The Guinness Partnership

JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? We are looking for several Complaints & Resolution Officers to join our team on full-time, 12-month fixed term contracts. We offer a hybrid working model; 3 days in our Oldham office with the option to work from home 2 days per week. About the role You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will investigate issues to identify root causes, trends, and solutions, sharing lessons learned to drive continuous improvement. The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment which are customer led. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. REEDTGP TGPCVL

JOB DESCRIPTION About the role The Legal Services team at Guinness is looking to hire a Litigation Paralegal to process standard litigation cases, supporting the Litigation Lawyers with more complicated litigation, focusing on disrepair housing condition claims and claims under the Environmental Protection Act 1990. This is a full time, 35 hours per week, permanent role based at our London office. We currently offer hybrid working, blending office days with working from home. What we are looking for We are seeking someone with experience supporting or undertaking litigation work who can present information clearly and professionally in both written and verbal forms. You will be highly organised, methodical, and able to maintain excellent attention to detail while working to deadlines and targets. Strong interpersonal skills are essential, along with the ability to communicate effectively with a range of stakeholders. You should also bring proficient IT skills, particularly in Microsoft Office, and a proactive approach to managing your workload. You will be able to demonstrate these essential skills: Experience of undertaking or assisting in litigation matters. Ability to present information in a variety of forms to a high standard, including excellent written and oral communication and interpersonal skills. Highly organised and methodical with excellent attention to detail. Experience of working to deadlines and targets. Excellent IT skills, particularly Microsoft Office. Demonstrates the Guinness Behaviours. Desirable skills: Previous experience of working in a housing association or public sector body. Essential Qualifications: Law Degree or Graduate Diploma in Law or Legal Practice Course or CILEX Level 3 (Associate) or equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. TGPCVL

JOB DESCRIPTION Would you like to join our Estates Team as an Estate Assistant and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player who has experience of cleaning, grounds maintenance and gardening. About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, part-time basis working 12.5 hours per week covering our sites in Colchester and Essex. You will provide a high-quality cleaning service and assist with grounds maintenance and gardening duties, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external spaces well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we are looking for You will ideally be an experienced Estate Assistant with excellent customer service skills and a strong commitment to delivering a high quality cleaning and grounds maintenance service to our residents. You will also be able to demonstrate these skills: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub, and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Able to demonstrate Guinness Behaviours. Knowledge of Health & Safety legislation, including COSHH and PPE. Full UK driving license. PLEASE NOTE : It is essential for the successful applicant to hold a full manual UK driving license. Pro-rata salary is 9,544 per annum. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

JOB DESCRIPTION About the role Would you like to join our Estates Team as an Estates Assistant responsible for cleaning and gardening? We have a new full time, permanent opportunity working 35 hours per week Monday to Friday, covering Basingstoke and the surrounding areas. In this role, you will help us to deliver an excellent estate services for our residents. As a mobile Estate Assistant at Guinness, you will be responsible for providing high quality grounds maintenance and cleaning services across several housing schemes. As you will be interacting with our customers and colleagues, we are looking for someone with good customer service skills and the ability to work both as part of a team and independently. You will be able to demonstrate these essential skills: • Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. • Experience and knowledge of lawn, shrub, and plant care. • Proven experience of achieving high levels of customer satisfaction. • Ability to conduct physical tasks within Health and Safety guidelines. • Able to work effectively within a team. • Ability to use all equipment safely and effectively. • Ability to work effectively without high levels of supervision. • Knowledge of Health and Safety legislation, including COSHH and PPE. • Demonstrates the Guinness Behaviours. Desirable skills: • An understanding of how to use mobile working devices, e.g. tablets. • Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. Desirable qualifications: • NVQ Level 2 or 3 in Horticulture or equivalent. • PA1, PA4b & PA6 NPTC Certificates. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, full-time basis covering our sites in Rochdale and the surrounding area. You will provide a high-quality grounds maintenance, gardening and cleaning service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external spaces well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will be able to demonstrate these essential skills: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub, and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Able to demonstrate Guinness Behaviours. Knowledge of Health & Safety legislation, including COSHH and PPE. Full UK driving license. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

