Red Recruitment

Customer Service Advisor Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you. Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries. The hourly rate is 12.21 per hour and this is a full-time, office-based role. The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role. Benefits and Package for a Customer Service Advisor: Salary: 12.21 per hour Hours: 40 hours per week: Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm, Contract Type: Temporary Location: Birkenhead Start date: 23rd February Full training is provided You will be working for a friendly and supportive team Key Responsibilities of a Customer Service Advisor: Create lasting connections with customers, making each interaction memorable and impactful. Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers. Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success. Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively. Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively. Use various IT systems to handle customer queries and ensure smooth processing of requests. Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations. Key Skills and Experience of a Customer Service Advisor: Exceptional communication skills to captivate and engage customers. Strong computer skills and proficiency with various IT systems. A natural ability and genuine desire to help customers. Thrive in a fast-paced environment, staying calm under pressure. Stay organised with a positive, can-do attitude towards customer service. Approach problems with a logical mindset and find effective solutions. Work well within a team and individually, maintaining a professional and confident demeanour. Possess a keen attention to detail, ensuring accuracy in every task and interaction. If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)

Customer Service Team Leader Red Recruitment is recruiting a Customer Service Team Leader to work in a fast paced business located in Bristol who are a leader in their field. The salary for the role is up to 35,000 and is perfect for someone with previous team leader experience in a contact centre environment who can motivate and mentor a team to deliver excellent customer service. Benefits and Package for a Customer Service Team Leader: Salary: Up to 35,000 Per Annum Hours: Monday to Friday Office Hours Contract Type: Permanent Location: Bristol Start date: ASAP Generous holiday allowance Health and Life Insurance Cycle to Work Scheme Pension Contribution Superb Office Engagement and Events Key Responsibilities of a Customer Service Team Leader: Lead, coach and develop a customer service team ensuring goals are clearly set and achieved. Drive a culture of customer first through coaching, mentoring and collaboration. Monitor performance and identify areas of improvement within the team and across the business. Collaborate with other departments on priorities and best practices. Resolve conflicts and complaints and drive a customer focused team ethos. Report on business metrics to senior management. Key Skills and Experience of a Customer Service Team Leader: Proven leadership skills ideally in a contact centre environment. Excellent communication and problem solving skills understanding the wider business picture. Time Management with the ability to multitask Comfortable with delegating tasks and working to varying deadlines. Over 1 year Claims handling skills with previous coaching experience Ability to build and maintain both internal and external relationships. If you are interested in this position as a Customer Service Team leader, Red would love to speak with you! Please apply now! Red Recruitment (Agency)

Customer Service Advisor Red Recruitment is recruiting a Customer Service Advisor in Nailsea to join our client, a highly-rated water company on Trustpilot, who provides billing, account managements and customer service to business customers. Benefits and Package for a Customer Service Advisor: Salary: 27,000 per annum Hours: Monday - Friday, 8am - 5:30pm Contract Type: Permanent Location: Nailsea 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Pay increases yearly, rewarding your first three years of service Performance-related bonus of up to 10% Optimise Health Plan, supporting you with your healthcare costs 1000 'Refer a friend/family' scheme Life assurance of up to eight times your salary Sustainable benefits, including electric vehicle and cycle2work schemes A range of family-friendly policies, including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Key Responsibilities of a Customer Service Advisor: Answering inbound calls and responding to email queries from customers who are also other businesses Interacting with regional water companies and be multiskilled in a variety of other daily tasks Delivering first-class and memorable customer service Building rapport via all forms of communication Confidently making and implementing decisions when necessary Key Skills and Experience of a Customer Service Advisor: You should have a positive "can do" attitude and be enthusiastic to learn new skills You should want to exceed both your own and the customers' expectations Excellent communication skills, both written and verbal is required You will be required to have a willingness to adapt and respond to change Being able to work to department targets, demonstrate resilience and reliability is also required If you are interested in this Customer Service Advisor position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Sales Performance Coach Are you passionate about helping others succeed in sales? Red