The Guinness Partnership

JOB DESCRIPTION About the role We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis. You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents. You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. Based from our London office - 350 Euston Road, NW13AX this role covers the Lambeth, Southwark and Croydon areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car, as you will be predominantly mobile within your operating area. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional but also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture. Experience in delivering exceptional service to a diverse range of customers through others. Experience in managing and prioritising resources effectively to meet demand. Experience in managing and coaching performance and getting the best out of individuals and teams. Ability to analyse data and draw conclusions to improve performance. Excellent written, oral and interpersonal communication skills. Ability to present information concisely to senior managers and other stakeholders, to support and influence decision-making. Proven budget management skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile. REEDTGP TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We have a new opportunity for an Advanced Electrician to join our Responsive Repairs team on a permanent, full-time basis, working 39 hours per week: 8:00 am - 4:30 pm Monday-Thursday & 8:00 am - 3:30 pm on Friday, covering the West London region, specifically Kensington & Chelsea and the surrounding areas. About the role Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents' homes are safe and maintained to a high standard. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be a fully qualified and experienced Electrician, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. Essential Skills & Experience: Certificated Electrician qualifications and demonstrated experience in domestic and commercial electrical works. Proven knowledge and experience in electrical fixed wire testing, installing, and maintaining up to 230v/415v. Ability to correctly complete the relevant certifications, follow agreed procedures and accurately record data and information. Ability to accurately interpret technical data & drawings and instructions. Experience working in a customer-focused environment within agreed performance targets. Ability to carry out physical tasks and lift weights in accordance with health and safety guidelines. Good working knowledge of Health & Safety Practices. Essential Qualifications: IET EAS Recognised core technical competence qualification - C&G 2365 or equivalent IET EAS Recognised Wiring Regulations Qualifications - 18th Edition IET EAS Recognised Initial verification and inspection and testing qualification - C&G 2391-52 or equivalent. You will be asked to provide proof of essential qualifications before the interview. This is a full-time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment. If you are interested in the vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. The advertised salary includes a Local Job Supplement of 4000 A basic DBS is required for this role which will be paid for by The Guinness Partnership. TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We have a new opportunity for a Multi-Skilled Joiner to join our Responsive Repairs Team covering our homes in South and West Manchester on a full-time, permanent contract. About the role You must be a qualified Joiner and show a level of competence in other trades. You must live within South or West Manchester, ideally no further than fifteen miles of either location, to be able to reach all the locations in a timely manner. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will be a fully qualified and experienced Joiner, and you will have great customer service skills and a willingness to go the extra mile to provide a high-quality service in compliance with relevant procedures and legislation. Essential Skills/Experience: Demonstrable competence within the required primary trade. Various multi-trade skills and experience, sufficient to enable the completion of repairs at the first visit (first time fix). Experience of working in a customer-focused environment within agreed performance targets. Proven ability to work methodically, follow agreed procedures, and accurately record data and information. Ability to work with minimal supervision and demonstrate organisational and time management skills. Ability to make decisions and solve problems, seeking any advice required. Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines. Ability to operate safely, having considered any environmental circumstances and possible risks. Demonstrate the Guinness Behaviours. Desirable Skills/Experience: Experience of working within the social housing sector. Essential Qualifications: NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the required trade. This is a full-time, permanent vacancy, working 39 hours per week, with a requirement to cover out-of-hours callout on a rota basis, which offers an additional payment. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. REEDTGP TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance team play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. About the role We are looking for a Joiner to join the South West Complex Repairs team to deliver responsive repairs, which will include joinery & carpentry and general multi-skilled work. The successful candidate will have excellent customer service skills and the drive to make things possible. This vacancy will cover Swindon and the surrounding areas. This is a full-time, permanent vacancy, working 39 hours per week. There is a requirement to cover out-of-hours callouts on a rota basis, which offers an additional payment. We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced joiner, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. The successful candidate will be based near Swindon to ensure timely access to our customer locations. You must have a full UK driving licence, and a basic DBS check is required, which will be paid for by The Guinness Partnership. Key essential requirements of the role You must be able to demonstrate competence within the primary trade and various multi-trade skills and experience in basic plumbing, tiling, plastering, mould washes/treatment and flooring coverings. Experience of working in a customer-focused environment and ideally within the social housing sector, where you have delivered a great service Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information. Ability to work with minimal supervision, demonstrating organisational and time management skills. Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines. Ability to operate safely, considering any environmental circumstances and possible risks. Essential Qualifications: NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the primary trade. Guinness Property has a great benefits package to reward hard work and commitment to our values, which includes: Hours of work are Monday to Friday, 8:00 am - 4:30 pm on Monday - Thursday & 8:00 am - 3:30 pm on Friday 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service Company vehicle and fuel card for business use Competitive Out-of-hours callout payment Healthcare Cashback Plan Pension Contributions - up to 9% matching contributions 3 x Life Assurance Employee Assistance Programme, which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice. A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out. If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. TGPCVL

