Anderson Wright Consulting Ltd

General Manager / Front of House Manager Commercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The Opportunity We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key Responsibilities As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention Build strong relationships with existing clients to support retention, satisfaction and renewals. Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. Host events on behalf of the company or its clients Conduct viewings for new or potential customers Lead by example and support the Front of House team to deliver a consistently professional welcome. Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. Oversee meeting room bookings, including room setup, presentation standards and AV requirements. Manage telephone enquiries and messages when required, maintaining a polished first impression. Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. Take ownership of recruitment, including first-stage interviews, onboarding and training. Promote a positive culture that reflects company values and supports continuous improvement. Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. Manage key supplier relationships to ensure service levels are met and value is delivered. Source new suppliers where required and support the smooth running of site operations. Take overall responsibility for health and safety compliance, including staff training and annual document reviews. Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. Manage ad-hoc projects for the site as required. Front of House, Reception and Guest Experience Team Leadership and People Management Building, Supplier and Compliance Management Administration and Helpdesk About You We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. Strong experience leading, motivating and developing a team. Excellent organisation skills, attention to detail and ability to prioritise effectively. Confident communication and leadership skills, with the ability to adapt to different situations. Experience within commercial property, serviced offices or flexible workspace is highly desirable. A genuine drive to raise standards and continuously improve. A proactive problem-solver who takes ownership of challenges. Confident, approachable and professional at all times. Client-facing, with meticulous attention to personal presentation and site standards. Calm and efficient under pressure, with the ability to manage a high volume of work. Enhanced holiday plus bank holidays Birthday leave Company pension scheme Uniform allowance Excellent training and career development opportunities Key Behaviours Benefits Apply Now If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.

CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients' vibrant team as a Customer Service and Sales Agent , where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,436 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION

Trainee Crane Engineer Surveyor - Trainee Engineer Surveyor - Cranes and Lifting Equipment - Derby- £36K basic + Car allowance of £5.5K, 10% contributory pension Are you an engineer with experience of maintaining, servicing or inspecting any type of lifting equipment or cranes? And want to gain access to the engineer surveyor industry with a huge test, inspection and certification company with over a hundred and fifty years of history. But only have a level 3 qualification? You will be rewarded with an extensive benefits package and have a bespoke training programme. The job has progression n built into it, as this has the ability to progress into a fully fledged Engineer Surveyor, with package increase. In addition, you will receive a basic of between £33K-£36K with a great contributory pension, yearly bonus and car allowance The Company Services A SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring lifting equipment is compliant with current regulatory and statutory requirements. Sectors Aerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, Nuclear Locations Derby Engineer Surveyor Package: Getting you to work Car Allowance £5,500 Advancing your career Step up from the tools into a professional engineering environment Bespoke training package from a world leader within the industry when you first start Up to 6 week modular training programme with a blend of classroom and practical learning Support with professional membership including renewal fees paid Securing your future 10% Employer pension contribution Guaranteed annual review Work life balance 33 days holiday including statutory holidays the ability to buy and sell extra days 40 hour flexible working week which allows homelife balance Working week paid door to door with vast opportunities for overtime which is not mandatory Home based role Centralised diary management team assist in booking your appointments Engineer Surveyor Main Accountabilities: Inspection and certification of cranes and lifting equipment (Gantry, Crawler, Scissor lift, Mobile Elevated Work Platforms, Excavators, FLT's) Working to LOLER and PUWER regulations Managing diary and clients with patch Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 3 engineering qualification and above Hands on experience of fixing, inspecting, maintaining, repairing or servicing any lifting equipment or cranes UK Driving licence Customer facing skills

Mechanical Engineer Surveyor - Pressure & Steam Systems - Cumbria Total package cira £62K -which includes Basic £45,000-£49,000 + Company Car or Car Allowance & double matching pension + Excellent Benefits Are you a Mechanical Engineer who is experienced in high pressure systems or steam systems or an engineer surveyor that's interested in a career with a huge test, inspection and certification company with over a hundred and fifty years of history? You will be rewarded with an extensive benefits package and have £55,000 training invested in you within the first 12 months. In addition, you will receive a basic of £45,000-£49,000 with double matching contributory pension, yearly bonus and car or car allowance The Company Turnover A well established business, draped in history, who are at the forefront of innovation in their approach to business. This innovation and work style is a key component to how they increase revenues year on year. Services A SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring pressure equipment is compliant with current regulatory and statutory requirements. Sectors Aerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, Nuclear Locations Cumbria Package: Getting you to work Company Car or Allowance Advancing your career Step up from the tools into a professional engineering environment Minimum £55,000 training investment in you for the first 12 months Up to 12 week modular training programme with a blend of classroom and practical learning Support with professional membership including renewal fees paid Career Ladder with 5 different career options Securing your future Employer pension double matching Company wide bonus Annual review Work life balance 33 days holiday including statutory holidays 40 hour flexible working week which allows homelife balance Working week paid door to door with vast opportunities for overtime which is not mandatory Home based role Centralised diary management team assist in booking your appointments Main Accountabilities: Inspection and certification of pressure air and steam systems Boilers, steam plant, compressors, steam turbines, pressure vessels condensers, heat exchangers Autonomy of personal diary Streamlined and simplified recording of information Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: HNC or Level 4 qualification equivalent in any engineering discipline Hands on experience of fixing, inspecting, maintaining, repairing or servicing relevant pressure equipment eg boilers, compressors, heat exchangers, steam plant UK Driving licence Customer facing skills Engineer Surveyor - Pressure & Steam Systems - Cumbria - £45,000-£49,000 Basic Salary + Car Allowance & Excellent Benefits