Ecs Resource Group Ltd

8 job(s) at Ecs Resource Group Ltd

Ecs Resource Group Ltd
Nov 10, 2026
Full time
Field Services Engineer Location: Home Based / Field Based, travel to customer sites around North West London Hours: 37.5 hours per week, typically 7.5 hours per day Equipment Provided: Company vehicle, laptop and mobile phone & fuel card Security Clearance: Required or we can put you through this if successful We're looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments. This is a home-based position , however you will be allocated to different customer sites by a central PMO team depending on business requirements. You'll therefore need to be comfortable travelling regularly and working across multiple customer environments. The role will involve a mixture of desk-side support, field services, hardware and software troubleshooting, Tech Bar support and general BAU IT support . Key Responsibilities Provide high-quality desk-side and field-based IT support across multiple customer sites Troubleshoot and resolve common desktop, hardware and software issues Take end-to-end ownership of incidents and service requests Provide regular updates on open tickets and ensure SLAs are met Attend scheduled customer Tech Bars / IT surgeries Provide planned and unplanned cover for Site Engineers when required Investigate technical issues and escalate appropriately to 3rd Line Support Build strong relationships with end users and provide an excellent customer experience Work in line with customer processes, procedures and ITIL best practice Support continuous improvement across service delivery What We're Looking For Previous experience within a Field Services, Desk Side, Desktop Support or IT Support Engineer position Strong hardware and software troubleshooting experience Experience working within multi-vendor or complex IT environments would be advantageous Good understanding of ITIL best practice Excellent communication and customer service skills Ability to manage and prioritise your own workload Confident working independently across different customer environments Flexible and comfortable with regular travel to different customer sites Security Clearance required Full UK driving licence There may occasionally be requirements to travel further afield and stay overnight, with hotel accommodation provided . This is a great opportunity for someone who enjoys a varied role, working with different customers, technologies and environments , rather than being based at the same site every day. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ecs Resource Group Ltd City, London
Nov 10, 2026
Full time
Public Sector Account Manager Locations: Solihull or London Salary: 35,000 - 40,000 basic + 28,000 OTE Working pattern: 5 days per week onsite Permanent We're looking for an experienced Public Sector Account Manager with a strong background in the IT/Technology sector. This is predominantly an Account Management role (75%) , focused on developing existing relationships, driving retention and identifying opportunities for growth, alongside approximately 25% new business development . You'll manage relationships across the public sector, including NHS organisations, education, councils and charities , working with key stakeholders to understand their requirements and identify relevant technology solutions. What you'll be doing: Managing and developing a portfolio of public sector accounts Building strong, long-term relationships with key decision-makers Identifying upsell and cross-sell opportunities Developing new business within the public sector Managing renewals, commercial discussions and sales opportunities Working closely with technical, service delivery and project teams Maintaining an accurate pipeline and forecasts Supporting customers across IT and technology solutions The wider role covers solutions including managed IT services, Microsoft licensing, cloud, cyber security, networking, connectivity, telephony and professional services. What we're looking for: Strong Account Management experience , with some New Business exposure with a proven track record of managing, retaining and growing existing customer accounts Minimum 3 years' recent Public Sector experience Experience working with NHS, education, councils/local government and/or charities Good understanding of public sector vertical markets Knowledge of public sector frameworks and procurement processes Previous experience within the IT/Technology, MSP, telecommunications or managed services sector Strong commercial and relationship-building skills Confident engaging with senior stakeholders and decision-makers Knowledge of frameworks such as Crown Commercial Service (CCS) and NHS procurement frameworks would be particularly relevant. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Ecs Resource Group Ltd Shirley, West Midlands
Nov 10, 2026
Full time
Public Sector Account Manager Locations: Solihull or London Salary: 35,000 - 40,000 basic + 28,000 OTE Working pattern: 5 days per week onsite Permanent We're looking for an experienced Public Sector Account Manager with a strong background in the IT/Technology sector. This is predominantly an Account Management role (75%) , focused on developing existing relationships, driving retention and identifying opportunities for growth, alongside approximately 25% new business development . You'll manage relationships across the public sector, including NHS organisations, education, councils and charities , working with key stakeholders to understand their requirements and identify relevant technology solutions. What you'll be doing: Managing and developing a portfolio of public sector accounts Building strong, long-term relationships with key decision-makers Identifying upsell and cross-sell opportunities Developing new business within the public sector Managing renewals, commercial discussions and sales opportunities Working closely with technical, service delivery and project teams Maintaining an accurate pipeline and forecasts Supporting customers across IT and technology solutions The wider role covers solutions including managed IT services, Microsoft licensing, cloud, cyber security, networking, connectivity, telephony and professional services. What we're looking for: Strong Account Management experience , with some New Business exposure with a proven track record of managing, retaining and growing existing customer accounts Minimum 3 years' recent Public Sector experience Experience working with NHS, education, councils/local government and/or charities Good understanding of public sector vertical markets Knowledge of public sector frameworks and procurement processes Previous experience within the IT/Technology, MSP, telecommunications or managed services sector Strong commercial and relationship-building skills Confident engaging with senior stakeholders and decision-makers Knowledge of frameworks such as Crown Commercial Service (CCS) and NHS procurement frameworks would be particularly relevant. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Ecs Resource Group Ltd City, Birmingham
Nov 08, 2026
Full time
Workforce Management Analyst Birmingham - Hybrid (2 days per week onsite) 35,000 per annum We're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels. This is a hands-on WFM role where you'll monitor live contact centre activity, manage queues and agent availability, and make intraday adjustments to ensure customer demand is matched with the right resource. The role Monitoring live telephony performance, call volumes, queues and SLAs Managing agent skills and call routing to ensure effective coverage Making real-time/intraday adjustments to shifts, breaks and agent availability Monitoring service levels, abandonment rates and operational performance Identifying emerging service risks and taking appropriate corrective action Working closely with Team Leaders and Operational Managers to manage changing demand Providing clear performance and staffing updates to key stakeholders Supporting improvements to workforce management processes and telephony operations What we're looking for We're keen to speak with people who have experience within Workforce Management, Real-Time Analysis, Intraday Management or Contact Centre Resource Planning. You'll ideally have: Previous experience within a contact centre or telephony environment Strong knowledge of real-time workforce management and queue management Experience monitoring and managing contact centre SLAs Understanding of agent scheduling, adherence, skills and intraday resource management Strong analytical and problem-solving skills Confidence working with live operational data and making quick decisions Experience with WFM, telephony and performance reporting platforms ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ecs Resource Group Ltd City, Edinburgh
Nov 08, 2026
Contractor
Enterprise Architect Initial 3-Month Contract Edinburgh Hybrid 650 - 700 p/day Inside IR35 An excellent opportunity for an experienced Enterprise Architect to support a major AI transformation programme, focusing on AI platforms, Microsoft Azure, cloud architecture and establishing the governance and frameworks required for successful enterprise-wide adoption. Key Responsibilities: Establishing architectural governance, processes and frameworks across the programme Supporting the design and implementation of enterprise-wide cloud and AI foundations Developing and shaping target-state enterprise and solution architecture Providing architectural oversight and technical challenge across multiple teams Supporting the transition from high-level architecture design into delivery and implementation Coordinating architecture decisions across cloud, infrastructure, security and technology teams Ensuring solutions align with enterprise architecture standards, security and governance requirements Working closely with senior stakeholders to drive architectural decisions and technology adoption Key Requirements: Proven experience working as an Enterprise Architect, Technical Architect, or similar within a large enterprise environment, ideally financial services Strong experience with Microsoft Azure and cloud architecture Good understanding of AI platforms, infrastructure and enterprise AI adoption Experience establishing architectural governance, frameworks and ways of working Strong understanding of enterprise architecture principles and target-state architecture Excellent stakeholder management and communication skills ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Ecs Resource Group Ltd
Nov 08, 2026
Contractor