JOB DESCRIPTION About Us The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide. Of our 70,000 homes , more than 70% are let at a social or affordable rent, while around 10,000 are owned or part-owned by the people who live in them. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. About the role We have an exciting opportunity for a Senior Finance Partner to join the Guinness Team. This is a 12 month fixed term, full-time vacancy based in our Oldham, Bower House office. We are currently working to a hybrid working style. The overall purpose of the role is to provide professional financial expertise, insight and support across Guinness with accurate and timely financial performance information and analysis, to enable delivery of Guinness s business plan. Promote effective financial management and informed business decision making. What we re looking for We know that how we do things is just as important as what we do, so you ll not only be highly self-motivated with the rigour to pursue goals, but you ll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. You ll be able to demonstrate: Essential: Proven experience of working in a business facing or partnering finance role in a complex organisation. Proven experience of preparing management accounts, budgets, forecasts and internal financial reports. Experience of reviewing and analysing financial information and reporting on results. Excellent attention to detail with an ability to understand wider picture, prioritise and manage a varied workload to meet agreed deadlines. Excellent analytical skills and the ability to link financial performance and management information. Strong stakeholder management skills including the ability to challenge, engage, influence and add value at all levels. Excellent oral and written communications and the ability to present effectively to varying levels in an organisation. Excellent knowledge of Microsoft Office, in particular Excel. Experience of using financial systems to a high level, ideally Oracle or an equivalent. Demonstrates the Guinness Behaviours. Demonstrates the Guinness Leadership and Management Standard Desirable: Experience of developing finance system reporting. Experience of project management or project/capital finance. Experience of Group performance reporting. Experience of partnering in the housing and/or care sectors. Essential Qualifications CCAB or CIMA qualified. If you re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

Would you like to join our Estates Team as an Estate Assistant and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player who has experience of grounds maintenance, gardening and cleaning. About the Role We have an opportunity for an Estate Assistant to join our team on a permanent, full-time basis covering our sites in Stockport and the surrounding area. You will provide a high-quality grounds maintenance, gardening and cleaning service, ensuring compliance with agreed standards, specifications, and timescales. This will include cleaning internal communal areas and keeping external spaces well maintained. You will represent Guinness on site, fostering positive working relationships working with customers, contractors, and colleagues to provide access, report any responsive repairs, fly tipping, graffiti, and safeguarding alerts. What we're looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Estate Assistant, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate the below essential skills: Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. Experience and knowledge of lawn, shrub, and plant care. Proven experience of achieving high levels of customer satisfaction. Ability to carry out physical tasks within Health & Safety guidelines. Ability to work effectively within a team and without high levels of supervision. Able to demonstrate Guinness Behaviours. Knowledge of Health & Safety legislation, including COSHH and PPE. Full UK driving license. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP

JOB DESCRIPTION Our Planned Investment Delivery teams deliver a cyclical programme of improvements that enhance the quality and safety of our residents homes. We are now looking for a Project Delivery Manager to join the South West team. This is a key role where you will lead delivery across a varied portfolio, working closely with contractors, consultants, and internal teams to ensure works are delivered safely, on time, and to a high standard. This is a flexible role with a strong site presence. Your time will be split between attending site, engaging with stakeholders across the region and some working from home. What you will be doing You will act as the client lead across your projects. You will take ownership of delivery, challenge performance, and ensure consistency across the programme. Your focus will be: Leading delivery of planned works, building safety, and compliance projects across your region Managing contractors and consultants under long-term partnering contracts Driving performance against programme, cost, quality, and safety expectations Ensuring full compliance with CDM 2015 and all relevant legislation/regulations Managing budgets, forecasts, valuations, and final accounts Leading project meetings including pre-start, progress, and close-out Acting as the key point of contact for residents and ensuring strong customer engagement Working closely with Asset Strategy to shape future investment programmes Maintaining accurate records and ensuring clear reporting across all systems You will play a key role in ensuring our homes are safe, compliant, and fit for the future. What we are looking for We are looking for someone who is ready to lead, take ownership, and build strong relationships across teams and partners. You will bring: Strong experience delivering planned project works A solid understanding of construction and CDM 2015 requirements Proven experience managing contractors and driving performance in a commercial environment Strong project management skills with the ability to manage multiple projects at pace Confidence in managing budgets, forecasts, and financial performance Experience engaging with residents and delivering a high standard of customer service Clear and confident communication skills Essential Qualifications • Educated to Level 5 (HND) or higher in Building, Construction, surveying, or equivalent. Why join us This is an opportunity to take a leading role in delivering a significant regional programme at the start of 15 year partnering contract. You will have real influence over how projects are delivered and how we improve our homes for residents. You will be part of a team that values collaboration, accountability, and strong delivery. To find out more about the key responsibilities and to view the essential and desirable criteria, please review the role profile. Please apply with a CV and covering letter, detailing how you meet the essential criteria. TGPCVL

JOB DESCRIPTION We are looking for a Multi Skilled Plasterer to join our South West team in Cornwall to support with the delivery of responsive repairs, which will also include general multi-skilled work, including Joinery. This is a full-time, permanent vacancy, working 39 hours per week. There is a requirement to cover out-of-hours callouts on a rota basis, which offers an additional payment. We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Plasterer but also be confident in Joinery, you will also have great customer service skills and a willingness to go the extra mile to get the job done. The successful candidate will be based in Cornwall to ensure timely access to our customer locations. You must have a full UK driving licence, and a basic DBS check is required, which will be paid for by The Guinness Partnership. Key essential requirements of the role You must be able to demonstrate competence within the at least one of the trades mentioned and the ability to carry out various multi-trade skills and experience in basic plumbing, tiling, joinery, groundwork, mould washes/treatment and flooring coverings. Experience of working in a customer-focused environment and ideally within the social housing sector, where you have delivered a great service Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information. Ability to work with minimal supervision, demonstrating organisational and time management skills. Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines. Ability to operate safely, considering any environmental circumstances and possible risks. Essential Qualifications: NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the primary trade. If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria REEDTGP TGPCVL

JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Oldham office. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we are looking for You will not only have experience of managing, leading and developing operational teams, but you will also have up-to-date knowledge of building construction, repairs and safety legislation, with experience in a trade and the associated NVQ/C&G qualifications. You will also be able to demonstrate these essential skills: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable Skills: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Essential Qualifications: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable Qualifications: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. To Apply: If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL

JOB DESCRIPTION Would you like to become part of our Estates Team as an Estate Assistant, helping us deliver an excellent service to our residents? We are seeking a customer-focused team player with experience in grounds maintenance, gardening, and cleaning. This is a permanent, full-time opportunity, covering our sites in Crawley and the surrounding areas. You will be responsible for delivering a consistently high standard of grounds maintenance, gardening, and cleaning services, ensuring work is completed in line with agreed standards, specifications, and timescales. This will include the cleaning of internal communal areas as well as maintaining external spaces to ensure they remain safe, tidy, and well presented. Acting as a representative of Guinness on site, you will work closely with customers, contractors, and colleagues to develop positive working relationships. You will support the smooth running of our estates by providing access where required and reporting responsive repairs, fly-tipping, graffiti, and any safeguarding concerns. A full UK manual driving licence is required for this role. What We re Looking For As a customer-focused organisation, we place equal importance on how we deliver our services as we do on the services themselves. We are seeking an experienced Estate Assistant who combines practical skills with excellent customer service and a genuine commitment to going the extra mile for residents. You will be able to demonstrate the following essential skills and experience: Proven professional experience delivering grounds maintenance across a range of sites and garden environments Knowledge and experience of lawn care, shrub maintenance, and plant care Evidence of achieving high levels of customer satisfaction Ability to undertake physical work in accordance with Health & Safety requirements Capability to work effectively as part of a team and independently with minimal supervision Ability to demonstrate the Guinness Behaviours Knowledge of Health & Safety legislation, including COSHH and the use of PPE A full UK driving licence If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile TGPCVL

