Arden Resourcing Limited

Sage Support Consultant - Hampshire/Hybrid £35,000-£45,000 A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You'll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment. What you'll be doing Accurately assess customer issues and business impact, assigning appropriate priority levels. Responding to and resolving Sage support queries via telephone, email and remote access Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes. Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Record details, accurate information, and track all support calls from initiation to resolution. Provide clear documentation of issues and their resolutions to support future problem-solving efforts. Identify and address recurring issues, collaborating with the team to implement lasting solutions. Key Skills Strong expertise in software testing, troubleshooting, and quality assurance. ERP systems experience (Sage X3) Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Call Management and prioritisation to ensure service levels agreements are met

Head of Professional Services (ERP, Sage X3) - Hampshire/Hybrid £100,000-£110,000 Were proud to be partnering with a leading Sage solution provider on an exceptional opportunity for a Head of Professional Services. This senior leadership position plays a pivotal role in shaping how consulting and support services are delivered, driving excellence across ERP implementation, customer support, and operational performance. If you're a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career. Key Responsibilities Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous improvement. Oversee the delivery of ERP consultancy projects, ensuring quality, timelines, and adherence to budget. Streamline processes to enhance efficiency, service quality, and operational excellence. Act as a trusted advisor and senior escalation point, strengthening long-term client relationships. Align service delivery with commercial objectives to support business growth and profitability. Collaborate with Sales, Project Management, and Support to ensure a seamless customer journey. Define and monitor KPI's, utilisation, and revenue performance to drive continuous improvement. Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences. Champion knowledge sharing and best practice across all delivery functions. About You Proven leadership experience with consultancy or professional services, ideally in and ERP or technology environment. Strong ERP expertise-preferably Sage X3 - with hands-on experience in implementation and project delivery. Skilled in consultancy best practice, project governance, and managing multiple complex engagements. Commercially astute with the ability to balance client satisfaction, team utilisation, and profitability. Excellent communication, stakeholder management and negotiation skills. Strategic thinker with a hands-on approach, resilience and problem-solving capability. Committed to customer success, continuous improvement and developing others. Leadership or project management certifications (PRINCE2, PMP) desirable. This is an exciting opportunity to join an established and fast-growing organisation at the forefront of Sage ERP solutions. You'll work with cutting-edge technology and innovative products that make a tangible difference to clients, while enjoying the autonomy to shape how services are delivered. You'll be part of a collaborative, forward-thinking environment that values fresh ideas and professional growth. In return, you'll receive a competitive salary, performance bonus, Healthcare Cash Plan, Employee Assistance Programme, volunteering leave and working flexibility.