Alexander Mae (Bristol) Ltd

The Company: Our client is a leader in their field, they deliver training courses and apprenticeships to people across the UK every day, they are innovative, energetic and places real emphasis on providing a great service to clients and learners. They have a superb working environment and genuinely value their people evidenced by staff longevity click apply for full job details

The Job: Our client is looking for a Customer Contact Advisor to join their Secured Lender Services team. Youll be the first point of contact for customers of regulated mortgage lenders, helping people in sensitive situations such as mortgage arrears or the risk of repossession. Youll offer clear, empathetic support and guide them towards the right solutions.In this fast-paced, regulated role, youll

The Job: Our client is looking for a Customer Contact Advisor to join their Secured Lender Services team. Youll be the first point of contact for customers of regulated mortgage lenders, helping people in sensitive situations such as mortgage arrears or the risk of repossession. Youll offer clear, empathetic support and guide them towards the right solutions.In this fast-paced, regulated role, youll handle inbound and outbound contact across multiple channels, identify vulnerability, and help customers manage their financial responsibilities. Youll also help prevent complaints through early intervention, while meeting FCA and client standards. Responsibilities will include: Provide accurate, caring, and timely support to customers by phone, email, and website Listen carefully and show empathy to understand customers financial challenges. Work with customers to agree fair, affordable, and sustainable solutions. Explain options clearly to help customers take positive action. Manage the customer relationship, not just the interaction. Follow the FCAs Consumer Duty principles to ensure fair treatment. Identify and manage signs of vulnerability with care. Keep detailed and accurate case notes in all systems. Spot when a case might lead to legal action and make sure all steps have been taken first. Resolve issues early to avoid formal complaints. Flag and resolve open complaints or vulnerabilities before escalation. De-escalate complaints effectively using good judgement. Meet individual and team targets for quality, resolution, and compliance. Give constructive feedback to help improve scripts and customer journeys. Take part in coaching, training, and sharing best practice. Support testing of new policies or services and give feedback on customer impact. The Person: Our client is looking for someone who has: Experience of dealing with in customer service, credit control, or account management within financial or professional services. Strong communication skills and the ability to handle emotional conversations with empathy. The ability to stay calm, professional, and sensitive in difficult discussions. Good listening and questioning skills. Confidence working within clear processes and rules. Experience in a busy customer contact role, ideally in financial services, debt recovery, or mortgages. Experience supporting vulnerable customers in a regulated setting. Understanding of FCA, TCF, and Consumer Duty principles. The ability to handle complex and sensitive cases confidently. Familiarity with affordability assessments or complaint handling. Experience working to service and quality targets. The Benefits: Contributory Pension, Group Life, Private Medical Insurance, 25 days holiday & a flexible benefits scheme. The Hours: Monday to Friday 35 hours per week Monday Friday 9am 5pm The Location: Central Bristol, no car parking (hybrid working is available) JBRP1_UKTJ

The Job: Our client is looking for a Customer Contact Advisor to join their Secured Lender Services team. Youll be the first point of contact for customers of regulated mortgage lenders, helping people in sensitive situations such as mortgage arrears or the risk of repossession. Youll offer clear, empathetic support and guide them towards the right solutions click apply for full job details

The Job: We are delighted to be assisting our client with their vacancy for a PA / Personal Assistant, based in Central Birmingham within their Property team hybrid working is available for this role (2 days in the office) Main responsibilities within this role will include: Be involved in all aspects of the day to day activities for our lawyers in the Property team Play a key role in the care of the click apply for full job details

The Company: Our client is at the cutting edge of development in software solutions for healthcare learning. With clients who are universities, colleges, and regulatory bodies and based both in the UK and throughout the world. Through working with their client's needs, they specialise in high stakes summative exam software as well as course management systems. They have built a company which is providing innovate solutions to their clients and as a result are a successfully growing business operating not only all over the UK but internationally too. The Job: On their behalf, we are looking for a Software Engineer with an AI integration specialisation . This position is integral to the continued advancement of the innovative, customer-facing AI solutions embedded within their products. Are you looking for a challenging and rewarding career move in software development? Do you have a passion for delivering innovative solutions? It's a fascinating business to work in, developing innovative solutions for clients who are educating our future doctors, nurses, dentists and pharmacists. As part of the development team, you will be responsible for translating high-level AI concepts into functional prototypes, working closely with stakeholders to refine solutions, and collaborating with product engineers to evolve validated prototypes into robust, production-ready features that integrate seamlessly into the main codebase. Responsibilities will include: Prototype & Design AI Features Translate high-level product ideas into functional AI prototypes that demonstrate core value and feasibility. Contribute to the architecture, data flows, and UI/UX design of each prototype to ensure scalable and user-centred solutions. Collaborate with the product engineering team to develop validated prototypes into production-ready implementations. Stakeholder Collaboration Present and demo prototypes to Project Managers, Senior Developers and Directors to gather feedback and drive iteration. Communicate technical decisions, constraints, and trade-offs in clear, accessible language for both technical and non-technical stakeholders. Code Development & Review Write clean, maintainable code using JavaScript/Java/Swift/C#/HTML/CSS/ASP/SQL where required. Integrate external AI services (e.g., OpenAI API) into prototypes and production features. Participate in code reviews and incorporate feedback to uphold high standards of code quality. Testing & Quality Assurance Develop and maintain automated tests using their Test Harness to ensure functional and performance integrity. Ensure all implementations meet security, accessibility, and performance standards before being merged into the product codebase. The Person: For this role our client is looking for an individual who has also demonstrated their capability in software engineering, and possess experience in integrating third-party APIs, ideally inclusive of AI or language model services. This is a growing company within the dynamic EdTech sector. You will have the opportunity to help them drive that growth in this key role within the business. Essential Qualifications & Experience: Strong background in computer science, mathematics, or a related quantitative discipline either through formal education or equivalent demonstrable hands-on experience. Proven experience developing web applications, with proficiency in JavaScript. Practical experience integrating third-party APIs, ideally including AI/LLM services. Desirable Experience: Exposure to AI/ML frameworks such as Python, Hugging Face, or Azure AI. Experience in modernizing or migrating legacy technology stacks. Familiarity with assessment platforms, ed-tech, or regulated software environments. Experience with test-driven or behaviour-driven development methodologies. The Benefits: 25 days holiday Bank Holiday Health plan Enhanced pension contribution The Salary: £30-35,000 based on experience The Hours: 40 hours 8:30am - 5:30pm or 9:00am - 6:00pm The Location: Bristol

