Retail Operations Manager - Bluewater Are you ready to lead flawless cash management and stock operations in retail? Our client is looking for a strong retailer / operator to take on this role in their Bluewater flagship store. As an Operations Manager, your primary responsibility will be to elevate store operations to the highest standards. You will inspire the team to deliver excellence in day-to-day operations. Your role is critical in implementing cash and stock operational processes that contribute to the stores long-term success. Key Responsibilities: Operational Excellence: Oversee all aspects of day-to-day store operations (cash/stock), ensuring full adherence to the policies and procedures. Drive operational efficiency by maintaining high standards of cleanliness, stock replenishment, and visual merchandising. Strategically manage stockroom organization, optimizing layout and workflow for peak performance. Lead and monitor the delivery process to meet company productivity and timing objectives. Direct cash desk operations, ensuring accuracy, compliance with security protocols, and smooth transactions. Implement cash management procedures, including auditing and swiftly resolving discrepancies. Ensure optimal stock levels to prevent shortages, leveraging inventory management for revenue growth. Enforce compliance protocols, including cash handling, returns, and transaction policies. Promote good housekeeping practices throughout the store and minimise hazards and risks in the workplace, ensuring wellbeing in the business. Stay informed of safety protocols and promote safe working practices for a secure environment. Team Leadership & Operational Management Lead the operational and cash desk teams, setting clear expectations and delivering ongoing training on Key Performance Indicators (KPIs), best practices. Ensure effective use of digital tools across operational and cash teams to drive efficiency and personalised customer service. Conduct regular performance reviews for the operational teams, providing constructive feedback and promoting continuous improvement. Manage and evaluate the performance of Operation/Cash Supervisors, setting goals, monitoring results, and providing coaching for their development and team management effectiveness. Lead team meetings, encouraging participation, and organizing initiatives to boost motivation and performance across operational and cash functions. Develop comprehensive staff schedules for operational and cash teams, including rotas, daily planners, and holiday allocations, aligned with business needs. Collaborate closely with the Store Director and Customer Experience Manager on employee relations, payroll management, and operational resource allocation to optimise team performance and store efficiency. Collaborate with the recruitment department to attract and hire top talent for the store. Customer Experience & Sales Goals: Exemplify the attitude to drive an exceptional client experience and inspire the team. Support team members in resolving challenging situations to ensure high client satisfaction. Maintain quality control in customer service and promptly address complaints to foster client loyalty. Create synergy between shop floor and back-of-house teams to enhance operational efficiency and service delivery. Educate the team on the impact of operational KPIs and reinforce effective sales techniques to enhance overall performance. Skills: Strong leadership and management skills, capable of motivating and developing a high-performing team. Extensive knowledge of retail operations, policies, and procedures, including stock and cash management. Excellent organisational and time-management skills to prioritize tasks effectively. Strong customer service orientation with proven conflict resolution abilities. Familiarity with digital tools that enhance operational efficiency. Analytical skills to evaluate performance metrics and implement actionable improvement plans. Flexibility to adapt to changing priorities in a fast-paced retail environment. Package: 45,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
May 19, 2026
Full time
Retail Operations Manager - Bluewater Are you ready to lead flawless cash management and stock operations in retail? Our client is looking for a strong retailer / operator to take on this role in their Bluewater flagship store. As an Operations Manager, your primary responsibility will be to elevate store operations to the highest standards. You will inspire the team to deliver excellence in day-to-day operations. Your role is critical in implementing cash and stock operational processes that contribute to the stores long-term success. Key Responsibilities: Operational Excellence: Oversee all aspects of day-to-day store operations (cash/stock), ensuring full adherence to the policies and procedures. Drive operational efficiency by maintaining high standards of cleanliness, stock replenishment, and visual merchandising. Strategically manage stockroom organization, optimizing layout and workflow for peak performance. Lead and monitor the delivery process to meet company productivity and timing objectives. Direct cash desk operations, ensuring accuracy, compliance with security protocols, and smooth transactions. Implement cash management procedures, including auditing and swiftly resolving discrepancies. Ensure optimal stock levels to prevent shortages, leveraging inventory management for revenue growth. Enforce compliance protocols, including cash handling, returns, and transaction policies. Promote good housekeeping practices throughout the store and minimise hazards and risks in the workplace, ensuring wellbeing in the business. Stay informed of safety protocols and promote safe working practices for a secure environment. Team Leadership & Operational Management Lead the operational and cash desk teams, setting clear expectations and delivering ongoing training on Key Performance Indicators (KPIs), best practices. Ensure effective use of digital tools across operational and cash teams to drive efficiency and personalised customer service. Conduct regular performance reviews for the operational teams, providing constructive feedback and promoting continuous improvement. Manage and evaluate the performance of Operation/Cash Supervisors, setting goals, monitoring results, and providing coaching for their development and team management effectiveness. Lead team meetings, encouraging participation, and organizing initiatives to boost motivation and performance across operational and cash functions. Develop comprehensive staff schedules for operational and cash teams, including rotas, daily planners, and holiday allocations, aligned with business needs. Collaborate closely with the Store Director and Customer Experience Manager on employee relations, payroll management, and operational resource allocation to optimise team performance and store efficiency. Collaborate with the recruitment department to attract and hire top talent for the store. Customer Experience & Sales Goals: Exemplify the attitude to drive an exceptional client experience and inspire the team. Support team members in resolving challenging situations to ensure high client satisfaction. Maintain quality control in customer service and promptly address complaints to foster client loyalty. Create synergy between shop floor and back-of-house teams to enhance operational efficiency and service delivery. Educate the team on the impact of operational KPIs and reinforce effective sales techniques to enhance overall performance. Skills: Strong leadership and management skills, capable of motivating and developing a high-performing team. Extensive knowledge of retail operations, policies, and procedures, including stock and cash management. Excellent organisational and time-management skills to prioritize tasks effectively. Strong customer service orientation with proven conflict resolution abilities. Familiarity with digital tools that enhance operational efficiency. Analytical skills to evaluate performance metrics and implement actionable improvement plans. Flexibility to adapt to changing priorities in a fast-paced retail environment. Package: 45,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Assistant General Manager Preston The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
May 19, 2026
Full time
Assistant General Manager Preston The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
Assistant General Manager Macclesfield The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
May 19, 2026
Full time
Assistant General Manager Macclesfield The role: Would you like to join a market-leading company in their industry across the UK Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day to day running of a venue you will also be acting venue manager in their absence (such as annual leave) and therefore may also be closely communicating with our area management team to ensure the venue is held to our high and professional standard. As always, we would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisor or management role is also preferred! Duties within our venues also include: Liaising with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager Delegate and support staff in their daily tasks Encouraging and driving business day to day, including during peak times and tournament days. Key holder duties (such as opening or closing a venue) By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be: Promoting our excellent offers, promotions and events / Providing refreshments and snacks to our customers. Who are we looking for? We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles. So, whats in it for you? Job Security due to an ever-expanding business The opportunity to earn bonuses and recognition for going the extra mile. They pay above the National Living Wage regardless of age! Annual Shoe Allowance Enhanced Maternity and Paternity packages. Employee Development Programme available. Employee Assistance Programme. Access to a confidential 24hr Health Assured helpline Life Assurance 3 x annual salary HAPI App discounts retail, travel, cinema etc. Discount on Tanning, Lotions and Gym Membership Access to a generous refer a friend programme Package: Salary: 28,875 + Bonus + Package Shift pattern: 5 days across 7, mixed shift patterns Benefits: Bonus scheme Performance bonus Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours.
