Heathrow Personnel

We are currently recruiting for an Installation & Delivery Technician to join a specialist team responsible for installing and positioning high-value medical equipment, across the UK and occasionally Europe. This is a hands-on, varied role suited to someone with mechanical or electrical aptitude who enjoys working on-site, travelling, and being part of a close-knit team delivering essential healthc click apply for full job details

We are seeking an experienced person who has sales & business development experience and worked within logistocs / freight. The role is responsible for ensuring safe, efficient and compliant operations while driving service performance, process improvements and revenue growth opportunities. The successful candidate will act as a key operational leader, managing day-to-day business activities, monitoring performance against KPIs, supporting strategic initiatives and ensuring high standards of customer service across all operational areas. Warehouse Operations Manage day-to-day operations of the Multiuser Warehouse (MUW) ensuring safe, efficient and compliant performance. Act as subject matter expert for OMNI and SOM warehouse systems , troubleshooting operational issues where possible. Maintain data integrity and adherence to warehouse workflows and procedures. Develop and maintain SOPs, training materials and process documentation . Deliver training and coach operational teams to improve capability and performance. Monitor operational KPIs and address any performance issues proactively. Lead investigations into operational issues and stock discrepancies and ensure root cause resolution. Ensure compliance with health & safety regulations, company policies and audit requirements . Additional Services Operations Oversee daily operations of the Additional Services department , including parcel deliveries and service coordination. Manage financial reporting and monthly invoicing processes for additional services. Monitor service performance against KPIs and contractual requirements. Identify opportunities to introduce new services and revenue streams . Produce monthly dashboards analysing revenue performance, trends and opportunities. Work with internal stakeholders to implement new operational service offerings. Customer Service Management Manage the Customer Service department , ensuring efficient handling of calls, emails and booking requests. Oversee rota planning, holiday approvals and sickness cover. Monitor attendance and team performance, providing coaching where required. Ensure accurate record keeping within internal systems (including AMIS). Maintain high standards of customer communication and professional service delivery. Operational Strategy & Performance Support development and delivery of short-term operational strategies aligned with business objectives. Analyse operational and financial data to identify improvement opportunities. Coordinate cross-departmental initiatives and monitor performance against targets. Provide regular reporting and performance updates to senior leadership. Quality & Continuous Improvement Support process development and drive adherence to operational procedures. Lead root cause investigations and implement corrective actions to prevent operational failures. Support internal and external audits and ensure strong compliance outcomes. Promote continuous improvement and operational resilience across teams. Required Experience & Background Previous experience in an Operations Manager, Warehouse Manager, or Logistics Manager role. Strong background in warehouse operations, logistics or supply chain environments . Experience managing customer service or operational support teams . Demonstrated experience monitoring KPIs, operational performance and service delivery . Experience leading process improvement initiatives and operational investigations . Strong understanding of health & safety, compliance and operational governance . Experience working with warehouse management systems (WMS) or similar operational platforms. Proven leadership experience including staff coaching, training and performance management . Preferred Skills Experience managing multi-site or multi-service operations . Experience with financial reporting, revenue analysis or service billing processes . Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Experience supporting operational strategy and business improvement initiatives .

We are recruiting for an experienced import clerk who has full experience in air and road imports to work on a 4 on 4 off days shift. Duties include: Handling air imports from start - finish Monitoring ETA's f incoming shipments Booking in shipments from pre-alerts working with the customer service team Completing pre-lodgements and T1's Creating ETSF records Handling key accounts Completing customs entries Quotations Arranging collections and deliveries Liaising with airlines 4 on4 off Day Shift - Fully office based

We are currently recruiting for an Installation & Delivery Technician to join a specialist team responsible for installing and positioning high-value medical equipment, across the UK and occasionally Europe. This is a hands-on, varied role suited to someone with mechanical or electrical aptitude who enjoys working on-site, travelling, and being part of a close-knit team delivering essential healthcare equipment. As an Installation & Delivery Technician, you will be responsible for: Positioning, installing and cabling medical systems (including MRI and CT scanners) Assisting with delivery, offloading and positioning of customer equipment Loading and unloading vehicles safely and efficiently Carrying out general driving and delivery duties across the UK and occasionally Europe Manual handling and lifting of equipment Completing delivery paperwork, timesheets and job documentation Supporting the wider team with additional tasks as required This role involves regular travel and staying away from home. We're looking for someone who: Has a strong attitude and willingness to learn Has mechanical or electrical experience Holds a clean UK driving license Is flexible with working hours and prepared to stay away regularly Has good communication skills and can deal professionally with customer contacts Is a reliable team player with a positive, can-do attitude Can also work independently when required What's on Offer Opportunity to work with specialist medical systems Varied role with travel Supportive team environment Training and development opportunities If you're practical, flexible and enjoy hands-on work in a technical environment, we'd love to hear from you. Working Monday to Friday start time varies from 8.00am to 10.00am 9 hour shifts with o/t and weekend cover

