Macdonald & Company

Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience Maintain strong governance, risk management, and assurance processes across all areas of responsibility Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities