Complaints Administrator Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter. This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process. This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter. Benefits and Package for a Complaints Administrator: Salary: 13.00- 15.00 per hour Hours: Full-time, working between 8:00am and 6:00pm Shift Pattern: Monday to Saturday Contract Type: Temporary Start Date: ASAP Location: Peninsula Business Park, Exeter Free on-site parking Modern and smart offices Friendly and supportive working environment Opportunity to join a well-known organisation The chance to make a meaningful difference to customers and their experiences Key Responsibilities of a Complaints Administrator: Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues Identifying the appropriate department for each complaint and assigning cases to the correct queue Supporting the management of complaint cases in line with company procedures and regulatory requirements Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process Identifying opportunities for first-contact resolution wherever possible Liaising with internal departments to gather information and support the resolution of customer concerns Providing administrative support with compensation requests in accordance with company guidelines Accurately recording complaint information and maintaining complete case records Working towards agreed targets and service-level agreements Identifying trends and recurring issues and providing feedback to support service improvements Key Skills and Experience of a Complaints Administrator: Previous complaints administration or complaint-handling experience is essential A strong understanding of the complaints process Previous experience working within a customer service or administrative environment Excellent written and verbal communication skills Strong investigation and problem-solving abilities Confidence managing difficult or sensitive conversations professionally Good organisational skills and the ability to manage multiple tasks effectively Excellent attention to detail and accurate record-keeping skills Experience working towards targets and service-level agreements Competence using Microsoft Office and customer management systems A calm, empathetic and customer-focused approach If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Aug 01, 2026
Seasonal
Complaints Administrator Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter. This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process. This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter. Benefits and Package for a Complaints Administrator: Salary: 13.00- 15.00 per hour Hours: Full-time, working between 8:00am and 6:00pm Shift Pattern: Monday to Saturday Contract Type: Temporary Start Date: ASAP Location: Peninsula Business Park, Exeter Free on-site parking Modern and smart offices Friendly and supportive working environment Opportunity to join a well-known organisation The chance to make a meaningful difference to customers and their experiences Key Responsibilities of a Complaints Administrator: Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues Identifying the appropriate department for each complaint and assigning cases to the correct queue Supporting the management of complaint cases in line with company procedures and regulatory requirements Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process Identifying opportunities for first-contact resolution wherever possible Liaising with internal departments to gather information and support the resolution of customer concerns Providing administrative support with compensation requests in accordance with company guidelines Accurately recording complaint information and maintaining complete case records Working towards agreed targets and service-level agreements Identifying trends and recurring issues and providing feedback to support service improvements Key Skills and Experience of a Complaints Administrator: Previous complaints administration or complaint-handling experience is essential A strong understanding of the complaints process Previous experience working within a customer service or administrative environment Excellent written and verbal communication skills Strong investigation and problem-solving abilities Confidence managing difficult or sensitive conversations professionally Good organisational skills and the ability to manage multiple tasks effectively Excellent attention to detail and accurate record-keeping skills Experience working towards targets and service-level agreements Competence using Microsoft Office and customer management systems A calm, empathetic and customer-focused approach If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : 17.00- 18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)
Aug 01, 2026
Seasonal
Senior Complaints Officer Red Recruitment is recruiting a Senior Complaints Officer for our client on a fully remote, temporary contract lasting between three and six months. This role is ideal for an experienced complaints and information governance professional with strong knowledge of data protection and Freedom of Information legislation. You will manage complex complaints, information requests and data incidents while providing specialist guidance to managers and wider stakeholders. Package for Senior Complaints Officer: Salary : 17.00- 18.00 per hour Hours : Monday to Friday, 9.00am-5.00pm Contract : Temporary, 3-6 months Location : Fully remote Key Responsibilities of Senior Complaints Officer: Manage complex complaints from initial receipt through to investigation, resolution and response. Support the administration of customer feedback, including complaints, concerns, compliments and MP enquiries. Provide accurate and timely specialist advice on complaints, Freedom of Information and information governance matters. Process and coordinate Freedom of Information and Subject Access Requests within statutory timescales. Ensure compliance with the Data Protection Act 2018, UK GDPR and relevant organisational policies. Investigate data incidents and breaches, identifying their underlying causes and recommending appropriate corrective action. Ensure all data incidents are accurately recorded, investigated and reported. Liaise with managers, legal teams, external organisations and the Information Commissioner's Office where required. Draft clear, comprehensive responses, reports and recommendations relating to complex cases. Develop and maintain information governance policies, procedures and data-sharing agreements. Provide advice, guidance and constructive challenge to managers regarding data protection and information governance requirements. Support the development and delivery of training and information sessions. Identify recurring issues and use investigation findings to support service improvements. Manage a varied and complex caseload while meeting statutory and organisational deadlines. Key Skills and Experience of Senior Complaints Officer: Significant experience managing complex complaints within a large or regulated organisation. Strong knowledge of the Data Protection Act 2018, UK GDPR and Freedom of Information legislation. Experience handling sensitive personal information within a multi-agency or complex organisational environment. Experience processing Freedom of Information and Subject Access Requests. Strong investigation and analytical skills, including experience identifying the causes of data incidents. Experience drafting and agreeing data-sharing agreements, policies and procedures. Excellent written communication and report-writing skills. Confident providing specialist advice and influencing managers and senior stakeholders. Able to interpret complex information and recommend practical, compliant solutions. Highly organised with the ability to manage competing priorities and work independently to deadlines. Degree-level qualification or substantial equivalent experience in a similar role. Previous local authority experience is desirable. A relevant data protection qualification, such as CIPP, is desirable. If you have relevant experience in complex complaints, Freedom of Information and information governance and are interested in this fully remote Senior Complaints Officer position, please apply now! Red Recruitment (Business)
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: 12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Jul 31, 2026
Seasonal
Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: 12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative: Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner. Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible. Record and update customer details and case notes accurately within the contact centre systems. Escalate complex issues to senior colleagues or specialist teams in line with procedures. Adhere to all company policies, regulatory requirements, and service standards. Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores. Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately. Contribute to continuous service improvement by identifying recurring issues and suggesting solutions. Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills. Key Skills and Experience of Customer Service Representative: Experience in customer objection handling and complaints Excellent internal and external emotional intelligence and relationship management skills Proficient in computer software and technology platforms, especially CRM and Microsoft Office Highly organised and accurate Excellent listening skills Outstanding communicator Present information clearly, concisely, accurately and in ways which promote understanding Self-driven and able to raise standards of quality and productivity when required Exposure to cash collection a significant bonus NVQ level 2/3 in Customer Service / Business Administration - desirable If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Business)
Sales Advisor Red Recruitment is recruiting Temporary Sales Advisors to join our client, in Avonmouth a well-established and growing business that prides itself on delivering exceptional customer service and building long-lasting customer relationships. This is an excellent opportunity for individuals with previous customer service, sales or contact centre experience who enjoy speaking with customers, identifying opportunities and delivering an outstanding service. Due to the location of this position, you must be able to reliably commute to the office location in Avonmouth. This is a temporary position with potential for temp-to-perm depending on business requirements. Benefits and Package for a Sales Advisor: Salary : 26,388 per annum Hours : 38.5 hours per week Shift Pattern : Monday to Friday, 8:15am - 5:00pm Contract Type: Temporary Start Date : Monday 3rd August 2026 Location: Avonmouth Full training provided Ongoing product training and development Career progression opportunities Supportive team environment Key Responsibilities of a Sales Advisor: Handling a high volume of inbound customer calls and processing orders accurately Providing excellent customer service while identifying customers' needs Upselling and cross-selling products where appropriate to maximise sales opportunities Building strong relationships with customers through engaging conversations Promoting current offers and product promotions Following up on quotations and converting opportunities into sales Maintaining accurate customer records and updating internal systems Working towards sales, quality and productivity targets Attending regular product training sessions to develop product knowledge Key Skills and Experience of a Sales Advisor: Previous experience within a customer service, sales, telesales or contact centre environment is essential A confident and professional telephone manner Excellent communication and relationship-building skills Experience identifying upselling or cross-selling opportunities is desirable Good IT skills, including Microsoft Office Able to work towards individual and team targets Strong attention to detail and organisational skills Self-motivated with a positive and proactive attitude Able to work effectively both independently and as part of a team If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Jul 31, 2026
Seasonal
Sales Advisor Red Recruitment is recruiting Temporary Sales Advisors to join our client, in Avonmouth a well-established and growing business that prides itself on delivering exceptional customer service and building long-lasting customer relationships. This is an excellent opportunity for individuals with previous customer service, sales or contact centre experience who enjoy speaking with customers, identifying opportunities and delivering an outstanding service. Due to the location of this position, you must be able to reliably commute to the office location in Avonmouth. This is a temporary position with potential for temp-to-perm depending on business requirements. Benefits and Package for a Sales Advisor: Salary : 26,388 per annum Hours : 38.5 hours per week Shift Pattern : Monday to Friday, 8:15am - 5:00pm Contract Type: Temporary Start Date : Monday 3rd August 2026 Location: Avonmouth Full training provided Ongoing product training and development Career progression opportunities Supportive team environment Key Responsibilities of a Sales Advisor: Handling a high volume of inbound customer calls and processing orders accurately Providing excellent customer service while identifying customers' needs Upselling and cross-selling products where appropriate to maximise sales opportunities Building strong relationships with customers through engaging conversations Promoting current offers and product promotions Following up on quotations and converting opportunities into sales Maintaining accurate customer records and updating internal systems Working towards sales, quality and productivity targets Attending regular product training sessions to develop product knowledge Key Skills and Experience of a Sales Advisor: Previous experience within a customer service, sales, telesales or contact centre environment is essential A confident and professional telephone manner Excellent communication and relationship-building skills Experience identifying upselling or cross-selling opportunities is desirable Good IT skills, including Microsoft Office Able to work towards individual and team targets Strong attention to detail and organisational skills Self-motivated with a positive and proactive attitude Able to work effectively both independently and as part of a team If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Jul 31, 2026
Seasonal
Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)
Business Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to 52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Business Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday Allowance Key Responsibilities of a Business Compliance Consultant: Carry out file reviews and maintain a log of checks undertaken: Check all documentation for completeness and consistency Review and assess Adviser recommendations to clients for suitability and for compliance with internal procedures and wider legislation, in respect of the firm's discretionary managed service, ISAs, Pension, annuity broking, pension transfers/switches & drawdown. Communicate any findings with both the Adviser and appropriate senior management Effectively assess and oversee the resolution of remedial action to ensure satisfactory completion Assist with the delivery of the Compliance Monitoring Plan (CMP) Complaints handling and reporting Review and sign off literature and educational presentations against internal requirements, relevant legislation and rules including HMRC & the FCA Financial Promotion rules Undertake, monitor and record anti-money laundering checks Carry out peer checks Keep up to date with relevant UK Legislation that impacts the business Prepare MI and KPI data Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles Assist with other operational duties as necessary Key Skills and Experience of a Business Compliance Consultant: Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and maintain confidentiality Strong organisational and problem-solving skills Investment & pensions experience within the financial services industry Good awareness of the UK regulatory environment, specifically the FCA Handbook Proficient in the use of MS Office and the ability to adapt to and engage with multiple technology systems Thorough approach to work, with good attention to detail A flexible and proactive approach with the ability to work under the pressure of deadlines Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally Proactive team player If you are interested in this position as a Business Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)
Jul 31, 2026
Full time
Business Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to 52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Business Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday Allowance Key Responsibilities of a Business Compliance Consultant: Carry out file reviews and maintain a log of checks undertaken: Check all documentation for completeness and consistency Review and assess Adviser recommendations to clients for suitability and for compliance with internal procedures and wider legislation, in respect of the firm's discretionary managed service, ISAs, Pension, annuity broking, pension transfers/switches & drawdown. Communicate any findings with both the Adviser and appropriate senior management Effectively assess and oversee the resolution of remedial action to ensure satisfactory completion Assist with the delivery of the Compliance Monitoring Plan (CMP) Complaints handling and reporting Review and sign off literature and educational presentations against internal requirements, relevant legislation and rules including HMRC & the FCA Financial Promotion rules Undertake, monitor and record anti-money laundering checks Carry out peer checks Keep up to date with relevant UK Legislation that impacts the business Prepare MI and KPI data Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles Assist with other operational duties as necessary Key Skills and Experience of a Business Compliance Consultant: Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and maintain confidentiality Strong organisational and problem-solving skills Investment & pensions experience within the financial services industry Good awareness of the UK regulatory environment, specifically the FCA Handbook Proficient in the use of MS Office and the ability to adapt to and engage with multiple technology systems Thorough approach to work, with good attention to detail A flexible and proactive approach with the ability to work under the pressure of deadlines Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally Proactive team player If you are interested in this position as a Business Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)
Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to 52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday Allowance Key Responsibilities of a Compliance Consultant: Complete scheduled monitoring reviews in a timely manner. Identify and investigate issues and/or trends which may adversely affect the businesses' ability to comply with applicable legislation and/or regulations. Produce compliance monitoring review reports for Senior Management. Follow-up activities to ensure effective remediation of issues identified from the monitoring reviews and take responsibility for the delivery of agreed corrective actions and resolution of issues where appropriate. Maintain a close working relationship with other departments, particularly the Advised Sales Force, Guidance team, Legal, Investment Operations, Pensions Administration, Operations Control and HR teams. Manage the internal Complaints and Breaches mailbox ensuring all notifications are logged accordingly and escalated and dealt with in a timely manner. Log and track all firm breaches, ensuring that each breach is documented accurately, escalated, and investigated in line with company procedures. Perform thorough investigations into breaches, identifying the causes and potential impact on the business. Work closely with relevant teams to implement corrective actions and prevent similar breaches from occurring in the future. Ensure appropriate compensation is calculated and applied where the