BMC Helix Discovery Consultant (Service Modelling) Full time 12 month contract January 2027 start Day Rate: Circa 600 Per Day Outside IR35 Remote Role I am looking for a BMC Helix Discovery Consultant with hands on experience building service models. You will use Discovery data to map business services to the applications and infrastructure they depend on, giving technical teams a clearer view of how a change or outage could affect the business The Role You'll build service models that show how applications and infrastructure fit together. Working with the people who own those services, you'll trace dependencies, investigate gaps and check that each model reflects how the service actually runs. Experience Required If you've built service models in BMC Discovery and can talk me through one you've delivered, I'd like to hear from you. Please send your CV with a brief example, your location and your availability for the full 12 months. Include your proposed day rate, currency and any additional expenses. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Ecs Resource Group Ltd
Nov 05, 2026
Contractor
Microsoft Purview Solution Architect Location: Remote (UK) Contract: 3 Months Are you an experienced Microsoft Purview Solution Architect with strong expertise in data governance, information protection and enterprise solution design? Do you have the architectural experience to define solutions, establish governance frameworks and engage confidently with senior business and technical stakeholders? We're recruiting for a senior Microsoft Purview Solution Architect to support a data security, governance and compliance programme within a complex enterprise environment. This is an architecture-led consulting opportunity requiring someone who can combine deep Microsoft Purview knowledge with strategic solution design, technical governance and stakeholder engagement. Responsibilities: Leading the architecture and solution design of Microsoft Purview capabilities across enterprise environments. Assessing unstructured data across Microsoft 365, including SharePoint, OneDrive, Exchange and Teams. Defining data governance frameworks, information protection strategies and operating models. Advising on data classification, sensitivity labelling, Data Loss Prevention (DLP) and retention policies. Establishing architecture governance, solution assurance and technical design standards. Defining role-based access controls (RBAC), delegated administration and data ownership models. Providing architectural guidance on eDiscovery, compliance and Data Subject Access Requests (DSARs). Advising on governance approaches for non-Microsoft data sources and cloud environments. Leading technical workshops, presenting architectural recommendations and influencing senior stakeholders. Producing solution architecture documentation, design recommendations and knowledge transfer materials. Essential Experience: Proven experience as a Senior Solution Architect, Security Architect or Data Governance Architect. Strong Microsoft Purview architecture and solution design experience. Demonstrable experience owning architectural decisions, solution designs and technical governance. Extensive knowledge of Microsoft Purview Information Protection, DLP, sensitivity labelling and data classification. Experience defining enterprise data governance frameworks and operating models. Strong understanding of Microsoft 365 data security, compliance and information lifecycle management. Experience engaging with senior stakeholders, facilitating workshops and presenting architectural recommendations. Excellent communication skills with the ability to translate technical requirements into business-focused solutions. Desirable Experience: Microsoft Purview eDiscovery and DSAR processes. Data governance across non-Microsoft platforms and cloud environments. Architecture Review Boards, Technical Design Authorities and formal design assurance. Experience within large enterprise, public sector or regulated environments. About the Opportunity This assignment requires a senior architect who can take ownership of solution design, provide governance leadership and advise stakeholders on how Microsoft Purview can support enterprise data protection and compliance objectives. The successful consultant will be comfortable operating at both strategic and technical levels, challenging requirements where necessary and delivering practical, well-governed architectural recommendations. Apply today if you have strong Microsoft Purview architecture experience and are available for a UK remote contract opportunity. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Ecs Resource Group Ltd City, Sheffield
Nov 05, 2026
Contractor
NPPV3 Cleared Windows 11 Deployment Engineer Location: South Yorkshire Pay Rate: Circa 240 Per Day Outside IR35 Term: Three - Six Months The Role I am working with a large IT company that have a fantastic reputation for providing IT Hardware and upgrades all over the country. Currently, one of their customers has a number of three month contract requirements to upgrade a vast number of Windows 11 devices and decommission old hardware. I am looking for a number of engineers to complete the following tasks: Ensure device readiness assessment and eligibility review. Upload hardware hashes to Autopilot as required. Move users and devices into defined groups via Intune. Support the build and configuration of devices. Deploy devices to end users. Post-deployment support and troubleshooting. Active Directory housekeeping tasks. Update asset details and owners in the asset management tool. Decommissioning of end-of-life devices. Log faulty in-warranty devices with Lenovo. Due to the nature of the end customer NPPV3 is ESSENTIAL for this role and applications can only be accepted from candidates with this. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.