The Role As a Enterprise Business Development Director, you will be responsible for the devlopment of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet s enterprise customer base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns Skills and Attributes You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate Demonstrable experience developing strategies to drive growth opportunities in new logo customers Strong relationship management skills, with proven success delivering excellent customer experience Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments Flexible and creative to take considered risks Inquisitive and persistent, able to hunt out new business opportunity Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Manages conflict and challenges in an open and constructive manner Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
Jul 07, 2026
Full time
The Role As a Enterprise Business Development Director, you will be responsible for the devlopment of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet s enterprise customer base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns Skills and Attributes You will be widely recognised as an authority by others in the organisation and external peers for the knowledge and experience you demonstrate Demonstrable experience developing strategies to drive growth opportunities in new logo customers Strong relationship management skills, with proven success delivering excellent customer experience Knowledge of relevant industries and market trends, with the ability to stay up-to-date on the latest developments Flexible and creative to take considered risks Inquisitive and persistent, able to hunt out new business opportunity Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Manages conflict and challenges in an open and constructive manner Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
The Role The Senior Security Engineer (Team Leader) is responsible for leading a dedicated security engineering team, combining hands-on platform engineering with technical leadership and people management. You will own security platform architecture, act as the primary escalation point for complex issues, and ensure platforms remain secure, resilient, and compliant within a regulated environment. Key Responsibilities Act as technical lead for security engineering and platform architecture Serve as primary escalation point for complex and major incidents Provide technical leadership and mentoring to engineers and analysts Line manage and develop the security engineering and analyst teams Own platform maintenance, configuration, and lifecycle management Ensure security platforms are integrated across hybrid environments Oversee patching, upgrades, and platform performance Drive platform improvements and engineering enhancements Support detection engineering, tuning, and platform optimisation Lead automation and SOAR initiatives to improve efficiency Collaborate with SOC providers on SIEM governance and data ingestion Ensure platforms meet regulatory and compliance requirements Maintain engineering documentation, standards, and governance Represent engineering in client governance and audit activities Coordinate cross-team resolution of complex technical issues Experience & Knowledge Essential: Significant experience in security engineering and platform management Strong leadership experience managing technical teams Deep knowledge of Microsoft Defender and SIEM platforms (e.g. Sentinel) Experience in hybrid cloud and on-prem environments Strong understanding of security architecture and frameworks Experience in regulated environments (e.g. financial services) Strong stakeholder and client engagement skills Experience with automation and scripting (PowerShell, Python, etc.) Desirable: Experience with vulnerability and exposure management tools Knowledge of security frameworks (NIST, ISO 27001, CIS) Relevant security certifications (e.g. CISSP, AZ-500, SC-100)
Jul 07, 2026
Full time
The Role The Senior Security Engineer (Team Leader) is responsible for leading a dedicated security engineering team, combining hands-on platform engineering with technical leadership and people management. You will own security platform architecture, act as the primary escalation point for complex issues, and ensure platforms remain secure, resilient, and compliant within a regulated environment. Key Responsibilities Act as technical lead for security engineering and platform architecture Serve as primary escalation point for complex and major incidents Provide technical leadership and mentoring to engineers and analysts Line manage and develop the security engineering and analyst teams Own platform maintenance, configuration, and lifecycle management Ensure security platforms are integrated across hybrid environments Oversee patching, upgrades, and platform performance Drive platform improvements and engineering enhancements Support detection engineering, tuning, and platform optimisation Lead automation and SOAR initiatives to improve efficiency Collaborate with SOC providers on SIEM governance and data ingestion Ensure platforms meet regulatory and compliance requirements Maintain engineering documentation, standards, and governance Represent engineering in client governance and audit activities Coordinate cross-team resolution of complex technical issues Experience & Knowledge Essential: Significant experience in security engineering and platform management Strong leadership experience managing technical teams Deep knowledge of Microsoft Defender and SIEM platforms (e.g. Sentinel) Experience in hybrid cloud and on-prem environments Strong understanding of security architecture and frameworks Experience in regulated environments (e.g. financial services) Strong stakeholder and client engagement skills Experience with automation and scripting (PowerShell, Python, etc.) Desirable: Experience with vulnerability and exposure management tools Knowledge of security frameworks (NIST, ISO 27001, CIS) Relevant security certifications (e.g. CISSP, AZ-500, SC-100)