issue has caused a monetary loss to an individual Assist the Compliance Manager in creating a supportive culture based on continuous improvement & implementing Compliance throughout the business. Ensure all regulatory requirements are adhered to in the course of carrying out daily activities. Investigate and finalise complaints appropriately and in accordance with FCA DISP regulations. Conduct effective root cause analysis and identify root cause corrective action Identify trends, look at root cause of issues and ensure recommendations in place to improve business processes. Make recommendations to improve processes to the business and ensure implementation. Co-ordinate FCA Reporting, including: liaising with the business to provide information on what is required for FCA reporting and timely reminders to ensure all filing is completed within regulator timeframes. Collate all relevant compliance regulatory information and upload to My FCA in preparation for the Compliance Manager's assessment. Maintain the internal Certificated Function register accurately to ensure governance, oversight, and MI reporting. Ensure all certificated regime employees have a valid Statement of Professional Standing (SPS). Produce regulated references as required. Produce MI for the monthly compliance board report. Keep up to date on changing industry legislation that impacts the business. Complete Ad-hoc project work as required to meet business needs. Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles. Key Skills and Experience of a Compliance Consultant: Experience in the Financial Service industry ideally with a pension and/or investment focus Ability to understand and navigate the FCA handbook Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and confidential Proficient in the use of MS Office and Intelligent Office Able to work to deadlines with proven time management skills Strong organisational and problem-solving skills, and ability to adopt a logical approach Thorough approach to work, with excellent attention to detail Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally If you are interested in this position as a Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)
Jul 31, 2026
Full time
Compliance Consultant Red Recruitment is looking to recruit experienced compliance consultant with previous pensions and investments experience and a good awareness of the UK regulatory environment. The salary is up to 52000 per annum and the successful candidate must have previous compliance experience. Benefits and Package for a Compliance Consultant: Salary: Competitive Hours: Full-time Contract Type: Permanent Location: Liverpool Generous Holiday Allowance Key Responsibilities of a Compliance Consultant: Complete scheduled monitoring reviews in a timely manner. Identify and investigate issues and/or trends which may adversely affect the businesses' ability to comply with applicable legislation and/or regulations. Produce compliance monitoring review reports for Senior Management. Follow-up activities to ensure effective remediation of issues identified from the monitoring reviews and take responsibility for the delivery of agreed corrective actions and resolution of issues where appropriate. Maintain a close working relationship with other departments, particularly the Advised Sales Force, Guidance team, Legal, Investment Operations, Pensions Administration, Operations Control and HR teams. Manage the internal Complaints and Breaches mailbox ensuring all notifications are logged accordingly and escalated and dealt with in a timely manner. Log and track all firm breaches, ensuring that each breach is documented accurately, escalated, and investigated in line with company procedures. Perform thorough investigations into breaches, identifying the causes and potential impact on the business. Work closely with relevant teams to implement corrective actions and prevent similar breaches from occurring in the future. Ensure appropriate compensation is calculated and applied where the issue has caused a monetary loss to an individual Assist the Compliance Manager in creating a supportive culture based on continuous improvement & implementing Compliance throughout the business. Ensure all regulatory requirements are adhered to in the course of carrying out daily activities. Investigate and finalise complaints appropriately and in accordance with FCA DISP regulations. Conduct effective root cause analysis and identify root cause corrective action Identify trends, look at root cause of issues and ensure recommendations in place to improve business processes. Make recommendations to improve processes to the business and ensure implementation. Co-ordinate FCA Reporting, including: liaising with the business to provide information on what is required for FCA reporting and timely reminders to ensure all filing is completed within regulator timeframes. Collate all relevant compliance regulatory information and upload to My FCA in preparation for the Compliance Manager's assessment. Maintain the internal Certificated Function register accurately to ensure governance, oversight, and MI reporting. Ensure all certificated regime employees have a valid Statement of Professional Standing (SPS). Produce regulated references as required. Produce MI for the monthly compliance board report. Keep up to date on changing industry legislation that impacts the business. Complete Ad-hoc project work as required to meet business needs. Be passionate about and demonstrate behaviours in line with the Company's ethos, vision and key principles. Key Skills and Experience of a Compliance Consultant: Experience in the Financial Service industry ideally with a pension and/or investment focus Ability to understand and navigate the FCA handbook Excellent communication skills at all levels, both verbal and written, including the ability to be discreet and confidential Proficient in the use of MS Office and Intelligent Office Able to work to deadlines with proven time management skills Strong organisational and problem-solving skills, and ability to adopt a logical approach Thorough approach to work, with excellent attention to detail Approachable and self-motivated Embraces change with a positive and flexible attitude Ability to articulate solutions both internally and externally If you are interested in this position as a Compliance Consultant and have the relevant experience required, please apply now! Red Recruitment (Agency)
