Kirkland Associates

Our Long Eaton based client are seeking a detail-oriented and proactive Sales Administrator to join their friendly team on a full time, permanent basis. You will play a key role in supporting the team by ensuring the smooth administration of sales activities from initial enquiry through to order processing and after sales support. Mon to Thurs 8am-4:30pm, Fridays 8am-1pm £27,000 - £29,500 depending on experience. 26 days holiday + bank holidays Free parking Permanent role Sales Administrator - The Role: Actively support the sales team to ensure efficient day to day operations. Prepare and issue quotations for UK and international customers in a timely and efficient manner Process sales order accurately and issue order acknowledgments and sales documentation Manage and maintain the sales database, ensuring all customer interactions are accurately recorded to support forecasting Track and progress sales enquiries ensuring timely follow up Act as a key point of contact for customers and international partners by providing excellent customer service and responding to enquiries professionally and promptly Support customers throughout the quotation/sales process, including status updates and basic product information Monitoring order progress and proactively communicating updates to the sales team and customers Sales Administrator - The Candidate: Proven experience in a similar sales administration or customer service role Strong administrative and organisational skills with excellent attention to detail Confident communicator with a professional telephone and email manner Proficient in Microsoft Office (Excel, Word, Outlook) Ability to manage multiple task and meet deadlines Experience working in a manufacturing, engineering or technical environment would be preferred but is not essential Familiarity with SAP Business One preferred but not essential Willingness to learn technical products Customer focused with a professional and friendly manner Highly organised, proactive and methodical INDSM

My client who are based in Castle Donington are seeking a Compliance Coordinator to join their team on a permanent basis. This is a full-time, office based role. The role ensures regulatory requirements (SRA, ICAEW, FCA) are understood and implemented, working closely with an outsourced compliance provider and supporting managers and staff with day-to-day compliance activities. Key Responsibilities Serve as the main point of contact for the outsourced compliance provider and coordinate delivery of services across the group. Communicate regulatory updates and support the implementation of policies, procedures, and controls. Maintain regulatory registers and staff profiles (SRA, ICAEW, FCA). Manage lender panels, accreditations, and quality standards (e.g. Lexcel, CQS). Collate compliance data for internal officers, audits, and management reporting. Conduct internal file reviews, support external audits, and track corrective actions. Organise compliance training and promote a strong culture of compliance. Provide day-to-day compliance support, escalating technical issues where required. Assist with PII renewals and regulatory submissions. Skills & Experience Highly organised, detail-focused, and able to manage multiple priorities. Strong communication and coordination skills. Comfortable in an administrative, hands-on compliance role. Experience in a regulated environment (legal, finance, or accountancy) preferred, with knowledge of compliance processes and audits. INDC

Customer Service Manager Salary : £35,000 £45,000 We are recruiting an experienced Customer Service Manager to join a well-established and growing business based in Newark. This role is ideal for a hands-on leader with a strong background in product-based customer service, who enjoys developing teams, improving processes, and delivering an excellent customer experience. The Role: Ensure customer service processes run smoothly and are consistently followed across the team Oversee day-to-day customer enquiries relating to products, including orders, deliveries, returns, and issues Lead, manage, and support a small customer service team, setting clear expectations and conducting regular performance check-ins Handle escalated and complex customer enquiries, ensuring timely and effective resolution Work closely with internal departments such as sales, logistics, and operations to resolve customer issues efficiently Review, develop, and improve customer service processes to support business growth Create and maintain clear guidelines for handling enquiries, complaints, returns, and delivery-related issues Monitor response times, customer feedback, and service metrics to identify and implement improvements The Candidate: Proven experience as a Customer Service Manager within a product-based business (e.g. manufacturing, distribution, retail, or e-commerce), not a service-led environment A university degree is desirable. Strong people-management skills with the ability to motivate, coach, and develop a team Excellent communication skills, both written and verbal Strong IT skills and confidence using CRM and customer service systems A proactive, organised approach with a focus on continuous improvement INDC