Recruitment is looking for an experienced sales performance coach to join our client, a leading UK breakdown and roadside assistance company with a 4.5-star Glassdoor rating. In this role, you'll help sales agents grow and deliver excellent customer experiences using sales data, call quality insights, and customer feedback to spot opportunities for improvement. Whether you have a background in sales or a passion for people development, this is your chance to build a career in sales enablement, coaching and customer experience with plenty of support and opportunities to progress. Benefits & Package for a Sales Performance Coach Salary: 28,000 - 35,000 plus monthly bonus up to 30% Location: Bristol Hours : Rota-based shift patterns between Monday-Friday 8am - 7pm, Saturday 9am - 5pm - no Sundays. Contract: Full-time, permanent Holiday : 23 days plus Bank Holidays rising with service Excellent bonus scheme Company shares success Free onsite parking Car breakdown cover Car salary sacrifice scheme Up to 6.5% matched pension contributions Life cover up to 4x your salary (10x with flex benefits) 24/7 confidential wellbeing support Exclusive discounts Key Responsibilities of a Sales Performance Coach Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions. Run one-to-one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements. Actively participate in huddles, calibration sessions, and team discussions to share insights and support collaboration. Maintain accurate coaching records, monitor progress, and escalate where performance or compliance issues persist. Key Skills & Experience of a Sales Performance Coach Strong understanding of sales and retention strategies, with confidence in objection handling and compliance. Skilled at interpreting performance data to uncover coaching opportunities and drive meaningful change. Comfortable supporting a range of team members, from new starters building confidence to more experienced agents looking to sharpen their skills. Confident using digital tools and templates to support coaching conversations and track progress over time. Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes. If you have the required skills and experience as a Sales Performance Coach and are interested in this role, please apply now. Red Recruitment (Agency).

Finance Manager Red Recruitment is recruiting a Finance Manager to join our client a small growing business in Bicester. You will need previous experience as a Finance Manager and have an AAT qualification. This is full time role based in Bicester, where you will work closely with the director. Benefits and Package for a Finance Manager: Salary: 35,000 - 40,000 Depending on Experience Hours: 8.30am - 5pm - Monday to Friday Contract Type: Permanent Location: Bicester Opportunities to develop personally and professionally 25 days holiday plus bank holiday (extra ad hoc incentive days) Supportive environment where you are recognised, valued and rewarded Key Responsibilities of a Finance Manager: Manage the full finance function, including reporting, payroll (including CIS) , budgets, cash flow and statutory compliance. Supervise and support one direct report, providing guidance and performance management. Prepare and present management accounts, P&L, balance sheets, and cash flow forecasts to support strategic decision-making. Conduct cost analysis, identify areas for improvement and contribute to process transformation initiatives. Ensure compliance with financial policies, procedures, and legislation. Liaise with external service providers such as auditors, tax advisors, and banks. Key Skills and Experience of a Finance Manager: Proven experience in a finance role. Strong knowledge of accounting systems Comfortable managing the full finance function Excellent analytical, organisational, and problem-solving skills. Strong communication skills, with the ability to influence and advise across the business. High attention to detail and integrity, with a focus on compliance and accuracy. Proficient in Microsoft Office, particularly Excel, for reporting and analysis. If you are interested in this position as a Finance Manager and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Sales Executive Red Recruitment is looking to recruit hard-working and highly motivated, target-driven individuals with previous telesales experience to join our client in Cheltenham. Our client is the UK's market-leading health insurance, life insurance and income protection comparison service. Full training and continuous coaching and development is provided, the basic salary is 35,000 per annum, and there is an opportunity to earn up to 100,000. Benefits and Package for a Sales Executive: Salary: 35,000 per annum plus OTE 70,000 - 100,000 Hours: Full-time Contract Type: Permanent Location: Cheltenham, hybrid working can be discussed following a successful probation period. Opportunity to earn uncapped commission (up to 100,000) Regular bonuses and performance incentives (holidays, days out, TV's) Full in-house training Supportive and target driven environment Key Responsibilities of a Sales Executive: Making outbound and taking inbound sales calls Handling sales enquiries for a range of insurance products Meeting and exceeding individual targets Providing an advisory service to clients, so recommendations on the insurance providers and their policies can be made Undertaking a fact-finding process to find out the wants and needs of the client as well as their affordable monthly budget Overcoming objections by highlighting the features and benefits of the wide range of products Ensuring every client receives excellent service, in order to convert leads into sales Key Skills and Experience of a Sales Executive: You should have previous sales experience within a high-volume telesales role Able to convert warm leads and be target-driven Previous experience selling private medical insurance is desirable You should be willing to learn and pick up product knowledge Excellent communication skills are required If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)

