Marstep Resourcing Solutions

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career. The Role The role of the Client Services Administrator is to provide first class client care for clients of the business. Key Responsibilities and Outputs Processing of new business following all company procedures and processes Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community Deal with new and existing client communications and queries Supporting and dealing with new enquiries Supporting and dealing with existing client enquiries Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets Continuous professional development to meet personal development needs. Nature and scope of responsibilities Reports to:Client Services Manager/Operations Manager The role holder will have primary responsibility for: Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care Supporting the on-boarding of new clients into the business Maintaining existing client review communications Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained Supporting the delivery of and achievement of the client service standards Client continual improvement feedback communications and maintenance Individual workflow and task delivery. Skills communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals; listening skills, to understand exactly what clients require; problem-solving skills; confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations; creative thinking, to be able to come up with new ideas to improve customer service standards; an ability to work well under pressure; organisational and planning skills to develop customer services policies; good personal presentation, especially when working with clients face to face; a commitment to improve your own customer service skills on an ongoing basis. The role holder will keep up to date with legislative and industry changes which affect the business and its clients. This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.

This is a great opportunity to join a long established and growing firm where you will have the opportunity to grow a long and stable career. This is a permanent, employed opportunity with following benefits:- Competitive Salary negotiable depending on experience Overtime available not compulsory Company Pension Holiday entitlement 20 days holiday + day off on your Birthday + potential opportunity to increase this over time. Health Cover may be provided following probationary period. Company Vehicle Provided We are seeking a skilled plumbing and heating engineer with relevant qualifications and experience. All work is residential plumbing and heating repairs, servicing and new installation, and is generally carried out in the Cheshire/North Wales area. The ideal candidate will be responsible for:- General plumbing works Boiler Installations Break downs Boiler servicing You will be expected to:- Provide high quality work Be good with customers Must have:- Level 3 Plumbing & Heating Qualifications Full UK driving license Gas Safe Qualified All levels of experience will be considered, and you will have the opportunity to develop skills further and have a long term stable career, with employed benefits. Please feel free to apply and someone will be in contact to discuss further and answer any questions.

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career. The Role The role of the Client Services Administrator is to provide first class client care for clients of the business. Key Responsibilities and Outputs Processing of new business following all company procedures and processes Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community Deal with new and existing client communications and queries Supporting and dealing with new enquiries Supporting and dealing with existing client enquiries Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets Continuous professional development to meet personal development needs. Nature and scope of responsibilities Reports to:Client Services Manager/Operations Manager The role holder will have primary responsibility for: Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care Supporting the on-boarding of new clients into the business Maintaining existing client review communications Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained Supporting the delivery of and achievement of the client service standards Client continual improvement feedback communications and maintenance Individual workflow and task delivery. Skills communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals; listening skills, to understand exactly what clients require; problem-solving skills; confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations; creative thinking, to be able to come up with new ideas to improve customer service standards; an ability to work well under pressure; organisational and planning skills to develop customer services policies; good personal presentation, especially when working with clients face to face; a commitment to improve your own customer service skills on an ongoing basis. The role holder will keep up to date with legislative and industry changes which affect the business and its clients. This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.

This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They offer a hybrid working model which can be discussed in more detail on application. . click apply for full job details

This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on click apply for full job details

