The Guinness Partnership

JOB DESCRIPTION Our Independent Living teams support older people living in their own homes by providing a friendly housing management service. We are excited to offer a new opportunity for an Independent Living Advisor to join our team in Devon. This is a full-time permanent role working 35 hours per week. It would be ideal for someone passionate about supporting older adults to maintain their independence and wellbeing. Reporting to the Independent Living Manager, you will provide housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with residents, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. You will primarily cover Exeter schemes; however, flexibility is essential as you will be required to provide cover in schemes in Mid-Devon, West-Devon and Teignbridge when needed. A full UK driving licence and access to your own vehicle is essential. Expenses are paid for business miles (45 pence per mile). What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle To find out more, please review the role profile to view all the key responsibilities. Job profile: (url removed) This position will require a basic DBS check, which will be paid for by The Guinness Partnership. Please apply with a CV and covering letter, letting us know how you meet the essential criteria. REEDTGP TGPCVL

JOB DESCRIPTION Our Extra Care schemes support older people living in their own homes by providing a warm and friendly housing management service. We have a permanent opportunity for an Extra Care Scheme Manager to join our team in Castle Ham Lodge, Okehampton, working 35 hours per week, Monday to Friday. As an Extra Care Scheme Manager, you will be responsible for delivering an effective housing management service to residents. You will provide high-quality, person-centred housing support that enhances residents quality of life, promotes independence and sustains a vibrant, safe, and inclusive community. You will manage all day-to-day operations of the scheme, including the overall Health and Safety, line management of scheme staff, oversight of tenancy and leasehold matters, and maintenance of professional standards of service delivery. Working closely with residents, internal teams, Social Services, the on-site Care Team, and external agencies, you will ensure that residents receive appropriate support, have choice and control, and live in an environment that meets their physical, mental, and emotional needs. Travel will be required as a part of this role, so you will need a full UK driving licence and access to your own car. Skills and experience Essential A sensitive and supportive approach to vulnerable residents, maintaining dignity and self-respect at all times. Experience managing a service that provides care and support to older people, with a focus on service improvement and consultation with residents. Experience managing budgets and understanding commercial data. Knowledge of welfare benefits and experience handling harassment and nuisance. Ability to work independently, make decisions within established systems and policies, and use digital technology confidently. Strong verbal and written communication skills, with the ability to produce clear reports. Understanding of current issues relating to social housing, care for older people, and the ageing process, with empathy for residents needs and appropriate use of manual handling techniques. Desirable Housing management experience. Experience managing specialist rented housing. Knowledge of basic maintenance and related matters, and experience managing Health and Safety in a residential environment. Please apply with a CV and personal statement, providing examples of how your skills and experience meet the essential criteria detailed in the role profile. Interviews will be held on Microsoft Teams, week commencing the 6 th July. TGPCVL

JOB DESCRIPTION About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Oldham office. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we are looking for You will not only have experience of managing, leading and developing operational teams, along with up-to-date knowledge of building construction, social housing repairs and safety legislation. You will also bring hands-on experience in a trade, supported by the relevant NVQ or City & Guilds qualifications. You will also be able to demonstrate these essential skills: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable Skills: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Essential Qualifications: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable Qualifications: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION The Guinness Partnership is expanding the Housing team and is recruiting adesk-based Housing Officer to join the team in Milton Keynes on a 12-month fixed-term contract.We appreciate that flexibility is important, and so we operate a hybrid working model. You will work in the office for 3 days, with the flexibility to work remotely 2 days per week. As a Housing Officer, you will deliver the Housing Service in the Guinness Great Service style, for general needs, shared owners and leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents. The role supports and coordinates an accessible, visible, and proactive Housing Management service. Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards. What we are looking for We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will ideally be an experienced housing professional, with great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in housing management within a registered provider of social housing Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and concluding with the Ability to work with IT systems. Strong administrative skills, with close attention to detail Essential qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher CIH Level 3 or working towards To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would like to hear from you. Create your application today! Interviews will be conducted via Teams during the week commencing 6th July, with a task to be completed in advance. TGPCVL

