Cheltenham Borough Council

Are you passionate about delivering outstanding customer service and making a real difference in your community If so, join us at Cheltenham Borough Council as a Customer Service Officer, where you ll be at the heart of our housing services supporting tenants, residents, and stakeholders with care, compassion, and professionalism. Location: Hesters Way Community Resource Centre, GL51 7SU Job Type: Full Time, Permanent Salary: £26,824 to £28,142 per annum Closing Date: 25th January 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Customer Service Officer - The Role: As a Customer Service Officer, you ll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us. Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction no matter how complex is handled with efficiency, empathy, and a focus on first-time resolution. Customer Service Officer Key Responsibilities: - To provide a service that, wherever possible aims to deal with customer s queries at first point of contact ensuring that a high-quality of service is always delivered. - To process requests and queries from various sources / parties (for example from tenants, tenant representatives, colleagues) by telephone, email, or customer portal - To comply with any relevant legislation, GDPR and CBC s customer safeguarding responsibilities. Customer Service Officer - You: - GCSEs (5 A-Cs or equivalent, including Maths and English) Skills and abilities - Ability to provide a high level of customer care and to demonstrate excellent organisation and communication skills (both oral and written) - Ability to work within a team and with minimum levels of supervision - Ability to communicate effectively with colleagues and customers at all levels - Knowledge of computerised systems including Microsoft outlook, word, excel and PowerPoint and high level of keyboard skills - Experience with CRM systems and maintaining computerised customer records - Ability to prioritise workload and respond to levels of demand for contact in real time to enable service targets to be met Customer Service Officer - Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing Closing date: 25th January 2026 To submit your application for this exciting Customer Service Officer opportunity, please click on Apply now! Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply.

Commercial Building Surveyor Beach Baker is delighted to be working in partnership with Cheltenham Borough Council to recruit a Commercial Building Surveyor. At the heart of Cheltenham's most unique buildings, the Property Team delivers everything from daily maintenance to multi-million-pound redevelopments-driven by record investment in sustainability, refurbishment, and regeneration projects-while fostering continuous learning, professional growth, and collaboration on diverse, rewarding challenges. The Council Cheltenham Borough Council is at the heart of the local community. The organisation owns lots of buildings and assets including the iconic Grade I listed Pump Rooms, a wealth of renowned heritage properties which attract visitors from afar as well as recreational facilities, including a football stadium. They have key partnerships with The Cheltenham Trust, Ubico, Cheltenham BID and Cheltenham Festivals, to name a few. Whatever you do or wherever you go in Cheltenham, Cheltenham Borough Council will be involved somewhere! The Position You will be providing support across a wide variety of approximately 200 commercial buildings within the Councils Property Stock, including planning, procurement and delivery of high quality reactive and planned maintenance projects. You will contribute to effective and efficient asset management strategies through undertaking property surveys and assisting in development and delivery of programmes of work. Why Work in Cheltenham Area of outstanding natural beauty and within 10-miles of the Cotswolds. Local and regional economic growth. Fantastic schooling system. World class festivals. Excellent transport links. What's in it for you Working with an interesting and diverse portfolio of commercial properties, including several Grade I and II Listed buildings such as the Pump Rooms, Cheltenham Town Hall, the Art Gallery, and the Museum, among others. Flexible working hours and working from home policy. Working alongside like minded professionals, including Building Surveyors, M&E Engineers, a Facilities Team as well as H&S and Compliance colleagues. Joining a highly professional and driven team who are keen to make a difference, therefore the work you carry out will have a genuine impact to the local area and its population. Excellent job variety and working in fast paced environment - no two days are the same. The Council's office is located at Municipal Office (Promenade) which is in the heart of the Town Centre, with easy access to local amenities including the train station, restaurants, cafes, etc. The Candidate You will have minimum 3+years' building surveying experience. Degree in Building Surveying or Construction/Property related subject. Possess or working towards a relevant professional membership. The individual's character and teamwork ethic is most important. Salary & Employee Benefits Basic salary range between £35,412 to £48,053. Local Government Pension Scheme. 26 days annual leave (plus BH) increasing by 1 day per year of service up to 31 days total (you have the opportunity to buy and sell up to 5 days leave). 2 additional volunteering days paid per year Employee Assistance Programme administered through Health Assured. Free annual Flu vaccinations. Free eye tests and a contribution towards glasses. Cycle to work scheme. Discounted town centre parking. Local event offers and discounts Enhanced special leave (maternity/paternity/adoption/sick pay etc). Payment of one professional subscription per year. Shower and bike storage facilities available at the office. All third party and direct applications, and un-solicited candidate introductions via other recruitment agencies will be forwarded to Beach Baker Recruitment for review. Your application will be dealt with in the strictest confidence by Matthew Clackson. Please call our office on or alternatively send your CV (at this stage do not worry if it's not up-to-date) directly to , and for many more property jobs please visit our website .

