Andy File Associates Ltd

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. This is an exciting chance to join a thriving business in Doncaster. Our client has experienced rapid growth, expanding to additional premises, and taking on new members of staff over all departments. Job description Our client is continuing to expand and now need more team members to join their customer service department. This role will cover duties within the customer service department and any additional or different duties in any department which the Company may require administration support from time to time. This role requires you to assist with general admin duties within the customer service department. Duties to include:- Managing customer accounts and providing updates where necessary working within the timescales of customer deadlines. Ensuring all necessary customer record documents, their internal systems and any other record system required by customers, are complete to ensure a smooth work process for all areas of the Company and customers. Supporting roles to ensure vehicles arrive on time to ensure customer deadlines and expectations are met. Dealing with customer complaints and support requests. Arranging both warranty or chargeable repairs to include on site and off site works. Processing of sales of vehicle accessories, vehicle racking and livery accident damage. Contacting and liaising with customers as and when required. Liaising with third party suppliers as and when needed. Liaising with internal departments. General administrative duties as required. Ad-hoc duties as and when required Competencies:- Ability to communicate effectively and professionally both in writing and verbally Leadership skills are preferable Ability to work independently and as part of a team Accuracy in all tasks Ability to learn technical information quickly. Flexible as the work can be varied. Strong organisational skills. Excellent computer skills and knowledge including Excel which is essential, experience using Google Docs would be advantageous. Job Type: Full-time, Permanent, Hours of work - Monday to Friday 8.30am to 5.00pm Benefits: Auto enrolment pension, 5.6 weeks holiday, and the chance to earn 3 extra holiday days over the first three full years of employment. 24/7 Employee assist program to help with life s problems. A Health cash plan financed by the company after passing probation. Free on-site car parking. Discounted or free food Gym membership Health & wellbeing programme

Andy File Associates is pleased to be advertising this exciting opportunity on behalf of our client, a reputable Italian Restaurant based in Wickersley, Rotherham. They are seeking a dedicated and skilled Permanent Pizza Chef to join their team. This role offers a fantastic chance for a professional with a passion for culinary excellence to develop their career within a friendly and supportive environment. The position benefits from a shared tips scheme among all staff, recognising the valuable contribution of every team member. Prepare and cook a variety of pizzas from fresh ingredients, including hand stretching of dough. Ensure all food is prepared to the highest quality and presentation standards. Maintain cleanliness and hygiene standards in the kitchen area, adhering to health and safety regulations. Assist in stock control and order ingredients as required to ensure smooth operation. Follow portion control and waste management procedures to minimise wastage. Work efficiently during busy periods to meet customer demand without compromising quality. Collaborate with team members to ensure a friendly and professional working environment. Contribute ideas for menu development and improvements where appropriate. Previous experience in pizza preparation or similar kitchen roles, including hand stretching of dough. Good knowledge of food hygiene and safety standards. Ability to work well under pressure and in a fast-paced environment. Strong teamwork and communication skills. Flexibility to work various shifts, including evenings and weekends. Enthusiasm for delivering excellent customer service and quality food.

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position. Helpdesk Coordinator Salary: £26,000 - £28,000 dependent on experience Hours 9am - 5pm (Client happy to discuss less hours but salary would be pro rata) About our client: Our client is a rapidly growing facilities management company dedicated to providing exceptional service to a diverse portfolio of clients. As their business continues to expand, they are looking for a Helpdesk Coordinator to join their team, ensuring efficient, professional, and customer-focused support. Job Overview: The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves includes ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients. Key Responsibilities: Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner. Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution. Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs. Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols. Key Skills & Experience: Proven helpdesk experience ideally in facilities management or a related industry. Strong customer service orientation with the ability to handle challenging situations calmly and effectively. Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment. Strong analytical skills with the ability to assess performance data and make data-driven improvements. Familiarity with helpdesk management software and ticketing systems. Strong verbal and written communication skills. Ability to manage and motivate a team to meet targets and deliver high-quality service. Knowledge of facilities management practices is desirable but not essential. What our client offers: Opportunity to be part of a growing, dynamic team with potential for career development. Supportive and collaborative work environment. Professional development