Health & Wellbeing Business Support Co-Ordinator Health and Wellbeing BSC/04/26 Job Grade: Executive Officer 2 (EO2) Permanent Salary will be in the range £30,458 - £31,097 per annum Closing date for applications: 17:00 on Monday 11th May 2026 Purpose of the role Reporting to the Individual Needs Programme Officer, the Business Support Co-ordinator will facilitate clients' access to VSS services, and ensure efficient call handling and a positive client experience with VSS. By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria: 1. 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics. 2. A minimum of 2 years' practical experience in the following areas: a) Effectively managing complex client interactions (face-to-face/telephone) including complaints. b) Processing high volumes of information in line with office policies and procedures. c) Effectively working in a team environment. d) Monitoring budgets in line with business contracts. e) Proficient in the use of the MS office suite (including Word, Excel and Access) in a business context. 3. A minimum of 1 year's practical experience of line management of staff. The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
Apr 27, 2026
Full time
Health & Wellbeing Business Support Co-Ordinator Health and Wellbeing BSC/04/26 Job Grade: Executive Officer 2 (EO2) Permanent Salary will be in the range £30,458 - £31,097 per annum Closing date for applications: 17:00 on Monday 11th May 2026 Purpose of the role Reporting to the Individual Needs Programme Officer, the Business Support Co-ordinator will facilitate clients' access to VSS services, and ensure efficient call handling and a positive client experience with VSS. By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria: 1. 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics. 2. A minimum of 2 years' practical experience in the following areas: a) Effectively managing complex client interactions (face-to-face/telephone) including complaints. b) Processing high volumes of information in line with office policies and procedures. c) Effectively working in a team environment. d) Monitoring budgets in line with business contracts. e) Proficient in the use of the MS office suite (including Word, Excel and Access) in a business context. 3. A minimum of 1 year's practical experience of line management of staff. The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
Individual Needs Programme Officer Health and Wellbeing INPO/04/26 Job Grade: Staff Officer (SO) Permanent Salary will be in the range £37,694 - £38,990 per annum Closing date for applications: 17:00 on Monday 11th May 2026 Purpose of the role The Individual Needs Programme Officer, reporting to the Health and Wellbeing Case Manager, plays a key role in delivering high-quality client support across VSS services. This includes ensuring smooth access to services, handling calls efficiently, and guiding clients through their journey with VSS and partner organisations. The role is fast-paced and client-focused, involving regular and sustained engagement with a high volume of individuals. It requires empathy, strong communication skills, and a commitment to delivering excellent service in collaboration with internal teams and external partners. By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria: 1. At least 5 GCSEs grade A-C, including English Language and Maths (or equivalent). 2. A minimum of 2 years' practical experience within the last 5 years in the following areas: a) Working within a community, voluntary or statutory environment, providing face-to-face and/or telephone support to clients presenting with trauma, mental health or physical health needs. b) Working effectively in a line management role, co-ordinating the activities of a team. c) Drafting guidance on processes and procedures to be followed by internal team members and/or external colleagues. d) Developing strong working relationships with multiple stakeholders. e) Creating reports and templates, provides regular updates, and using management information systems to support decision-making. The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
Apr 27, 2026
Full time
Individual Needs Programme Officer Health and Wellbeing INPO/04/26 Job Grade: Staff Officer (SO) Permanent Salary will be in the range £37,694 - £38,990 per annum Closing date for applications: 17:00 on Monday 11th May 2026 Purpose of the role The Individual Needs Programme Officer, reporting to the Health and Wellbeing Case Manager, plays a key role in delivering high-quality client support across VSS services. This includes ensuring smooth access to services, handling calls efficiently, and guiding clients through their journey with VSS and partner organisations. The role is fast-paced and client-focused, involving regular and sustained engagement with a high volume of individuals. It requires empathy, strong communication skills, and a commitment to delivering excellent service in collaboration with internal teams and external partners. By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria: 1. At least 5 GCSEs grade A-C, including English Language and Maths (or equivalent). 2. A minimum of 2 years' practical experience within the last 5 years in the following areas: a) Working within a community, voluntary or statutory environment, providing face-to-face and/or telephone support to clients presenting with trauma, mental health or physical health needs. b) Working effectively in a line management role, co-ordinating the activities of a team. c) Drafting guidance on processes and procedures to be followed by internal team members and/or external colleagues. d) Developing strong working relationships with multiple stakeholders. e) Creating reports and templates, provides regular updates, and using management information systems to support decision-making. The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
Health & Wellbeing Case Officer Health and Wellbeing HWBCO/04/26 Job Grade: Staff Officer (SO) Permanent Salary will be in the range £37,694 - £38,990 per annum Closing date for applications: 17:00 on Monday 11th May 2026 Purpose of the role The post holder will function as the key liaison between the Health and Wellbeing Case Managers employed by VSS and a network of Health and Wellbeing Caseworkers employed within the community and voluntary sector. The post holder will establish robust processes and procedures for supporting victims and survivors accessing services. By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria: 1. 5 GCSEs grade A-C or equivalent (which must include English and Maths). 2. Candidates must demonstrate that they have a minimum of 2 years' practical experience within the last 5 years in each of the following: a) Working within a community, voluntary or statutory environment with clients with trauma, mental health and/or physical health issues. b) Leading or participating in the delivery of projects/programmes. c) Experience in drafting guidance on processes and procedures to be followed by internal team members and/or external colleagues. d)Experience in developing and delivering reporting templates, management reports and progress updates. e) Experience in liaising effectively and successfully building relationships with vulnerable clients and a broad range of service providers. The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
Apr 27, 2026
Full time
Health & Wellbeing Case Officer Health and Wellbeing HWBCO/04/26 Job Grade: Staff Officer (SO) Permanent Salary will be in the range £37,694 - £38,990 per annum Closing date for applications: 17:00 on Monday 11th May 2026 Purpose of the role The post holder will function as the key liaison between the Health and Wellbeing Case Managers employed by VSS and a network of Health and Wellbeing Caseworkers employed within the community and voluntary sector. The post holder will establish robust processes and procedures for supporting victims and survivors accessing services. By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria: 1. 5 GCSEs grade A-C or equivalent (which must include English and Maths). 2. Candidates must demonstrate that they have a minimum of 2 years' practical experience within the last 5 years in each of the following: a) Working within a community, voluntary or statutory environment with clients with trauma, mental health and/or physical health issues. b) Leading or participating in the delivery of projects/programmes. c) Experience in drafting guidance on processes and procedures to be followed by internal team members and/or external colleagues. d)Experience in developing and delivering reporting templates, management reports and progress updates. e) Experience in liaising effectively and successfully building relationships with vulnerable clients and a broad range of service providers. The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.