Commercial Building Surveyor Beach Baker is delighted to be working in partnership with Cheltenham Borough Council to recruit a Commercial Building Surveyor. At the heart of Cheltenham's most unique buildings, the Property Team delivers everything from daily maintenance to multi-million-pound redevelopments-driven by record investment in sustainability, refurbishment, and regeneration projects-while fostering continuous learning, professional growth, and collaboration on diverse, rewarding challenges. The Council Cheltenham Borough Council is at the heart of the local community. The organisation owns lots of buildings and assets including the iconic Grade I listed Pump Rooms, a wealth of renowned heritage properties which attract visitors from afar as well as recreational facilities, including a football stadium. They have key partnerships with The Cheltenham Trust, Ubico, Cheltenham BID and Cheltenham Festivals, to name a few. Whatever you do or wherever you go in Cheltenham, Cheltenham Borough Council will be involved somewhere! The Position You will be providing support across a wide variety of approximately 200 commercial buildings within the Councils Property Stock, including planning, procurement and delivery of high quality reactive and planned maintenance projects. You will contribute to effective and efficient asset management strategies through undertaking property surveys and assisting in development and delivery of programmes of work. Why Work in Cheltenham Area of outstanding natural beauty and within 10-miles of the Cotswolds. Local and regional economic growth. Fantastic schooling system. World class festivals. Excellent transport links. What's in it for you Working with an interesting and diverse portfolio of commercial properties, including several Grade I and II Listed buildings such as the Pump Rooms, Cheltenham Town Hall, the Art Gallery, and the Museum, among others. Flexible working hours and working from home policy. Working alongside like minded professionals, including Building Surveyors, M&E Engineers, a Facilities Team as well as H&S and Compliance colleagues. Joining a highly professional and driven team who are keen to make a difference, therefore the work you carry out will have a genuine impact to the local area and its population. Excellent job variety and working in fast paced environment - no two days are the same. The Council's office is located at Municipal Office (Promenade) which is in the heart of the Town Centre, with easy access to local amenities including the train station, restaurants, cafes, etc. The Candidate You will have minimum 3+years' building surveying experience. Degree in Building Surveying or Construction/Property related subject. Possess or working towards a relevant professional membership. The individual's character and teamwork ethic is most important. Salary & Employee Benefits Basic salary range between £35,412 to £48,053. Local Government Pension Scheme. 26 days annual leave (plus BH) increasing by 1 day per year of service up to 31 days total (you have the opportunity to buy and sell up to 5 days leave). 2 additional volunteering days paid per year Employee Assistance Programme administered through Health Assured. Free annual Flu vaccinations. Free eye tests and a contribution towards glasses. Cycle to work scheme. Discounted town centre parking. Local event offers and discounts Enhanced special leave (maternity/paternity/adoption/sick pay etc). Payment of one professional subscription per year. Shower and bike storage facilities available at the office. All third party and direct applications, and un-solicited candidate introductions via other recruitment agencies will be forwarded to Beach Baker Recruitment for review. Your application will be dealt with in the strictest confidence by Matthew Clackson. Please call our office on or alternatively send your CV (at this stage do not worry if it's not up-to-date) directly to , and for many more property jobs please visit our website .