This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers a genuine opportunity to develop into Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will be responsible for delivering an excellent, fair, and transparent experience for both consumers and service providers, while ensuring compliance with UK consumer protection law and CMA guidance for online platforms. This role combines people leadership, operational excellence, customer advocacy, and regulatory awareness, with a strong focus on complaints handling, trust, and continuous improvement. Key Responsibilities Team Leadership & Performance Lead, coach, and motivate a customer support team Embed a customer happiness and success mindset and meet operational KPIs Set clear performance targets and KPIs Conduct regular 1:1s, performance reviews, and training sessions Foster a customer-first, compliant, and solutions driven culture. Customer Experience, Success & Operations Oversee day-to-day customer support operations across online tickets and phone Ensure fast, fair, and consistent resolution of customer and member issues Act as an escalation point for complex complaints, disputes, and sensitive cases Maintain high standards of professionalism, transparency, and accuracy in all customer communications whilst identifying opportunities to improve customer satisfaction, retention and trust Proactively identify opportunities to improve customer satisfaction, retention and trust Ensure customer communications are clear and outcome focused Customer Success & Happiness Champion customer success and long term satisfaction across the platform Support customer onboarding and education to help members generate the best return from the platform Own and improve customer satisfaction metrics Complaints, Trust & Safety Manage formal complaints and dispute resolution between customers and members Ensure complaints are handled fairly, consistently, and within defined timescales Develop a smoother process for dealing with complaints Identify trends relating to poor service, misrepresentation, or customer detriment CMA Compliance & Fair Trading Responsibilities Support compliance with CMA guidance on online platforms, reviews, and consumer transparency Use complaint data and customer insight to identify systemic issues that may pose regulatory or reputational risk Process Improvement & Reporting Review and improve support processes, workflows, and knowledge bases Use data, complaints insight, and customer feedback to drive service improvements Produce regular performance, complaints, and risk reports Support the rollout of new tools, features, or policies impacting customer support Cross-Functional Collaboration Work closely with the Marketing and Sales teams to represent the voice of the customer Contribute to platform improvements that reduce customer friction and regulatory risk Support launches, incidents, and peak-demand planning Skills & Experience Essential Proven experience in a Customer Support Manager / Customer Service Manager / Complaints Manager role. Experience in an online marketplace, SaaS, e-commerce. Strong people management and coaching skills Excellent complaint handling and conflict resolution abilities Strong written and verbal communication skills Desirable Experience working with CMA guidance or regulatory compliance Experience with two-sided platforms (consumers & service providers) Knowledge of complaints escalation frameworks and dispute resolution Understanding of UK consumer protection and fair trading principles Experience with CRM and support tools (e.g. Slack and Aircall) This is a great opportunity to work for an established and fast growing business, where you will have the opportunity to develop a worthwhile career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further.