JOB DESCRIPTION About the role Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We are looking for a Repairs Surveyor to join our team covering our locations in Essex. This is a full time, 39 hours per week, permanent role. The overall purpose of the role is to carry out surveys and property inspections, oversee the delivery of subcontracted repairs and ensure repairs are highlighted and completed in accordance with Guinness standards and timeframes. What we are looking for We are seeking someone with strong technical knowledge of building standards, experience in HHSRS assessments, and a solid grasp of responsive, voids and planned repairs. You will be confident managing contractors, working independently, delivering excellent customer service, and communicating clearly. You will be able to demonstrate these essential skills: Excellent level of knowledge of building construction standards, and legislation, and an ability to diagnose and specify remedies to building defects. Experience of undertaking assessments in line with the Housing Health & Safety Rating System. Understanding of responsive repairs, voids works, planned and cyclical repairs requirements. Ability to be proactive and work on own initiative, with limited supervision. Experience of managing contractors. Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face to face or by telephone. Good IT skills and knowledge of Microsoft Office, housing and property management systems. Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records. Demonstrates the Guinness Behaviours. Desirable skills: A good understanding of the context of social housing. Experience in working within a commercially aware environment. Essential Qualifications: Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher. Evidence of continuous professional development. Desirable Qualifications: Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing. RICS (Building Surveying) or MCIOB membership. Please note the advertised salary includes an additional 1000 for roles based in the Home Counties. REEDTGP TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Oldham office. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we are looking for You will not only have experience of managing, leading and developing operational teams, but you will also have up-to-date knowledge of building construction, repairs and safety legislation, with experience in a trade and the associated NVQ/C&G qualifications. You will also be able to demonstrate these essential skills: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable Skills: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Essential Qualifications: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable Qualifications: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. To Apply: If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We have a new opportunity for an Advanced Electrician to join our Responsive Repairs team on a permanent, full-time basis, working 39 hours per week: 8:00 am - 4:30 pm Monday-Thursday & 8:00 am - 3:30 pm on Friday, covering Gloucester and the surrounding areas. About the role Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be a fully qualified and experienced Electrician, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. Essential Skills & Experience: Certificated Electrician qualifications and experience in domestic and commercial electrical works. Proven knowledge and experience in electrical fixed wire testing, installing, and maintaining up to 230v/415v. Ability to correctly complete the relevant certifications, follow agreed procedures and accurately record data and information. Ability to accurately interpret technical data & drawings and instructions. Experience working in a customer-focused environment within agreed performance targets. Ability to carry out physical tasks and lift weights in accordance with health and safety guidelines. Good working knowledge of Health & Safety Practices. Essential Qualifications: IET EAS Recognised core technical competence qualification - C&G 2365 or equivalent IET EAS Recognised Wiring Regulations Qualifications - 18th Edition IET EAS Recognised Initial verification and inspection and testing qualification - C&G 2391-52 or equivalent. You will be asked to provide proof of essential qualifications before the interview. This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment. If you are interested in the vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. The advertised salary includes a Market Job Supplement of 1,000 A basic DBS is required for this role which will be paid for by The Guinness Partnership. TGPCVL REEDTGP

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We are looking for a Multi Skilled Plumber to join our Repairs team on a full-time, permanent basis, covering Leeds, Harrogate, Wakefield and the surrounding areas. About the role You must be a qualified Plumber and show a level of competence in other trades. You must live within 30 miles of Leeds to travel to all locations in a timely manner. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be a fully qualified and experienced Plumber, but you will also have great customer service skills and a willingness to go the extra mile to provide a high-quality service in compliance with relevant procedures and legislation. Essential Skills/Experience: Demonstrable competence within required primary trade. Various multi-trade skills and experience, sufficient to enable the completion of repairs at the first visit (first time fix). Experience of working in a customer-focused environment within agreed performance targets. Proven ability to work methodically, follow agreed procedures, and accurately record data and information. Ability to work with minimal supervision and demonstrate organisational and time management skills. Ability to make decisions and solve problems, seeking any advice required. Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines. Ability to operate safely, having considered any environmental circumstances and possible risks. Demonstrate the Guinness Behaviours. Desirable Skills/Experience: Experience of working within the social housing sector. Essential Qualifications: NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the required trade. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. REEDTGP TGPCVL

JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Manchester for 6 months. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Your time will be primarily split between Auden Court, Manchester and Sweetbriar House, Shaw. The role requires flexibility to travel between local schemes and provide cover when required. For this reason, a full UK driving licence and access to a personal vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Fixed Term Contract for 6 months, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL

JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Cheshire. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Although your main base will be Goddard Court in Crewe, you will also work across our schemes throughout Cheshire. The role requires flexibility to travel between local schemes and provide cover when needed. For this reason, a full UK driving licence and access to your own vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Permanent contract, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance team play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. About the role We are looking for a Plasterer to join the South Coast team to deliver responsive repairs, which will include plastering and general multi-skilled work. The successful candidate will have excellent customer service skills and the drive to make things possible. This vacancy will cover Brighton, Crawley and the surrounding areas. This is a full-time, permanent vacancy, working 39 hours per week. There is a requirement to cover out-of-hours callouts on a rota basis, which offers an additional payment. We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Plasterer, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. The successful candidate will be based near Brighton or Crawley to ensure timely access to our residents' homes. You must have a full UK driving licence, and a basic DBS check is required, which will be paid for by The Guinness Partnership. Key essential requirements of the role You must be able to demonstrate competence within the primary trade and various multi-trade skills and experience in basic plumbing, tiling, carpentry, mould washes/treatment and flooring coverings. Experience of working in a customer-focused environment and ideally within the social housing sector, where you have delivered a great service Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information. Ability to work with minimal supervision, demonstrating organisational and time management skills. Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines. Ability to operate safely, considering any environmental circumstances and possible risks. Essential Qualifications: NVQ Level 2 (City & Guilds) Trade Qualification or equivalent recognised competency in the primary trade. Guinness Property has a great benefits package to reward hard work and commitment to our values, which includes: Hours of work are Monday to Friday, 8:00 am - 4:30 pm on Monday - Thursday & 8:00 am - 3:30 pm on Friday 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service Company vehicle and fuel card for business use Competitive Out-of-hours callout payment Healthcare Cashback Plan Pension Contributions - up to 9% matching contributions 3 x Life Assurance Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice. A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out. If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. TGPCVL

Guinness Property is growing, and we're excited to welcome a Void Property Inspector to our dedicated team. This full-time, permanent role covers Guinness homes across Wiltshire, Swindon, and nearby areas, working 39 hours per week, Monday to Friday. To ensure timely access to all locations, applicants must reside within 25 miles of Wiltshire. What We're Looking For We are a customer-first organisation, where how we work matters just as much as what we do. We're seeking someone who combines technical expertise with a genuine commitment to service excellence. You'll be responsible for conducting thorough property inspections and ensuring our homes meet high standards. To thrive in this role, you'll need: Current knowledge of building construction, repair methods, and safety legislation Familiarity with housing sector best practices and relevant regulations Experience using repairs and voids management systems Strong understanding of Health & Safety requirements Proficiency with Schedule of Rates job specifications Ability to accurately record data using portable devices Deep knowledge of building maintenance and technical operations A full, valid UK driving licence Required Qualifications NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised trade competency What We Offer We value your hard work and dedication. In return, you'll receive: Salary: £36,838 per annum Company van 27 days holiday + bank holidays, with options to buy extra days and increases over time Healthcare cashback plan Pension contributions up to 9% (matched) 3 x Life assurance Employee Assistance Programme - includes counselling, stress support, and advice on tax, fitness, and childcare Access to exclusive discounts on shopping, fashion, tech, travel, and leisure Additional Info A full UK driving licence is essential, as you may be required to drive a company van. All offers are subject to satisfactory licence and onboarding checks. A basic DBS check will be required for this role - covered by The Guinness Partnership. REEDTGP