JOB DESCRIPTION The Guinness Partnership are seeking a mission-driven Independent Living Manager to manage our housing support services across Manchester and Cheshire. Reporting to the Head of Independent Living, you will be responsible for overseeing and monitoring the delivery of intensive housing management services for older people, whilst managing a team of Independent Living Advisors working on site. You will be part of a team with other Independent Living Managers who fulfil the same role in locations across the UK. Flexibility is key, as we require someone comfortable with agile working, able to travel between various schemes across the North West. Key responsibilities Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high-quality, responsive and person-centred service that meets the needs of our residents. Performance & reporting: You will monitor the service against key performance indicators & produce monthly written progress reports. Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required. Stakeholder engagement : You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate. Resident satisfaction : You will be a great relationship builder to ensure our residents receive the best service possible. Planning and prioritising : No two days are ever the same, and you will have a busy schedule, so good time management is essential. Essential criteria A full UK driving licence and access to your own vehicle. Demonstrates a sensitive and supportive approach to vulnerable people. Ability to work successfully with a diverse range of customers and partner agencies. Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible. Good communication skills, including interpersonal, written and computer literacy. If you re interested in joining us and would like to apply for this role, please review the role profile to view the key responsibilities and to ensure you meet the essential criteria. Interviews will take place in person at our Oldham office during the week commencing 6th July. Please note: This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL

JOB DESCRIPTION About Us Guinness Property provides repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our residents homes are safe and maintained to a high standard. About the role We are looking for an Advanced Electrician to join our London team, delivering responsive repairs. This is a permanent role, working 39 hours per week. The role includes participation in an out-of-hours callout rota, which comes with an additional payment. To ensure timely access to our residents, the successful candidate must live near the Croydon / Southwark area. A full UK driving licence is essential. A basic DBS check is required, which will be paid for by The Guinness Partnership. Essential requirements of the role Certificated Electrician qualifications and demonstrated experience in domestic and commercial electrical works. Proven knowledge and experience in electrical fixed wire testing, installing, and maintaining up to 230v/415v. Ability to correctly complete the relevant certifications, follow agreed procedures and accurately record data and information. Ability to accurately interpret technical data & drawings and instructions. Experience working in a customer-focused environment within agreed performance targets. Ability to carry out physical tasks and lift weights in accordance with health and safety guidelines. Good working knowledge of Health & Safety Practices. Essential Qualifications: IET EAS Recognised core technical competence qualification - C&G 2365 or equivalent IET EAS Recognised Wiring Regulations Qualifications - 18th Edition IET EAS Recognised Initial verification and inspection and testing qualification - C&G 2391-52 or equivalent. You will be asked to provide proof of essential qualifications before the interview. If you are interested in the vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. The advertised salary includes a Local Job Supplement of 4000 TGPCVL

JOB DESCRIPTION About the role The Customer Accounts department at The Guinness Partnership are looking for a Rent & Service Charge Officer to join their team. You will be responsible for ensuring that charges are raised, and are billed accurately in line with policies and procedures, whilst achieving statutory deadlines. This is a full-time, 35 hours per week, permanent role based out of our Oldham office. We currently offer hybrid working, blending office days with working from home. What we are looking for We are seeking a candidate with experience in delivering excellent customer service and managing rent and service charge processes with accuracy and reliability. Strong attention to detail, coupled with the ability to prioritise and manage a varied workload to meet agreed deadlines is essential. The role requires clear and effective oral and written communication skills, along with a confident working knowledge of Microsoft Office applications. You will be able to demonstrate these essential skills : • Proven experience of providing excellent customer service. • Proven experience of setting and reconciling rent and service charges. • Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines. • Good oral and written communications. • Good knowledge of Microsoft Office. • Demonstrates the Guinness Behaviours. Desirable skills: • Experience of arrears prevention and collection. • Knowledge of income and expenditure accounts. • Experience of using Oracle Financial, MRI Qube Service or NEC or equivalent systems. Essential qualifications: • Level 2 (C+ or 9-4 GCSE or equivalent) English and Maths. If you are interested in finding out more about the key responsibilities of the role andr to ensure you meet the essential criteria, please review the role attached profile. TGPCVL

