awareness with the ability to make sound business decisions Self-motivated, delivery focused and able to work both collaboratively and independently A positive, solutions-focused approach with a genuine desire to solve problems and improve services DESIRABLE A background in delivering heat network related services Project or programme management skills Degree level education, or HNC / HND level with strong vocational experience and relevant qualifications Project management qualifications or related accreditation Candidates must be eligible to live and work in the UK BENEFITS Contributory workplace pension scheme Free on-site parking Company bonus based on company financial performance 23 days holiday plus statutory bank holidays, rising with service to a maximum of 27 days HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15054 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterloo, Liverpool. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Energy Compliance Manager Are you a motivated energy, utilities or compliance professional with a good understanding of heat networks and the new regulations? Or are you an enthusiastic energy, utilities, compliance, housing, property or regulated services professional looking to develop your career in heat networks and energy compliance? This is a great opportunity to step into a newly created role where you can build on your existing experience, support service performance and help shape regulatory compliance across a growing energy services operation. If you ve also worked in the following roles, we d also like to hear from you: Energy Manager, Energy Operations Manager, Energy Services Manager, Compliance Manager, Utilities Manager, Utilities Compliance Manager, Heat Networks Manager, Sustainability Manager, Heat Networks Compliance Manager, ESCo Manager, Communal Energy Manager, Metering and Billing Manager, District Energy Manager, Senior Heat Networks Consultant, Senior Energy Consultant, Senior Energy Consultant SALARY: £44,000 - £54,000 per annum (depending on experience) + Performance Bonus + Benefits. The full salary range of £48,000 - £54,000 per annum is available for candidates who meet the full role criteria. Candidates with strong transferable sector knowledge or experience of regulated activities in another sector, and the potential to develop into the full role, may be considered at £44,000 - £48,000 per annum LOCATION: Office based in Waterloo, Liverpool, with occasional travel and work in London. Hybrid working may be possible once the new role is established JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday. The business operates between 08:00 and 18:00, with occasional management cover required outside these hours for change and project activities JOB OVERVIEW This is an exciting opportunity for an Energy Compliance Manager to develop into a key role supporting regulatory compliance, performance improvement and service optimisation across managed heat network services. As the Energy Compliance Manager, you will work with internal teams and external clients to review service performance, support reporting, identify practical improvements and help the organisation respond effectively to evolving heat network regulation. The Energy Compliance Manager will also contribute to client consultancy, new business proposals, internal and client training, and wider continuous improvement activity, while continuing to build sector knowledge and confidence in a supportive environment. DUTIES Your duties as the Energy Compliance Manager include: Regulatory Compliance: Support, guide and shape the organisation in achieving and maintaining compliance with new heat network regulations Performance Monitoring: Review and monitor managed heat network services, helping to identify optimisation opportunities and support clear reporting Client Consultancy: Provide practical support to new and existing clients, helping to shape service solutions and contribute to new business proposals Training Support: Help design and deliver training and CPD sessions internally and for clients Sector Knowledge: Keep up to date with evolving regulations, implementation challenges and wider sector developments Service Improvement: Identify opportunities to improve quality, delivery, processes and service outcomes Commercial Input: Support sound commercial decisions through good business awareness, practical judgement and a willingness to learn Senior Team Contribution: Contribute positively to management discussions, support change and work collaboratively across the organisation CANDIDATE REQUIREMENTS ESSENTIAL A good understanding of heat network regulation, with the enthusiasm to continue developing your knowledge Relevant experience in energy management, regulated utilities, metering and billing, housing, property management or a related area Strong analytical skills with a focus on quality, performance and continuous improvement Demonstrable experience delivering service improvements and driving change Confident communication skills with the ability to work effectively with internal teams, senior stakeholders and external clients Good commercial awareness with the ability to make sound business decisions Self-motivated, delivery focused and able to work both collaboratively and independently A positive, solutions-focused approach with a genuine desire to solve problems and improve services DESIRABLE A background in delivering heat network related services Project or programme management skills Degree level education, or HNC / HND level with strong vocational experience and relevant qualifications Project management qualifications or related accreditation Candidates must be eligible to live and work in the UK BENEFITS Contributory workplace pension scheme Free on-site parking Company bonus based on company financial performance 23 days holiday plus statutory bank holidays, rising with service to a maximum of 27 days HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15054 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterloo, Liverpool. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
