A leading global insurance company based in Tunbridge Wells is seeking a Chief Security Officer. This role entails providing strategic leadership to safeguard people and information while ensuring compliance with regulatory standards. The ideal candidate should have deep expertise in Business Continuity Management, knowledge of FCA requirements, and strong stakeholder management skills. The position emphasizes a hybrid work arrangement requiring at least two days in the office. This is an opportunity to influence security standards and collaborate with industry regulators.
Apr 28, 2026
Full time
A leading global insurance company based in Tunbridge Wells is seeking a Chief Security Officer. This role entails providing strategic leadership to safeguard people and information while ensuring compliance with regulatory standards. The ideal candidate should have deep expertise in Business Continuity Management, knowledge of FCA requirements, and strong stakeholder management skills. The position emphasizes a hybrid work arrangement requiring at least two days in the office. This is an opportunity to influence security standards and collaborate with industry regulators.
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs. Job overview The Chief Security Officer provides strategic leadership to protect AXA Global Healthcare's people, information, and operations by defining and delivering a robust security, governance, and resilience strategy aligned with corporate and regulatory requirements. The role oversees risk management, incident response, continuity planning, and regulatory compliance while ensuring security performance is understood at senior levels through KPIs/KRIs and board reporting. This role also drives a strong security culture, collaborates with Group security, and represents AXA Global Healthcare with external bodies and regulators. This role leads and develops the security function with man management responsibilities comprising of 4 direct reports. Key responsibilities To lead the development and execution of the AXA Global Healthcare's Business security strategy, ensuring alignment with corporate standards and regulatory requirements. Overseeing security governance frameworks, monitoring KPIs and KRIs, and reporting on security performance to senior leadership and the board. Manage security risk assessment and mitigation activities, drive the incident response, business continuity, and resilience initiatives to safeguard physical and information security. Ensure ongoing compliance with EU, FCA, PRA, and other relevant regulatory standards. Promoting a security-aware culture and embedding security best practices across the organisation. Lead, motivate, and develop security teams and collaborate with Group security functions to ensure consistency and effectiveness. Represent AXA at external industry forums, regulators, and security bodies to influence standards and maintain the organisation's reputation. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. Your skills & experience Deep expertise within Business Continuity Management (BCP), Disaster Recovery (DR), and Crisis Management in an international business, preferably in the financial services or healthcare sector. Strong knowledge of FCA Operational Resilience (UK) and EU Digital Operational Resilience Act (DORA) requirements; and the ability to interpret regulatory expectations and translate them into practical controls and programs. Experience in cross-border regulatory environments, coordinating regulatory engagement, plus vendor risk management experience. Demonstrated ability to design, implement, and test resilience capabilities across multi-region operations. Excellent stakeholder management skills across senior leadership, business units, and regulators. Strong incident management, problem-solving and communication skills; producing concise reporting for executive and board audiences. Project/Program management experience; and the ability to lead multi-workstream resilience initiatives with a pragmatic, risk-based approach. Relevant certifications (e.g., BCM/DR, CISSP/CISM, ISO 22301 lead auditor, or equivalent) are desirable. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please be aware that this position is a Senior Management Function role under the SM&CR regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Apr 28, 2026
Full time
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs. Job overview The Chief Security Officer provides strategic leadership to protect AXA Global Healthcare's people, information, and operations by defining and delivering a robust security, governance, and resilience strategy aligned with corporate and regulatory requirements. The role oversees risk management, incident response, continuity planning, and regulatory compliance while ensuring security performance is understood at senior levels through KPIs/KRIs and board reporting. This role also drives a strong security culture, collaborates with Group security, and represents AXA Global Healthcare with external bodies and regulators. This role leads and develops the security function with man management responsibilities comprising of 4 direct reports. Key responsibilities To lead the development and execution of the AXA Global Healthcare's Business security strategy, ensuring alignment with corporate standards and regulatory requirements. Overseeing security governance frameworks, monitoring KPIs and KRIs, and reporting on security performance to senior leadership and the board. Manage security risk assessment and mitigation activities, drive the incident response, business continuity, and resilience initiatives to safeguard physical and information security. Ensure ongoing compliance with EU, FCA, PRA, and other relevant regulatory standards. Promoting a security-aware culture and embedding security best practices across the organisation. Lead, motivate, and develop security teams and collaborate with Group security functions to ensure consistency and effectiveness. Represent AXA at external industry forums, regulators, and security bodies to influence standards and maintain the organisation's reputation. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply. Your skills & experience Deep expertise within Business Continuity Management (BCP), Disaster Recovery (DR), and Crisis Management in an international business, preferably in the financial services or healthcare sector. Strong knowledge of FCA Operational Resilience (UK) and EU Digital Operational Resilience Act (DORA) requirements; and the ability to interpret regulatory expectations and translate them into practical controls and programs. Experience in cross-border regulatory environments, coordinating regulatory engagement, plus vendor risk management experience. Demonstrated ability to design, implement, and test resilience capabilities across multi-region operations. Excellent stakeholder management skills across senior leadership, business units, and regulators. Strong incident management, problem-solving and communication skills; producing concise reporting for executive and board audiences. Project/Program management experience; and the ability to lead multi-workstream resilience initiatives with a pragmatic, risk-based approach. Relevant certifications (e.g., BCM/DR, CISSP/CISM, ISO 22301 lead auditor, or equivalent) are desirable. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please be aware that this position is a Senior Management Function role under the SM&CR regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start ups, giving them the confidence to thrive. Job overview We've an exciting opportunity within the Large Loss Unit for a Senior Claims Technician to handle high value and complex property claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you. Key responsibilities Pro active management of a portfolio of claims with a potential of £500K+ from notification through to settlement. You'll be responsible for Major Property losses. Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend. Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees. Share knowledge and support the development of others in your team and the wider claims community. Build excellent working relationships with key stakeholders. Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues. Attending marketing meetings, consolidating insight, and sharing learnings. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home in our Ipswich, Bolton or Birmingham office, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. This role will require regular travel which could include overnight stays and work outside of normal hours. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Working hours & shift pattern You'll work full time, 35 hours per week over 5 days. Your skills & experience Experience of handling high value and complex commercial property claims, with a settlement authority of at least £500k. Strong communication and interpersonal skills with the ability to influence and negotiate. Motivational leader who demonstrates empathy and adaptability to drive effective outcomes. Strong prioritisation and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast paced environment. Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA). As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Apr 24, 2026