Position Summary The Senior Security Analyst is a dedicated security operations role providing continuous security coverage for a client operating in a regulated industry. You are embedded within a small, senior team delivering operational security services across detection, investigation, response, and proactive security operations, with direct responsibility for outcomes. You own security incidents end-to-end, from initial detection through investigation, containment, and coordination of remediation with internal and third-party teams. When the incident queue is clear, you carry out proactive security operations work including vulnerability scanning, web application scanning, breach and attack simulation, and validation of security tooling, actively maintaining and improving the client's security posture. Beyond incident response, you liaise directly with the client's IT and cloud teams to ensure remediation actions are completed, and you coordinate across teams to drive issues through to resolution. You bridge the gap between security operations and engineering, escalating platform issues to the security engineering team and supporting engineers during major incidents. The tooling scope has a strong Microsoft orientation. You work alongside the client's SOC provider where applicable, receiving escalated SIEM alerts while also monitoring and operating endpoint, vulnerability, and simulation tooling directly. You have direct access for investigation and threat hunting purposes. You bring experience beyond security tooling, with the ability to navigate the infrastructure and application technologies within the client's hybrid (on-premise and cloud) environment. Role Mission To deliver reliable, high-quality operational security for the client by owning detection, investigation, and response, while proactively strengthening the security environment through hands-on security operations work and cross-team coordination. Objectives & Key Results The key objectives will be to: Maintain SLA compliance for incident detection, investigation, and response across all priority levels Own security incidents through to resolution, ensuring remediation actions are completed Operate and validate proactive security tooling (e.g. Qualys, XM Cyber, AttackIQ) to an agreed schedule, identifying and acting on findings Reduce detection gaps by contributing to detection rule tuning, false-positive reduction, and threat hunting activities Share insights that improve SOC response times, detection accuracy, and coverage Maintain high standards of documentation, communication, and compliance to audit standards Support the security engineering team during major incidents and platform changes Complete a minimum of 40 hours of professional training per year, aligned to client requirements Duties and Responsibilities Essential Roles & Responsibilities Incident Detection, Investigation & Response Monitor and investigate alerts from Microsoft Defender and related email, endpoint and cloud security tooling Receive and act on escalated alerts from the client's SOC provider or SIEM platform Take ownership of all security incidents, validating indicators of compromise and determining impact Perform detailed investigations using KQL queries in Microsoft Sentinel and telemetry from across the security stack, going beyond initial triage to full root-cause analysis Reconstruct event chains and identify root causes, including correlation across endpoint, identity, cloud, and network data sources Determine credibility and severity of threats in the context of the client's risk profile and regulatory obligations Investigate potential IOCs using multi-source telemetry and threat intelligence Make evidence-based decisions on containment actions and remediation plans, coordinating response actions with the client's IT, cloud, and workplace teams Recommend immediate defensive or containment actions where appropriate, and support teams across the business in the resolution of incidents and post-event analysis and reporting Handle incidents end-to-end where tooling and access allow, escalating to the security engineering team or client security leadership when required Operate within tight SLAs appropriate to a regulated client environment
Jul 04, 2026
Full time
Position Summary The Senior Security Analyst is a dedicated security operations role providing continuous security coverage for a client operating in a regulated industry. You are embedded within a small, senior team delivering operational security services across detection, investigation, response, and proactive security operations, with direct responsibility for outcomes. You own security incidents end-to-end, from initial detection through investigation, containment, and coordination of remediation with internal and third-party teams. When the incident queue is clear, you carry out proactive security operations work including vulnerability scanning, web application scanning, breach and attack simulation, and validation of security tooling, actively maintaining and improving the client's security posture. Beyond incident response, you liaise directly with the client's IT and cloud teams to ensure remediation actions are completed, and you coordinate across teams to drive issues through to resolution. You bridge the gap between security operations and engineering, escalating platform issues to the security engineering team and supporting engineers during major incidents. The tooling scope has a strong Microsoft orientation. You work alongside the client's SOC provider where applicable, receiving escalated SIEM alerts while also monitoring and operating endpoint, vulnerability, and simulation tooling directly. You have direct access for investigation and threat hunting purposes. You bring experience beyond security tooling, with the ability to navigate the infrastructure and application technologies within the client's hybrid (on-premise and cloud) environment. Role Mission To deliver reliable, high-quality operational security for the client by owning detection, investigation, and response, while proactively strengthening the security environment through hands-on security operations