JOB DESCRIPTION About the role Would you like to join our Estates Team as an Estates Assistant responsible for cleaning and gardening? We have a new full time, permanent opportunity working 35 hours per week Monday to Friday, covering Basingstoke and the surrounding areas. In this role, you will help us to deliver an excellent estate services for our residents. As a mobile Estate Assistant at Guinness, you will be responsible for providing high quality grounds maintenance and cleaning services across several housing schemes. As you will be interacting with our customers and colleagues, we are looking for someone with good customer service skills and the ability to work both as part of a team and independently. You will be able to demonstrate these essential skills: • Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. • Experience and knowledge of lawn, shrub, and plant care. • Proven experience of achieving high levels of customer satisfaction. • Ability to conduct physical tasks within Health and Safety guidelines. • Able to work effectively within a team. • Ability to use all equipment safely and effectively. • Ability to work effectively without high levels of supervision. • Knowledge of Health and Safety legislation, including COSHH and PPE. • Demonstrates the Guinness Behaviours. Desirable skills: • An understanding of how to use mobile working devices, e.g. tablets. • Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. Desirable qualifications: • NVQ Level 2 or 3 in Horticulture or equivalent. • PA1, PA4b & PA6 NPTC Certificates. You will need to have a full UK driving licence to be considered for this role. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

JOB DESCRIPTION The Guinness Partnership is looking for an Anti-Social Behaviour & Legal Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, 12-month fixed term contract basis. We currently operate a hybrid working pattern where you will work 3 days per week in the office and 2 days remotely. About the role You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating, and taking action against any tenancy fraud. You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives. What we re looking for We are looking for a highly self-motivated individual with excellent customer service and case management skills. You will also be able to demonstrate these essential skills: Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Good attention to detail. Excellent oral and written communications. Good knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable Proven experience of building relationships with external agencies. Experience of working in the housing or property sector. Strong knowledge of regulatory legislation for social housing. Essential Qualifications Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

One of the most significant roles in affordable housing, the Chair of The Guinness Partnership (Guinness) leads the Board of one of the largest housing providers in the country. Founded in 1890, we have stayed true to our purpose - to improve people's lives and create possibilities for them - for over 135 years. Today Guinness manages over 70,000 homes for 160,000 residents across England, with a turnover of over £500m and a team of almost 2,500 people. The Regulator of Social Housing recently awarded us its highest possible ratings for both governance and consumer standards. As our current Chair Chris Wilson prepares to step down in March 2027, we are looking for the right person to lead our Board into a new chapter. That chapter will be defined by Guinness 2030, our ambitious new strategy shaped by listening to residents. Our ambition is simple and clear - to be a good landlord - and our strategy for delivering on that is built around five key objectives: great homes, great service, great neighbourhoods, a great place to work, and a great business. The incoming Chair will play a pivotal role in ensuring the Board models our resident focus and provides effective support and challenge to the executive team as we work to make those things happen - for residents, for colleagues, and for the communities we serve across England. First and foremost, we are looking for someone who comes to this Chair role because they genuinely care about what we do and who we serve; someone with a determined commitment to residents and to delivering great services. The role requires strong non-executive experience, a sound understanding of the housing sector and the sector's regulatory context, and the ability to balance the social and commercial dimensions of a business of our scale and complexity. This is a role for someone who listens before they lead, who can chair complex discussions with skill and confidence, draw out the best from a diverse Board, and build a strong and trusted partnership with our CEO and executive team as we pursue the goals set out in Guinness 2030. This is a remunerated position requiring a time commitment of around 3-4 days a month and regular attendance at meetings in London. New Street Consulting Group is acting as an employment agency advisor to The Guinness Partnership on this appointment. For an informal conversation, please contact Hannah Scarisbrick at or view our candidate pack at our website via the button below. The closing date for applications is noon on Monday 29 June 2026.