Sales Advisor Motivated, Driven, Resilient, with previous success in sales. We want to speak to you! Our client is recruiting Sales Advisors to join their team to support an exciting business providing a premium service to customers looking to make their utilities bills easier. You'll join a fast-growing business passionate about what they do who have brilliant customer and colleague engagement. Benefits and Package for a Sales Advisor: Salary: £27,976 Plus Uncapped Commission Hours: Mon-Fri 10am - 6pm, 1 Saturday in Every 4 Weeks 9am - 5pm Contract Type: Permanent Location: Newcastle Annual Salary Uplifts Employee Discount Platform Personal Development and Training Pension Contribution Excellent Company Culture (Summer and Christmas Party, Team Days, Breakfasts & More) Hybrid after probation Key Responsibilities of a Sales Advisor: Make outbound calls to customers regarding their utility bills Build strong customer relationships Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate information and manage your own pipeline Key Skills and Experience of a Sales Advisor: Proactive, accountable and driven to take ownership of their performance. Customer First Attitude - A track record in telesales, sales, or business development with proven success in delivering first-class service. Confidence & Communication - Comfortable on the phone and can communicate clearly and persuasively, both verbally and in writing. Ambition - Driven to succeed and "set the bar high." In this activity-driven role, motivation and resilience are key. Organisation & Ownership - Strong time management and the ability to work independently. You know how to Own It and get things done. Product Expertise - Able to quickly pick up and confidently demonstrate new systems, becoming a subject-matter expert on Notify. Industry Knowledge (a bonus!) - Experience in property or lettings will give you a head start in building rapport with our partners. If you are interested in this position as a Sales Advisor and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jul 31, 2026
Full time
Sales Advisor Motivated, Driven, Resilient, with previous success in sales. We want to speak to you! Our client is recruiting Sales Advisors to join their team to support an exciting business providing a premium service to customers looking to make their utilities bills easier. You'll join a fast-growing business passionate about what they do who have brilliant customer and colleague engagement. Benefits and Package for a Sales Advisor: Salary: £27,976 Plus Uncapped Commission Hours: Mon-Fri 10am - 6pm, 1 Saturday in Every 4 Weeks 9am - 5pm Contract Type: Permanent Location: Newcastle Annual Salary Uplifts Employee Discount Platform Personal Development and Training Pension Contribution Excellent Company Culture (Summer and Christmas Party, Team Days, Breakfasts & More) Hybrid after probation Key Responsibilities of a Sales Advisor: Make outbound calls to customers regarding their utility bills Build strong customer relationships Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate information and manage your own pipeline Key Skills and Experience of a Sales Advisor: Proactive, accountable and driven to take ownership of their performance. Customer First Attitude - A track record in telesales, sales, or business development with proven success in delivering first-class service. Confidence & Communication - Comfortable on the phone and can communicate clearly and persuasively, both verbally and in writing. Ambition - Driven to succeed and "set the bar high." In this activity-driven role, motivation and resilience are key. Organisation & Ownership - Strong time management and the ability to work independently. You know how to Own It and get things done. Product Expertise - Able to quickly pick up and confidently demonstrate new systems, becoming a subject-matter expert on Notify. Industry Knowledge (a bonus!) - Experience in property or lettings will give you a head start in building rapport with our partners. If you are interested in this position as a Sales Advisor and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Customer Service Advisor Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service , making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Customer Service Advisor: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Advisor: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Customer Service Advisor: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
Jul 31, 2026
Full time
Customer Service Advisor Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service , making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Customer Service Advisor: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Advisor: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Customer Service Advisor: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
Sales Advisor Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Sales Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Sales Advisor: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Advisor: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Advisor: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
Jul 31, 2026
Full time
Sales Advisor Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Sales Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Sales Advisor: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Advisor: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Advisor: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Advisor and are interested in the position, please apply now! Red Recruitment (Agency)
Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary: 35,000 - 50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner with Account Management to align on strategic goals and drive new opportunities. Review customer P&Ls to ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now. Red Recruitment (Agency).
Jul 31, 2026
Full time
Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between 35,000 and 50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary: 35,000 - 50,000 Depending on Experience Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Hybrid - Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver comprehensive Service Management Reports and lead ongoing improvement plans. Act as the escalation point for internal and external customer service concerns. Partner with Account Management to align on strategic goals and drive new opportunities. Review customer P&Ls to ensure contract profitability and efficiency in service delivery. Monitor and report on KPIs, SLAs, and service performance to meet customer expectations. Provide detailed business reporting and forecasting to internal and external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services, or Telecoms industry Experience managing multiple customers/accounts Proficient in Microsoft Office applications Experience working with P&L and understanding commercial impacts Familiarity with ServiceNow or similar ITSM platforms Strong Negotiation and Influencing Skills Exceptional Communication Skills If you have the required skills and experience as a Service Delivery Manager and are interested in this role, please apply now. Red Recruitment (Agency).
