Splendid Hospitality Group
Edinburgh, Midlothian
Chaiiwala and New Brand Operations Leader Corporate - Splendid Hospitality (Field Based) Contract: Full Time Salary: Competitive Splendid Hospitality Group is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it's the 'Splendid Hospitality Way' which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy. Job Description Reporting to the QSR Managing Director, the Chaiiwala and New Brands Operations Leader plays a critical role in driving operational excellence and supporting the growth of Splendid Hospitality's QSR portfolio. This role is responsible for the successful integration of new and extended QSR brands within the Group, while ensuring consistent performance and brand standards across Chaiiwala. Acting as the voice of field operations, you will define operational priorities, drive strategic initiatives and enhance both profitability and guest experience. You will ensure restaurant teams are fully set up for success - delivering exceptional guest experiences, strong P&L performance and safe, compliant operations. The role also leads the operational execution of new restaurant openings, brand launches and refurbishment projects, working cross-functionally with Operations, Development, Construction, Training, Facilities, HR and Health & Safety to ensure every site is launch-ready and positioned for strong trading from day one. This is a high-impact leadership role for someone who thrives on growth, performance improvement and operational precision in a fast-paced QSR environment. What We Offer Apprenticeship programmes available Learning and Development Opportunities available through our Leadership Development Programmes Heavily discounted hotel stays and food & beverage discounts at all our properties 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services physical wellbeing & financial aid. Life Assurance 33 holiday days Automatic Enrolment into a workplace pension scheme About Us Splendid Hospitality is one of the UK's most successful and fastest-growing hospitality groups. Our diverse and dynamic portfolio spans hotels, restaurants, and care homes across the country-from London to Edinburgh, Bristol to York. We are proud to own and operate a collection of well-known brands and distinctive properties, including: The award-winning 5-star Hilton London Bankside The luxurious Grand Hotel in York The UK's first Four Points Flex by Sheraton (Marriott), newly developed in London Euston Nine IHG hotels, including Holiday Inn Brentford Lock and boutique Hotel Indigos in Edinburgh and York Six Accor properties across the UK Beyond hotels, we operate 38 KFC restaurants across the Midlands and North East, 3 Chaiiwala restaurants and 3 three care homes in Sussex-demonstrating our unique breadth across the hospitality and care sectors. Driven by entrepreneurial spirit and a passion for service, we continue to grow and evolve, creating exceptional experiences for our guests, teams, and partners. Role in our Family Key Responsibilities Brand Operations Leadership- Serve as the primary operations representative for new brands and expansion of existing brands, ensuring alignment with business objectives. Performance Management- Monitor and drive operational KPIs to deliver and exceed budgets / forecasts. Including speed of service, food quality, labour, throughput, guest satisfaction. Identify performance gaps and partner with field teams to implement solutions. Across CW, new brands Lead Restaurant Managers for CW, newly acquired and expanded QSR brands - Assume full day-to-day operational responsibility & provide guidance on best practices, operational challenges, and new initiatives. Change Management & Brand Standards- Ensure all operational changes are clearly communicated, understood, and adopted. Evaluate brand execution in the field and drive consistency. New Restaurant Openings- Act as the operational and health & safety lead for all new store openings. Work with restaurant managers and area coaches to verify store designs, equipment layouts, and workflows support brand safety and food safety standards. Ensure opening teams are trained on service style, emergency processes, and safe equipment use. Conduct pre-opening compliance inspections (food safety, fire safety, equipment checks). New Brand Launches / New Concepts - Validate food handling processes, equipment usage, and staffing models to meet safety and compliance requirements. Identify risks associated with new products or equipment and work with Training & Safety to mitigate them. Refurbishments, Remodels & Equipment Upgrades - Partner with construction teams to integrate project changes within the operation. Serve as the Operations liaison between, Construction, Development, Facilities, HR, and Training during openings and remodels. Field Execution & Continuous Improvement - Support on-the-ground operations and safety readiness during openings. About You 5-8+ years' experience in QSR operations leadership, multi-unit management or brand operations Proven track record of driving performance across multiple sites, balancing guest experience and commercial results Strong understanding of operational excellence principles and performance improvement frameworks Experience overseeing new store openings, remodels or refurbishment projects Demonstrated ability to improve standards, profitability and operational consistency Confident and credible leader with strong communication and influencing skills Able to build effective relationships across field teams and cross-functional stakeholders Highly organised with strong coordination skills and attention to detail Comfortable working at pace in a fast-growth, multi-site environment Willing and able to travel to support openings and operational priorities What Happens Next Does this role sound like a great fit for you? Apply now - it only takes a few seconds! Simply share your contact details and upload your CV. Once we've reviewed your application, successful candidates will be invited to meet with one of our team to talk more about your experience, and to give you the chance to learn about the role. At Splendid Hospitality Group, we're proud to be an equal opportunities employer, committed to building a diverse workforce and fostering an inclusive culture where everyone can thrive.
