The Guinness Partnership

JOB DESCRIPTION Our HR Services Team is responsible for delivering a high-quality administration service that supports colleagues throughout their employment journey. The team plays a key role in ensuring HR processes are delivered efficiently, accurately, and in line with legislation, policy, and best practice. About the role We have a new opportunity for an Senior HR Administrator to join our Oldham team on a 12-month fixed term contract. Reporting into the HR Operations Team Manager, you will provide a comprehensive HR administration service, supporting colleagues and managers across the employee lifecycle whilst ensuring compliance with employment legislation and Guinness policies and procedures. As a Senior HR Administrator, you will be the first point of contact for HR-related queries, providing effective and timely support through our Helpdesk. You will act as a key connector within the HR Services Team, ensuring colleagues are signposted to the appropriate teams and services whilst maintaining a positive customer experience. You will undertake a range of end-to-end employee lifecycle administration processes, managing compliance checks, maintaining accurate employee records, and ensuring data is handled securely and confidentially. You will use HR systems to support colleagues and deliver efficient administration processes, while identifying opportunities for continuous improvement. You will also be able to demonstrate the following essential criteria: Experience of undertaking a broad range of administrative tasks. Experience of working within a customer service environment. Experience of working to deadlines and managing competing priorities. Excellent attention to detail and accuracy. Good written and verbal communication skills. Good knowledge of Microsoft Office, including Word, Excel and Outlook. If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION The Guinness Partnership are seeking a mission-driven Independent Living Manager to manage our housing support services across Torbay, Exeter and Tiverton. Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of intensive housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK. Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across Torbay, Exeter and Tiverton. Key responsibilities Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents. Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports. Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required. Stakeholder engagement : You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate. Resident satisfaction : You will be a great relationship builder to ensure our residents receive the best service possible. Planning and prioritising : No two days are ever the same, and you will have a busy schedule, so good time management is essential. Essential criteria A full UK driving licence and access to your own vehicle. Demonstrates a sensitive and supportive approach to vulnerable people. Ability to work successfully with a diverse range of customers and partner agencies. Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible. Good communication skills, including interpersonal, written and computer literacy. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. Please apply with a CV and a covering letter detailing how you meet the essential criteria. Interviews will take place in person at our Exeter office during the week commencing 14th September. Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership. TGPCVL

JOB DESCRIPTION About the role We have an exciting opportunity for an experienced Concierge to join our team at India House, Manchester (M1 6LG) on a 6-month fixed-term contract. Reporting to the Estates Services Manager, you will help maintain a clean, safe, and secure living environment for the residents at India House. Key duties of this role include access control, CCTV monitoring, and communal cleaning to support the day-to-day operation of the building. Our concierge team members work shifts ensuring we are there for our residents 24 hours a day, 7 days a week. You will be covering a combination of day shifts (8.30AM - 8.30PM) and night shifts (8.30PM - 8.30AM) on a rota basis. What we are looking for A confident and professional communicator who can provide excellent customer service to -residents and visitors and handle feedback and concerns in a positive and proactive manner. You will also be able to demonstrate these skills: Essential: Previous Concierge experience in a residential setting. Excellent time management. Good team working skills and flexible approach to work. Good level of IT skills and knowledge of CCTV operation. Direct experience of working with customers and dealing with customer feedback in a service delivery environment. Strong understanding of the importance of health and safety compliance. Good oral and written communication. Desirable : Experience of using Dwellant (concierge software). Previous experience of operating CCTV, including compliance with the Information Commissioner s CCTV Code of Practice. Contractor management and experience in the delivery of estate cleaning, caretaking and maintenance services. Experience of Health and Safety legislation and best practice in the delivery of estate services. If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership play a crucial role in safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for a Customer Liaison Officer to join us on a permanent basis. This is a field-based role requiring regular travel across your designated area, covering Southwold and Wigan House. As a visible presence within our neighbourhoods, you will be the face of Guinness, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents. You will also be able to demonstrate the following essential criteria: Excellent customer service skills, with strong communication and relationship-building abilities. The capability to plan and manage your workload effectively without high levels of supervision. Confidence using mobile technology to work 'on the go'. Strong resource and time-management skills, with the ability to prioritise and deliver value for money. Experience working in an environment of legislative and organisational change. Proven problem-solving and decision-making skills. Resilience when handling challenging situations and delivering sustainable outcomes. Experience in analysing data and drawing informed conclusions. Desirable criteria: Experience of working in the housing or property sector To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would really like to hear from you, create your application today by uploading your CV and cover letter detailing how you meet the essential criteria. Role profile: (url removed) TGPCVL REEDTGP

