Intec Select Limited

Service Desk Analyst (Polish speaking) - IT Consultancy - £17/19 per hour Inside IR35 - Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer / call handling experience is required. Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Polish Package: £17/19 per hour Inside IR35 3 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms

Senior Network Engineer - Contract £400 Circa PD (Inside IR35) 6 Months London or Oxford x 3 days PW An excellent opportunity has arisen with a brilliant life science company for an experienced Network Engineer. The Network Engineer will be responsible for the design, implementation, maintenance, and support of the organization's network infrastructure. This includes ensuring network availability, performance, security, and scalability to meet the organization's needs. Role and Responsibilities: Design and implement network infrastructure including LANs, WANs, WLANs, VPNs, and other network devices. Configure and maintain network equipment such as routers, switches, firewalls, and load balancers. Monitor network performance and troubleshoot network issues, ensuring high availability and reliability. Implement network security measures to protect data, systems, and networks from unauthorized access or breaches. Collaborate with other IT teams to integrate network infrastructure with other systems and applications. Evaluate and recommend new network technologies and solutions to improve efficiency, performance, and security. Develop and maintain network documentation, including network diagrams, configurations, and procedures. Provide technical support and assistance to end-users and other IT staff as needed. Perform network capacity planning and scalability assessments to support business growth. Tech Stack: Fortinet Fortigate 201F/E and 60E firewalls Cisco Catalyst 9300 switches Ubiquity Unifi AC-HD Wireless APs and CloudUnifi controller AWS VPC with transit gateway and site-to-site VPN Palo Alto Networks GlobalProtect Remote Access VPN GCP VPC and site-to-site VPN Essential Skills and Experience: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as a Network Engineer or similar role. In-depth knowledge of networking protocols and technologies Strong understanding of network security principles and best practices. Relevant certifications such as CCNA, CCNP, CompTIA Network+, etc., are preferred. Ability to work independently and collaboratively in a team environment supporting junior team members