We are currently recruiting for an Installation & Delivery Technician to join a specialist team responsible for installing and positioning high-value medical equipment, across the UK and occasionally Europe. This is a hands-on, varied role suited to someone with mechanical or electrical aptitude who enjoys working on-site, travelling, and being part of a close-knit team delivering essential healthcare equipment. As an Installation & Delivery Technician, you will be responsible for: Positioning, installing and cabling medical systems (including MRI and CT scanners) Assisting with delivery, offloading and positioning of customer equipment Loading and unloading vehicles safely and efficiently Carrying out general driving and delivery duties across the UK and occasionally Europe Manual handling and lifting of equipment Completing delivery paperwork, timesheets and job documentation Supporting the wider team with additional tasks as required This role involves regular travel and staying away from home. We're looking for someone who: Has a strong attitude and willingness to learn Has mechanical or electrical experience Holds a clean UK driving license Is flexible with working hours and prepared to stay away regularly Has good communication skills and can deal professionally with customer contacts Is a reliable team player with a positive, can-do attitude Can also work independently when required What's on Offer Opportunity to work with specialist medical systems Varied role with travel Supportive team environment Training and development opportunities If you're practical, flexible and enjoy hands-on work in a technical environment, we'd love to hear from you. Working Monday to Friday start time varies from 8.00am to 10.00am 9 hour shifts with o/t and weekend cover

We are seeking a motivated and experienced Commercial / Operations Executive to join our client's team based near Heathrow. This is a fantastic opportunity for someone with aviation industry experience to take on a varied role that combines sales, operations, and customer service. Location: Heathrow Area Hours: Monday - Friday, 9:00 am - 5:30 pm Salary: £36,000 - £38,000 per year Key Responsibilities: Managing inside sales activities and supporting commercial growth Preparing accurate quotes and proposals for clients Flight planning and coordination of operational activities Providing excellent customer service and building strong client relationships Supporting the team with daily operational tasks and administration About You: You have at least 2 years' experience in the aviation industry Strong background in inside sales and operational roles Knowledge of flight planning processes and quoting procedures Excellent communication and interpersonal skills Highly organised with the ability to multitask in a fast-paced environment A proactive approach and problem-solving mindset Familiarity with flight operations and commercial procedures If this role feels like the right next step for you, we'd love to hear from you. Apply today to be considered!

We are currently recruiting for an experienced Sales Executive to join a well-established organisation within the freight and logistics sector. This is an excellent opportunity for a motivated individual to contribute to business growth through the development of new and existing client relationships. Experience selling within the freight forwarding industry is essential. The successful candidate will be responsible for identifying and securing new business opportunities, managing a structured sales pipeline, and maintaining ongoing engagement with clients through effective use of CRM systems. You will promote a range of freight and customs services, ensuring solutions are tailored to client requirements while maintaining commercial viability and minimising risk. Key duties will include conducting client meetings (both on-site and off-site), preparing sales and pipeline reports, carrying out due diligence on prospective customers, and liaising with internal teams, suppliers, and international partners. You will also support the delivery of the wider sales strategy in line with organisational objectives. Applicants should have a minimum of two years' sales experience within the freight or logistics industry, with a sound understanding of import/export and multimodal operations. Strong communication, negotiation, and presentation skills are essential, alongside the ability to manage workloads effectively and work both independently and collaboratively. Candidates must be proficient in Microsoft Office applications, particularly Excel, and demonstrate strong organisational skills with attention to detail. Flexibility in working hours and a proactive approach to client engagement are required. Basic salary £35k - £40k (negotiable) plus car allowance Essential requirements: Right to work in the UK Full UK driving licence Access to a vehicle