Project Manager Beach Baker is delighted to be working in partnership with Cheltenham Borough Council to recruit a Project Manager. At the heart of Cheltenham's most unique buildings, the Property Team delivers everything from daily maintenance to multi-million-pound redevelopments-driven by record investment in sustainability, refurbishment, and regeneration projects-while fostering continuous learning, professional growth, and collaboration on diverse, rewarding challenges. The Council Cheltenham Borough Council is at the heart of the local community. The organisation own lots of buildings and assets including the iconic Grade I listed Pump Rooms, a wealth of renowned heritage properties which attract visitors from afar as well as recreational facilities, including a football stadium. They have key partnerships with The Cheltenham Trust, Ubico, Cheltenham BID and Cheltenham Festivals, to name a few. Whatever you do or wherever you go in Cheltenham, Cheltenham Borough Council will be involved somewhere. The Position We are seeking to appoint a confident Project Manager as a key role within the Commercial Property team driving and delivering exciting capital projects and planned maintenance delivery. You will be managing complex construction, refurbishment and regeneration projects from inception through to the planning and construction phase, handover and thereafter ensuring a smooth transition to occupation and use. You will engage with a range of stakeholders including contractors, consultants, occupiers, land owners, development partners, councillors and other government bodies. Why Work in Cheltenham Area of outstanding natural beauty and within 10-miles of the Cotswolds. Local and regional economic growth. Fantastic schooling system. World class festivals. Excellent transport links. What's in it for you Working with an interesting and diverse portfolio of commercial properties, including several. Grade I and II Listed buildings such as the Pump Rooms, Cheltenham Town Hall, the Art Gallery, and the Museum, among others. Flexible working hours and working from home policy, subject to business need and stakeholder meetings. Joining a highly professional and driven team who are keen to make a difference, therefore the work you carry out will have a genuine impact to the local area and its population. Excellent job variety and working in fast paced environment - no two days are the same. The Council's office is located at Municipal Office (Promenade) which is in the heart of the Town Centre, with easy access to local amenities including the train station, restaurants, cafes, etc. The Candidate You will have minimum 5+ years' experience in the construction, refurbishment and regeneration sector, managing complex property projects from inception through to the planning and construction phase. Possess or working towards a relevant professional membership, such as RICS/CIOB (or equivalent). The individual's character and teamwork ethic is most important. Salary & Employee Benefits Basic salary range between £48,738 to £54,229. An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS). A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays). A flexible and agile working environment with aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours. A comprehensive programme of learning and development. Two days (pro rata) paid time off for volunteering. Enhanced maternity and paternity schemes. Access to free counselling services. Upon successful completion of probation period, have access to the Healthcare Cashback Plan. A cycle to work scheme. Low-cost town centre parking. A commitment to employee wellbeing. All third party and direct applications, and un-solicited candidate introductions via other recruitment agencies will be forwarded to Beach Baker Recruitment for review. Your application will be handled with complete confidentiality by Matthew Clackson. To apply, call us at or email your CV (even if it's not up-to-date) directly to . For additional property job opportunities, visit our website:

Project Manager Beach Baker is delighted to be working in partnership with Cheltenham Borough Council to recruit a Project Manager. At the heart of Cheltenham's most unique buildings, the Property Team delivers everything from daily maintenance to multi-million-pound redevelopments-driven by record investment in sustainability, refurbishment, and regeneration projects-while fostering continuous learning, professional growth, and collaboration on diverse, rewarding challenges. The Council Cheltenham Borough Council is at the heart of the local community. The organisation own lots of buildings and assets including the iconic Grade I listed Pump Rooms, a wealth of renowned heritage properties which attract visitors from afar as well as recreational facilities, including a football stadium. They have key partnerships with The Cheltenham Trust, Ubico, Cheltenham BID and Cheltenham Festivals, to name a few. Whatever you do or wherever you go in Cheltenham, Cheltenham Borough Council will be involved somewhere. The Position We are seeking to appoint a confident Project Manager as a key role within the Commercial Property team driving and delivering exciting capital projects and planned maintenance delivery. You will be managing complex construction, refurbishment and regeneration projects from inception through to the planning and construction phase, handover and thereafter ensuring a smooth transition to occupation and use. You will engage with a range of stakeholders including contractors, consultants, occupiers, land owners, development partners, councillors and other government bodies. Why Work in Cheltenham Area of outstanding natural beauty and within 10-miles of the Cotswolds. Local and regional economic growth. Fantastic schooling system. World class festivals. Excellent transport links. What's in it for you Working with an interesting and diverse portfolio of commercial properties, including several. Grade I and II Listed buildings such as the Pump