The Job: On behalf of our client we are seeking a Conveyancing Executive for our client based in central Bristol. This is a hybrid role and they are seeking someone to join them on a permanent basis.In this role you will be the main point of contact for clients in the absence the Head of Department. Responsibilities in this role will include: To build relationships with clients and internal and exter click apply for full job details

The Company: Our client is amongst the UK's top 100 law firms, with over 50 partners and over 500 staff. They have achieved consistent and have grown organically. They strive to deliver an exceptional service at all times. They pride themselves on providing personal, practical and cost effective service to their clients The Job: We are delighted to be assisting our client with their requirement for a Conveyancing Assistant based in their Taunton office. As a Conveyancing Assistant joining their residential conveyancing team. This would be a great opportunity to develop your Conveyancing Assistant skills in an interesting and challenging sector with a company where you will be able to develop your career. In this role you will provide crucial support to the wider Conveyancing team, supporting their caseloads, and assisting in an administrative capacity. In this role you will support the work of the Conveyancing team, along with general and more complex administration tasks. You will be working closely with Conveyancers and Legal Administrators to ensure a first-class service is provided. You will be responsible for amending and collating letters with enclosures in line with set deadlines, ensuring sign off as appropriate by the relevant Lawyer, as well as carrying out a number of post-completion tasks with a view to taking on responsibility for deadlines as the role progresses. You will communicate with clients, stakeholders, and third parties, responding to correspondence, calls and emails in a prompt manner The Person: For this role our client is ideally looking for someone who has gained the following experience: Experience working within Conveyancing and an understanding of Conveyancing procedures Excellent communication skills together with great attention to detail, including the capability to develop and maintain strong client relationships Ability to manage multiple tasks at once Ability to achieve tasks quickly and accurately meeting the needs of the lawyers in the unit to which you have been assigned Commitment to working within a quality standard environment Strong IT skills with the ability to become familiar with new systems quickly The desire to work in an interesting, fast paced, and collaborative environment The Benefits: 25 days holiday Life assurance 3% / 5% pension Weekly lifestyle hour an hour to take at your convenience (extended lunch or late start or early finish) The Location: Taunton, no car parking The Hours: Monday Friday 36.25 hours per week. You are able to deliver your core daily hours any time between 8am and 6pm. The Salary: £25,500 JBRP1_UKTJ

The Role On behalf of our client we are seeking a Compliance Administrator. In this role youll play a vital role in protecting their clients, company, and the wider property market from financial crime. Youll be part of a busy, friendly team that supports the conveyancing department in meeting its regulatory and legislative obligations around Anti-Money Laundering (AML), Counter Terrorist Financing. . click apply for full job details

The Job: Our client is looking for an Operational Governance Analyst. This role supports the Senior Operational Governance and Continuous Improvement Manager in managing operational risks, ensuring compliance with regulatory requirements, and implementing governance frameworks. Youll play a key role in incident management, processing Data Subject Access Requests (DSARs), maintaining risk registers, click apply for full job details

The Company Our client is a full-service European intellectual property firm at the forefront of a rapidly changing IP landscape. As a trusted adviser to many world-class companies and brands, the firm has been regarded as a pioneer in handling intellectual property for over 200 years. It offers a truly integrated service, managing clients intellectual property from inception to commercialisation, click apply for full job details

The Company: Our client is an established supplier to the building and construction industry who have 4 0 years under their belt and due to success and growth, they are looking for an additional employee to join their company. They supply the UKs largest housing developer s as well as private clients, nationwide and offer specialist service and products to them click apply for full job details

The Company: Our client is one of the most dynamic refrigeration, heating, ventilation and air conditioning service providers in Europe. They offer innovative products and services, and market-leading refrigeration technology, for which we have received awards and industry accreditations. The Job: On behalf of our client we are seeking a Payroll Officer. . click apply for full job details

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests click apply for full job details

The Job: We're delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service to their customers. You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/ long term fixes where appropriate Work toward achieving team and company KPIs The Person: For this role, our client is seeking someone with experience of working for a MSP with 2 years IT experience and great people skills. Other skills and experience they are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have gained qualifications such as CompTIA-A+, Microsoft Certifications, BTEC Lvl. 4 in Computing or similar field The Salary: £26-32,000 depending on experience The Hours: Monday - Friday 9am - 5.30pm The Location: Bristol - Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension

The Company: Our client is a successful and growing legal firm with a head office based in Bristol and other offices based around the South West and Wales. Their clients include those local to the South West and Wales, UK national clients and international clients. They are proud of their highly experienced and knowledgeable lawyers click apply for full job details

The Company Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff. The Role: On their behalf, we are assisting their search for a Customer Service Coordinator to join them in their Clifton office on a 6 month fixed term contract click apply for full job details