Protection Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous protection and telesales experience to join our client. This is a fully remote position. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Protection Sales Agent: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Fully remote Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Protection Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Protection Sales Agent: You must have protection sales experience (minimum 1 year) You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Jul 31, 2026
Full time
Protection Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous protection and telesales experience to join our client. This is a fully remote position. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Protection Sales Agent: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Fully remote Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Protection Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Protection Sales Agent: You must have protection sales experience (minimum 1 year) You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Customer Service Representative - Part Time Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton. This is a part time role. You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference. Benefits and Package for a Customer Service Representative: Salary : 13,998.00 Hours: Mon-Fri 10.30pm - 2.30pm Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash plan Key Responsibilities of a Customer Service Representative: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how they work Collaborating with the wider Customer Services team Key Skills and Experience of a Customer Service Representative: A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office 2010, Outlook, and FCA/PRA frameworks Previous experience in delivering exceptional customer service If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jul 31, 2026
Full time
Customer Service Representative - Part Time Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton. This is a part time role. You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference. Benefits and Package for a Customer Service Representative: Salary : 13,998.00 Hours: Mon-Fri 10.30pm - 2.30pm Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash plan Key Responsibilities of a Customer Service Representative: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how they work Collaborating with the wider Customer Services team Key Skills and Experience of a Customer Service Representative: A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office 2010, Outlook, and FCA/PRA frameworks Previous experience in delivering exceptional customer service If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous telesales experience to join our client in Cardiff. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Agent: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cardiff Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Agent: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Jul 30, 2026
Full time
Sales Agent Red Recruitment is looking to recruit hard-working and highly motivated, target-driven Sales Agents with previous telesales experience to join our client in Cardiff. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Agent: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cardiff Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target-driven environment Key Responsibilities of a Sales Agent: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Agent: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Inbound Sales Advisor Red Recruitment is recruiting Temporary Inbound Sales Advisors to join our client, a well-established and growing business that prides itself on delivering exceptional customer service and building long-lasting customer relationships. This is an excellent opportunity for individuals with previous customer service, sales or contact centre experience who enjoy speaking with customers, identifying opportunities and delivering an outstanding service. This is a temporary position with potential for temp-to-perm depending on business requirements. Benefits and Package for an Inbound Sales Advisor: Salary : 26,388 per annum Hours : 38.5 hours per week Shift Pattern : Monday to Friday, 8:15am - 5:00pm Contract Type: Temporary Start Date : Monday 3rd August 2026 Location : Avonmouth Full training provided Ongoing product training and development Career progression opportunities Supportive team environment Key Responsibilities of an Inbound Sales Advisor: Handling a high volume of inbound customer calls and processing orders accurately Providing excellent customer service while identifying customers' needs Upselling and cross-selling products where appropriate to maximise sales opportunities Building strong relationships with customers through engaging conversations Promoting current offers and product promotions Following up on quotations and converting opportunities into sales Maintaining accurate customer records and updating internal systems Working towards sales, quality and productivity targets Attending regular product training sessions to develop product knowledge Key Skills and Experience of an Inbound Sales Advisor: Previous experience within a customer service, sales, telesales or contact centre environment is essential A confident and professional telephone manner Excellent communication and relationship-building skills Experience identifying upselling or cross-selling opportunities is desirable Good IT skills, including Microsoft Office Able to work towards individual and team targets Strong attention to detail and organisational skills Self-motivated with a positive and proactive attitude Able to work effectively both independently and as part of a team If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Jul 30, 2026
Seasonal
Inbound Sales Advisor Red Recruitment is recruiting Temporary Inbound Sales Advisors to join our client, a well-established and growing business that prides itself on delivering exceptional customer service and building long-lasting customer relationships. This is an excellent opportunity for individuals with previous customer service, sales or contact centre experience who enjoy speaking with customers, identifying opportunities and delivering an outstanding service. This is a temporary position with potential for temp-to-perm depending on business requirements. Benefits and Package for an Inbound Sales Advisor: Salary : 26,388 per annum Hours : 38.5 hours per week Shift Pattern : Monday to Friday, 8:15am - 5:00pm Contract Type: Temporary Start Date : Monday 3rd August 2026 Location : Avonmouth Full training provided Ongoing product training and development Career progression opportunities Supportive team environment Key Responsibilities of an Inbound Sales Advisor: Handling a high volume of inbound customer calls and processing orders accurately Providing excellent customer service while identifying customers' needs Upselling and cross-selling products where appropriate to maximise sales opportunities Building strong relationships with customers through engaging conversations Promoting current offers and product promotions Following up on quotations and converting opportunities into sales Maintaining accurate customer records and updating internal systems Working towards sales, quality and productivity targets Attending regular product training sessions to develop product knowledge Key Skills and Experience of an Inbound Sales Advisor: Previous experience within a customer service, sales, telesales or contact centre environment is essential A confident and professional telephone manner Excellent communication and relationship-building skills Experience identifying upselling or cross-selling opportunities is desirable Good IT skills, including Microsoft Office Able to work towards individual and team targets Strong attention to detail and organisational skills Self-motivated with a positive and proactive attitude Able to work effectively both independently and as part of a team If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Business)
