Response Personnel Ltd

Maintenance & Repairs Admin Coordinator Salary: 28,000 per annum Permanent, Full time, onsite 37hrs a week Our client is a not-for-profit housing association located in Luton. We are looking for an Maintenance & Repairs Admin Coordinator to join a growing company. Purpose: Maintenance & Repairs Admin Coordinator We're seeking a highly organised and motivated Maintenance & Repairs Admin Coordinator to play a vital role within our Property Services team. This position provides key administrative and coordination support, helping ensure repairs and void works are managed efficiently and delivered to a high standard. As a central point of contact, you'll support the smooth running of maintenance services by managing enquiries, coordinating workloads, and helping prioritise tasks. You'll work closely with the Team Leader to assist with scheduling, reporting, and meeting operational performance targets, while ensuring all activities comply with health and safety legislation, including Awaab's Law. This is a fast-paced, office-based role suited to someone who enjoys variety, teamwork, and keeping things organised in a busy environment. Responsibilities: Maintenance & Repairs Admin Coordinator Serve as the first point of contact for maintenance, repairs, and void-related queries Coordinate day-to-day reactive repairs, planned works, and compliance activity Raise, track, and update work orders using internal systems Communicate effectively with customers, contractors, operatives, and inspectors Monitor progress, prioritise workloads, and maintain accurate records Support health, safety, and compliance requirements, including gas, electrical, fire safety, and Awaab's Law Deliver a high standard of customer service via phone, email, and digital platforms Assist the Team Leader with scheduling, reporting, and general administration Collect, review, and respond to customer feedback Suggest improvements to processes, efficiency, and service quality Skills / Experience: Maintenance & Repairs Admin Coordinator A strong commitment to customer service and clear communication The ability to juggle competing priorities and meet deadlines Confidence using IT systems and Microsoft Office applications An understanding of property maintenance or repairs processes Awareness of health and safety and compliance standards A proactive, solutions-focused attitude GCSEs (or equivalent) in English and Maths Previous experience in an administrative or coordination role within property or maintenance services Strong organisational and planning skills Excellent written and verbal communication abilities Ability to work independently and collaboratively in a fast-moving environment Desirable Experience Knowledge of housing or property maintenance regulations Experience contributing to service improvements Understanding of building maintenance activities and delivery timescales Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.

Branch Sales Manager Contract: Permanent, Fulltime Salary: Dependent on Experience Location: Croydon, Onsite A Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction. Responsibilities: Branch Sales Manager Develop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis. Lead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews. Build and maintain strong relationships with councils, stakeholders, and industry partners. Drive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements. Ensure properties are leased, maintained, compliant with regulations, and meet required quality standards. Assess property proposals and manage risk, including rental pricing and compliance considerations. Handle escalated tenant, owner, or council concerns professionally and efficiently. Oversee budgeting, financial performance, KPI reporting, and commission calculations. Manage branch operations, including team scheduling, holidays, sickness, and overall productivity. Ensure accurate data management across internal systems, CRM platforms, and Apex within required timeframes. Maintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC). Recruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture. Conduct regular team meetings, performance reviews, and manage HR matters where required. Monitor property listings, availability reports, and ensure websites display accurate stock within company guidelines. Manage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries. Health & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented Efficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off Oversee Serving Notice To Quit (when Councils cancel accommodation) Carrying out Eviction Appointments and instructing bailiffs when necessary Control of non-conformances, incidents, snags, and customer complaints Completing Change Request Log for changes to the business or processes About you: Branch Sales Manager A confident leader with experience managing and motivating sales or property teams. Target-driven with a strong commercial mindset and ability to achieve branch sales goals. Excellent relationship builder with strong communication and negotiation skills. Highly organised with the ability to manage multiple priorities and maintain accurate records. Comfortable handling escalated issues and resolving challenges professionally. Knowledge of property management, housing, or compliance requirements is advantageous. Proficient in CRM systems and property management software. Proactive, resilient, and able to thrive in a fast-paced environment. Why Join?: Sales Consultant Competitive salary Uncapped commission 25 days holiday + BH Supportive, high-energy team culture Clear career growth and development opportunities On-site parking Company pension Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.

Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - TBC Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.