Retention Consultant Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will be confident building rapport over the phone and via email, have good listening skills and interested in entering a career with progression within the Insurance sector. Benefits and Package for a Retention Consultant: Salary: £28,000 per annum, rising to £29,500 following the probationary period. Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm Contract Type: Permanent Location: Taunton Benefits: Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount Key Responsibilities of a Retention Consultant: Acting as a primary point of contact for retention queries for customers, intermediaries and Healthcare Partners. Conducting fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers. Undertake win-back strategies to reinstate cancelled customers, those opting out of auto-renewal or those considering cancellation to secure renewal or to offer alternative options within the companies risk appetite. Establish, develop and maintain relationships with intermediaries to support them with renewal/retention-based queries. Key Skills and Experience of a Retention Consultant: You should be passionate about delivering the highest level of customer service You will need to have previous experience working in a telephone-based role Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls You will need to be confident with fantastic communication skills You should also feel comfortable working independently as well as part of a team If you are interested in this position as a Retention Consultant and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.37 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)

Data Administrator Red Recruitment is recruiting a Data Administrator in Bristol to join our client, a venture-backed, impact-led financial technology firm who partner with the UK's largest investment and pension platforms. We are seeking a highly detail-oriented and methodical individual to join our Vote Operations team as a Proxy Voting Entry Specialist. This role is critical to ensuring accuracy, consistency and completeness of all votes, enabling our clients to make informed voting decisions and maintaining integrity across all meeting and ballots. Package for a Data Administrator Salary: Up to 13.50 per hour Hours: Full-time Contract Type: Temporary (there is potential for this role to go permanent) Location: Bristol City Centre, hybrid 4 days in the office Potential to progress into a permanent role Key Responsibilities of a Data Administrator: Review and refine proxy meeting data to ensure all relevant information including meeting details, agendas, resolutions, and associated deadlines is accurately captured and formatted. Input and verify vote instructions from multiple sources, ensuring that votes are correctly split and entered. Perform validation checks to detect and correct inconsistencies. Identify and flag potential issues that may impact vote execution. Collaborate with the engineering, product, and operations teams to produce tooling. Provide feedback on process enhancements and assist in documentation updates to support a culture of efficiency and accuracy. Key Skills and Experience of a Data Administrator: Exceptional attention to detail and accuracy. Strong analytical and problem-solving skills. Ability to manage large volumes of complex data efficiently. Ability to commit and complete tasks within deadlines Keen eye for process improvement, always looking for ways to make workflows more efficient and effective Target driven, with a focus on achieving measurable outcomes and maintaining high performance standards Understanding of proxy voting, or financial data (advantageous but not essential). Comfortable working with structured data, spreadsheets, and internal databases. Clear written and verbal communication skills. Ability to work independently and as part of a collaborative team. Previous experience in data entry, financial services, or proxy operations preferred. If you are interested in this position as a Data Administrator and would like to know more, please apply now! Red Recruitment (Business)

Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Sales Advisor Red Recruitment are recruiting on behalf of our client for a Sales Advisor to join our growing team focused on supporting customers with complex financial services products. The business has a high-performance culture that blends perfectly with the fun working environment that has been created to ensure people work hard, feel valued and are keen to stay and progress through the business. This is a fantastic opportunity for a passionate, ambitious and outcome orientated individual with a background as a Protection Advisor to join a specialist insurance business offering a great salary of up to 37,500 per year with a host of benefits. The role will involve building rapport with clients and providing a consultative service to ensure each person receives the right product. The company offers training, development, and qualifications to support you with this role. Benefits, Culture, and