Sales Executive Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Sales Executive for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Sales Executive: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Executive: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Executive: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Executive and are interested in the position, please apply now! Red Recruitment (Agency)
Jul 30, 2026
Full time
Sales Executive Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives? Red Recruitment is recruiting a Sales Executive for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience. If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity. Benefits and Package for Sales Executive: Salary: 24,979.50 Per Annum with on-target earnings (Average OTE 36,000) Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm Contract: Permanent Location: Norwich Hybrid (70% in Office) 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends' discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Sales Executive: Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care Generate and convert sales leads through proactive outreach and effective engagement Provide accurate product information and tailored recommendations Build strong customer relationships to encourage repeat business and loyalty Identify and promote upgrade opportunities that enhance safety, independence, and quality of life Clearly explain the benefits of upgraded devices and services Achieve and exceed individual and team sales targets, KPIs, and revenue objectives Spot up-selling and cross-selling opportunities in every interaction Prepare accurate quotations, process orders, and ensure timely follow-up Key Skills and Experience of Sales Executive: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided Confident in both an inbound and outbound calling role If you have the relevant skills and experience as a Sales Executive and are interested in the position, please apply now! Red Recruitment (Agency)
Telesales Advisor Recruitment is recruiting a Telesales Advisor to join our client, one of the largest resellers of fuel cards. This is a great opportunity for someone to join a business that has been awarded the gold standard by Investors in People. The salary is 27,000 rising to 28,000 per annum after successful probation and is located in Bradley Stoke, Bristol. The office is a friendly environment and there are many benefits with this role, including the opportunity to earn uncapped commission. Previous sales experience is an advantage, but it's your attitude that matters most. If you have a passion for sales, enjoy speaking with people, and are keen to develop your skills in a supportive environment, we'd love to hear from you. Benefits and Package for a Telesales Advisor: Salary : 27,000 - rising to 28,000 after probation, plus uncapped commission Hours: Monday - Friday, 8.30am - 5pm Contract Type: Permanent Location: Bradley Stoke, Bristol Opportunities to develop personally and professionally Achievable targets and an uncapped commission structure 25 days holiday plus bank holiday (extra ad hoc incentive days) Supportive environment where you are recognised, valued and rewarded Key Responsibilities of a Telesales Advisor: Outbound calling to businesses to sell the desirable cost-saving product Discovering potential customers' requirements and signing them up for an improved, suitable solution Being responsible for all KPIs, calls and talk time whilst achieving optimum sales targets Building rapport with cold customers, and gaining information from them Demonstrating strong B2B skills Key Skills and Responsibilities of a Telesales Advisor: You should be passionate about sales and want to work in a busy sales environment Excellent listening skills are essential Ability to be flexible and adapt to changes in the working environment An excellent telephone manner with the ability to be persuasive whilst remaining professional is required If you are interested in this position as a Telesales Advisor and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Jul 30, 2026
Full time
Telesales Advisor Recruitment is recruiting a Telesales Advisor to join our client, one of the largest resellers of fuel cards. This is a great opportunity for someone to join a business that has been awarded the gold standard by Investors in People. The salary is 27,000 rising to 28,000 per annum after successful probation and is located in Bradley Stoke, Bristol. The office is a friendly environment and there are many benefits with this role, including the opportunity to earn uncapped commission. Previous sales experience is an advantage, but it's your attitude that matters most. If you have a passion for sales, enjoy speaking with people, and are keen to develop your skills in a supportive environment, we'd love to hear from you. Benefits and Package for a Telesales Advisor: Salary : 27,000 - rising to 28,000 after probation, plus uncapped commission Hours: Monday - Friday, 8.30am - 5pm Contract Type: Permanent Location: Bradley Stoke, Bristol Opportunities to develop personally and professionally Achievable targets and an uncapped commission structure 25 days holiday plus bank holiday (extra ad hoc incentive days) Supportive environment where you are recognised, valued and rewarded Key Responsibilities of a Telesales Advisor: Outbound calling to businesses to sell the desirable cost-saving product Discovering potential customers' requirements and signing them up for an improved, suitable solution Being responsible for all KPIs, calls and talk time whilst achieving optimum sales targets Building rapport with cold customers, and gaining information from them Demonstrating strong B2B skills Key Skills and Responsibilities of a Telesales Advisor: You should be passionate about sales and want to work in a busy sales environment Excellent listening skills are essential Ability to be flexible and adapt to changes in the working environment An excellent telephone manner with the ability to be persuasive whilst remaining professional is required If you are interested in this position as a Telesales Advisor and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)
Business Support Executive Red Recruitment is recruiting a Business Support Executive to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in sales or operational support with a high attention to detail. The salary for this position is 28,000 Benefits & Package for a Business Support Executive: Salary: 28,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries Key Skills and Experiences of an Business Support Executive: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed timescales and work towards targets whilst providing excellent customer experience Hard-working, curious, eager to learn and embrace growth opportunities If you have the required skills and experience as a Business Support Executive and are interested in this role, please apply now. Red Recruitment (Agency).