We are looking for an experienced and commercially driven Branch Manager to lead sales growth and client development within the Heathrow operation. This is a hands-on, sales-led leadership role suited to someone from a freight forwarding background who thrives on winning new business, managing key accounts, and taking ownership of branch performance. Key Responsibilities Drive and lead all sales activity for the Heathrow branch Develop new business opportunities across UK and international markets Manage and grow a portfolio of key customer accounts Build strong relationships with customers, agents, airlines, and suppliers Prepare competitive quotations and convert new opportunities Maintain an active sales pipeline and meet agreed revenue targets Work closely with operations to ensure commercially viable solutions Represent the business professionally within the local market This is a commercially focused position with direct involvement in client meetings, negotiations, and revenue strategy. About You Proven experience in freight forwarding or logistics (airfreight preferred) Strong background in sales, business development, or account management Track record of revenue growth and customer retention Confident communicator with strong negotiation skills Organised and proactive with strong commercial awareness Experience handling dangerous goods or regulated cargo (advantageous) Previous management experience beneficial but not essential What's on Offer Opportunity to lead a specialist freight operation Established London branch with global infrastructure support Long-term career progression Monday to Friday working hours Performance-based incentives If you are a commercially focused freight professional looking to take the next step into branch leadership this is your next move

Our client, a leading global logistics provider, is seeking an experienced Airfreight Manager to lead the design, optimisation, and performance of its international airfreight network. This is a high-impact role combining strategic network planning with hands-on operational and commercial responsibility. Key Responsibilities Develop and optimise global airfreight network strategy across key trade lanes Identify cost-effective routing and airline port pair solutions aligned with customer demand and service levels Manage airline relationships, including performance evaluation and preferred carrier programmes Negotiate and oversee BSA and capacity agreements, ensuring compliance and competitiveness Maximise capacity utilisation, including ULD management and load factor optimisation Make daily operational decisions on routing, carrier allocation, and margin protection Lead commercial negotiations to secure competitive rates and support profitability Provide market insights and cost intelligence to pricing and tender teams Success Metrics Improved Net Achieved Rate (NAR) and cost per kilo High load factor utilisation across agreements Strong on-time performance and service consistency Effective airline performance tracking and reporting Requirements Proven experience in airfreight leadership within logistics or freight forwarding Strong background in airline negotiation and BSA management In-depth knowledge of global trade lanes and cargo routing Commercially driven with strong analytical and decision-making skills Excellent stakeholder and relationship management capabilities Desirable Established airline industry relationships Experience designing multi-country airfreight networks Exposure to express and general cargo operations Familiarity with cargo systems and yield optimisation tools What's on Offer Competitive salary package Company pension scheme Collaborative culture with regular team events If you're a commercially focused airfreight professional looking to shape and optimise a global network, we'd like to hear from you.

Cargo Customer Service Executive - Heathrow Salary: Dependent on Experience Hours: Monday to Friday, 9:00 AM - 5:30 PM We are currently recruiting on behalf of a well-established and friendly client based near Heathrow for an experienced Cargo Customer Service Executive to join their team. This is an exciting opportunity for someone with a strong background in cargo operations, customer service, and logistics to play a key role in a fast-paced and dynamic environment. Key Responsibilities: Manage the complete end-to-end booking process for cargo shipments Liaise effectively with UK freight forwarders, overseas offices, and airline partners Maintain accurate and up-to-date records in both internal and airline systems Oversee and manage pre-bookings, ensuring capacity is optimised Act as the main point of contact for customer queries via phone and email Monitor and manage space allocation and booking priorities Provide tracking updates and post-flight information to clients Support service recovery processes to maintain high levels of customer satisfaction Skills & Experience Required: Previous experience in cargo handling within an Airline, GSSA, or Freight Forwarding environment is essential Excellent customer service skills with a solid understanding of the cargo and logistics sector Strong organisational skills with the ability to prioritise tasks in a fast-paced setting Able to work independently with sound decision-making and problem-solving abilities Strong communication skills and the ability to build positive relationships with clients and partners Proficient in IT systems with good analytical and planning skills If you're an experienced cargo professional looking to take the next step in your career, we'd love to hear from you. Apply today to be considered for this opportunity.

