Royal Automobile Club

Head Sports Receptionist - Epsom, Surrey Job Type: Full Time - 40 hours per week The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: Free meals on duty Paid birthday day off Free shuttle bus from Epsom station Perkbox discount scheme European RAC cover Interest-free season ticket loan Staff uniform Generous pension Employer-paid health cash plan 24/7 Employee Assistance Programme Purpose of the role: As the Head Sports Receptionist, you will play a pivotal role in providing exceptional customer service and administrative support within our sports facilities. You will oversee the day-to-day operations of the sports reception area, swimming pool, studio, squash courts and changing rooms ensuring smooth functioning and a welcoming atmosphere for our members and guests. The role is 40 hours per week over 5 days - Monday to Sunday. Responsibilities: Providing a smooth and professional service at all times. Passionate about customer service Good communication skills About you: Front of House experience Customer service knowledge and bookings system experience Experience of people management Computer literate Club Values: HEARTS Heritage- Our rich motoring, social, sporting and architectural heritage runs through the fabric and the nature of the Club Excellence- Excellence is not an achievement; it is something we strive for every day. Accountability- Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism. Respect- Showing consideration and understanding to our members and colleagues. Trust - Acting with fairness, honesty and integrity. Sustainability- Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation. Please visit our website for more information about our Club Vision and Values. What to expect: All applications will be reviewed Immediate interview dates available The full job description is available upon request ahead of an interview.