Jackson Hogg

Software Engineer (Full Stack, Polyglot) Hybrid (3 days/week in the North East HQ) Remote considered, with monthly on-site time Our client is looking to hire 2 Software Engineers to join a high-impact, in-house engineering team supporting a nationwide business operating at scale. This is not a "build for the backlog" role. The systems you'll work on directly shape how customers discover products, how thousands of colleagues do their jobs, and how a multi billion pound operation stays efficient day to day. Why this role? You'll get breadth, ownership, and real-world impact : Build across the stack: Go, C#, TypeScript, Python Deploy and run in AWS Work with AI tools as part of your daily workflow - not a future experiment Ship regularly and see your work used immediately There are no silos here. Engineers move across services, frontend, infrastructure, and tooling. If you like variety and solving real problems, you'll feel at home. What you'll be doing Building and evolving customer-facing platforms, internal tools, and operational systems Working across APIs, services, frontends, and data pipelines Pairing, reviewing code, and solving problems as a team Shipping fast, learning quickly, and improving continuously What we're looking for You don't need to tick every box, but you should recognise yourself in most of these: AI-first mindset - you already use tools like Copilot, Cursor, or similar AI in production - experience embedding LLMs, APIs, or agents into products Automation / robotics experience - from RPA to physical systems Cloud-native - AWS or Azure in real production environments Polyglot engineer - comfortable picking up and switching languages Full-stack capability - frontend, backend, APIs, data Hands-on builder - scripts, CLIs, background workers, not just web apps Modern architecture - serverless, event-driven systems, or breaking apart monoliths Data-aware - SQL, NoSQL, and/or data pipelines How we work Psychological safety is non-negotiable We pair, collaborate, and share ownership No hero culture, no gatekeeping Problems are surfaced early and solved together Open to a range of experience levels

Overview We are recruiting an IT Security & Infrastructure Engineer to play a key role in maintaining and strengthening a secure, reliable IT environment. This is a hands-on technical position combining infrastructure management and security , where you'll take ownership of systems performance, improve security controls, and support ongoing compliance initiatives including Cyber Essentials and Cyber Essentials Plus . You'll work closely with internal teams to ensure systems are resilient, well-maintained, and aligned to business needs. This is an onsite role and therefore applicants must be commutable to the office. Key Responsibilities Infrastructure & Systems Manage and support core infrastructure across Windows Server, cloud, and on-prem environments Maintain networking, storage, backup, and virtualisation platforms Monitor system performance, capacity, and security posture Support infrastructure upgrades, system changes, and improvement projects Act as an escalation point for technical issues Security & Compliance Support and improve cyber security controls across infrastructure and endpoint environments Assist with Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certification activities Contribute to vulnerability management, patching, and system hardening Support audits, compliance reviews, and risk reduction initiatives Promote good security practices across the organisation Support & User Services Provide 1st and 2nd line support when required Support users with devices, applications, and access issues Manage onboarding and offboarding processes Ensure incidents and service requests are resolved in line with SLAs Continuous Improvement Contribute to infrastructure and security roadmaps Identify opportunities to automate and enhance IT operations Maintain documentation, diagrams, and operational procedures Collaborate with internal stakeholders and external partners Skills & Experience Experience in an infrastructure, systems administration, or IT security role Strong knowledge of Windows Server, Microsoft 365, Active Directory and Entra ID Experience with endpoint management tools (e.g. Intune, Autopilot) Understanding of networking fundamentals (TCP/IP) Experience with patching, system hardening, and vulnerability remediation Strong communication skills with both technical and non-technical users Desirable Experience with Cyber Essentials / CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices

Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development Hands-on Project Exposure We're looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn't your typical "ticket-only" support role - while you'll play a key part in day-to-day service desk operations, you'll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you're someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career. The Role As part of our Service Desk team, you'll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively. Alongside core support responsibilities, you'll have the opportunity to: Contribute to IT improvement projects Get involved in system upgrades, rollouts, and changes Work closely with wider IT teams and learn new technologies Key Responsibilities Provide responsive and effective IT support across the business Log, manage, and resolve incidents and service requests in line with SLAs Escalate issues where required, following established procedures Maintain clear communication with users throughout issue resolution Collaborate with colleagues on ongoing IT initiatives and project work Support continuous improvement across service delivery About You We're looking for people who: Have previous experience in a Service Desk / Helpdesk role Are confident, approachable, and customer-focused Communicate clearly with both technical and non-technical users Thrive in a fast-paced environment and stay calm under pressure Enjoy learning and want exposure beyond traditional support work Technical Skills You should have experience with: Windows 10 / Windows 11 Microsoft 365 (O365) Active Directory IT ticketing systems and SLA-driven environments Working with third-party providers and escalation processes

Jackson Hogg is delighted to be partnering with a growing business in Prudhoe on the appointment of an Accounts Assistant. This is a varied, hands?on role supporting the wider finance team across multiple entities, following a period of growth and acquisition. The role offers exposure across transactional finance, with involvement in both ledgers, cash management and credit control, making it ideal for someone looking to broaden their experience within a busy and evolving environment. Key Responsibilities Maintain the cash book, including daily postings and bank reconciliations Support sales ledger activities, including reconciliations and reporting Process purchase invoices, manage balances and assist with payment runs Carry out credit control, monitoring outstanding debt and supporting recovery actions Perform monthly account reconciliations Process expenses, petty cash and company credit card transactions Respond to incoming finance queries and support internal stakeholders Assist with ad?hoc duties to support the wider finance team About You Previous experience in a finance or accounts assistant role Good understanding of sales and purchase ledger processes Strong Excel skills and confidence using finance systems (SAP advantageous) Highly organised with strong attention to detail Proactive, team?focused and able to manage your own workload AAT (or studying) desirable Offering Permanent, full?time position £25,000-£28,000 Opportunity to join a growing business following acquisition activity Broad, hands?on role across multiple finance areas Supportive team environment with development potential

Jackson Hogg is delighted to be partnering with an excellent organisation in Newcastle on the appointment of a Purchase Ledger. This is a great opportunity to join a collaborative finance team, taking ownership of purchase ledger and expense processes while supporting ongoing system and process improvements. Key Responsibilities Process supplier invoices and manage queries across multiple entities Handle employee expenses, ensuring accuracy and timely resolution of issues Reconcile supplier statements and investigate discrepancies Support and enhance the purchase?to?pay (P2P) system to maximise efficiency Prepare accrual schedules to support month?end close Assist with regular and ad?hoc payment runs, including supplier and expense payments Respond promptly to supplier queries and maintain strong relationships About You Previous experience within Accounts Payable / Purchase Ledger Confident using Excel and finance systems (Sage experience advantageous) Solid understanding of accounting processes and controls Highly organised with strong attention to detail Offering Hybrid working Enhanced pension contribution Flexi?time 25 days holiday plus bank holidays

Jackson Hogg is delighted to be partnering with a growing organisation in Durham on the appointment of a Customer Service Account Operator. This is an excellent opportunity to join a customer-focused team, taking ownership of key accounts and building strong, long-term client relationships. This role is ideal for someone who enjoys working closely with clients, managing expectations, and ensuring a consistently high level of service delivery. Key Responsibilities Act as the main point of contact for assigned customer accounts Build and maintain strong relationships with key stakeholders Manage day-to-day account activity, ensuring service delivery meets expectations Coordinate with internal teams to ensure timely and accurate service provision Monitor account performance and identify potential issues early Handle and resolve customer queries, taking full ownership through to resolution Support account growth through identifying opportunities to enhance services Maintain accurate records and provide regular reporting on account activity About You Previous experience in a customer service or account management role Strong communication skills with the ability to build relationships at all levels Highly organised with strong attention to detail Proactive and solutions-focused approach Confident managing multiple accounts and priorities Offering Salary of £28,000-£32,000 Office-based role in Durham Opportunity to join a growing and supportive business