Salary for an a Sales Advisor: Salary: Up to 37,500 Per Annum Hours: Shift Pattern - 8.30 - 16.30 M- F with a late shift once per week across Mon-Thurs 12:00 - 20:00. Plus one Saturday shift per month (09:00 - 13:00) Contract Type: Permanent Location: Bristol - Aztec West 24 Days of Annual Leave 1 Wellbeing Day Private Medical Insurance Death in Service Income Protection Enhanced Parental Leave EV Scheme Employee Assistance Programme Perkbox Key Responsibilities of an Sales Advisor: Consult with potential clients to understand their financial situation, family structure, and long-term goals. This includes analysing any existing insurance policies and suggesting any additions or changes. Focus on writing high-quality business that aligns with client needs, directly contributing to a strong client retention rate and fostering long-term relationships that result in referrals. Maintain a deep and current knowledge of our full range of life insurance products and be able to explain policy features and benefits in a clear, understandable way. Adhere strictly to all company policies and industry regulations. Complete and maintain accurate client documentation and records. Maintain the highest level of professionalism and ethical conduct in all interactions, both with clients and colleagues, representing the company with integrity. Continuously participate in training and professional development opportunities to enhance product knowledge and sales skills. Key Skills and Experience of an Sales Advisor: Excellent communicator, both written and spoken as well as active listening skills to ensure you can build rapport with our clients Excellent attention to detail and a desire to learn the products to better inform customers Ability to work calmly under pressure with a commitment to acting in our clients best interests Excellent time management, interpersonal skills and a positive and professional attitude 1 Year plus of industry experience as a Protection Advisor Experience in an outbound Sales role If you have the relevant skills and are interested in this position as a Sales Advisor, please apply now! Red Recruitment (Agency)

Administrator Red Recruitment is recruiting a temporary Administrator to join our client in Evesham. You will be required to complete a range of administrative tasks to support their design team, which will include using project management systems, coordinating with teams across the globe, and overseeing design schedules. Package for an Administrator: Salary: 13 per hour Hours: Monday - Friday, 9am - 5pm (Option to do 4 Days instead of 5) Contract Type: Temporary Start Date: 12th January Location: Evesham On-site parking New, modern office Excellent transport links Smart-casual dress Key Responsibilities of an Administrator: Provide day-to-day administrative support to the design and graphic design teams, ensuring smooth delivery of design services Schedule and coordinate design work across global marketing teams in the USA, Europe and the UK Review incoming design briefs and build project timelines, allocating work appropriately to designers Assess workload requirements and estimate the time needed for each designer to complete assigned tasks Manage and update projects using project management tools such as (url removed), Trello or similar platforms Track project progress, ensuring deadlines are met, and stakeholders are kept informed Communicate clearly and professionally with internal teams and stakeholders worldwide Maintain accurate records, schedules and project data with exceptional attention to detail Update and manage product and project data using Excel and Google Sheets Support continuous improvement of design administration and workflow processes Key Skills and Experience of an Administrator: You must have previous administration experience Excellent attention to detail Good knowledge of Microsoft Office, particularly Outlook, Word and Excel Experience with systems such as (url removed), Trello or Wrike is extremely desirable Confident communicating in person, online and via calls You will be required to work independently and well within a team If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Business)

Trainee Insurance Advisor Are you a target-driven individual looking to excel in your career? Red Recruitment is looking for a driven and enthusiastic individual with a genuine desire to succeed and build a long-term career in financial services. While previous experience in the industry is beneficial, it's not essential - full training is provided . What matters most is your motivation, resilience, and hunger to develop. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits, Culture, and Salary for a Trainee Insurance Advisor: Salary: £27,000 - £30,000 + Uncapped Commission OTE £32,000 - £64,000 Hours: Full-time Contract Type: Permanent Location: Fareham, Hampshire Commitment to your continued learning and professional development Support towards industry qualifications Regular social and charitable events (including an epic Christmas party, inflatable 5k fun runs, and charity partnerships) Wellbeing support via an Employee Assistance Programme Christmas closure Free parking Dress-down Fridays Training Initially, you will join their in-house Academy , where you will work towards achieving an internal training certificate. The Academy typically lasts six months , subject to performance and KPI achievement and is a mandatory part of the role and forms the foundation of your development. Key Responsibilities of a Trainee Insurance Advisor: Speaking to customers who have expressed interest