Cheltenham Borough Council

Are you passionate about delivering outstanding customer service and making a real difference in your community? Cheltenham Borough Council has an exciting Customer Service Officer opportunity! Location: Hesters Way Community Resource Centre, Cheltenham, GL51 7SU Salary: £26,824 - £28,142 per annum (pay award pending wef 1 April 2026) Job Type: Fixed Term Contract, Full-Time Closing Date: 31 May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Customer Service Officer - The Role: As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across our housing services. Whether you're resolving issues over the phone, responding to emails, or helping residents via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service. Working closely with our supportive Customer Services Team, you'll handle every interaction with efficiency, empathy and a focus on first-time resolution. Customer Service Officer - Key Responsibilities: - Provide consistent high-quality customer service to tenants, residents, stakeholders and third parties via telephone, email and customer portal - Process customer requests and queries from various sources, ensuring appropriate prioritisation and detailed record-keeping on our housing management system - Respond professionally to customers, including those displaying challenging behaviour, and report incidents to your Team Leader - Maintain customer confidentiality and comply with GDPR and safeguarding responsibilities - Use our contact centre telephony system effectively, responding to real-time call handling data - Administer and monitor the customer web portal, customer relations email inbox and out of hours service reports - Process customer payments, incoming and outgoing mail, compliments, comments and complaints - Support the Customer Service Team Leader with monitoring customer satisfaction and performance indicators - Deputise for the Customer Services Team Leader as required Customer Service Officer - You: - GCSEs at grades 5-9 or equivalent, including Maths and English - Excellent customer care skills with strong oral and written communication abilities - Proficient with Microsoft Office packages (Outlook, Word, Excel, PowerPoint) and high-level keyboard skills - Experience with CRM systems and maintaining computerised customer records - Ability to prioritise workload, remain calm under pressure and handle confidential information - Knowledge and understanding of equality, diversity and safeguarding principles - Desirably, previous experience in a similar role within social housing or a contact centre environment Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing Date: 31 May 2026 To submit your CV for this exciting Customer Service Officer opportunity, click Apply today!

Join Cheltenham Borough Council as a Building Surveyor and make a real contribution to making Cheltenham a great place to live. Location: Municipal Offices, Promenade, Cheltenham GL50 9SA Salary: £35,412 to £48,053 per annum Job Type: Permanent, Full Time Closing date: 6th October 2025 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council dedicated to making Cheltenham a great place to live and work. By supporting thriving communities and businesses while preserving the town s unique character, we create opportunities for growth and innovation. As an employer, we are committed to fairness, respect, and creating a stimulating environment where our people can thrive. With benefits like flexible working arrangements, generous holiday allowances, a strong pension scheme, and comprehensive learning and development opportunities, we empower our team to reach their full potential. Together, we re building a vibrant future for Cheltenham and its people. Building Surveyor - The Role: CBC own and manage some of the most significant buildings and structures in Cheltenham; with over 4,500 council homes, commercial, leisure, and municipal buildings, including listed buildings with histories spanning hundreds of years, swimming pools, war memorials and even a football stadium! Our Property Team cover everything from day-to-day maintenance to the delivery of multi-million pound redevelopment projects. Right now, we re investing record sums into improving our special places, delivering ahead-of-the-game sustainability initiatives, property refurbishments, meeting new legislative requirements, and a number of exciting new-build projects. Our vacancy for a Building Surveyor means you will be providing support across a wide variety of buildings within the Councils Property Stock, including planning, procurement and delivery of high quality reactive and planned maintenance projects. You will contribute to effective and efficient asset management strategies through undertaking property surveys and assisting in development and delivery of programmes of work. Building Surveyor Key Responsibilities: - To ensure building work is completed in compliance with the codes of conduct, regulations (including financial) and policies of the council - To undertake building work in line with health and safety legislation, including monitoring that contractors are also compliant with these regulations when working in our buildings - Manage multiple reactive and planned maintenance projects to ensure issues are prioritised and the annual maintenance plan is completed - To ensure contractors are procured in line with our Local Government procurement regulations - To provide scrutiny and challenge to contractor costs, standard of work and timeliness of resolution of issues - To build and maintain positive relationships with tenants, leaseholders, service managers and other key stakeholders who use our buildings - To identify when more specialist contractors are required to deal with building issues To be proactive in proposing changes to our processes to deliver value for money from our buildings and our building service Building Surveyor - You: - 5 GCSE s including English and Maths - Degree in Building Surveying or Construction/Property related subject - Qualified or working towards an appropriate technical or professional qualification (RICS, CIOB or equivalent) - Evidence of continued training and professional development in a related field - Experience of building relationships with a range of stakeholders - Ability to work under pressure and meet strict deadlines - Excellent communication skills and able to manage multiple projects at multiple locations to address both reactive repairs work and delivery of the planned maintenance programme - Ability to plan and prioritise workloads effectively to meet deadlines Closing date: 6th October 2025 To submit your application for this exciting Building Surveyor opportunity, please click on Apply now!