National Business Development Manager UK (Field-based) £50K + Uncapped Commission Massive Growth Potential This is a great opportunity to join an established and continually fast growing business where you will have the opportunity to assist with the shape of further growth, and be rewarded with career development and opportunity to head up future functions. The Challenge Here's the situation: We're at £3m revenue and targeting £4.5m by 2027. That's 50% growth in three years. We need someone who can open doors, build relationships fast, and help us validate whether our industrial site supplies strategy will get us there. You will be managing existing accounts but not following a playbook someone else wrote. You'll be out front, winning new business, testing what works, and directly influencing our growth strategy. If you're energized by results, relationships, and the freedom to make an impact, keep reading. Why This Role Matters Your mission: Win £200k+ in new business in year one. Bring in 5-8 new industrial supplier accounts. Prove our market strategy works - or help us pivot to what does. You'll have direct access to leadership and real influence over where we go next and you will adopt most of the portfolio of existing customers Your Impact - First 12 Months Win New Business: Target and close a minimum of 5 new accounts from our 20-30 target list Drive £200k+ in new revenue - prove we can scale in this market Build strong relationships with decision-makers who can open doors across their organisations Manage a portfolio of 20 accounts and aim to generate a £150K uplift in sales. This equates to around 5 new product lines per customer. Shape Strategy: Test and validate our market approach - tell us what's working and what needs to change Bring real market intelligence back to leadership - you'll have their ear Help refine our value proposition based on actual customer conversations Own the Full Cycle: Hunt for opportunities, build pipeline, close deals - this is your territory Get face time at trade shows and industry events - be the face of the business Work directly on key account strategy for major National Accounts targets Collaborate with operations to ensure smooth onboarding - no deal left behind Who Thrives Here You're driven by results and relationships. You sell on value, understand margin inside and out, and know how to build genuine connections that turn into business. You're commercially sharp - you think about P&L impact, not just hitting activity metrics. You take a consultative approach because you genuinely want to solve problems, not just move product. Your Background - One of These Fits: Direct Industry Pro: You've worked in tools, fixings, site supplies, or industrial distribution. You've sold on value, built strong relationships, and can hit the ground running with instant credibility. You're looking for somewhere you can bring fresh thinking, not just recycle the same old approach. Adjacent Market Expert: You're from construction supply, building materials, or similar B2B sectors. You understand how these businesses work, what drives buying decisions, and how to navigate complex organizations. You've proven you can sell on value and build lasting relationships. Learning our specific products? That's the easy part. Or You're a Commercial Sales Star: You come from B2B sales in any industry where you've crushed it selling on value and margin. You build relationships that drive real business results. You're commercially astute - you get P&L, you understand how to articulate ROI, and you close profitable deals. You're willing to learn a new market because you know your methodology works anywhere. You want in on ground-floor growth. Must-Haves: Track record of winning deals on value, not just price Deep understanding of margin, GP%, and P&L dynamics Proven ability to build and leverage strong business relationships Commercial mindset - you think like an owner, not just a salesperson Consultative selling approach - you solve problems, not push product B2B sales success - ideally £100k+ annual deals Self-starter who takes initiative and runs with it Love being on the road - 2-3 days per week travel across UK Full UK driving license Thrive in a small, fast-moving company - not scared to wear multiple hats Nice to Have: Experience selling to central purchasing or national accounts Track record opening new accounts in defined markets Understanding of construction/civil engineering dynamics CRM experience (we use Pipedrive) The Rewards Base: £50k with a £65k-£70k OTE (experience-based) Uncapped commission: % of gross profit on everything you close - no ceiling, the more you win, the more you earn We reward uplift and revenue but you keep going we keep paying 31 days holiday including statutory Company vehicle or car allowance Pension, laptop, phone - the essentials covered Potential career progression for the right candidate Why People Love This Role Your Impact Is Visible: You'll be one of a relatively small team. Leadership knows your name. Your wins directly shape company strategy. You're not a number in a massive sales org. Real Freedom: We trust you to figure out what works. Test approaches, challenge assumptions, move fast. We'll support you but we won't micromanage you. Values That Matter: We're about solving real problems, not just pushing product. If you want to sell by creating genuine value, you'll fit right in. Growth Potential : 50% revenue growth over three years. This isn't just growth for growth's sake - it's profitable, sustainable, and creates real opportunity for you. Direct Access: You'll work directly with the Commercial Director and Managing Director. Your input matters. Your market intelligence gets heard. You influence where we go next. Build Something: If you get this right, you won't just have a job - you'll have helped build a sales function, validated a market strategy, and positioned yourself for leadership. That's way more interesting than just hitting quota in someone else's machine. This is a great opportunity to join an established and continually fast growing business where you will have the opportunity to assist with the shape of further growth, and be rewarded with career development and opportunity to head up future functions.

This is a permanent role with excellent employee benefits including standard holidays + bank holidays, and occasional early week finishes if works completed ahead of schedule, with more benefits continually being added.No weekends. This is a great opportunity to join a local building firm covering Cheshire and North Wales, overseeing projects of a small, medium and large nature. These can be kitchen refurbs, bathroom refurbs, extensions, house builds, hotel and commercial premises renovation and fit-out amongst many other various projects. The business continues to work to high standards and due to this receives, continuous ongoing projects and work to be undertaken with guaranteed work and orders. The role will be to oversee a small team of multi-trades where you will be 50% on tools and 50% overseeing planning/scheduling/snagging/hand overs etc. Your background will ideally be as a skilled joiner. Daily/Weekly duties generally as follows:- Supervise and co-ordinate daily site activities, labour, and sub-contractors Joinery background is preferred Monitor site progress and ensure compliance with health & safety standards Conduct site inspections and address any issues promptly Lead daily site operations, ensuring tasks are completed safely and to a high standard Work hands-on with joinery tasks Support snagging and ensure projects are finished to spec You will ideally be:- Able to affectively liaise with residential and commercial clients. Knowledgeable about building processes with an eye for detail. Organised and effective in planning, scheduling. Good communicator with staff, sub-contractors and clients. This is a permanent role with excellent employee benefits including standard holidays + bank holidays, and occasional early week finishes if works completed ahead of schedule, with more benefits continually being added.No weekends.