in products Passing customers to Mortgage and Life Insurance Advisors Engaging with an existing customer database Responding to enquiries and identifying customer needs Acting in accordance with regulatory procedures Building strong customer rapport Engaging with customers in a friendly, compliant, and professional manner Key Skills and Experience of a Trainee Insurance Advisor: Previous experience in sales (particularly outbound calling) Ability to handle and overcome objections Motivation to work towards KPIs and targets Excellent communication skills Computer literacy If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Service Representative Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton. You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference. Benefits and Package for a Customer Service Representative: Salary : 24,600 Hours: 37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours Contract Type: Fixed-term contract Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash plan Key Responsibilities of a Customer Service Representative: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the best solutions Owning queries from start to finish Spotting opportunities to improve how they work Collaborating with the wider Customer Services team Key Skills and Experience of a Customer Service Representative: A customer-first mindset and creative problem-solving skills Excellent communication and attention to detail Strong interpersonal skills and the ability to work independently Familiarity with Office 2010, Outlook, and FCA/PRA frameworks Previous experience in delivering exceptional customer service If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Technical Claims Handler Are you an experienced Technical Claims Handler with an indemnity background looking for a new position within a legal firm? Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler: Salary: Competitive Hours: 35 hours per week, 9.30am - 5.30pm Contract Type: Permanent Location: Bristol City Centre Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Technical Claims Handler: Handling complex technical claims cases Acting as a subject matter expert across the business Providing technical and legislative claims expertise and knowledge Instructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessors Developing and managing relationships with claims partners, updating existing processes, and creating new ones Key Skills and Experience of a Technical Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Retention Consultant Red Recruitment is recruiting a Retention Consultant in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will be confident building rapport over the phone and via email, have good listening skills and interested in entering a career with progression within the Insurance sector. Benefits and Package for a Retention Consultant: Salary: 28,000 per annum, rising to 29,500 following the probationary period. Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm Contract Type: Permanent Location: Taunton Benefits: Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount Key Responsibilities of a Retention Consultant: Acting as a primary point of contact for retention queries for customers, intermediaries and Healthcare Partners. Conducting fact-finds to establish customer demands and needs to secure renewals or to retain cancelled customers. Undertake win-back strategies to reinstate cancelled customers, those opting out of auto-renewal or those considering cancellation to secure renewal or to offer alternative options within the companies risk appetite. Establish, develop and maintain relationships with intermediaries to support them with renewal/retention-based queries. Key Skills and Experience of a Retention Consultant: You should be passionate about delivering the highest level of customer service You will need to have previous experience working in a telephone-based role Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls You will need to be confident with fantastic communication skills You should also feel comfortable working independently as well as part of a team If you are interested in this position as a Retention Consultant and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Are you looking for temporary work in Birkenhead? If you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you! Red Recruitment is recruiting Webchat Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a temporary basis. This role will be working on behalf of an international gifting platform where you will be responding to customer chat messages. This role does not require you to handle any telephone calls. The hourly rate is 12.21 per hour and this is a full-time, office-based role Monday to Sunday 9am - 6pm (40 hours per week). Thestart date for this position is 02/02/2026 Benefits and Package for a Webchat Advisor: Salary: 12.21 per hour Hours: Monday to Sunday, 9am - 6pm, 40 hours per week (2 in 4 weekend days) Contract Type: Temporary Location: Birkenhead Start date: 2nd March 2026 One week's Full training is provided You will be working for a friendly and supportive team Key Responsibilities of a Webchat Advisor: Responding to customer queries via online chat service Ensuring all customer queries are responded to in a timely manner Escalating any urgent customer queries to the relevant team Ensuring all messages are friendly, informative and are written out correctly Providing excellent customer service at all times and representing this fantastic brand with excellence Key Skills and Experience of a Webchat Advisor: You should have a clear desire to work in customer service You should be passionate about helping customers to a high level You must have excellent communication skills Being reliable is essential Being IT proficient is required as you will be using various systems If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you! Please apply now! Red Recruitment (Business)