Rooms, Cheltenham Town Hall, the Art Gallery, and the Museum, among others. Flexible working hours and working from home policy, subject to business need and stakeholder meetings. Joining a highly professional and driven team who are keen to make a difference, therefore the work you carry out will have a genuine impact to the local area and its population. Excellent job variety and working in fast paced environment - no two days are the same. The Council's office is located at Municipal Office (Promenade) which is in the heart of the Town Centre, with easy access to local amenities including the train station, restaurants, cafes, etc. The Candidate You will have minimum 5+ years' experience in the construction, refurbishment and regeneration sector, managing complex property projects from inception through to the planning and construction phase. Possess or working towards a relevant professional membership, such as RICS/CIOB (or equivalent). The individual's character and teamwork ethic is most important. Salary & Employee Benefits Basic salary range between £48,738 to £54,229. An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS). A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays). A flexible and agile working environment with aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours. A comprehensive programme of learning and development. Two days (pro rata) paid time off for volunteering. Enhanced maternity and paternity schemes. Access to free counselling services. Upon successful completion of probation period, have access to the Healthcare Cashback Plan. A cycle to work scheme. Low-cost town centre parking. A commitment to employee wellbeing. All third party and direct applications, and un-solicited candidate introductions via other recruitment agencies will be forwarded to Beach Baker Recruitment for review. Your application will be handled with complete confidentiality by Matthew Clackson. To apply, call us at or email your CV (even if it's not up-to-date) directly to . For additional property job opportunities, visit our website:

Join Cheltenham Borough Council as a Building Surveyor and make a real contribution to making Cheltenham a great place to live. Location: Municipal Offices, Promenade, Cheltenham GL50 9SA Salary: £35,412 to £48,053 per annum Job Type: Permanent, Full Time Closing date: 6th October 2025 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council dedicated to making Cheltenham a great place to live and work. By supporting thriving communities and businesses while preserving the town s unique character, we create opportunities for growth and innovation. As an employer, we are committed to fairness, respect, and creating a stimulating environment where our people can thrive. With benefits like flexible working arrangements, generous holiday allowances, a strong pension scheme, and comprehensive learning and development opportunities, we empower our team to reach their full potential. Together, we re building a vibrant future for Cheltenham and its people. Building Surveyor - The Role: CBC own and manage some of the most significant buildings and structures in Cheltenham; with over 4,500 council homes, commercial, leisure, and municipal buildings, including listed buildings with histories spanning hundreds of years, swimming pools, war memorials and even a football stadium! Our Property Team cover everything from day-to-day maintenance to the delivery of multi-million pound redevelopment projects. Right now, we re investing record sums into improving our special places, delivering ahead-of-the-game sustainability initiatives, property refurbishments, meeting new legislative requirements, and a number of exciting new-build projects. Our vacancy for a Building Surveyor means you will be providing support across a wide variety of buildings within the Councils Property Stock, including planning, procurement and delivery of high quality reactive and planned maintenance projects. You will contribute to effective and efficient asset management strategies through undertaking property surveys and assisting in development and delivery of programmes of work. Building Surveyor Key Responsibilities: - To ensure building work is completed in compliance with the codes of conduct, regulations (including financial) and policies of the council - To undertake building work in line with health and safety legislation, including monitoring that contractors are also compliant with these regulations when working in our buildings - Manage multiple reactive and planned maintenance projects to ensure issues are prioritised and the annual maintenance plan is completed - To ensure contractors are procured in line with our Local Government procurement regulations - To provide scrutiny and challenge to contractor costs, standard of work and timeliness of resolution of issues - To build and maintain positive relationships with tenants, leaseholders, service managers and other key stakeholders who use our buildings - To identify when more specialist contractors are required to deal with building issues To be proactive in proposing changes to our processes to deliver value for money from our buildings and our building service Building Surveyor - You: - 5 GCSE s including English and Maths - Degree in Building Surveying or Construction/Property related subject - Qualified or working towards an appropriate technical or professional qualification (RICS, CIOB or equivalent) - Evidence of continued training and professional development in a related field - Experience of building relationships with a range of stakeholders - Ability to work under pressure and meet strict deadlines - Excellent communication skills and able to manage multiple projects at multiple locations to address both reactive repairs work and delivery of the planned maintenance programme - Ability to plan and prioritise workloads effectively to meet deadlines Closing date: 6th October 2025 To submit your application for this exciting Building Surveyor opportunity, please click on Apply now!