JOB DESCRIPTION About the role Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. We are looking for a Repairs Surveyor to join our team covering our locations in Essex. This is a full time, 39 hours per week, permanent role. The overall purpose of the role is to carry out surveys and property inspections, oversee the delivery of subcontracted repairs and ensure repairs are highlighted and completed in accordance with Guinness standards and timeframes. What we are looking for We are seeking someone with strong technical knowledge of building standards, experience in HHSRS assessments, and a solid grasp of responsive, voids and planned repairs. You will be confident managing contractors, working independently, delivering excellent customer service, and communicating clearly. You will be able to demonstrate these essential skills: Excellent level of knowledge of building construction standards, and legislation, and an ability to diagnose and specify remedies to building defects. Experience of undertaking assessments in line with the Housing Health & Safety Rating System. Understanding of responsive repairs, voids works, planned and cyclical repairs requirements. Ability to be proactive and work on own initiative, with limited supervision. Experience of managing contractors. Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face to face or by telephone. Good IT skills and knowledge of Microsoft Office, housing and property management systems. Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records. Demonstrates the Guinness Behaviours. Desirable skills: A good understanding of the context of social housing. Experience in working within a commercially aware environment. Essential Qualifications: Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher. Evidence of continuous professional development. Desirable Qualifications: Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing. RICS (Building Surveying) or MCIOB membership. Please note the advertised salary includes an additional 1000 for roles based in the Home Counties. REEDTGP TGPCVL

JOB DESCRIPTION Would you like to become part of our Estates Team as an Estate Assistant , helping us deliver an excellent service to our residents? We re seeking a customer-focused team player with experience in grounds maintenance, gardening, and cleaning. This is a new opportunity join our team on a permanent, full-time basis, covering our sites in Basingstoke and the surrounding areas. In this role, you will deliver a high standard of grounds maintenance, gardening, and cleaning services, ensuring all work is completed in line with agreed standards, specifications, and timescales. Your responsibilities will include cleaning internal communal areas and maintaining external spaces to a high standard. As the on-site representative of Guinness, you will build and maintain positive working relationships with customers, contractors, and colleagues. You will also support effective estate management by providing access, reporting responsive repairs, and raising concerns such as fly-tipping, graffiti, and safeguarding alerts. What we are looking for As a customer-focused organisation, we believe that how services are delivered is just as important as the services themselves. We are seeking an experienced Estate Assistant with strong customer service skills and a proactive approach, including a willingness to go above and beyond for residents. You will be able to demonstrate the following essential skills and experience: Proven professional experience delivering grounds maintenance across a range of sites and garden types Experience and knowledge of lawn care, shrubs, and plant maintenance A track record of achieving high levels of customer satisfaction Ability to carry out physical tasks in line with Health & Safety requirements Ability to work effectively both as part of a team and independently with minimal supervision Ability to demonstrate the Guinness Behaviours Knowledge of Health & Safety legislation, including COSHH and PPE A full UK driving licence If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile TGPCVL

Guinness Property is growing, and we're excited to welcome a Void Property Inspector to our dedicated team. This full-time, permanent role covers Guinness homes across Wiltshire, Swindon, and nearby areas, working 39 hours per week, Monday to Friday. To ensure timely access to all locations, applicants must reside within 25 miles of Wiltshire. What We're Looking For We are a customer-first organisation, where how we work matters just as much as what we do. We're seeking someone who combines technical expertise with a genuine commitment to service excellence. You'll be responsible for conducting thorough property inspections and ensuring our homes meet high standards. To thrive in this role, you'll need: Current knowledge of building construction, repair methods, and safety legislation Familiarity with housing sector best practices and relevant regulations Experience using repairs and voids management systems Strong understanding of Health & Safety requirements Proficiency with Schedule of Rates job specifications Ability to accurately record data using portable devices Deep knowledge of building maintenance and technical operations A full, valid UK driving licence Required Qualifications NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised trade competency What We Offer We value your hard work and dedication. In return, you'll receive: Salary: £36,838 per annum Company van 27 days holiday + bank holidays, with options to buy extra days and increases over time Healthcare cashback plan Pension contributions up to 9% (matched) 3 x Life assurance Employee Assistance Programme - includes counselling, stress support, and advice on tax, fitness, and childcare Access to exclusive discounts on shopping, fashion, tech, travel, and leisure Additional Info A full UK driving licence is essential, as you may be required to drive a company van. All offers are subject to satisfactory licence and onboarding checks. A basic DBS check will be required for this role - covered by The Guinness Partnership. REEDTGP