Chaiiwala and New Brand Operations Leader Corporate - Splendid Hospitality (Field Based) Contract: Full Time Salary: Competitive Splendid Hospitality Group is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it's the 'Splendid Hospitality Way' which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy. Job Description Reporting to the QSR Managing Director, the Chaiiwala and New Brands Operations Leader plays a critical role in driving operational excellence and supporting the growth of Splendid Hospitality's QSR portfolio. This role is responsible for the successful integration of new and extended QSR brands within the Group, while ensuring consistent performance and brand standards across Chaiiwala. Acting as the voice of field operations, you will define operational priorities, drive strategic initiatives and enhance both profitability and guest experience. You will ensure restaurant teams are fully set up for success - delivering exceptional guest experiences, strong P&L performance and safe, compliant operations. The role also leads the operational execution of new restaurant openings, brand launches and refurbishment projects, working cross-functionally with Operations, Development, Construction, Training, Facilities, HR and Health & Safety to ensure every site is launch-ready and positioned for strong trading from day one. This is a high-impact leadership role for someone who thrives on growth, performance improvement and operational precision in a fast-paced QSR environment. What We Offer Apprenticeship programmes available Learning and Development Opportunities available through our Leadership Development Programmes Heavily discounted hotel stays and food & beverage discounts at all our properties 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services physical wellbeing & financial aid. Life Assurance 33 holiday days Automatic Enrolment into a workplace pension scheme About Us Splendid Hospitality is one of the UK's most successful and fastest-growing hospitality groups. Our diverse and dynamic portfolio spans hotels, restaurants, and care homes across the country-from London to Edinburgh, Bristol to York. We are proud to own and operate a collection of well-known brands and distinctive properties, including: The award-winning 5-star Hilton London Bankside The luxurious Grand Hotel in York The UK's first Four Points Flex by Sheraton (Marriott), newly developed in London Euston Nine IHG hotels, including Holiday Inn Brentford Lock and boutique Hotel Indigos in Edinburgh and York Six Accor properties across the UK Beyond hotels, we operate 38 KFC restaurants across the Midlands and North East, 3 Chaiiwala restaurants and 3 three care homes in Sussex-demonstrating our unique breadth across the hospitality and care sectors. Driven by entrepreneurial spirit and a passion for service, we continue to grow and evolve, creating exceptional experiences for our guests, teams, and partners. Role in our Family Key Responsibilities Brand Operations Leadership- Serve as the primary operations representative for new brands and expansion of existing brands, ensuring alignment with business objectives. Performance Management- Monitor and drive operational KPIs to deliver and exceed budgets / forecasts. Including speed of service, food quality, labour, throughput, guest satisfaction. Identify performance gaps and partner with field teams to implement solutions. Across CW, new brands Lead Restaurant Managers for CW, newly acquired and expanded QSR brands - Assume full day-to-day operational responsibility & provide guidance on best practices, operational challenges, and new initiatives. Change Management & Brand Standards- Ensure all operational changes are clearly communicated, understood, and adopted. Evaluate brand execution in the field and drive consistency. New Restaurant Openings- Act as the operational and health & safety lead for all new store openings. Work with restaurant managers and area coaches to verify store designs, equipment layouts, and workflows support brand safety and food safety standards. Ensure opening teams are trained on service style, emergency processes, and safe equipment use. Conduct pre-opening compliance inspections (food safety, fire safety, equipment checks). New Brand Launches / New Concepts - Validate food handling processes, equipment usage, and staffing models to meet safety and compliance requirements. Identify risks associated with new products or equipment and work with Training & Safety to mitigate them. Refurbishments, Remodels & Equipment Upgrades - Partner with construction teams to integrate project changes within the operation. Serve as the Operations liaison between, Construction, Development, Facilities, HR, and Training during openings and remodels. Field Execution & Continuous Improvement - Support on-the-ground operations and safety readiness during openings. About You 5-8+ years' experience in QSR operations leadership, multi-unit management or brand operations Proven track record of driving performance across multiple sites, balancing guest experience and commercial results Strong understanding of operational excellence principles and performance improvement frameworks Experience overseeing new store openings, remodels or refurbishment projects Demonstrated ability to improve standards, profitability and operational consistency