HMO Housing and Support Officer Contract: Permanent Salary: 25,000 - 27,000 per annum (depending on experience) Hours: 37 hours per week (Monday to Friday) Location: Luton & South Bedfordshire (agile working across supported HMO properties) Essential Car User Allowance paid in addition to mileage reimbursement Our client is a not-for-profit housing association located in Luton. Their Homes with Support service provides safe, secure shared housing for people who need tailored support to rebuild confidence, develop independence and move forward positively in their lives. Benefits : HMO Housing and Support Officer 33 days annual leave (including bank holidays), increasing with service (up to 38 days) Option to buy or sell up to 5 days leave Free Health Cashplan (after probation) Canada Life WeCare Employee Assistance Programme Pension scheme Life Assurance Personal Accident Cover Staff benefits portal with shopping discounts Essential Car User Allowance (in addition to mileage payments) Flexible, supportive working approach About the Role: HMO Housing and Support Officer As an HMO Support Coach, you'll play a vital role in helping people sustain their tenancies and move towards greater independence. Working as part of a supportive and experienced team, you'll provide practical housing-related support and coaching to customers living in shared HMO accommodation. You'll build strong, professional relationships and provide consistent, person-centred guidance that helps individuals feel safe, respected and empowered. This is a varied, rewarding role where no two days are the same - combining meaningful support work with the opportunity to develop skills in housing, tenancy sustainment and customer engagement. You will receive full induction, ongoing supervision and training to support you in the role. Responsibilities: HMO Housing and Support Officer Providing person-centred support and regular coaching sessions tailored to individual needs Supporting customers to manage their tenancies successfully and plan positive move-on pathways Completing support plans and risk assessments (training provided where required) Helping customers access benefits, manage personal contributions and understand financial responsibilities Carrying out regular property visits and basic health & safety checks Working collaboratively with colleagues and partner agencies to achieve positive outcomes Maintaining accurate records and updating internal systems Promoting safeguarding, professional boundaries and respectful shared living environments You'll manage a portfolio of shared accommodation properties as part of the wider Homes with Support team, with regular supervision and peer support. About You We're looking for someone who is: Compassionate, resilient and motivated Confident building professional relationships while maintaining clear boundaries Calm and organised, even in challenging situations Passionate about empowering people to build independence A strong communicator who works well both independently and as part of a team Experienced within supported housing, social care, community services or similar environments is highly beneficial - but most important is the right values, attitude and willingness to learn. If you have experience supporting vulnerable people and want to build your career within supported housing, we would love to hear from you. Essential Criteria Experience supporting vulnerable individuals in a customer-focused or community setting Ability to manage challenging behaviour in a professional and calm manner Strong communication and organisational skills Basic IT skills (Word, email, case recording systems) Full UK driving licence and access to your own vehicle for work purposes Desirable (Training Can Be Provided) Knowledge of housing, welfare benefits or tenancy sustainment Experience completing support plans or risk assessments Understanding of mental health or substance misuse support NVQ Level 3 in Social Care (or equivalent) Experience working within supported housing Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.

Sales Consultant Salary: 40,000 - 60,000 OTE, with guaranteed earnings of 40,000 for the first 3-months Hours: Monday to Friday: 8:30 - 17:00 Location: South London - Office-based with regular travel to clients Permanent Full UK driving license and access to own car required Our client is looking for a driven Sales Consultant for their Croydon office. Are you a top-performing sales professional who thrives on results? Do you have a proven track record in both phone and face-to-face sales? Can you close deals with confidence and adapt your approach to any situation? If you're ambitious, driven, and hungry for uncapped earnings, we want to hear from you! Key Responsibilities: Sales Consultant Build and nurture strong relationships with new and existing clients Identify opportunities and confidently present tailored sales solutions Set up carry out meetings with prospecting clients Negotiate and close deals to exceed ambitious targets Deliver exceptional customer service throughout the sales process Collaborate with a high-performing, supportive sales team Use CRM and IT systems to manage leads, track progress, and report performance Skills and Experience: Sales Consultant Proven sales experience we are looking for a natural closer Strong negotiation, communication, and interpersonal skills Self-motivated with excellent time management abilities Fluent in English (spoken and written) Confident using CRM/sales tracking tools Confident on the phone and face to face Relentless drive, resilience, and a true passion for success Full UK driving licence and your own car (essential) Why Join?: Sales Consultant Competitive basic salary Uncapped commission 25 days holiday + BH Supportive, high-energy team culture Clear career growth and development opportunities On-site parking Company pension Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.

