Director of Maintenance Operations - (26782) Circa £130,000 per annum, plus car allowance of £5484 per annum and great benefits including Health Cash Plan National role with regular travel and hybrid working Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our national repairs and maintenance operations. You'll lead and inspire our in-house teams and partner contractors to deliver a reliable, right-first-time service that is commercially robust, compliant and focused on a great service for our customers. This is a role where you can truly make your mark, shaping our repairs and maintenance service, transforming the way we use technology, driving efficiency, reducing costs, and delivering on our business plans and customer promise. What you'll do: Provide strong, expert leadership across our Repairs and Maintenance operations, leading a culture of performance, transparency and excellence. Leading and motivating our national teams, supercharging strong operational performance. You'll exceed customer expectations, enable lean ways of working, and effectively control costs and risks. Drive continuous improvement and excellence, including establishing a new Technical 'Surveying House' team. You'll hold our in-house teams and contractors to account to reduce repeat jobs and deliver our operational and commercial targets. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Evolve our services to be exemplary and industry-leading. You'll gain external perspectives within and outside of the sector and engage with customers and colleagues. Why join us You'll be part of our senior leadership team who are a great bunch of supportive peers. You'll meet with them regularly to drive strategy and also ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant experience in leading customer-focused, multi-site, property Repairs and Maintenance services, with extensive senior management experience. Excellent understanding of regulations, compliance and legislation for maintenance operations and related services for registered providers. Experience of achieving challenging business plan targets and KPI's, delivering value for money. Outstanding leadership skills, able to engage, influence and transform to drive service excellence and lead business transformation. Excellent people manager, able to inspire, influence and embed a motivating performance culture. You'll bring creative spark, be a great influencer and be able to unleash the potential of others. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our national offices (Newcastle, Durham, Leeds, Maryport, Welwyn Garden City, Reading or London), working from home and across our national portfolio. Travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel on a national basis and will be provided with a car allowance as part of your remuneration package. You'll need an Enhanced DBS check (which we pay for) What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Director of Maintenance Operations job description, help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
May 05, 2026
Full time
Director of Maintenance Operations - (26782) Circa £130,000 per annum, plus car allowance of £5484 per annum and great benefits including Health Cash Plan National role with regular travel and hybrid working Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our national repairs and maintenance operations. You'll lead and inspire our in-house teams and partner contractors to deliver a reliable, right-first-time service that is commercially robust, compliant and focused on a great service for our customers. This is a role where you can truly make your mark, shaping our repairs and maintenance service, transforming the way we use technology, driving efficiency, reducing costs, and delivering on our business plans and customer promise. What you'll do: Provide strong, expert leadership across our Repairs and Maintenance operations, leading a culture of performance, transparency and excellence. Leading and motivating our national teams, supercharging strong operational performance. You'll exceed customer expectations, enable lean ways of working, and effectively control costs and risks. Drive continuous improvement and excellence, including establishing a new Technical 'Surveying House' team. You'll hold our in-house teams and contractors to account to reduce repeat jobs and deliver our operational and commercial targets. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Evolve our services to be exemplary and industry-leading. You'll gain external perspectives within and outside of the sector and engage with customers and colleagues. Why join us You'll be part of our senior leadership team who are a great bunch of supportive peers. You'll meet with them regularly to drive strategy and also ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant experience in leading customer-focused, multi-site, property Repairs and Maintenance services, with extensive senior management experience. Excellent understanding of regulations, compliance and legislation for maintenance operations and related services for registered providers. Experience of achieving challenging business plan targets and KPI's, delivering value for money. Outstanding leadership skills, able to engage, influence and transform to drive service excellence and lead business transformation. Excellent people manager, able to inspire, influence and embed a motivating performance culture. You'll bring creative spark, be a great influencer and be able to unleash the potential of others. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our national offices (Newcastle, Durham, Leeds, Maryport, Welwyn Garden City, Reading or London), working from home and across our national portfolio. Travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel on a national basis and will be provided with a car allowance as part of your remuneration package. You'll need an Enhanced DBS check (which we pay for) What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Director of Maintenance Operations job description, help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
Home Ownership Sales Specialist Description Salary £37,394 to £43,500 (dependent on skills and experience), 2 paid volunteering days each year and matching pension contribution (up to 7% and life insurance of 3x basic salary). Permanent, full time (37.5 hpw), Hybrid working; from home and across our property portfolio. Central London OR Central Newcastle. We can't offer a CoS for this role Home, a place where you belong As a Home Ownership Sales Specialist, you'll lead with confidence and care. You'll be the trusted expert that customers and colleagues turn to, guiding everything from shared ownership and staircasing to tenant and retirement sales. You'll coach others, solve problems, and help us meet our goals while making sure every customer feels genuinely supported. If you enjoy leading people, improving how things work, and being part of a role that truly changes lives, we'd love to welcome you home. What you'll do: Lead and support a small team of Sales Executives and Assistants, coaching them through complex cases and building confidence and capability. Own the end to end sales journey, making sure every transaction is smooth, compliant and customer focused from start to finish. Create and review guidance, promotional materials and digital content so it's accurate, engaging and easy for customers to understand. Keep sales trackers, forecasts and performance data up to date, spotting risks early and keeping transactions moving. Champion smarter ways of working, using tools like Salesforce and Marketing Cloud to improve efficiency and customer experience. Represent the statutory sales team at meetings and events, showcasing our work and the positive impact we have on customers and communities. Why join us This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work! You have: Experience in affordable home ownership sales, including Right to Buy, Right to Acquire, and resales. Strong case management skills, guiding customers from enquiry to completion with care and compliance. Experience delivering end-to-end sales campaigns that improve customer satisfaction and outcomes. Good working knowledge of compliance standards, relevant regulations and affordable housing rules. Confidence using CRM systems like Salesforce, with strong reporting and data insight skills. Ability to motivate, coach and support others to succeed as a team. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits: You'll manage your own diary. This is a hybrid role, and you'll spend a minimum of two days in the office, others working at home or across our property locations where required. We have offices and teams in both London and Newcastle so the role could work in either location. Able to use technology for keeping accurate records, online advertising and marketing, producing reports and collaborating with customers and colleagues. What's in it for you? 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 days leave, able to buy 5 days leave and time off for volunteering! Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 800+ discounts on shops, holidays, days out, tech and more. Work your way with flexibility to balance life and work. Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support. Find out more Click APPLY NOW to see our Senior Statutory Sales Executive Job Description (what we call the role internally), find out about us , for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email .