Full time
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start ups, giving them the confidence to thrive. Job overview We've an exciting opportunity within the Large Loss Unit for a Senior Claims Technician to handle high value and complex property claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you. Key responsibilities Pro active management of a portfolio of claims with a potential of £500K+ from notification through to settlement. You'll be responsible for Major Property losses. Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend. Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees. Share knowledge and support the development of others in your team and the wider claims community. Build excellent working relationships with key stakeholders. Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues. Attending marketing meetings, consolidating insight, and sharing learnings. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home in our Ipswich, Bolton or Birmingham office, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. This role will require regular travel which could include overnight stays and work outside of normal hours. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Working hours & shift pattern You'll work full time, 35 hours per week over 5 days. Your skills & experience Experience of handling high value and complex commercial property claims, with a settlement authority of at least £500k. Strong communication and interpersonal skills with the ability to influence and negotiate. Motivational leader who demonstrates empathy and adaptability to drive effective outcomes. Strong prioritisation and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast paced environment. Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA). As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
A leading global insurance firm is seeking a Senior Claims Technician to manage complex property claims valued at £500k and above. This role involves conducting thorough investigations and negotiations while providing exceptional customer service. Successful candidates will possess strong communication skills and experience in handling high-value claims, with leadership abilities being a significant advantage. The position promotes a flexible work model, requiring at least two days a week in the office, and offers a full-time schedule of 35 hours per week.
Apr 24, 2026
Full time
A leading global insurance firm is seeking a Senior Claims Technician to manage complex property claims valued at £500k and above. This role involves conducting thorough investigations and negotiations while providing exceptional customer service. Successful candidates will possess strong communication skills and experience in handling high-value claims, with leadership abilities being a significant advantage. The position promotes a flexible work model, requiring at least two days a week in the office, and offers a full-time schedule of 35 hours per week.
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start ups, giving them the confidence to thrive. Job overview We've an exciting opportunity within the Large Loss Unit for a Senior Claims Technician to handle high value and complex property claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you. Key responsibilities Pro active management of a portfolio of claims with a potential of £500K+ from notification through to settlement. You'll be responsible for Major Property losses. Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend. Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees. Share knowledge and support the development of others in your team and the wider claims community. Build excellent working relationships with key stakeholders. Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues. Attending marketing meetings, consolidating insight, and sharing learnings. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home in our Ipswich, Bolton or Birmingham office, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. This role will require regular travel which could include overnight stays and work outside of normal hours. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Working hours & shift pattern You'll work full time, 35 hours per week over 5 days. Your skills & experience Experience of handling high value and complex commercial property claims, with a settlement authority of at least £500k. Strong communication and interpersonal skills with the ability to influence and negotiate. Motivational leader who demonstrates empathy and adaptability to drive effective outcomes. Strong prioritisation and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast paced environment. Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA). As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Apr 24, 2026
Full time
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start ups, giving them the confidence to thrive. Job overview We've an exciting opportunity within the Large Loss Unit for a Senior Claims Technician to handle high value and complex property claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you. Key responsibilities Pro active management of a portfolio of claims with a potential of £500K+ from notification through to settlement. You'll be responsible for Major Property losses. Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend. Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees. Share knowledge and support the development of others in your team and the wider claims community. Build excellent working relationships with key stakeholders. Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues. Attending marketing meetings, consolidating insight, and sharing learnings. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home in our Ipswich, Bolton or Birmingham office, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. This role will require regular travel which could include overnight stays and work outside of normal hours. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Working hours & shift pattern You'll work full time, 35 hours per week over 5 days. Your skills & experience Experience of handling high value and complex commercial property claims, with a settlement authority of at least £500k. Strong communication and interpersonal skills with the ability to influence and negotiate. Motivational leader who demonstrates empathy and adaptability to drive effective outcomes. Strong prioritisation and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast paced environment. Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA). As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
A leading global insurance firm is seeking a Senior Claims Technician to manage complex property claims valued at £500k and above. This role involves conducting thorough investigations and negotiations while providing exceptional customer service. Successful candidates will possess strong communication skills and experience in handling high-value claims, with leadership abilities being a significant advantage. The position promotes a flexible work model, requiring at least two days a week in the office, and offers a full-time schedule of 35 hours per week.