JOB DESCRIPTION About the role Join us at a pivotal moment in our transformation journey. We have a new opportunity for a Business Change Manager to join our Business Readiness team and play a key role in delivering meaningful change across The Guinness Partnership. As we bring our ambitious 2030 Strategy to life, we're investing in improving our repairs offering through changes to our service delivery model and rollout of new technologies. Our aim is to improve colleague and resident experiences, modernising our technology landscape, expanding CRM capabilities across resident facing services and unlocking the potential of digital and AI-enabled ways of working. Our change portfolio is broad, exciting, and central to delivering our strategic ambitions. In this role, you will have the opportunity to shape how change is successfully adopted across the organisation. Working on high-profile projects and programmes, you will lead the development and delivery of effective change management strategies that help colleagues embrace new ways of working, embed lasting improvements, and realise the full benefits of change. You will work closely with leaders, project teams, and stakeholders across Guinness, influencing decisions and ensuring people remain at the heart of every transformation initiative. This is a full-time, permanent role (35 hours per week) based at our Oldham office . We offer a hybrid working model , combining office-based working with the flexibility of working from home. What we are looking for Are you passionate about helping people navigate change and ensuring transformation delivers lasting impact? We're looking for a highly skilled Business Change Manager who thrives in dynamic, delivery-focused environments and has a proven track record of leading change and business readiness activities across complex projects and programmes. You will bring expertise in change management methodologies and best practice, with experience supporting both traditional and iterative delivery approaches and will be confident leading change initiatives involving people, processes, and technology, ensuring transitions are smooth, adoption is successful, and benefits are realised. Just as important, you will be an exceptional communicator and relationship builder and be comfortable engaging with stakeholders at all levels, influencing decisions, challenging constructively, and building the commitment needed to make change stick. If you are excited by the opportunity to help shape the future of Guinness, drive adoption of transformational change, and make a real difference to the experiences of our colleagues and residents, we'd love to hear from you. If you are interested in finding out more about the key responsibilities of the role and to ensure you meet the essential criteria, please review the role profile. TGPCVL

JOB DESCRIPTION The Estates Team play a key role in delivering a great resident experience. They work hard to provide high-quality estate services, covering mainly gardening and grounds maintenance. We have an opportunity for an Estate Assistant to join our dedicated team, working across Aylesbury and surrounding areas on a full-time, permanent basis. In this role, you will carry out high-quality gardening, grounds maintenance, and the cleaning of internal communal areas. You will ensure all work meets the agreed standards, helping to keep our outdoor spaces tidy, welcoming and well cared for. As the on-site representative for Guinness, you will build positive relationships with residents, colleagues, and contractors. You will also report responsive repairs, fly-tipping, graffiti, and any safeguarding concerns to help us maintain safe, attractive communities. What we are looking for We are a resident-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant or Ground Maintenance Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Knowledge of Health & Safety legislation, Including COSHH and PPE. If this sounds like the role you are looking for, we would like to hear from you. TGPCVL