May 05, 2026
Full time
Home Ownership Sales Specialist Description Salary £37,394 to £43,500 (dependent on skills and experience), 2 paid volunteering days each year and matching pension contribution (up to 7% and life insurance of 3x basic salary). Permanent, full time (37.5 hpw), Hybrid working; from home and across our property portfolio. Central London OR Central Newcastle. We can't offer a CoS for this role Home, a place where you belong As a Home Ownership Sales Specialist, you'll lead with confidence and care. You'll be the trusted expert that customers and colleagues turn to, guiding everything from shared ownership and staircasing to tenant and retirement sales. You'll coach others, solve problems, and help us meet our goals while making sure every customer feels genuinely supported. If you enjoy leading people, improving how things work, and being part of a role that truly changes lives, we'd love to welcome you home. What you'll do: Lead and support a small team of Sales Executives and Assistants, coaching them through complex cases and building confidence and capability. Own the end to end sales journey, making sure every transaction is smooth, compliant and customer focused from start to finish. Create and review guidance, promotional materials and digital content so it's accurate, engaging and easy for customers to understand. Keep sales trackers, forecasts and performance data up to date, spotting risks early and keeping transactions moving. Champion smarter ways of working, using tools like Salesforce and Marketing Cloud to improve efficiency and customer experience. Represent the statutory sales team at meetings and events, showcasing our work and the positive impact we have on customers and communities. Why join us This is more than a job; it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's Great Places to Work! You have: Experience in affordable home ownership sales, including Right to Buy, Right to Acquire, and resales. Strong case management skills, guiding customers from enquiry to completion with care and compliance. Experience delivering end-to-end sales campaigns that improve customer satisfaction and outcomes. Good working knowledge of compliance standards, relevant regulations and affordable housing rules. Confidence using CRM systems like Salesforce, with strong reporting and data insight skills. Ability to motivate, coach and support others to succeed as a team. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits: You'll manage your own diary. This is a hybrid role, and you'll spend a minimum of two days in the office, others working at home or across our property locations where required. We have offices and teams in both London and Newcastle so the role could work in either location. Able to use technology for keeping accurate records, online advertising and marketing, producing reports and collaborating with customers and colleagues. What's in it for you? 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39 days leave, able to buy 5 days leave and time off for volunteering! Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more 800+ discounts on shops, holidays, days out, tech and more. Work your way with flexibility to balance life and work. Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support. Find out more Click APPLY NOW to see our Senior Statutory Sales Executive Job Description (what we call the role internally), find out about us , for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email .
Head of Repairs and Maintenance - (26779) Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan Hybrid working, flexible office-base, working from home and across your regional portfolio. Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You'll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You'll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works. You'll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise. What you'll do: Providing strong, clear and expert leadership promoting a culture of performance and excellence. You'll work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Leading and motivating supercharged teams to exceed customer expectations and KPI's, effectively controlling costs and risks. Developing and delivering short/mid-term operating plans aligned to our strategy. Evolve our services to be exemplary and industry-leading. Why join us You'll be part of our senior leadership team, who are a great bunch of supportive peers. You'll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment. Relevant health and safety qualifications (such as NEBOSH). Experience delivering services at the right cost and right first time, reducing waste. Can forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential. Experienced people manager, able to inspire, influence and embed a culture of operational excellence. Creative spark, be a great influencer, solutions-focused and are bold to achieve great things. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio. Some travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel across your region and will be provided with a car allowance as part of your remuneration package. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Head of Maintenance job description and help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
May 02, 2026
Full time
Head of Repairs and Maintenance - (26779) Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan Hybrid working, flexible office-base, working from home and across your regional portfolio. Permanent, full time (37.5 hpw) We can't offer a CoS for this role Home, a place where you belong We're looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You'll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You'll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works. You'll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise. What you'll do: Providing strong, clear and expert leadership promoting a culture of performance and excellence. You'll work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers. Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures. Leading and motivating supercharged teams to exceed customer expectations and KPI's, effectively controlling costs and risks. Developing and delivering short/mid-term operating plans aligned to our strategy. Evolve our services to be exemplary and industry-leading. Why join us You'll be part of our senior leadership team, who are a great bunch of supportive peers. You'll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work! You have: Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment. Relevant health and safety qualifications (such as NEBOSH). Experience delivering services at the right cost and right first time, reducing waste. Can forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential. Experienced people manager, able to inspire, influence and embed a culture of operational excellence. Creative spark, be a great influencer, solutions-focused and are bold to achieve great things. Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process. The practical bits: 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio. Some travel to the North-East (where our Head Office is based) will also be required A full current driving licence, as you'll work and travel across your region and will be provided with a car allowance as part of your remuneration package. What's in it for you? 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7% and life insurance of 3x basic salary) 800+ discounts on shops, holidays, days out, tech and more Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Head of Maintenance job description and help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email . First stage coffee chats are planned for 18th May and interviews w/c 1st June.