work and cross-team coordination. Objectives & Key Results The key objectives will be to: Maintain SLA compliance for incident detection, investigation, and response across all priority levels Own security incidents through to resolution, ensuring remediation actions are completed Operate and validate proactive security tooling (e.g. Qualys, XM Cyber, AttackIQ) to an agreed schedule, identifying and acting on findings Reduce detection gaps by contributing to detection rule tuning, false-positive reduction, and threat hunting activities Share insights that improve SOC response times, detection accuracy, and coverage Maintain high standards of documentation, communication, and compliance to audit standards Support the security engineering team during major incidents and platform changes Complete a minimum of 40 hours of professional training per year, aligned to client requirements Duties and Responsibilities Essential Roles & Responsibilities Incident Detection, Investigation & Response Monitor and investigate alerts from Microsoft Defender and related email, endpoint and cloud security tooling Receive and act on escalated alerts from the client's SOC provider or SIEM platform Take ownership of all security incidents, validating indicators of compromise and determining impact Perform detailed investigations using KQL queries in Microsoft Sentinel and telemetry from across the security stack, going beyond initial triage to full root-cause analysis Reconstruct event chains and identify root causes, including correlation across endpoint, identity, cloud, and network data sources Determine credibility and severity of threats in the context of the client's risk profile and regulatory obligations Investigate potential IOCs using multi-source telemetry and threat intelligence Make evidence-based decisions on containment actions and remediation plans, coordinating response actions with the client's IT, cloud, and workplace teams Recommend immediate defensive or containment actions where appropriate, and support teams across the business in the resolution of incidents and post-event analysis and reporting Handle incidents end-to-end where tooling and access allow, escalating to the security engineering team or client security leadership when required Operate within tight SLAs appropriate to a regulated client environment
Senior Finance Business Partner - Commercial The Role This role acts as a senior commercial finance partner to the sales organisation, supporting high-value and complex opportunities with financial insight, commercial challenge, and deal structuring expertise. You will play a critical role in shaping pricing strategy, driving profitability, and ensuring robust financial governance across all sales activity, while partnering closely with senior stakeholders to support growth and long-term business performance. Key Responsibilities Act as senior finance partner to Sales, supporting complex, high-value deals Provide pricing, deal structuring, and profitability guidance Lead financial input into bids, tenders, and major proposals Develop and present commercial models including P&L and cashflow impact Design scalable deal structures (discounts, credits, rebates, milestone billing) Support renewals and retention through strong financial modelling Drive consistency in pricing methodologies and cost-to-serve frameworks Ensure smooth handover from sales to delivery with operationally viable models Provide commercial approvals in line with governance frameworks Support sales governance, ensuring appropriate review and challenge Lead sales budgeting and forecasting across a 3-year horizon Partner with FP&A to enhance pipeline reporting and performance insights Own customer profitability analysis to support strategic decisions Design and model commission plans, ensuring affordability and alignment Ensure commission processes are accurate, controlled, and continuously improved Act as a trusted advisor to senior stakeholders, influencing decision-making Drive continuous improvement across commercial finance processes and tools Experience & Knowledge Essential: Qualified ACA, ACCA or CIMA with significant post-qualified experience Strong experience in budgeting, forecasting, and financial modelling Demonstrable commercial finance experience supporting sales or revenue functions Strong analytical skills with ability to interpret complex financial data Experience influencing senior stakeholders and driving decisions Desirable: Experience in pricing strategy, bid support, or deal structuring Experience managing or mentoring junior finance professionals Experience with ERP systems and advanced Excel modelling Skills and Attributes Strong commercial awareness and business acumen Proactive, self-motivated, and able to work under pressure Excellent communication and stakeholder management skills High attention to detail and analytical mindset
Jul 03, 2026
Full time
Senior Finance Business Partner - Commercial The Role This role acts as a senior commercial finance partner to the sales organisation, supporting high-value and complex opportunities with financial insight, commercial challenge, and deal structuring expertise. You will play a critical role in shaping pricing strategy, driving profitability, and ensuring robust financial governance across all sales activity, while partnering closely with senior stakeholders to support growth and long-term business performance. Key Responsibilities Act as senior finance partner to Sales, supporting complex, high-value deals Provide pricing, deal structuring, and profitability guidance Lead financial input into bids, tenders, and major proposals Develop and present commercial models including P&L and cashflow impact Design scalable deal structures (discounts, credits, rebates, milestone billing) Support renewals and retention through strong financial modelling Drive consistency in pricing methodologies and cost-to-serve frameworks Ensure smooth handover from sales to delivery with operationally viable models Provide commercial approvals in line with governance frameworks Support sales governance, ensuring appropriate