JOB DESCRIPTION About the role The Guinness Partnership are looking to hire a Group Tax Manager on a full-time, permanent contract, based in either our London or Oldham office. We currently offer hybrid working, blending office days with days working from home. What we are looking for We are looking for a Tax Manager with experience gained in either industry or practice, with technical knowledge of UK tax legislation, compliance requirements and the ability to stay up to date with regulatory changes. You will have experience of analysing, communicating and preparing tax returns, in some instances working with external advisors to coordinate and manage information requests. Returns will consist of VAT (including partial exemption), CIS and Corporation Tax, Excellent attention to detail, reconciliation skills and outstanding communication will be key for this role. You will be able to demonstrate these essential skills: Experience of tax either in industry or practice, with strong technical knowledge of UK tax legislation and compliance requirements and ability to keep track of changes. Understanding, analysing and communicating matters pertaining to Corporation Tax, CIS or VAT (specifically partial exemption) and the return processes. Implementing process improvements and enhancing internal controls. Experience of working with external advisors and supporting the co-ordination, communication and cataloguing of requests. Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines. A proactive and solutions-oriented approach to problem-solving. Experience in reconciliation. Excellent oral and written communications. Excellent knowledge of Microsoft Office. Proven customer service experience. Demonstrates the Guinness Behaviours. Demonstrates the Guinness Leadership and Management Standard. Desirable skills: Proven experience of leading on the preparation of financial statements for audit and the application of accounting standards. Knowledge of Oracle Financials. Relevant experience within the social housing sector. Essential qualifications: CCAB or CIMA qualification. Desirable qualifications: Tax qualification. Please note, the advertised salary includes a 6,000 London Job Supplement that you will only receive if based at our Euston Road office. If you re interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. TGPCVL

JOB DESCRIPTION Our Extra Care schemes support older people living in their own homes by providing a warm and friendly housing management service. We have a permanent, full-time opportunity for a Housing Assistant at our Extra Care Scheme in Ruislip. About the role Reporting into the Extra Care Scheme Manager, you will play a key role in delivering a safe, welcoming and high-quality living environment for our residents. Acting as a first point of contact, you will provide advice and support on tenancy management, repairs and rent enquiries, ensuring residents receive excellent customer service and are connected with the right specialist teams when needed. You will build positive relationships with residents, respond to concerns and complaints in a timely manner, and work collaboratively with colleagues, contractors and external partners to ensure resident issues are resolved effectively. You will also help maintain a safe and compliant scheme by carrying out routine health and safety checks, supporting safeguarding procedures and completing relevant incident reporting. Through proactive communication and a resident-focused approach, you will contribute to creating a supportive community where residents feel safe, valued and well informed. You will also be able to demonstrate these essential skills: Experience of working with customers and acting on their feedback to continuously improve service quality and outcomes. Strong team player with the ability to build positive working relationships. Demonstrates a commitment to high standards, with a focus on performance and excellence. Positive, proactive, and enthusiastic approach, with the ability to use initiative and adapt to changing priorities. Good level of IT skills and working knowledge of standard business systems. Good oral and written communication skills. Good administration and organisational skills. Basic understanding of Health & Safety requirements & best practice. If this sounds like the role you have been looking for, we would like to hear from you, apply today. To find out more about the key responsibilities of this position and to ensure you meet the essential criteria, please review the role profile. TGPCVL

Guinness Property is growing, and we're excited to welcome a Void Property Inspector to our dedicated team. This full-time, permanent role covers Guinness homes across Wiltshire, Swindon, and nearby areas, working 39 hours per week, Monday to Friday. To ensure timely access to all locations, applicants must reside within 25 miles of Wiltshire. What We're Looking For We are a customer-first organisation, where how we work matters just as much as what we do. We're seeking someone who combines technical expertise with a genuine commitment to service excellence. You'll be responsible for conducting thorough property inspections and ensuring our homes meet high standards. To thrive in this role, you'll need: Current knowledge of building construction, repair methods, and safety legislation Familiarity with housing sector best practices and relevant regulations Experience using repairs and voids management systems Strong understanding of Health & Safety requirements Proficiency with Schedule of Rates job specifications Ability to accurately record data using portable devices Deep knowledge of building maintenance and technical operations A full, valid UK driving licence Required Qualifications NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised trade competency What We Offer We value your hard work and dedication. In return, you'll receive: Salary: £36,838 per annum Company van 27 days holiday + bank holidays, with options to buy extra days and increases over time Healthcare cashback plan Pension contributions up to 9% (matched) 3 x Life assurance Employee Assistance Programme - includes counselling, stress support, and advice on tax, fitness, and childcare Access to exclusive discounts on shopping, fashion, tech, travel, and leisure Additional Info A full UK driving licence is essential, as you may be required to drive a company van. All offers are subject to satisfactory licence and onboarding checks. A basic DBS check will be required for this role - covered by The Guinness Partnership. REEDTGP