Ascent Sourcing

Customer Service Co-Ordinator - Bury St. Edmunds, 26k I am delighted to be working with a well-established and world leader in their sector client, seeking an experienced customer service professional to join the team in a newly created role, due to continued growth. You must have experience in an office setting. My client is a multi-award market leader in their sector, and will support you in your journey to becoming a valued member of their customer team. They are currently looking for a full-time motivated and enthusiastic individual to join the busy team in the position of Customer Service Coordinator, Monday to Friday, 37.5 hours per week. Salary circa 26,000 per annum. Fully onsite. Will suit car owner/commuter, as not close to public transport routes. You will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email. In addition, you will administer orders and address enquiries from both external customers and the sales teams. In addition, the position involves general administration duties within our clients operations Team. Efficiency and accuracy are essential, to ensure that our customers are dealt with in a prompt, polite and professional manner. The role entails the daily processing of orders, relaying information internally and externally as needed, using a variety of databases, in order to service customer requirements. The role also involves significant customer contact and the ability maintain strong relationships with customers, sales team members and the wider company team. Key Attributes: Strong customer service ethic with internal and external customers, and high degree of personal integrity. Interpersonal and communication skills with face-to-face, phone and email customer interactions Forward thinking with the ability to resolve customer issues in a timely manner. Ability to create and maintain relationship with key stakeholders. High level of accuracy and attention to detail Willing and keen to learn Punctual and effective management of their workload and time A team player who can also work on their own initiative if required Positive personality Professional telephone manner Microsoft 365 experience and/or experience of using other in-house data systems Benefits: Free Daily Parking Established and international brand. Beautiful rural location. Free fruit, biscuits and parking, paid staff events (Christmas / ad-hoc staff events etc). Enhanced Maternity/Paternity leave (with qualifying service). Life assurance scheme (with qualifying service). Eye tests and contribution to glasses for VDU. Discretionary performance bonus. Employee Assistance Programme (assess to counselling, financial advice etc). 5% contributory pension. Training and contribution to professional qualifications, as appropriate. (Our client will put their money where our mouth is on this, they have two coaches on retainer for example). 23 days holiday, rising with service. Job Types: Full-time, Permanent Work Location: In person

Accounts Assistant Location: NR6, Hellesdon, Norfolk Salary/Rate: 25,000 - 26,500/annum Plus excellent benefits We have a fantastic opportunity to join an expanding, Established Accountancy Firm based in North West Norwich. An exciting opportunity to join a busy, friendly team based is beautiful offices with stunning countryside views. The Suitable candidate may be qualified, alternatively, commercially experienced to a good standard and been working in a similar role. You will be familiar with accounting processes and software such as Quickbooks and Xero, VAT returns and double entry book keeping. Ideally our client would like someone with 1-2 years practice experience or experience of working multiple accounts, although this is not essential, we encourage you to apply still if you do not have a practice background. Career progression and course support offered. Ideally you will be looking to make your first advancement into a professional accreditation, such as AAT. Salary 26.5K dependant on experience. Benefits: Free daily parking Close to public transport route Paid bonuses, twice per annum, at 6 month intervals. The bonus is based on 10% if the company meet targets, and can rise up to 20%. The October payout last year was 17.5% and April was 12.75%, which is a significant amount on top of your salary, twice a year! Term: Permanent Location: Full onsite, flexible hours (school run etc). Hours: Full time, 9-5pm. Dog friendly office. Fully air conditioned modern offices. Close to surrounding amenities. Support for professional development. Strong emphasis on a friendly, supportive and knowledge sharing working environment. 20 days standard holiday entitlement + bank holidays. Staff are paid per hours done. Free car parking. It's a very strong training/learning environment due to the fast number of different clients and with qualified accountants working in the same office. The company is very established and still growing. Job Types: Full-time, Permanent Work Location: In person