Office Administrator Fulltime Permanent Competitive Salary, Dependent on Experience Hours of work: Monday - Friday 09.00 - 17.00 (37.5 hours a week) Overtime Available Job purpose: Office Administrator We are seeking a highly organised and proactive Office Administrator to support the day-to-day operations of a busy engineering environment. This role is central to ensuring the smooth coordination between customers, suppliers, and the workshop. An engineering background would be advantageous. The successful candidate will demonstrate strong computer literacy, excellent attention to detail, and the ability to manage multiple responsibilities efficiently. The role requires someone who can work both independently and as part of a team, remains flexible in their approach, and is willing to assist with additional duties as required. Responsibilities: Office Administrator Managing the daily processing and administration of customer purchase orders Conducting contract reviews to ensure accuracy, feasibility, and compliance Liaising directly with customers and suppliers in a professional and efficient manner Responsible for purchasing raw materials in line with production requirements Working closely with the Machine Shop Manager to support forward planning and workshop capacity management Assisting daily with general enquiries from the workshop and wider business Maintaining accurate records, documentation, and internal systems Supporting scheduling, coordination, and operational planning activities Providing general administrative support to ensure smooth office operations Skills / Experience: Office Administrator Previous administrative experience (engineering or manufacturing environment advantageous) Engineering knowledge or technical understanding desirable Strong computer literacy (Microsoft Office and internal systems) Excellent organisational and time management skills Strong attention to detail, particularly when reviewing contracts and orders Ability to prioritise workload and meet deadlines Confident communication skills, both written and verbal Ability to work independently and collaboratively within a team Flexible and willing to assist with wider business needs Personal Attributes: Office Administrator Proactive and solution-focused Professional and approachable Reliable with a strong work ethic Comfortable working in a fast-paced engineering environment Benefits: Office Administrator Company pension contribution Free refreshments Onsite parking Personal career development opportunities Gratuity/Christmas bonus Overtime available Full-time permanent position Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.

Maintenance Engineer Cambridge Area 32,000 - 42,000 To lead both proactive and reactive/breakdown maintenance across all Our Clients sites, focusing on reducing the incident of breakdowns and improving production facilities. Ensuring that machinery and equipment operates smoothly and reliably. THE ROLE The role also takes ownership of all electrical and mechanical work, ensuring compliance with regulations and standards. It includes leading agreed facilities projects such as refits, upgrades, and equipment installations, managing work from planning to completion, including snagging and testing. The post ensures all maintenance and project work is carried out safely, efficiently, and reliably to support smooth operations. Key Responsibilities Safety and Compliance - following the rules and regulations related to health and safety in the workplace. Among these are wearing the appropriate Personal Protective Equipment (PPE), using safe work practices, and understanding emergency procedures. Equipment Inspection and Troubleshooting: - to identify whether work equipment can be operated, adjusted, and maintained safely. Repair and Maintenance - restoration work when an asset breaks, gets damaged, or stops working. Carrying out routine activities and/or corrective or preventive repair done on assets to prevent damage and prolong the life expectancy. Emergency Repairs - ensuring response to emergency calls for equipment breakdowns and prioritisation of urgent repairs to minimize downtime. Preventive Maintenance - plan and implement a rigorous machine maintenance program, which meets audit and legal compliance regulations. Covering the routine maintenance of equipment and assets to keep them running and prevent any costly unplanned downtime from unexpected equipment failure. Electrical & Mechanical Work - provide technical support on aspects of M&E compliance, statutory legislation, standards validation, project snagging, equipment factory acceptance testing, and M&E site control. Documentation and Reporting - maintenance of detailed records of maintenance work, including parts used and hours worked. Generating reports for management and supervisors. Continuous Learning - stay updated on industry trends, new technologies, and best practices. Attending training sessions and workshops as needed. Facilities Project Management - lead agreed facilities projects, including refits, upgrades, and equipment installations. Manage all stages from planning to completion, ensuring snagging, testing, and handover are completed safely, on time, and to the required standard. General responsibilities: Health & Safety Responsibilities All employees are responsible for adhering to health and safety procedures and guidelines, ensuring a safe working environment for themselves and others. Any accidents, near misses, or concerns must be reported to the Health & Safety Manager and/or their line manager immediately. Quality Responsibilities Quality is the responsibility of every individual within the company. Each employee contributes to Our Clients quality objectives and plays a key role in fostering a quality-focused culture. It is essential to uphold high standards to ensure that customer needs and expectations are fully met. Person Specification Skills: Knowledge of PUWER regulations Mechanical / Electrical Biased Engineer Interacting with suppliers, overseeing a team and managing budgets Ability to understand a variety of engineering procedures and functions Team-working skills to liaise and work cooperatively with individuals at all levels Negotiation skills and the ability to persuade others Excellent diagnostic and problem-solving skills Ability to work under pressure Interpersonal and people-management skills Maintenance Engineer / Service Engineer / PUWER Regulations / PLC / Fault Finding / Mechanical Technician / Service Engineer / CNC Maintenance / CNC Engineer / CNC service Engineer Call Settings Override To From Record Yes No Always use these settings