JOB DESCRIPTION The Guinness Partnership is looking for a Senior Systems Developer to join the IT and Business Change team at our Oldham office on a full time, 35 hours per week permanent basis. We currently operate a hybrid working pattern where you will work 2 days per week in the office and 3 days remotely. About the role You will be responsible for supporting all aspects of the software development lifecycle. Which includes design, coding, configuration, installation, testing, and documentation of applications that support business operations, as well as resolving technically complex or business-critical issues to ensure high-quality solutions are consistently delivered. What we are looking for: We are seeking a highly skilled Senior Systems Developer with excellent communication skills, capable of building strong and effective working relationships across the organisation. This position will focus on our Housing Management and Repairs Management systems (currently NEC, AccuServe, DRS, and Active Diagnostics) and will play a key role in our upcoming repairs systems transformation programme. The successful candidate will have experience with similar platforms and a genuine enthusiasm for contributing to a significant transformation initiative. You will also be able to demonstrate these essential skills: Proven professional experience in development, programming, and integration Housing Management and/or Repairs Management Systems. Extensive experience across one or more languages such as SQL, .NET, HTML, Java, XML, C++, C#, PHP, Python, etc. Broad experience with a range of technology solutions, including ERP, CRM, ESB, Azure, Cloud, AI, IoT, RPA, etc. Experience with one or more software or technical development delivery approaches such as Waterfall, SDLC, Agile, Scrum, DevOps, etc. Experience in analysing business requirements, documenting system design, developing code, unit testing, and deployment. Experience delivering within structured development approaches such as Waterfall, Agile, Scrum, or Kanban, using Azure DevOps, JIRA, or equivalent tools. Some experience or awareness of technology platforms such as Dynamics 365 CE, Power Platform, SQL Server (including SSIS or SSRS), and Azure. Proven people management experience. A willingness to learn new technologies, platforms, and programming languages while in the role. Strong problem-solving, debugging, and issue resolution skills. Excellent oral and written communication skills. Essential Qualifications: Educated to Level 2 (GCSE grade C+ or 9-4, or equivalent) or higher. Desirable Qualifications: Educated to degree level in an IT/STEM related degree discipline or equivalent. IT systems development certifications in Microsoft D365 CRM, Azure Integration Services etc. APM / Prince2 / Agile Practitioner / Certified Scrum Master / equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

Guinness Property is growing, and we're excited to welcome a Void Property Inspector to our dedicated team. This full-time, permanent role covers Guinness homes across Wiltshire, Swindon, and nearby areas, working 39 hours per week, Monday to Friday. To ensure timely access to all locations, applicants must reside within 25 miles of Wiltshire. What We're Looking For We are a customer-first organisation, where how we work matters just as much as what we do. We're seeking someone who combines technical expertise with a genuine commitment to service excellence. You'll be responsible for conducting thorough property inspections and ensuring our homes meet high standards. To thrive in this role, you'll need: Current knowledge of building construction, repair methods, and safety legislation Familiarity with housing sector best practices and relevant regulations Experience using repairs and voids management systems Strong understanding of Health & Safety requirements Proficiency with Schedule of Rates job specifications Ability to accurately record data using portable devices Deep knowledge of building maintenance and technical operations A full, valid UK driving licence Required Qualifications NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised trade competency What We Offer We value your hard work and dedication. In return, you'll receive: Salary: £36,838 per annum Company van 27 days holiday + bank holidays, with options to buy extra days and increases over time Healthcare cashback plan Pension contributions up to 9% (matched) 3 x Life assurance Employee Assistance Programme - includes counselling, stress support, and advice on tax, fitness, and childcare Access to exclusive discounts on shopping, fashion, tech, travel, and leisure Additional Info A full UK driving licence is essential, as you may be required to drive a company van. All offers are subject to satisfactory licence and onboarding checks. A basic DBS check will be required for this role - covered by The Guinness Partnership. REEDTGP