review and challenge Lead sales budgeting and forecasting across a 3-year horizon Partner with FP&A to enhance pipeline reporting and performance insights Own customer profitability analysis to support strategic decisions Design and model commission plans, ensuring affordability and alignment Ensure commission processes are accurate, controlled, and continuously improved Act as a trusted advisor to senior stakeholders, influencing decision-making Drive continuous improvement across commercial finance processes and tools Experience & Knowledge Essential: Qualified ACA, ACCA or CIMA with significant post-qualified experience Strong experience in budgeting, forecasting, and financial modelling Demonstrable commercial finance experience supporting sales or revenue functions Strong analytical skills with ability to interpret complex financial data Experience influencing senior stakeholders and driving decisions Desirable: Experience in pricing strategy, bid support, or deal structuring Experience managing or mentoring junior finance professionals Experience with ERP systems and advanced Excel modelling Skills and Attributes Strong commercial awareness and business acumen Proactive, self-motivated, and able to work under pressure Excellent communication and stakeholder management skills High attention to detail and analytical mindset
Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well governed managed services. The CMDB Analyst underpins this mission by ensuring asset data is reliable, integrated, and defensible, supporting effective service management and regulatory compliance. Objectives & Key Results Establish and maintain a high-quality, authoritative CMDB Improve service stability, change success rates, and incident resolution through accurate asset configuration data Support operational resilience, dependency mapping, and risk management Maintain continuous audit readiness and regulatory assurance Essential Roles & Responsibilities Own and govern the CMDB framework, policies, and operating models, ensuring configuration data is accurate, complete, and audit-ready across all platforms and services Oversee integration of the CMDB with ITSM, monitoring, discovery, asset, and automation tools (e.g., ServiceNow), and ensure automated discovery and reconciliation processes are effective Support incident, change, problem, and service level management by providing reliable configuration data and supporting root cause analysis, impact assessment, and rapid resolution Drive continual improvement of CMDB processes, data quality, and reporting, identifying and implementing enhancements to tooling, workflows, and data validation mechanisms Maintain detailed records of configuration activity and collaborate with technical, service, and customer teams to ensure right-first-time data entry, regular data updates, and high-quality technical documentation Ensure CMDB practices support operational resilience, regulatory requirements (e.g., DORA, ISO 27001/20000, FCA, PRA), and audit readiness by maintaining robust controls and evidence Lead stakeholder engagement, including regular forums, workshops, and feedback sessions with technical, service, and executive stakeholders, providing guidance and challenging teams to improve configuration discipline Identify and deliver opportunities to enhance customer experience and service quality through improved technical data, proactive issue resolution, and support for new or enhanced products and services Behavioural Competencies Organisational & Behavioural Fit Strong sense of ownership and accountability, taking responsibility for CMDB accuracy, quality, and outcomes across teams and suppliers Detail oriented and methodical, with a structured approach to data quality, documentation, and governance Calm and professional under pressure, particularly during audits, incidents, or service issues Effective stakeholder engagement, able to communicate clearly with technical teams and senior stakeholders Continuous improvement mindset, proactively identifying opportunities to improve processes, tooling, and ways of working Critical Competencies Technical Fit Essential Proven experience managing or governing a CMDB in a complex IT, managed services, or telecoms environment Strong knowledge of ITIL, asset and configuration management, and enterprise ITSM platforms (preferably ServiceNow) Broad technical understanding, including networking, cloud platforms, firewalls, VPN, telephony (traditional and VoIP), Office365, DNS, hosting, and security services Excellent analytical, documentation, and stakeholder engagement skills, with proven ability to communicate effectively with both technical teams and senior management Experience supporting regulated or financial services customers, with a strong understanding of regulatory and audit requirements ITIL v4 certification and ability to produce high-quality, audit-ready documentation Flexible, detail-oriented, and able to work under pressure, managing multiple priorities and resolving issues efficiently; willingness to travel to different sites as needed
Jul 02, 2026
Full time
Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well governed managed services. The CMDB Analyst underpins this mission by ensuring asset data is reliable, integrated, and defensible, supporting effective service management and regulatory compliance. Objectives & Key Results Establish and maintain a high-quality, authoritative CMDB Improve service stability, change success rates, and incident resolution through accurate asset configuration data Support operational resilience, dependency mapping, and risk management Maintain continuous audit readiness and regulatory assurance Essential Roles & Responsibilities Own and govern the CMDB framework, policies, and operating models, ensuring configuration data is accurate, complete, and audit-ready across all platforms and services Oversee integration of the CMDB with ITSM, monitoring, discovery, asset, and automation tools (e.g., ServiceNow), and ensure automated discovery and reconciliation processes are effective Support incident, change, problem, and service