Elite Staffing Solutions

Our client, a well-established and independent maintenance and installation company based in Chichester, is looking to recruit a Bookings Administrator to join their busy Service Department. The company operates both nationally and internationally and has built a strong reputation for quality, reliability and excellent customer service. This is a full-time, permanent position offering a salary of up to 27,000 per annum. This is an excellent opportunity to join an established and successful business where you will play a key role in supporting the day-to-day coordination of the service operation. Working closely with engineers, customers and internal teams, you will be responsible for ensuring maintenance, installation and reactive works are planned and scheduled efficiently, while providing a high level of customer service and administration support. The role would suit someone who enjoys a varied working environment, is confident managing competing priorities and can remain organised and adaptable when workloads change. Key Responsibilities Planning and scheduling maintenance and installation works Coordinating engineers and organising daily workloads Managing and coordinating reactive call-out works Arranging customer visits and confirming appointments Working to deadlines and ensuring jobs are scheduled and completed efficiently Preparing and sending customer quotations Liaising with customers by phone and email Providing excellent customer service and keeping customers updated Maintaining accurate records and updating internal systems Carrying out general administration duties Coordinating with engineers, customers and internal teams to ensure works run smoothly Managing changing priorities and responding effectively to urgent requirements The Successful Candidate Will Have Previous experience in a bookings, scheduling, service administration or coordination role Excellent organisational and time-management skills The ability to work effectively in a fast-paced environment Strong attention to detail and the ability to work to deadlines Excellent communication and customer service skills Good systems proficiency and confidence using computer-based systems The ability to prioritise and manage multiple tasks simultaneously A flexible and adaptable approach to changing workloads A proactive, professional and positive attitude The ability to work both independently and as part of a team Experience within a maintenance, engineering or installation environment would be advantageous Elite Staffing Solutions are acting as the Employment Agency on this vacancy.

My client is a highly reputable, leading national insurance broker with offices across the UK and are looking to expand their team further. They are seeking a Claims Handler to join their buoyant and professional team on a full time, permanent basis. The salary is dependent on qualifications and experience and there is hybrid working. Benefits include full support in obtaining professional qualifications and pension. Main duties include; Notify insurers of new claims Provide exceptional support to customers ensuring a high level of service Input new claims onto the system Continuously update claims records on the system Continuously update claim records on the system including risk screens Maintain comprehensive diary system to monitor claims progress Ensure all actions are clearly recorded in the file notes Deal with correspondence quickly to avoid any delay in settlement of a claim Ensure full settlement details are received before bringing files to a close Deal with repudiated claims and understanding why they have been repudiated The successful candidate must have: Experience with insurance claims (preferably commercial) Excellent customer service skills Excellent administration skills Good interpersonal and communication skills Ability to manage personal workload and meet deadlines Ability to work closely and flexibly with other team members Ability to follow clear instructions to carry out given tasks Demonstrate a high level of professionalism, integrity and commitment Ownership of own continuing professional development Knowledge of Microsoft Word and Excel This would suit an individual who has dealt with complex customer service matters in a previous role. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

Our client is a highly reputable Insurance Broker with a continued appetite for growth. They have a progressive and supportive approach and pride themselves on going above and beyond for their clients and employees. This is an exciting opportunity for an ambitious and Junior Account Handler to join their thriving team near Conwy. This is a full time, permanent role with competitive salary of up to 30,000 per annum DOE and benefits on offer. This is an ideal role for someone dynamic looking to develop and take the next step in their insurance career. The successful candidate will be responsible for managing the service delivery to Commercial Insurance customers, working closely with an Account Executive. The main duties include, processing of new business, processing renewals and carrying out mid-term adjustments and responding to general queries. Providing exceptional service to your customers is paramount. This is a busy and varied administrative role with lots of customer and supplier contact. The successful candidate must have; Experience within Insurance Clear, friendly, professional and confident telephone manner Excellent Customer Service skills Ability to coordinate multiple diaries and appointments Achievement orientated Flexible and adaptable to change High degree of personal motivation Ability to prioritise, plan and organise own workload Good time management skills Excellent interpersonal skills, both written and verbal Apply with your CV today if you would like to know more about this wonderful opportunity. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

