Profile Resourcing Limited
Kingsbridge, Devon
Oct 23, 2025
Full time
Receptionist - Part-Time (24 hours across Saturday, Sunday & Monday) Location: Burgh Island Hotel, Devon Salary: £25,396.80 pro rata (£15,238.08) + monthly gratuities Contract: Part-Time, Permanent Be the welcome that guests remember-on one of Britain's most iconic tidal islands. We are seeking a warm, organised, and unflappable Receptionist to join our front-of-house team part-time. You'll be the first smile our guests see and the calm centre that keeps arrivals, departures, and daily service running smoothly in a truly unforgettable setting. Important to Know Burgh Island is a tidal island-travel plans must align with conditions; live-out applicants typically need reliable transport. Applicants must have the right to work in the UK. About the Role Reporting to the Reception Manager, you'll ensure seamless guest journeys from booking to check-out while safeguarding high standards, safety, and satisfaction throughout your shift. You'll work closely with Housekeeping, Food & Beverage, and wider island teams to keep information flowing and service effortless. Success looks like great guest feedback and consistent completion of duties. Key Responsibilities Run efficient check-in and check-out and meet/greet guests on arrival. Handle phones, reservations, and enquiries; manage Guestline (PMS) including allocations. Prepare and update daily catering lists (allergies, special requests) and brief FOH/kitchen. Produce daily reports; reconcile payments, invoices, pre-charges, deposits, and petty cash. Coordinate with Housekeeping on arrivals, stayovers, departures, and sofa-bed opens, log maintenance items. Provide concierge-level service (local bookings, travel, tickets) and ensure guest security. Maintain health & safety, weekly/monthly emergency procedures, and reliable radio comms. Prepare welcome drinks; complete registration forms (emergency needs, newspapers, tea/coffee times, dinner slots). Deliver thorough shift handovers and support other departments when needed. What We're Looking For Front-desk or guest-facing experience in hotels or hospitality, with PMS (Guestline) familiarity a plus. Brilliant communicator who's polished, presentable, and guest-obsessed-you love using names and noticing details. Organised under pressure with strong cashiering/reconciliation habits and an eye for accuracy. Team player who can brief, coordinate, and keep standards high across departments and shifts. Hours & Pay 24 hours per week across Saturday, Sunday & Monday. £25,396.80 pro rata (£15,238.08) + monthly gratuities. Why Join Work somewhere truly iconic with a proud service culture. Competitive salary, monthly gratuities, and paid overtime Delicious staff meals and discounts across the property Staff wellbeing support and perks