Apr 24, 2026
Full time
A leading global insurance firm is seeking a Senior Claims Technician to manage complex property claims valued at £500k and above. This role involves conducting thorough investigations and negotiations while providing exceptional customer service. Successful candidates will possess strong communication skills and experience in handling high-value claims, with leadership abilities being a significant advantage. The position promotes a flexible work model, requiring at least two days a week in the office, and offers a full-time schedule of 35 hours per week.
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start ups, giving them the confidence to thrive. Job overview We've an exciting opportunity within the Large Loss Unit for a Senior Claims Technician to handle high value and complex property claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you. Key responsibilities Pro active management of a portfolio of claims with a potential of £500K+ from notification through to settlement. You'll be responsible for Major Property losses. Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend. Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees. Share knowledge and support the development of others in your team and the wider claims community. Build excellent working relationships with key stakeholders. Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues. Attending marketing meetings, consolidating insight, and sharing learnings. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home in our Ipswich, Bolton or Birmingham office, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. This role will require regular travel which could include overnight stays and work outside of normal hours. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Working hours & shift pattern You'll work full time, 35 hours per week over 5 days. Your skills & experience Experience of handling high value and complex commercial property claims, with a settlement authority of at least £500k. Strong communication and interpersonal skills with the ability to influence and negotiate. Motivational leader who demonstrates empathy and adaptability to drive effective outcomes. Strong prioritisation and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast paced environment. Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA). As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Apr 24, 2026
Full time
About AXA AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Commercial protects businesses, from multinationals to micro start ups, giving them the confidence to thrive. Job overview We've an exciting opportunity within the Large Loss Unit for a Senior Claims Technician to handle high value and complex property claims within a team handling Motor, Casualty, Property and Financial Lines claims across AXA Retail and Commercial. You'll be responsible for ensuring the effective settlement of complex claims by conducting thorough investigations and engaging in negotiations to reach agreed conclusions within established authority levels. If you're a detail oriented professional with a passion for delivering exceptional service and navigating challenging scenarios, we'd love to hear from you. Key responsibilities Pro active management of a portfolio of claims with a potential of £500K+ from notification through to settlement. You'll be responsible for Major Property losses. Delivering excellent customer service whilst maintaining accurate estimating and controlling indemnity spend. Lead solicitor/loss adjuster meetings and AXA Large Loss estimating committees. Share knowledge and support the development of others in your team and the wider claims community. Build excellent working relationships with key stakeholders. Provide regular communication with policyholders, their representatives, third parties, underwriting and actuarial colleagues. Attending marketing meetings, consolidating insight, and sharing learnings. Work arrangements At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home in our Ipswich, Bolton or Birmingham office, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. This role will require regular travel which could include overnight stays and work outside of normal hours. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Working hours & shift pattern You'll work full time, 35 hours per week over 5 days. Your skills & experience Experience of handling high value and complex commercial property claims, with a settlement authority of at least £500k. Strong communication and interpersonal skills with the ability to influence and negotiate. Motivational leader who demonstrates empathy and adaptability to drive effective outcomes. Strong prioritisation and time management skills, with the ability to effectively manage multiple tasks and meet deadlines in a fast paced environment. Educated to A-Level or degree standard or have an equivalent professional qualification (ACII/FCII/CILA). As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
A leading global insurance firm is seeking a Senior Claims Technician to manage complex property claims valued at £500k and above. This role involves conducting thorough investigations and negotiations while providing exceptional customer service. Successful candidates will possess strong communication skills and experience in handling high-value claims, with leadership abilities being a significant advantage. The position promotes a flexible work model, requiring at least two days a week in the office, and offers a full-time schedule of 35 hours per week.
Apr 24, 2026
Full time
A leading global insurance firm is seeking a Senior Claims Technician to manage complex property claims valued at £500k and above. This role involves conducting thorough investigations and negotiations while providing exceptional customer service. Successful candidates will possess strong communication skills and experience in handling high-value claims, with leadership abilities being a significant advantage. The position promotes a flexible work model, requiring at least two days a week in the office, and offers a full-time schedule of 35 hours per week.