Confident and credible leader with strong communication and influencing skills Able to build effective relationships across field teams and cross-functional stakeholders Highly organised with strong coordination skills and attention to detail Comfortable working at pace in a fast-growth, multi-site environment Willing and able to travel to support openings and operational priorities What Happens Next Does this role sound like a great fit for you? Apply now - it only takes a few seconds! Simply share your contact details and upload your CV. Once we've reviewed your application, successful candidates will be invited to meet with one of our team to talk more about your experience, and to give you the chance to learn about the role. At Splendid Hospitality Group, we're proud to be an equal opportunities employer, committed to building a diverse workforce and fostering an inclusive culture where everyone can thrive.
Splendid Hospitality Group
The Four Points Express by Sheraton London Euston located in the heart of Euston, will be the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Express by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless. We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Express by Sheraton London Euston follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons. We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us. Job Description As Night manager you will be a hospitality professional to oversee the hotel overnight, lead the team of porters and take ownership over any issues that occur during the night shift, ensuring a smooth standard of service is maintained at all times. What We Offer We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you. All Marriott Employee Benefits. Apprenticeship programmes available. Learning and Development Opportunities are available through our Leadership Development Programmes Heavily discounted hotel stays and food & beverage discounts. Uniform provided. 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid. 28 holiday days (pro rata for part-time). Automatic Enrolment into a workplace pension scheme. About Us The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision. Role in our Family Ensure compliance with all Health & Safety and operating regulations keeping team members and guests safe at all times To be an "all rounder" and have knowledge of all operational departments in order to provide service to guests during the night To be able to build and develop a successful, reliable and motivated team to ensure highest levels of service are provided during the night shift To have a proactive approach and ensure all night audit procedures are completed timely and accurately Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and saftey Oversees all front office accounting and financial procedures, night team duties, business transactions and monitors all aspects of the night audit Performing check-ins and check-outs for late arrivals and early departures What Happens Next Does this Role suit your skillset? Apply now, this takes a second, you'll need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
The Four Points Express by Sheraton London Euston located in the heart of Euston, will be the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Express by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless. We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Express by Sheraton London Euston follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons. We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us. Job Description As Night manager you will be a hospitality professional to oversee the hotel overnight, lead the team of porters and take ownership over any issues that occur during the night shift, ensuring a smooth standard of service is maintained at all times. What We Offer We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you. All Marriott Employee Benefits. Apprenticeship programmes available. Learning and Development Opportunities are available through our Leadership Development Programmes Heavily discounted hotel stays and food & beverage discounts. Uniform provided. 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid. 28 holiday days (pro rata for part-time). Automatic Enrolment into a workplace pension scheme. About Us The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in July 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision. Role in our Family Ensure compliance with all Health & Safety and operating regulations keeping team members and guests safe at all times To be an "all rounder" and have knowledge of all operational departments in order to provide service to guests during the night To be able to build and develop a successful, reliable and motivated team to ensure highest levels of service are provided during the night shift To have a proactive approach and ensure all night audit procedures are completed timely and accurately Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and saftey Oversees all front office accounting and financial procedures, night team duties, business transactions and monitors all aspects of the night audit Performing check-ins and check-outs for late arrivals and early departures What Happens Next Does this Role suit your skillset? Apply now, this takes a second, you'll need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.