Techniche Global Ltd

Techniche Global is supporting a specialist automotive parts manufacturer based in Harlow in the appointment of an experienced Customer Service Manager . This is a genuine management role responsible for leading and developing a customer service function consisting of six team members, including Customer Service Advisors, Sales Support, and Marketing Administration. The successful candidate will have proven experience managing customer service or client-facing teams, with a strong track record of improving performance, developing people, and delivering high standards of customer service. Experience within a B2B environment is preferred, with manufacturing, automotive, engineering, or technical product experience being advantageous. Key Responsibilities of the Customer Service Manager: Lead, manage, and develop the customer service team, ensuring high standards of performance and customer care. Coach, mentor, and support team members to improve capability, engagement, and overall team performance. Manage performance, attendance, employee relations, and resolve conflicts effectively. Ensure customers receive clear communication, accurate information, and a consistently high level of service. Manage customer order processes, ensuring requirements are communicated effectively and fulfilled on time. Handle customer complaints, investigations, and corrective actions to drive service improvements. Identify and implement process improvements to improve customer experience and operational efficiency. Build strong relationships with customers, internal teams, and senior stakeholders. Monitor team performance and introduce appropriate training and development where required. Provide regular updates and reporting to the Sales Operations Director. Skills & Experience Required Proven experience managing and developing a customer service team in a management-level role. Strong background in customer service, client operations, or customer-facing environments. Demonstrable experience improving team performance and customer service standards. Excellent leadership skills with the ability to motivate, coach, and develop individuals. Strong communication and relationship-building skills across customers, colleagues, and stakeholders. Ability to manage multiple priorities and perform effectively in a fast-paced environment. Strong problem-solving and decision-making skills with the ability to remain calm under pressure. Excellent organisational skills and attention to detail. Confident using customer service systems, Microsoft Office, and Excel. Experience using ERP systems would be advantageous. Experience within manufacturing, automotive, engineering, or technical products would be beneficial. Personal Attributes Positive and professional approach. Customer-focused mindset with a commitment to service excellence. Resilient, adaptable, and able to manage changing priorities. Proactive, self-motivated, and results-driven. A team player who leads by example and creates a positive, high-performing culture. All candidates must be able to prove that they have the right to work in the UK. If this role is of interest, Apply Now!

INSIDE SALES ACCOUNT MANAGER Location: Bury St Edmunds Salary: £35,000 £37,000 + Bonus + Benefits Hours: Full-Time, Office-Based We are supporting a leading distributor of water management and technical infrastructure solutions in their search for an Inside Sales Account Manager to join their growing commercial team. This is an excellent opportunity for a proactive sales professional to build long-term customer relationships, identify new business opportunities and drive sustainable sales growth. Working within a collaborative and supportive environment, you'll play a key role in developing existing accounts while supporting new customer acquisition, with clear opportunities for career progression into Key Account Management and other commercial roles. The Role: As Inside Sales Account Manager, you will be responsible for: Account Management Building and maintaining strong relationships with new and existing customers to maximise long-term business opportunities. Sales Development Identifying customer needs and proactively increasing account spend through consultative selling. Solution Selling Preparing tailored quotations and presenting value-driven technical solutions that meet customer requirements. Sales Negotiation Managing opportunities from initial enquiry through to quotation, negotiation and order completion. Customer Service Excellence Providing outstanding customer support while ensuring enquiries and orders are handled efficiently. Cross-Functional Collaboration Working closely with external sales teams and internal departments to ensure a seamless customer experience. Commercial Growth Supporting business growth by identifying new opportunities within existing and prospective customer accounts. Sales Administration Maintaining accurate customer records and using CRM and digital tools to manage sales activities effectively. What We're Looking For: 1 3 years' experience in an internal sales, account management or technical sales role. Experience within the irrigation, water management or technical distribution sectors. Knowledge of water piping systems or related technical products. Experience selling technical or engineered solutions. Strong communication and relationship-building skills. Commercially minded with a proactive approach to sales. Excellent organisational and time management skills. Customer-focused with strong negotiation skills. Comfortable using Microsoft Office and CRM or other digital business systems. A-Level education or equivalent. Positive, team-oriented attitude with a desire to develop a long-term sales career.