Jul 30, 2026
Full time
Business Support Executive Red Recruitment is recruiting a Business Support Executive to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in sales or operational support with a high attention to detail. The salary for this position is 28,000 Benefits & Package for a Business Support Executive: Salary: 28,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support the Account Manager with customer related quoting, order processing, billing and invoicing enquiries Key Skills and Experiences of an Business Support Executive: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed timescales and work towards targets whilst providing excellent customer experience Hard-working, curious, eager to learn and embrace growth opportunities If you have the required skills and experience as a Business Support Executive and are interested in this role, please apply now. Red Recruitment (Agency).
Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in a sales or sales support role with a high attention to detail and be driven to work towards targets. You will be dialling out to existing customers to try and increase account expenditure. Benefits & Package for a Business Development Manager: Salary: 28,000 with uncapped commission - Average OTE 50,000 - 60,000 Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Business Development Manager: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed timescales and work towards targets whilst providing excellent customer experience Hard-working, curious, eager to learn and embrace growth opportunities If you have the relevant skills and experience for the role as a Business Development Manager and are interested in joining, please apply now! Red Recruitment (Agency)
Jul 29, 2026
Full time
Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in a sales or sales support role with a high attention to detail and be driven to work towards targets. You will be dialling out to existing customers to try and increase account expenditure. Benefits & Package for a Business Development Manager: Salary: 28,000 with uncapped commission - Average OTE 50,000 - 60,000 Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Manchester 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue for the business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Key Skills and Experiences of a Business Development Manager: Experience working in sales or sales support required Experience with CRM system, sales operations and database management High attention to detail ensuring accuracy in data and processes Excellent customer-facing skills to deliver a professional and polite service Ability to organise and prioritise workload effectively to meet agreed timescales and work towards targets whilst providing excellent customer experience Hard-working, curious, eager to learn and embrace growth opportunities If you have the relevant skills and experience for the role as a Business Development Manager and are interested in joining, please apply now! Red Recruitment (Agency)
Customer Service Operator Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. Benefits and Package for Customer Services Operator: Salary : 12.81 per hour Hours : 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday Contract : Full-time, 4-month fixed-term contract Location : Remote Start Date : 3rd August 2025 217 hours of annual leave, increasing to 231 hours with length of service (pro rata) Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on services and products Pension scheme with up to 4% company contribution matched Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. Key Responsibilities of Customer Service Operator: Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries. Make anniversary calls to customers and build positive, professional relationships. Communicate professionally and empathetically with customers, including vulnerable individuals. Resolve customer queries and escalate complex or sensitive issues when required. Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries. Follow established processes, service standards and timescales to deliver a high-quality customer experience. Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements. Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures. Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads. Contribute to service improvements, reporting activities and other ad hoc tasks as required. Key Skills and Experience of Customer Service Operator: A genuine desire to help the community, with an empathetic and attentive approach to customers' needs Excellent verbal and written communication skills Exceptional attention to detail and accuracy Strong problem-solving skills, with the ability to use initiative Experience in a customer-facing role, either face-to-face or over the telephone Previous experience in a similar contact centre or call centre role is advantageous Competent in Microsoft Office, including Excel, Word and Outlook Able to manage sensitive or challenging conversations professionally and discreetly Willingness to learn new skills and adapt to different customer service activities A collaborative and flexible approach to changing priorities and workloads Full training will be provided across a variety of customer service activities. If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! Red Recruitment (Business)
Jul 27, 2026
Seasonal
Customer Service Operator Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. Benefits and Package for Customer Services Operator: Salary : 12.81 per hour Hours : 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday Contract : Full-time, 4-month fixed-term contract Location : Remote Start Date : 3rd August 2025 217 hours of annual leave, increasing to 231 hours with length of service (pro rata) Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more 24/7 employee assistance programme Family and friends' discounts on services and products Pension scheme with up to 4% company contribution matched Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. Key Responsibilities of Customer Service Operator: Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries. Make anniversary calls to customers and build positive, professional relationships. Communicate professionally and empathetically with customers, including vulnerable individuals. Resolve customer queries and escalate complex or sensitive issues when required. Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries. Follow established processes, service standards and timescales to deliver a high-quality customer experience. Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements. Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures. Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads. Contribute to service improvements, reporting activities and other ad hoc tasks as required. Key Skills and Experience of Customer Service Operator: A genuine desire to help the community, with an empathetic and attentive approach to customers' needs Excellent verbal and written communication skills Exceptional attention to detail and accuracy Strong problem-solving skills, with the ability to use initiative Experience in a customer-facing role, either face-to-face or over the telephone Previous experience in a similar contact centre or call centre role is advantageous Competent in Microsoft Office, including Excel, Word and Outlook Able to manage sensitive or challenging conversations professionally and discreetly Willingness to learn new skills and adapt to different customer service activities A collaborative and flexible approach to changing priorities and workloads Full training will be provided across a variety of customer service activities. If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! Red Recruitment (Business)