Our client is a well-established and respected insurance brokerage with a strong reputation for delivering exceptional service to both clients and insurer partners. As part of their continued growth, they are seeking an experienced Broking Manager to become a key figure within the business, acting as the primary liaison between the brokerage and its insurer panel whilst supporting major client relationships and helping to drive technical excellence across the team. This is a full time, permanent role paying up to and around £65,000 plus bonus and benefits. This is a highly visible role that combines insurer relationship management, technical broking expertise and stakeholder engagement, making it ideal for an ambitious insurance professional looking to take the next step in their career. The Role As Broking Manager, you will play a pivotal role in strengthening and developing insurer relationships, ensuring the business remains a valued trading partner whilst securing the best possible outcomes for clients. You will be the key point of contact for insurers, helping to improve engagement, facilitate regular communication and identify opportunities to enhance trading performance. Alongside this, you will provide support on complex client matters, manage escalations and attend meetings with larger corporate clients where technical expertise and market knowledge are required. Key Responsibilities Act as the principal relationship manager with the insurer panel. Develop and strengthen relationships with key insurer stakeholders. Improve insurer engagement and create opportunities for enhanced trading arrangements. Support the business in achieving profitable growth through effective market relationships. Handle complex and high-value broking referrals and client escalations. Attend meetings with larger and strategically important clients. Work closely with senior leadership to develop market strategy and insurer partnerships. Provide technical guidance and support to internal broking teams. Monitor insurer performance and identify areas for improvement. Represent the business professionally within the local and wider insurance market. About You We're keen to speak with experienced insurance professionals who can demonstrate strong market relationships and a proven ability to build credibility with both insurers and clients. You'll be a confident communicator, commercially aware and comfortable operating at a senior stakeholder level. Requirements Previous experience within a commercial insurance broking environment. Strong knowledge of the UK insurance market. Established insurer relationships and market connections. Experience dealing with complex commercial insurance placements. Strong negotiation and stakeholder management skills. Ability to manage and resolve technical client issues and escalations. Professional, credible and confident when engaging with senior clients and insurer partners. Leadership or mentoring experience would be advantageous. What's on Offer? Salary circa £60,000 Performance-related bonus Comprehensive benefits package A highly visible and influential position within the business Opportunity to shape insurer relationships and market strategy Supportive and collaborative culture Modern Sussex-based offices Genuine long-term career prospects Interested? If you're an experienced insurance professional looking for a role where you can leverage your market relationships, influence business performance and play a key role in the future success of a growing brokerage, we'd love to hear from you. Apply today for a confidential discussion. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.

Join Our Dynamic Team as a Commercial Account Executive near Reading! Do you thrive on the thrill of building new business relationships? Are you an ace in the realm of Commercial Insurance, eager to take the next step in your career? Look no further! Our client, a thriving and highly successful general Insurance brokerage, is on the lookout for an enthusiastic Commercial Account Executive. With a commitment to excellence in customer service and a vibrant, supportive company culture spread across multiple UK offices, this is more than just a job it's an opportunity to make an impact while enjoying a fantastic work environment. This is a full time, permanent position with a salary up to £60,000 plus benefits depending on experience. What You'll Do: As a key member of our team, you'll take charge of an existing book, working with a diverse mix of mid level to corporate clients. But that's not all your role will extend to forging new client relationships in an area that you are passionate about. Picture yourself at the forefront, cultivating fresh business, networking, and ensuring seamless client renewals and claims management. Your dedication to delivering exceptional service will be the cornerstone of your success. Why Join Us: Competitive Salary & Benefits: We recognize and reward expertise. Your experience will be valued with a compensation package tailored to your skills. Exciting Growth Opportunities: We're invested in your future. Your success will pave the way for personal and professional development, with a clear path for advancement. Fun & Supportive Environment: Enjoy a workplace where your contributions are appreciated, and a team that champions both success and camaraderie. What We're Looking For: Experience That Counts: Your background in Commercial Insurance is the bedrock of your expertise. Business Savvy: You have a natural knack for nurturing relationships that drive new business opportunities. Market Mastery: Your knowledge of commercial products and the insurance market sets you apart. Customer Service Maestro: Exceptional service isn't just a phrase it's your ethos. Proven Track Record: Your success in client retention speaks volumes. Passion & Professionalism: You embody a dedication to customer service and professionalism, backed by excellent communication skills. If you're ready to take on this exhilarating role and make your mark in the world of Commercial Insurance, don't hesitate to reach out! Elite Staffing Solutions is proud to represent this opportunity as an Employment Agency.

Our client is a successful and renowned insurance broker with a hunger for development. They deal with all types of general insurance and are passionate about providing a professional service with a personal touch. They are going through an exciting time of development making this a superb time to join. In terms of their staff, they require experienced and knowledgeable insurance professionals who enjoy having the opportunity to express themselves and develop. We are seeking an Account Handler to join the organisation, based near Reading. This is a full time permanent post, attracting a salary dependent on experience and qualifications. The company also offer a hybrid working policy with only 2 days being in the office a week. The Role The purpose of the role is to provide a dedicated support to a team of Account Executives and deliver a quality service to new and existing customers. The main duties include Provide appropriate advice on suitable policies and risk management Processing of and negotiating with clients and underwriters on new business and renewals Issuing of relevant documentation, ensuring it is accurate and compliant Assisting in the handling of claims Supporting the Account Executives Providing exceptional service to customers and building strong, long-term relationships The successful candidate must have; Experience in dealing with Commercial Insurance (3 years experience preferred) Excellent administrative skills and background Working knowledge of the current insurance market Excellent customer service skills Proven track record of retention Passion for customer services and professionalism Excellent communication skills Knowledge of FCA, DPA etc. In return you can expect a fun working environment, competitive package and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.