Welder Fabricator Teversham To fabricate, assemble, and weld metal components and structures to precise engineering specifications, ensuring high-quality, durable products that meet safety standards and project deadlines, working in collaboration with the Welding team leader, Production Engineering, and the Quality Department Key Responsibilities Perform high-quality TIG welding on stainless steel, aluminium, and mild steel to precise standards. Carry out MIG welding operations as required for specific projects. Support the company's transition toward laser welding, bringing existing experience or a willingness to train and develop in this area. Fabricate and assemble sheet metal components, frames, and structures according to engineering drawings and specifications. Operate and maintain fabrication equipment, welding tools, and measuring instruments. Complete grinding, cutting, and finishing work as part of the fabrication process. Deliver work to high standards of accuracy, quality, and finish. Prepare metal materials for fabrication and welding to meet job requirements. Ensure all orders are completed accurately, within budget, and delivered on time, meeting company Quality Objectives. Work from customer drawings and specifications to produce parts in accordance with the our clients Quality - Code of Practice. Inspect parts in line with the company's Checking/Inspection Process. Accurately open and close work orders using the company's computerised system (ProgressPlus). Actively monitor working practices and provide feedback to improve efficiency and job profitability. Ensure strict compliance with Health & Safety standards and environmental regulations. Maintain a clean, organized work area in accordance with the Company Code of Conduct and housekeeping standards. Comply with the company's Environmental and Recycling Policy. Maintain flexibility to work on a variety of projects typical of a busy subcontract environment. Undertake any additional duties as required to support the team and overall business objectives. General responsibilities Health & Safety Responsibilities All employees are responsible for adhering to health and safety procedures and guidelines, ensuring a safe working environment for themselves and others. Any accidents, near misses, or concerns must be reported to the Health & Safety Manager and/or their line manager immediately. Quality Responsibilities Quality is the responsibility of every individual within the company. Each employee contributes to our Clients quality objectives and plays a key role in fostering a quality-focused culture. It is essential to uphold high standards to ensure that customer needs and expectations are fully met. On Person Specification Skills & Knowledge Requirements Strong capabilities in TIG, particularly with light gauge materials (1-3mm), including stainless steel, mild steel, and aluminium. Basic MIG welding skills as a supporting process as minimum. Laser welding experience or a genuine interest in developing laser welding skills. Confident using fabrication machinery, hand tools, and measuring equipment. Skilled in sanding and dressing fabricated components to achieve high-quality finishes. Ability to read and interpret engineering drawings and apply specified tolerances accurately. Experience with MRP systems, including booking jobs on and off. Basic IT skills, including familiarity with Microsoft Word and Excel (advantageous). Tidy, methodical approach to tasks and maintaining an organised workspace. Effective team player with a flexible and proactive attitude to meet changing work requirements. Awareness of computerisation in manufacturing environments. Good understanding of engineering quality standards and requirements. Good understanding of safe working practices and welding safety standards. MIG or TIG or Welder or WELDING or Welder Fabricator Call Settings Override To From Record Yes No Always use these settings

Senior Production Operative Based in Dunstable, paying up to 16.41 per hour. Working both AM and PM shifts - MUST be able to work both shifts. We are currently recruiting for a knowledgeable senior operative to join our client in Dunstable. This role involves working AM and PM shifts and pays up to 16.41 per hour. All applicants MUST be able to work both AM and PM shifts. As a Senior Production Operative you will undertake tasks such as: Unloading deliveries Booking stock onto the system Putaway of stock in designated areas Manual handling Adhering to all food hygiene regulations The ideal candidate will possess excellent communication skills, a background of production and warehousing and be PC literate. A background of working in food environment would be advantageous as would a Counterbalance forklift licence. Interested? Apply today! REF: AM(phone number removed) Response Personnel