level management by providing reliable configuration data and supporting root cause analysis, impact assessment, and rapid resolution Drive continual improvement of CMDB processes, data quality, and reporting, identifying and implementing enhancements to tooling, workflows, and data validation mechanisms Maintain detailed records of configuration activity and collaborate with technical, service, and customer teams to ensure right-first-time data entry, regular data updates, and high-quality technical documentation Ensure CMDB practices support operational resilience, regulatory requirements (e.g., DORA, ISO 27001/20000, FCA, PRA), and audit readiness by maintaining robust controls and evidence Lead stakeholder engagement, including regular forums, workshops, and feedback sessions with technical, service, and executive stakeholders, providing guidance and challenging teams to improve configuration discipline Identify and deliver opportunities to enhance customer experience and service quality through improved technical data, proactive issue resolution, and support for new or enhanced products and services Behavioural Competencies Organisational & Behavioural Fit Strong sense of ownership and accountability, taking responsibility for CMDB accuracy, quality, and outcomes across teams and suppliers Detail oriented and methodical, with a structured approach to data quality, documentation, and governance Calm and professional under pressure, particularly during audits, incidents, or service issues Effective stakeholder engagement, able to communicate clearly with technical teams and senior stakeholders Continuous improvement mindset, proactively identifying opportunities to improve processes, tooling, and ways of working Critical Competencies Technical Fit Essential Proven experience managing or governing a CMDB in a complex IT, managed services, or telecoms environment Strong knowledge of ITIL, asset and configuration management, and enterprise ITSM platforms (preferably ServiceNow) Broad technical understanding, including networking, cloud platforms, firewalls, VPN, telephony (traditional and VoIP), Office365, DNS, hosting, and security services Excellent analytical, documentation, and stakeholder engagement skills, with proven ability to communicate effectively with both technical teams and senior management Experience supporting regulated or financial services customers, with a strong understanding of regulatory and audit requirements ITIL v4 certification and ability to produce high-quality, audit-ready documentation Flexible, detail-oriented, and able to work under pressure, managing multiple priorities and resolving issues efficiently; willingness to travel to different sites as needed
About Us Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes a matching pension scheme, healthcare, dental, insurance, discounted gym memberships, and app-supported access, all designed to meet your individual needs. What makes us unique is Team Claranet our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. The Role Claranet is seeking a Senior Database Administrator (DBA) to join our Data and AI practice. You will play a key role in supporting and optimising MSSQL, MySQL, and Postgres database platforms across key strategic customer environments. From troubleshooting and monitoring to performance tuning, security, and database migrations, you will ensure the storage, processing, and quality of customer data while delivering large-scale data migration and modernisation projects. Key Responsibilities Optimise database platforms (MSSQL, MySQL, Postgres). Automate support activities including backups and patching. Deliver cloud-based solutions and large-scale modernisation projects. Engage in technical conversations with customers and deliver workshops. Technical Competencies (Essential): Proven experience with MSSQL, MySQL, and Postgres database solutions. Strong knowledge of High Availability and Always On Availability Groups. Comprehensive understanding of indexing and optimisation techniques for database performance tuning. Experience in automating, monitoring, and managing databases and deployments using toolsets. Behavioural Competencies (Essential): Positive, collaborative, and customer-focused mindset. Eagerness to learn new technologies and mentor others. NPPV3, UK CRB/DBS clearance (or ability to obtain). Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
Oct 03, 2025
Full time
About Us Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes a matching pension scheme, healthcare, dental, insurance, discounted gym memberships, and app-supported access, all designed to meet your individual needs. What makes us unique is Team Claranet our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. The Role Claranet is seeking a Senior Database Administrator (DBA) to join our Data and AI practice. You will play a key role in supporting and optimising MSSQL, MySQL, and Postgres database platforms across key strategic customer environments. From troubleshooting and monitoring to performance tuning, security, and database migrations, you will ensure the storage, processing, and quality of customer data while delivering large-scale data migration and modernisation projects. Key Responsibilities Optimise database platforms (MSSQL, MySQL, Postgres). Automate support activities including backups and patching. Deliver cloud-based solutions and large-scale modernisation projects. Engage in technical conversations with customers and deliver workshops. Technical Competencies (Essential): Proven experience with MSSQL, MySQL, and Postgres database solutions. Strong knowledge of High Availability and Always On Availability Groups. Comprehensive understanding of indexing and optimisation techniques for database performance tuning. Experience in automating, monitoring, and managing databases and deployments using toolsets. Behavioural Competencies (Essential): Positive, collaborative, and customer-focused mindset. Eagerness to learn new technologies and mentor others. NPPV3, UK CRB/DBS clearance (or ability to obtain). Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