Customer Support Officer Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience. Benefits and Package for a Customer Support Officer: Salary: 27,000 per annum, rising to 28,000 following the probationary period. With the opportunity to progress to over 34,000. Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm Contract Type: Permanent Location: Taunton Benefits: Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount Key Responsibilities of a Customer Support Officer: Being the first point of contact for all customer enquiries Answering high-volume inbound calls Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional Delivering the highest level of customer service Key Skills and Experience of a Customer Support Officer: You should be passionate about delivering the highest level of customer service You will need to have previous experience working in a telephone-based role Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls You will need to be confident with fantastic communication skills You should also feel comfortable working independently as well as part of a team If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Red Recruitment is hiring a Sales Consultant for our client, an award-winning business using cutting-edge technology and sales practices to deliver outstanding customer and employee experiences. This hybrid role, with an office based in Northampton, offers a salary of 26,000 - 28,500 per annum plus OTE commission . It's a fantastic opportunity for a motivated sales professional to join a thriving, environmentally conscious company with an excellent benefits package. Benefits and Package for a Sales Consultant: Salary : 26,000 - 28,500 per annum plus OTE commission Hours: Monday - Friday, 9am - 5:30pm 1 in 3 Saturdays, 9am - 2pm (starting after 3 months) Contract Type: Permanent Location: Hybrid (8 days per month in Northampton office) Holiday: 25 days, plus bank holidays Flexible parental leave Flexible benefits scheme allowing you to choose from a package of benefits including private medical, dental or travel insurance, extra holiday allowance, and gym memberships Paid sabbatical opportunities Access to mental health and wellbeing resources A dedicated training and development platform Key Responsibilities of a Sales Consultant: Outbound calling to customers to generate sales through warm leads. Answer inbound sales calls from prospective customers. Building rapport with customers, understanding their requirements and making sales based on your fact-finding. Follow sales processes through to completion, making sure card payment details and Direct Debits are completed accurately. Follow all compliance and quality standards, including FCA Regulations and GDPR. Key Skills and Responsibilities of a Sales Consultant: Highly motivated and passionate about sales, and has experience in telephone sales. Able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience. Highly resilient and able to maintain attention to detail and focus while working independently. Adaptable, willing to learn, and open to change. Strong in active listening, with the ability to recognise and understand customer needs. Computer literate with the ability to multitask across systems. If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Are you a target-driven individual looking to excel in your career as a Mortgage Advisor? Red Recruitment is looking for sales-focused professionals to join our client, an established and successful, award-winning mortgage brokerage. Ideally, you will have previous sales experience or have a degree in either business or finance and you must be willing to study and work towards gaining your CeMAP qualification. After the training period, the salary does increase and will continue to increase as you develop your career. Benefits and Package for a Trainee Mortgage Advisor: Salary: 27,000 per annum OTE of 30,000 Hours: Monday - Friday, 9am - 5.30pm and 11am - 7.30pm and 1 in 4 Saturday's 9am - 1pm Contract Type: Permanent Location: Fareham, Hampshire (you must live within a 30 minute commute of PO15) Once you are a qualified Mortgage Advisor, your commission structure increases (the average OTE is 65,000) Continued learning and development Free onsite parking Access to Employee Assistance Programme Key Responsibilities of a Trainee Mortgage Advisor: Outbound calling prospective customers Calling warm leads through a dialer system (customers looking at mortgage rates) Passing customers through to speak to a fully qualified mortgage advisor Acting in accordance with regulatory procedures Responding to customer enquiries and identifying customer needs Key Skills and Experience of a Trainee Mortgage Advisor: You should have a strong track record in generating sales or be target-driven You should have sales experiences and have a degree You need to be willing to study for your CeMAP qualification if you are not already studying for this (some studying time is provided during working hours) Previous telephone-based experience is preferred Being proactive with the ability to use your own initiative is required Being organised with the ability to manage your own workload is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)