About the Role We are working with a well-established and fast-paced freight forwarding business that specialises in time-critical shipments. Due to growth, they are now seeking an experienced Import & Export Operations Coordinator to join their dedicated operations team. This is a varied and hands-on role, where you'll be responsible for managing shipments from start to finish across multiple transport modes (air, sea, road and courier). You'll be an integral part of the operations team, ensuring clients receive the highest levels of service, with shipments delivered safely, efficiently, and on time. Key Responsibilities Coordinating worldwide multimodal imports & exports (air, sea, road, courier) end-to-end Managing bookings, collections, transport, and liaising with overseas agents/customers Preparing and processing shipping documentation Submitting import & export customs entries Building strong relationships with customers, suppliers, and partners to deliver excellent service Providing quotations, pricing jobs, and raising invoices accurately Handling multiple shipments simultaneously and communicating effectively at all times Experience & Skills Required Proven experience in imports and/or exports within freight forwarding Customs entry knowledge (import or export) essential Excellent customer service skills with a professional telephone manner Highly organised, detail-oriented, and able to work to strict deadlines Ability to thrive in a fast-paced, time-critical environment What's on Offer Competitive salary package Career progression opportunities within a growing business Exposure to global freight forwarding and time-critical logistics Supportive and dynamic team environment Annual Bonus Working Monday to Friday pm once trained will be on an on call rota 1-6 weekend remotley paid as overtime and also have the Monday off This is an exciting opportunity for an experienced freight forwarding professional to join a business that truly values customer service, precision, and reliability.

My clients a large logistics company based within the Heathrow area, they are seeking experienced Transport Planner to join their busy team! Duties would include: Arranging collections and deliveries Tracking movements of goods Route planning To ensure compliance with transport regulations and standards Preparing reports and maintaining transport records Liaising with transport and operations Resolving any issues from clients General admin Skills required: Previous freight/ logistics/ transport experience 5 year checkable history/ clean DBS check Good customer service skills Flexible with regards to shift work PC literate Full UK driving license Working hours: Monday- Friday 7am - 4pm / 10am - 7pm

We are currently recruiting for an experienced Senior Export Clerk to join our client's team based in Sunbury . The successful candidate must have strong experience in airfreight operations and a solid understanding of export documentation and customs entries . Location: Sunbury Salary: £36,000 - £40,000 per annum Hours: Monday to Friday, 9:00 AM - 5:30 PM Key Responsibilities: Handling airfreight export shipments from start to finish Preparing and processing export documentation Completing customs entries in compliance with current regulations Liaising with airlines, freight forwarders, and internal departments Providing excellent customer service and resolving any shipment issues Requirements: Proven experience in a senior export role Extensive knowledge of airfreight procedures Strong attention to detail and excellent organisational skills Good communication skills and ability to work independently This is a fantastic opportunity to join a well-established company with a supportive team and a great working environment. Interested? Apply now!

Import Clerk (Multimodal Freight) - Redhill We are currently recruiting for an experienced Import Clerk to join our clients team in Redhill. This role is ideal for an experienced freight professional with import and export knowledge, or junior candidates looking to build a long-term career in logistics. You'll be working across air, road, and sea freight , managing shipments from start to finish and handling a wide range of import documentation and procedures. Full training will be provided for junior applicants who demonstrate strong potential and enthusiasm for the industry. Location: Redhill Salary: £30,000 - £34,000 (depending on experience) Junior Entry Level: £25,500 - £27,000 (full training provided) Weekend Work: 1 in 3 weekends (remote, post-probation) with additional pay Key Responsibilities Managing import jobs from start to finish Advising clients on required documentation and procedures Coordinating with local authorities and regulatory bodies Handling customs clearance and costings Taking calls and preparing job quotations Requirements: Previous experience in Imports (Air, Road & Ocean) is essential, export knowledge is an advantage Strong understanding of general import and customs procedures Experience with Sequoia software for customs processing Familiarity with CDS linked and unlinked import declarations Working knowledge of T1 discharges and IPAFFS systems Excellent communication and organisational skills Whether you're looking to step up in your freight forwarding career or join as a junior with training and development provided, we'd love to hear from you. Apply now to be part of a growing, forward-thinking logistics team where your skills will be recognised and supported.

A leading global logistics company is seeking an organized, detail-oriented Billing Specialist to join their growing team. Role Highlights Import & export billing Intercompany cost control & invoice query resolution Direct liaison with international offices, agents & customers Timely response to email requests via Microsoft Dynamics Key Skills Previous billing experience Strong numeracy and attention click apply for full job details